Bank "Contact": customer reviews, addresses of branches

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

CJSC JSCB RUSSLAVBANK, established at the end of 1990, is considered by banking experts to be among the oldest participants in the financial services market of the Russian Federation. At the beginning of 2015, the bank's regional network already included more than 28 representative offices.

Company overview

ZAO RUSSLAVBANK is a universal financial institution. The main thing when working with clients is an individual approach, solving problems in accordance with the needs of individuals and SMEs who apply to a specific branch of the network. Such goals are set by Kontakt bank.

Addresses of offices and representative offices of this financial institution are easy to find if you wish. However, it should be borne in mind that information about some regional representatives of the company, indicated on the official website of the bank, is updated quite rarely. In this regard, some clients who have visited the nearest branch at the address where the Kontakt bank (Moscow) should be located are faced with a very unpleasant phenomenon - the office is no longer there.

The most demanded services of the bank "Contact"

Institutionspecializes in operations such as:

• private lending;
• sending and receiving transfers;
• serving individuals and business owners;
• work with savings accounts of the population;
• issue of plastic cards valid in Russia and abroad;
• serving transactions with issued bank cards.

By contacting Contact Bank, you can also use other services, such as:

• operations with bills;
• depository operations;
• remote banking.

Head office location

The main subdivision of JSCB RUSSLAVBANK is located in the Russian capital. Bank "Contact" (Moscow) is engaged in attracting free funds of individuals in deposits, credit and bill transactions, sending and receiving money transfers.

You can find the central office of the bank at: 111049, Moscow, st. Donskaya, house 14, 2nd building. Phone for information: 8 (495) 627-57-57.

Quality of service in offices belonging to the Contact Bank network

Reviews from visitors to the company are quite diverse. Many customers are satisfied with the level of banking service of JSCB RUSSLAVBANK. The quality of service for deposit operations (opening deposits for individuals) is excellently assessed. Clients are very satisfied with the interest rates on term deposits offered by Contact Bank.

Reviews with a "+" sign deserveemployees of this financial institution. Many clients write about the attentive attitude and professionalism of bank employees, about the competence and efficiency of office staff.

Peculiarities of banking operations for money transfers

CJSC RUSSLAVBANK is known primarily for the transfer system with the same name. The CONTACT payment system was founded in 1999. There were no such banking agents in Russia before. The CONTACT transfer system, which does not require opening accounts for individuals, is still considered one of the simplest, most convenient and reliable banking systems to this day. Let's try to find out how customers themselves evaluate the translation "Contact".

Banks provide individuals with the opportunity to send money without address to almost all settlements of the Russian Federation. It is quite easy to get information about whether a particular bank sends and receives such transfers. Information about this is contained in official sources (on the bank's website). Or you can simply visit one of the nearest banks and ask the personnel working in the operating room if the company has an agreement with JSCB RUSSLAVBANK to make such transfers. Banks that receive and pay out funds through the "Contact" system must have an advertisement with the logo of this payment system.

Opinions of users of the CONTACT translation system

Of course, not all customers are satisfied with the way the bank "Contact" works. Reviewsthere are also unflattering ones, often they come from senders and recipients of funds who were dissatisfied with the work of the payment system. Most often, customers voice the following negative information about the bank:

• Delivery of money by transfer to the former Soviet republics, as well as from neighboring countries to Russia takes too long. Money is not paid to the recipient immediately - many banks require their customers to submit a preliminary application for a certain amount of money in cash.



• When sending transfers abroad to some of the addresses specified in the base of the payment system, there are only post offices, and there are no cash points of the "Contact" system. Therefore, the money does not reach the destination, and the cost of the commission paid is not returned to the sender.
• It is not possible to send a ruble transfer from the Russian Federation to Ukraine, because the banks of this state refuse to work with Russian currency. The sender will be prompted to send the transfer in euros or dollars.
• You can return the sent transfer only at the bank institution where the documents were processed. Funds transferred via electronic terminals will not be returned to the sender, since these payment devices only send payments and transfers.

CJSC JSCB "RUSSLAVBANK": features of issuing credit funds

What are the conditions for obtaining loans in Contact Bank? Credit, as you know, is one of the mainservices provided by the company to individuals and businessmen. Currently, the bank offers its customers many interesting programs. A loan can be obtained by any Russian citizen aged 25 to 75 years. A mandatory requirement is the presence of a residence permit or temporary registration in the region where the bank's offices are located. All those who apply to one of the representative offices of Contact Bank will be able to become borrowers, provided that they have a certain work experience (general - at least 12 months, in last place - at least 4 months). Applicants who are on a well-deserved rest and receive a pension in the region where Contact Bank is located will also be able to get a loan.

