"Delicate move": customer and employee reviews, services

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

The "Delicate Pereezd" company, reviews of which you will find in this article, is a successful company that was one of the first in our country to specialize in moving services. It happened back in 2000, when few people heard about this type of activity. The management says that they immediately identified the main priorities for themselves, among which were honesty, high quality work, openness in relationships, accessibility to most potential customers. For example, in order to maintain the quality of service at the proper level, there is a control service. Its employees closely evaluate the compliance of employees with the company's standards, minimizing the risks of damage to property, violation of predetermined deadlines. Thus, the high quality of the services provided is guaranteed.

About company

In our time, when the market of movingThere is a lot of competition among companies, Delicate Moving reviews will help potential customers figure out what quality of service and service they can get if they turn to us for help.

The company is one of the leaders in the market of enterprises providing professional services for the organization of apartment and office moving. In Moscow alone, about 50 moves are organized daily, in which approximately two hundred trained and professional employees are involved. Thanks to this, customers have the opportunity to receive services of the highest quality from a domestic company, and at affordable prices. After all, earlier it was possible to apply for such services only to foreign transport companies, which, moreover, mostly agreed to serve foreigners living in our country.

In 2000, the company started as a small family business, later becoming the first Russian company to take a step towards creating the very concept of a professional relocation culture for the mass market in the country.

Currently, the company has already accounted for about 25,000 office moves, providing assistance to companies operating in a variety of industries. With some, fruitful cooperation continues for quite a long time under a special corporate cooperation program.

List of services

The list of services provided by the company is able to impress absolutely anyone. It's no secret that many people move as a joke orseriously compared to a real natural disaster. However, there is an opportunity for everything to turn out as safely as possible. To do this, you need to use the services of real professionals who will approach the organization of work with maximum responsibility. A well-planned and well-planned move in this case will take about one working day.

As a result, the same evening you will be able to sit in your favorite chair in a new place, enjoying how neatly assembled and arranged all your furniture, everything is laid out in order. For those who themselves have repeatedly participated in moving and remember how difficult and difficult it is to organize, there will be a feeling that teleportation has occurred, and they have moved from the old place to the new one with all their belongings. Such a move will cease to be a fantasy and become a reality if you seek the services of this company.

The company is ready to organize a comprehensive move from an apartment, cottage, cottage, as well as provide a number of individual services. In particular, it can be disassembling and assembling furniture, rearranging it, packing interior items, personal belongings and equipment, transporting property, loading and unloading it, arranging a new apartment, storing property.

As a rule, moving is divided into three stages. At the first stage, the property is prepared for transportation. Interior items, things and household appliances are packed, if necessary, the furniture is dismantled, including dismantling the built-in.

At the second stage, the transportation of property is carried out. Thingslowered to a truck, stuffed into it, transported to a new address, lifted to the required floor or brought into the house if you are moving to a cottage.

At the third stage, you need to settle in a new place. The property is unpacked, furniture is assembled and arranged. All things are neatly and carefully laid out in their places, shelves, paintings, televisions and blinds are hung on the walls. Finally, all packaging materials are removed.

Guarantees

The company has repeatedly stated that they give a full guarantee of the safety of property. The management can be sure of this, because among the employees there are only qualified specialists capable of performing all types of work. They are extremely attentive to the wishes of customers, physically hardy, always neat, wear uniforms, are punctual, observing all agreements.

Guaranteeing the complete safety of property, the company confirms its statements by the fact that an agreement is concluded with each client, which fixes the corresponding responsibility. The property is packed, transported and transported in compliance with all technologies. During the move, they are especially attentive to the safety of not only the things themselves, but also strive not to damage the walls, doors, and the like. To do this, doorways, columns and elevator cabins are specially protected.

Only proven and high-quality material is used as packaging. The company separately emphasizes that they have developed their own standards for the organization of moving, whicheager to follow. Quality service oversees this.

Cost

The cost of organizing a professional move consists of the number of specialists and the time they spend on work, the volume of the required car and the distance it has to cover, the amount of protective and packaging materials.

Services of one specialist are estimated at 450 rubles per hour (the minimum order time is four hours). If the move is delayed for a time after 20.00, the cost of one working hour rises to 585 rubles, moving at night costs 675 rubles per hour.

The cost of renting cars needed for moving depends on their volume. A special furniture van with a volume of 8 to 12 cubic meters costs 625 rubles per hour. In this case, the duration of the order cannot be less than six hours. A van with a volume of 13 to 16 cubic meters will cost 680 rubles per hour. When ordering a car with a volume of 17 to 22 cubic meters, the price is 750 rubles per hour, and the duration of the minimum order increases to seven hours. For a minimum of eight hours, you can order a furniture van with a volume of 32 to 36 cubic meters. Moreover, it will cost 7200 rubles for all this time.

The work of employees outside the Moscow Ring Road is calculated separately. If the distance does not exceed 25 kilometers, then the additional payment with one address will be 200 rubles for each employee, and with two or more addresses - 300 rubles. At a distance of more than one hundred kilometers, the calculation is madeas agreed by the parties.

Moving details

To understand all the details, we note that the responsibility for the safety of property is spelled out in the contract, which is concluded when the relevant services are provided. In addition, the company has a civil liability insurance policy to the customer and any other third parties in the amount of 20 million rubles. Our own quality control service strives to prevent any possible violations, helps to resolve various issues and problems.

Calculate the approximate cost of moving you can help the manager, whose consultation will not cost you at all. In addition, during a preliminary meeting, he will be able to tell you which property is appropriate to transport and which is not, calculate the cost of several moving options, taking into account a different list and schedule, tell you about the features of business centers that can affect the moving work. After inspecting the premises and things that are planned for transportation, the manager will be able to give you an approximate cost, it will not take much time - from 15 to 30 minutes.

