Insurance company "AlfaStrakhovanie", OSAGO - customer reviews, features and interesting facts

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

AlfaStrakhovanie Group occupies a leading position among the largest insurance companies in the market. The organization offers clients a versatile portfolio of services that includes a wide range of insurance products. The company was founded in 1992 and belongs to the category of backbone market entities.

In the article, we will consider the features of OSAGO from AlfaStrakhovanie. Customer reviews, interesting facts will also be brought to the attention of the reader. Let's get started!

Electronic OSAGO

Many people are actively shopping online, as the Internet has rapidly entered into all areas of life. The company presented to the attention of potential buyers an information portal where you can go to your personal account. There you can independently familiarize yourself with all the services and apply for an OSAGO policy in AlfaStrakhovanie. Customer reviews report that the registration procedure and policy is nottakes a long time.

Customers can work with their personal account remotely, as the organization has developed a convenient mobile application. Authorized and unauthorized users can send an application for an OSAGO policy to AlfaStrakhovanie. Customer reviews note that the registration procedure will allow you to keep information about all insurance contracts in one place. Which is very convenient!

Tricks in assessing damage under OSAGO

Situations often occur in which the examiner does not include certain damages in the assessment report. As a result, the insurer's total amount of payment under OSAGO in AlfaStrakhovanie is significantly reduced. Feedback from motorists contains information that the vehicle must be inspected with an expert and insist on reflecting all detected damage. In the event of any disagreement, you can leave your comments in the act. Many clients report underestimating the amount of payments when calculating the amount of work required. Thus, the company can underestimate the total amount by up to 40%, which is confirmed by numerous reviews.

Customers are advised to conduct an independent examination for a real assessment of the damage that was caused to the car. Only after that you can make a claim and send it to AlfaStrakhovanie. Customer reviews claim that in all open sources of information on which calculations are made, the costmaterials, spare parts and standard hours of service work are significantly underestimated relative to the average market values.

Subtleties and nuances

Customers may be denied reimbursement if one of the parties involved in the accident had a fake or invalid policy. Reviews note that this organization may declare the contract invalid after the official sale is completed. Therefore, policyholders must always carry a receipt for payment of the policy.

The company does not always pay compensation for the loss in full, which is confirmed by the negative feedback from customers about AlfaStrakhovanie. Many policyholders recommend going to court if such a situation arises. The law states that the insurer is obliged to pay compensation to the victims even if the company is deprived of a license to operate.

Features of registration of an accident with a European protocol

There is a simplified procedure for registering traffic accidents that does not involve calling the traffic police. When registering the European protocol, participants are required to submit a notification form to the insurance company within five days. As a rule, the injured party promptly notifies the insurance company about the accident, and the culprit postpones this obligation.

Some owners claim that AlfaStrakhovanie takes advantage of this circumstance and makes a copy of the original document, which over timeis lost. As a result, the insurance company can file a recourse claim and receive money. There is another option, in which the organization does not accept the application, and then refuses to reimburse the losses. The clients of this company claim that, being the culprit in an accident, you cannot relax during the entire period of the lawsuit.

Public Opinion

To form an objective opinion, customer reviews about AlfaStrakhovanie will help. Some frankly say that this organization is engaged in extortion of money.

Dissatisfied customers filed complaints with the prosecutor's office and the Central Bank of the Russian Federation against AlfaStrakhovanie. Customer reviews note that this structure carries out unfair business practices. Many people say that it is impossible to issue an electronic insurance contract, because the site does not work correctly. Other comments contain information about the long-term registration of the OSAGO policy in Alfastrakhovanie. Customer reviews are full of negative remarks about the boorish attitude of employees.

Positive Feedback

Some clients appreciated the operational work of specialists in the company "AlfaStrakhovanie". In the reviews, they note that the employees are always ready to meet halfway when resolving any issues. Some car owners claim that this organization has never failed with payments and vehicle repairs.

Satisfied customers recommend to issue an OSAGO policy only inAlfaStrakhovanie, since the organization has been on the market for a long time and has gained a reputation as a reliable partner. Many people liked the possibility of issuing an electronic policy online. The calculation of payments is carried out in strict accordance with applicable laws, which is confirmed by reviews of the AlfaStrakhovanie insurance company. Many customers do not choose monetary compensation for losses, but car repair at a service station. Since this option is the most profitable.

Reviews about the insurance company "AlfaStrakhovanie"

Many clients tell that emergency commissioners are engaged in obtaining compensation from the company under study. Reviews about the AlfaStrakhovanie company contain information that such experts convince the victims that the damage to the vehicle was insignificant. The emergency commissioners put the amount received from the company in their pocket. That is why many customers claim that OSAGO fraud thrives in this company. AlfaStrakhovanie has an extensive network of agents, among which unscrupulous employees may come across. Customers claim that the company takes a very long time to update data and other information in the database. Customer reviews about the company contain information that when selling a car, it is impossible to return the money for the remaining period of the policy.

Main Claims

Some customers say that when purchasing a policy on the site, the system automatically includes life insurance in the price. In spite ofthat this additional service costs very little, but if you think about the scale of this deception, it turns out to be an impressive benefit for the company. Many clients sent complaints to the prosecutor's office about the organization's fraudulent activities, but this issue was not resolved.

The company under study pays a refund well below the market average. This is confirmed by numerous negative customer reviews. OSAGO in AlfaStrakhovanie cannot be issued without the imposition of additional services that are constantly offered by the specialists of this organization. A lot of people don't like the indifferent attitude. Therefore, policyholders are moving to other companies.

The number of disappointed people is increasing every year, and AlfaStrakhovanie's client base is decreasing. In other comments, people note that specialists often make mistakes in the policy. Attempts to clarify questions over the phone lead to nothing, so many customers have a negative impression of the work of Alfa Insurance. OSAGO reviews in this organization are contradictory, since payments are made non-transparently. And very often dishonest.

Do I need to draw up a policy in AlfaStrakhovanie?

There are a lot of mixed comments from real clients about this organization, as some were satisfied with the cooperation, and other clients cannot receive insurance payments for years. A lot of negative reviews can be found about the design of the E-Osago policy. Clientsit is not possible to draw up an insurance contract, since the system transfers to the PCA website. Many are misunderstanding the calculation of the amount of damage, since the loss caused is much larger. Often, the insurance company pays only 50% of the required amount of repairs. However, this payment cannot cover all costs associated with the restoration and repair of the vehicle.

Some schemes of work

In the reviews of policyholders, you can find information about the overestimation of the amount of repairs from authorized service stations, as well as the underestimation of the amount of payment from the AlfaStrakhovanie company. Many talk about the indifference of this organization to its customers. Experts and specialists of the company hide the amount of payment from customers until the last moment. Some clients warn other people against issuing a policy from AlfaStrakhovanie agents. Policies acquired in this way are no different from the originals. However, the insurance contract may be registered with another car owner in another region of the country.

Clients claim that the agents are real scammers and cooperate with Alfa Insurance. The reviews of the insurance organization are mostly negative, since this structure treats its customers irresponsibly. Users recommend purchasing policies from trusted agents with whom other people have collaborated. In responses, clients claim that earlier this organization treated its insured more responsibly. Attitudes changed the moment the customer base becamevery large.

Summary

The opinion of most customers agrees that the insurance company is trying to save as much as possible on payments. Also, this organization delays the period of compensation for losses in the hope that the insurers will repair the car themselves.

Company "AlfaStrakhovanie" is a large system that offers various types of insurance and other services. To use the services or not is a personal matter for each person, however, reviews will allow you to form an objective opinion about the activities of this organization.