A loan of up to 600 thousand rubles can be issued very quickly - on the day the applicant applies to a financial institution. The maximum term of the loan agreement is 60 months. The interest rate is set by the borrower individually. Of the documents, only a passport is required. The rest of the papers are provided upon request (certificates confirming the receipt of a stable income, and a photocopy of the work book).

Opinions of former bank borrowers: reviews with a plus sign

• Borrowers have an excellent opportunity to extend the term of the loan agreement issued by JSCB RUSSLAVBANK, as well as to restructure the debt on a loan from another financial institution. The loan term and the terms of the new obligation are negotiated with the borrower on an individual basis.
• Small bank loans canget even individuals who do not have Russian citizenship. Short-term loans in the amount of 10 to 30 thousand rubles are issued in the presence of a passport, migration card and a document confirming the registration of the borrower (permanent or temporary) in our country. In addition, the client needs to confirm the fact of his employment.

Opinions of former bank borrowers: reviews with a minus sign

• Customers most often complain about SMS mailings carried out by the bank "Contact". Negative reviews also refer to phone calls from company employees demanding the return of a non-existent debt. Numerous letters and complaints from customers indicate that the bank does not comply with the requirements of the law on the personal data of its borrowers.
• The indicated information on loan products on the organization's website is very different from the real data on interest rates and other conditions for obtaining loans.
• Not very responsible and solvent clients are faced with rudeness and rudeness of loan officers who systematically call them about making the next payment or repaying the entire debt.
• Borrowers are experiencing difficulties in paying the loan, since it is quite difficult to find payment points of the Contact Bank network (Ufa).
• Customer reviews indicate that the employees of this financial company in a rather rigid form impose on clients the service of insuring various risks.

Let's try to find out what employees say about the work of this institution.

Employee reviewsCJSC JSCB RUSSLAVBANK with a rating of “5”

As a rule, words of gratitude are written by employees who have achieved some certain success at work in one of the offices that Kontakt Bank is rich in. The feedback of these people makes it possible to find out that in the institution everyone can achieve good career and personal growth with decent pay. Many employees of the company believe that they work in a good and friendly team.

The leadership of the institution also deserved a positive assessment. However, this point is 100% dependent on which office the person is employed in.

Working in a financial company allows you to combine your main activity with your studies. There are no problems with the provision of holidays and days off.

Feedback from employees of CJSC JSCB "RUSSLAVBANK" with a rating of "2"

Employees who have already left Kontakt Bank have a completely different opinion. Reviews about the bank reveal the following shortcomings.

• During an interview, a potential bank employee cannot obtain reliable information about the conditions of their employment (place of work due pay).
• Quite often, companies dismiss employees allegedly “of their own free will” without paying compensation.
• The management of the institution, without notifying employees, lowers their wages and deprives bank employees of bonuses. Many employees believe that management should be softer with their subordinates - do not go too far with regard to punishment.

At the time of hiring, you should carefullyget acquainted with all the clauses of the employment contract.

Work of the Bank's Call Center

Customers who have problems making payments are trying to find out the details of banking transactions they are interested in using the available phone numbers. However, they cannot get through because these numbers are non-working. Those who are more fortunate often face outright rudeness from Call Center employees. Having heard a certain phrase, for example, “sent a transfer”, a bank employee switches to another number, after which the connection is simply interrupted.

E-wallet action "Contact 24"

This type of service is an alternative to numerous foreign wallets such as WebMoney and Qiwi. The developer of the electronic means of payment is the bank "Contact".

Reviews from users of the domestic wallet indicate that this service is quite popular and in demand by our compatriots. Many begin to use it out of curiosity, and then completely abandon other methods of payment for services and goods. In order to ensure maximum security of operations carried out using Contact 24, you should be identified on the appropriate site.

On the downside: Internet customers note that it is not easy to figure out which site to go to when you need to use this payment method. The fact is that the online service "Contact 24" and the Contact payment system itself post information on various sites. ExceptIn addition, it can be difficult to deal with a situation when money sent by a client does not go to the account where it should be credited, since communication with the bank is not very good.

It should be noted that this is not a complete list of services provided to individuals and business owners by Kontakt Bank. Reviews on deposits, credit transactions, transfers and cash services help potential clients of the company make the right decision. However, do not forget that how many people - so many opinions, because the choice is always yours!