2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16
Sad as it may seem, but almost every day in the yard, on the way to work, school or just walking in the park, you can see small or serious violations of the amenities and the urban environment that spoil the mood and worsen the standard of living. How can a citizen or a guest of the city influence the structures responsible for maintaining the cleanliness, order and convenience of living in St. Petersburg?
What is service 004?
The great news is that these methods exist. Many Petersburgers no longer wonder what kind of service 004 is and why it is needed. Using this phone number, you can, without wasting time and effort, immediately report a problem in the field of housing and communal services found on the street or on the landing. Operators 004 will clarify the location of the problem, ask the necessary questions, register the application and send it to the contractor for processing. It is important to understand that service 004 does not repair entrances and roads on its own. The task of the operators is to correctly and quickly send information about the violation of the improvement to that authority oran institution subordinate to him, which must eliminate this violation.
Besides, the range of questions to which 004 specialists provide answers for reference is quite wide. You can find out by calling the 004 service and how long the hot water will be turned off, and where you can find the evacuated car.
How long has service 004 been around?
Service 004 in St. Petersburg was established in 2005. Operators 004 work in St. Petersburg GKU "City Monitoring Center", and the control of the functioning of the service and its development is carried out by the Committee for Informatization and Communications. After the creation, a wide informing of citizens was carried out in order to tell what kind of service 004 appeared in the city. In June 2018, the service celebrated a kind of anniversary - the 10 millionth call was received. A resident of St. Petersburg complained about the damage to the pipe in his entrance. Such emergency appeals are far from uncommon, and due to the aging of engineering communications in the houses of St. Petersburg, there are only more of them every year. In general, during the operation of the 004 service, citizens most often turned to the problems of the lack of central heating and hot water, power outages. For those citizens who regularly use the services of 004 operators, the question of what kind of service 004 is has long been irrelevant. With the help of this service, some St..
Where else can I turn with a problem?
For those who don't like face-to-face phone calls, there is an alternative way to file a landscaping violation. In close relationship with the 004 service, the Our St. Petersburg portal has been operating for several years. The portal was developed by decision of the Governor of St. Petersburg and operates under the control of the Committee for Informatization and Communications, like the 004 service.
How does the portal work?
The principle of the portal as a whole is quite simple: there is a problem that needs to be fixed - the work is done, the issue is resolved. However, taking into account the existing system of executive bodies of state power in St. Petersburg, the area of responsibility and the allocated budgets of each body, their subordinate institutions, the work of the portal becomes more complicated and requires coordinated actions from all participants. A specially developed message classifier is presented on the portal in the form of a selection of an object (house, yard, street, bridge, public institution, and others) and the cause of the problem. For each category of the classifier, when registering a message on the portal, according to the competencies, a coordinator and a controller are automatically appointed to solve the problem, which determine a specific performer. The controllers are the administrations of the districts of St. Petersburg and relevant committees, which each month report to the governor of St. Petersburg for the quality and timeliness of processing messages on the portal.
What can I complain about?
The portal offers a wide range of topics for posting messages. There are mainly categories on issues of improvement and housing and communal services, there are also sections for questions on violation of land and migration laws, reports of unauthorized trade and illegal commercial construction. The most popular topics are non-observance of the schedule for cleaning the entrance, illegal placement of advertising structures, garbage on the street and in the yard, damage to the asph alt pavement and the poor condition of the painting of the facades and walls inside the houses.
What needs to be done for a message to be accepted on the portal?
All messages received on the portal "Our St. Petersburg" are moderated, as well as incoming responses from the performers. In order to avoid difficulties when trying to use the services of the portal, it is enough to follow the rules set out in the procedure for working with messages published on the portal. The main requirements for messages are quite obvious: you need to specifically state the essence of one problem, select the appropriate category of the classifier (and in some cases moderators have the opportunity to correct the wrong section), attach a supporting photo or document, indicate the exact location of the problem. If the moderator rejects the message, he must indicate the reason for the return, and after the correction, you can always send your request to the portal again.
Portal users are just as importantparticipants of the work, as executors or controllers, therefore only well-coordinated and regulated interaction, compliance with all established rules allow us to realize the goal of the portal - to make life in the city more comfortable and safer.
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