2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16
The "Mobile Bank" service allows customers to make transactions with cards online and be aware of the movement of funds on their accounts. SMS-informing is a paid service: depending on the type of card, the user is charged 30 or 60 rubles a month. If the client has changed the SIM-card or wants to abandon the Mobile Bank, he must know how to untie the number from the Sberbank card.
Methods for deactivating the SMS notification service
"Mobile banking" can be disabled in the following ways:
- When visiting a bank office.
- When calling the Sberbank Contact Center.
Any of the options involves the cancellation of informing from the number "900". If the bank card user decides to use the service again,he can reactivate the service at the office or terminal of Sberbank.
Cancellation conditions for "Mobile Bank"
Clients who already know how to untie a phone number from a Sberbank card must be aware of the conditions for canceling the service. As with the connection of SMS informing, when deactivating the service, the bank does not charge a commission. The exception is when the customer has not been charged a monthly fee during the applicable period.
For example, the cardholder used the mailing list for 12 days and decided to cancel the service. In this case, upon disconnection, a fixed amount will be debited from the client, according to the bank's tariff.
Documents required for SMS deactivation
How to untie the old number from the Sberbank card, and activate the service at the company's office, is possible only with a passport. The operation can be performed only by the cardholder himself or his authorized (legal) representative. To confirm the status of a representative, the client must have a notarized document confirming the possibility of conducting transactions with bank cards (for example, a notarized power of attorney).
Service cancellation period is 24 hours. If the Mobile Bank remains active during the specified period, the cardholder must contact the nearest Sberbank office or call 900.
How to untie a number from a Sberbank card usingnumber "900"
When calling the support service, the plastic card user must go through the client identification procedure. This requires the following information to be provided to the operator:
- Full name, passport data.
- Control information.
- Card number, type and expiration date.
The code word is the information that the client indicated in the questionnaire when opening a card account. If the owner of the credit card has forgotten the contact information, he can take the client code - a one-time password for calling the support service - at the bank terminal. You can change the code word at any bank office if you have a passport (the information update period does not exceed 24 hours).
Visit to the bank office
A proven and affordable way to untie a number from a Sberbank card is to come to a branch of a financial institution. Operators turn off the number without requiring anything from the client, except for a passport. If the owner uses several plastic products, the type and last 4 digits of the credit card must be provided to the manager.
When you visit an additional office of Sberbank, the service is disabled within 24 hours. As confirmation, the client is issued a copy of the application for the cancellation of SMS notification. Before signing the document, it is recommended to check the number of the card and mobile phone, which are indicated in the certificate.
Suspension of service or change of tariff plan
An alternative way to untie a number fromSberbank card, is to block mailings using a USSD command or switch to the "Economic" tariff.
- To block the client must send a short notification to the number "900" with the words "Blocking services. Suspension of the service is not a reason to cancel the monthly charge.
- To change the tariff, you need to find the "Information and Services" section in the terminal and select "Mobile Bank", "Economic" tariff, enter the phone number and confirm the operation. Change of plan occurs within 4-6 hours. Upon successful completion of the operation, the client receives a notification from "900".
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