During transportation, specialized furniture vans are used, which are equipped with fastenings for fixing loads and belts. They are clean and tidy.

Branches

Currently, in addition to the office in Moscow, the company has three more branches in Russia. In the capital, it is located at the address: Derbenevskaya street, house 20, building 8. It is not far from Derbenevskayaembankment on the Moscow River. In the immediate vicinity are the Institute of Russian Realistic Art, the Institute of Economics and Business, the Yesenin Museum, the Trinity Church. By public transport, the easiest way to get there is by metro, reaching the Paveletskaya, Serpukhovskaya or Dobryninskaya stations.

The branch in St. Petersburg is located at: Detsky lane, 5, office 316. There is also a branch of the company in Nizhny Novgorod (Vtorchermet street, 1, office 23) and Rostov-on-Don (Nansen street, 107/1).

Career in the firm

From the feedback of employees about the "Delicate Moving", we can conclude that many are satisfied with such work. The company is always ready to provide a sufficient number of orders, which allows you to earn quite well. In addition, experience is gained in the field of moving services. Free lunches are also provided.

Employee reviews of "Delicate Moving" in Moscow often note that here it is possible to find a balance between free and working time, a well-developed corporate culture, and there is a guarantee of a permanent job.

Negative sides

At the same time, there are those who were dissatisfied with their work in the company. In the reviews of employees about the "Delicate move" one could often find information about the irresponsible and disorderly atmosphere, poor organization of the work process. Some employees noted that they received information about the daily routine from their coordinator only the day beforelate in the evening, which made it extremely difficult to plan my time.

At the same time, even those who were dissatisfied in the reviews about the employers of "Delicate Moving" emphasized that the management competently distributes losses and profits between subordinates. At the same time, most colleagues are really cultured and responsible employees who strive to work honestly and conscientiously.

As emphasized in some employee reviews of the company "Delicate Pereezd" in Moscow, the most unpleasant moment was the cases when, according to the results of the interview, a potential employee was denied employment without explanation. And if the reasons were indicated, then they seemed to be as far-fetched as possible, for example, the remoteness of the place of residence from the workplace and the absence of a car. Here are some of the feedback workers have about Delicate Moving.

Customer opinions

As noted by the company itself, over 18 years of operation, many thousands of people have used its services. In reviews of the "Delicate move" in Moscow, it is often noted that it is difficult to organize a business in this area better than the way it has already been done.

With a separate agreement, you can even organize a move from one city to another, for example, from Moscow to St. Petersburg or back. At the same time, in customer reviews of "Delicate Moving" there are references to the fact that the company's employees manifest themselves as real professionals. For example, when the customers themselves drive from one city to another following a furniture van and then fall behind on the road,place loaders have to wait for them for several hours. Even in such situations, employees of the company show the utmost courtesy and understanding. This is noted on the positive side in the reviews of the "Delicate Moving" in St. Petersburg.

Some are surprised that the work that, according to preliminary estimates, five or six people are able to perform, is performed by only three employees, demonstrating their high professionalism. Customer reviews of "Delicate Moving" in Moscow emphasize that furniture is assembled and disassembled on a professional level, it is packed and lifted to a high floor, real athletes work here, whose physical shape is simply impressive.

At the same time, employees are always noted for their punctuality, arriving at the place on time, not being late for a minute, which immediately sets the tone for all subsequent cooperation. Reviews of "Delicate Moving" in Moscow especially emphasize the lack of attempts by managers to beg for extra money or impose unnecessary services for which you will have to pay extra.

Most of the customers are satisfied, confirming that the name of the company exactly corresponds to how all the work is carried out here. In reviews of "Delicate Moving" in Nizhny Novgorod, it is often emphasized separately that after the completion of work, employees perform a neat and thorough cleaning, putting everything in full order so that the eyes are happy.

Unsatisfied…

It is worth recognizing that some of the customersremain dissatisfied with the level of services provided. Among the reviews about "Delicate Moving" there are negative opinions, although there are still much more positive ones.

Dissatisfied customers usually complain about rudeness and things damaged during the move. For example, some note that the team that arrived at the exit begins to pack everything in a row, without even asking what is needed and what is not. At the same time, some employees behave indecently and defiantly, for example, turn on the music loudly on their phone, not reacting to comments in any way. Some are openly rude and snap when the client tries to somehow correct their work.

In reviews of "Delicate Moving", many are unhappy with the fact that workers enter the premises in dirty shoes, inaccurately use the loading cart, which damages the parquet or other floor covering. Some things, for unknown reasons, movers decide not to dismantle, but spend an hour to push into the elevator, for example, a sofa. When this fails, they begin to simply lower him down the stairs, doing this with the utmost carelessness. And here you come across reviews about the company "Delicate Moving", in which customers claim that things are spoiled with such treatment. However, some employees then deny such facts.

In reviews of the "Delicate move" in Nizhny Novgorod and other cities, you can find complaints that the movers are late and do not even warn about it, and the amount that the move costs, as a result, is much higher than that wasinitially indicated when communicating with the manager.

At the same time, the assemblers work very slowly and poorly, sometimes there is a feeling that they simply do not know how to understand the instructions for assembling furniture. In addition, they are constantly interrupted and go on smoke breaks, knowing that they are paid by the hour, so they will only receive even more money from the client.

In addition, after the completion of work, the foremen often offer to pay the client in cash, although the contract clearly states that payment must be made to the current account. At this point, it turns out that you still need to pay an additional three percent of the total amount for drawing up a payment receipt. Some emphasize that the contract is drawn up very cunningly, according to its provisions, customers do not have any rights, only their obligations are spelled out well and in detail.