Chinese online store JD.com: reviews, delivery to Russia

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Most savvy Internet users are aware of the existence of huge Chinese online stores, which offer hundreds of thousands of items at the lowest price. Recently, such resources have become extremely popular, and now, instead of buying another smartphone on the domestic bulletin board, it is easier to order it directly from China.

The JD.com store, which reviews we are interested in in the context of writing this article, is one such resource. It presented a lot of products from 12 categories (the latter are divided into a myriad of headings). Thus, a visitor from the CIS countries, Europe or the USA can easily place an order for the product he likes.

Today we're going to share some basic information about a store like JD.com. Customer reviews will help us find out how convenient it is to place an order here, what quality the goods end up with and whether it is generally safe to purchase anything here. In general, read this article for useful and interesting information about the store.

Shop work form

Unlike an open platform (like Aliexpress) where you can buy goods from many different suppliers, the JD.com online store is a closed platform,trading on its own behalf. Thus, the service acts as a sole intermediary between buyers and manufacturers of things posted on the pages of the site. Therefore, the company that manages the portal is responsible for processing orders, as well as for communicating with customers.

This is important, because the service, it turns out, does not differ in relation to certain goods, but is the same for the entire project. Therefore, how quickly you will be served and how satisfied you will be with the attitude of the seller can be predicted by reading a lot of comments about JD.com. Feedback, by the way, will be presented in our article (in the last sections).

What's for sale?

Actually, the question is rhetorical, since most online stores selling Chinese products have a similar assortment. For example, this is a huge segment of electronic goods (tablets, smartphones, players and other devices), as well as accessories for them (cases, protective films, bumpers). Further, we can note a large section with clothes and shoes, which also include a lot of categories. And of course, the JD.com database also includes lingerie, home accessories, kitchenware, car accessories, toys, and more. All of these products are offered at quite reasonable prices, which are much lower than what we see in real stores on the streets.

How to buy?

Everyone can buy goods on the pages of the JD store, this does not require any special knowledge. Among the regions that JD.com actively works with are- Russia, so localization is available here (translated version of the site). Thanks to it, it will not be difficult for a visitor from the Russian Federation to find out where and what to click. The resource support also has the Russian language - obviously, there will be no problems with this.

Before placing an order, you need to create an account - this will take a few minutes and will actually allow you to spend less time filling in your contact details in the future. Perhaps the administration will ask you to confirm your mailbox - this is done in a few clicks.

After these procedures are completed, you can start searching for the product you are interested in. In particular, for this you can use the list of headings (then moving to the categories that belong to them) or the search field where you need to enter the name of the product you need.

Navigation in a huge number of lots is greatly facilitated by the presence of a variety of filters. They can be applied in relation to the price of the goods, its individual specifications. For example, among smartphones, you can select those that operate on a particular version of Android or are equipped with a screen with a specific resolution and size. In general, you will not be able to “get lost” in all the variety of goods - and in a few minutes you will be able to find what you were looking for initially.

In addition to the usual sections, the categories “JD collection” with “Hurry up to buy” also help a lot. The first one contains really high-quality goods, which are provided with a guarantee and official support. For example, we managed to notice here a certified smartphoneLenovo Zuk. The second includes promotional products, which are subject to an additional discount. Their number is limited, therefore, not everyone will have time to get such a thing.

How to pay?

Problems with the payment for the purchased items should not arise. The site accepts several electronic payment systems, which include Visa, MasterCard, American Express, Amex, Discover. Given that today you can easily create a Visa Virtual with a dollar account in almost any bank, even the first payment option is enough.

The cost of issuing such a card will be minimal, while it will be possible to exchange rubles for dollars on such an account, taking into account the bank's exchange rate. It's easy enough.

Delivery

Another question of interest to the buyer: how, in fact, can goods be transferred from China to a Russian address (although sometimes they are sent from other countries)? After all, we are talking about thousands of kilometers of distance and about different carriers operating in China and Russia. Not to mention other CIS countries, Europe and the USA.

We answer - everything is extremely simple. Most items can be shipped free with AirMail. This is a cheap but long shipping method, which can take 3-5 weeks to ship from JD.com.

At the same time, there is an alternative - sending using high-speed carriers like DHL and EMS. The cost can start from $ 40 and above, but according to this scheme, an item ordered forJD.com (Russia), will appear in your home in 4-7 days.

For the convenience of the client, the store issues a tracking number - a code with which you can track the path of the cargo. In real time, you can find out exactly where the cargo is located and approximately when it should be expected to arrive.

Protection

Assume that the delivery time of the goods has expired, but the goods never reached your hands. Or another situation - the parcel has arrived, but the quality of the goods or its condition does not match what was stated on the site. What to do in this case?

To resolve such and similar problem situations, there is a special customer protection service serving the Chinese online store JD.com. It works as follows: if you received a low-quality product, the store representatives will consider your complaint and eventually refund your money (to the card from which the charge was made).

That is, if something went wrong - feel free to apply in the ticket system. Using the same tracking number, the support service will check the actual location of the parcel and determine whether something really happened to the item or not.

And in case of damage or a lot sent by mistake, a photo showing damage will be enough for the store to return. According to the reviews written about JD.com, in most cases there are no problems with this.

Discounts and coupons

In addition to the fact that the site has a strict system of protection of interestsclient, the portal constantly takes care to offer the lowest possible prices to its customers. Last but not least, this is done with the help of discounts and coupons to reduce the cost.

The first ones are held for a certain period of time and do not actually require any action from the buyer. You can search for the right item and accidentally stumble upon a discount offered by the store for it.

In the case of coupons, you will be given a special code of numbers and letters, which will give you the right to reduce the price of the product by a certain amount. It could be $5, $10 or more. JD.com coupons are provided as an incentive bonus, in various contests, and so on. It is also known that they can be purchased online. Some even make it cheaper than their actual cost.

That is, it is quite possible to find an exchange where JD.com coupons are available at a special, reduced price, which will bring some savings when ordering goods.

Search for products online

If you don't know if the quality of a particular product matches your ideas, you can look for various reviews where bloggers spend detailed descriptions of lots. Among the sources where they are purchased, there is also an online store JD.com.

Just find the review you need, study it carefully to know what the product is, then place an order using the link attached (to the review).

Reviews

What recommendations about the site do users leave when ordering goods on it? Of course, most are positive reviews.about how cheaply you can buy the item you like here and how quickly support responds. For the purpose of this article, we are interested in just such reviews (and not specific ones, about products listed on JD.com). And since we have already described the advantages of the store, we need negative characteristics. There are quite a few of them.

Customers note that in some cases the store's support service ignores their requests. Like, the money was paid, everything was confirmed - but the track number, like the answer from the store, was not received. As a result, it is simply impossible to reach the caliper.

For what reason such recommendations appear, it is difficult to say. Even on the sites where they were left, representatives of the store soon appeared asking what happened to the disgruntled customer. That is, it is possible that such reviews are not entirely true.

Competition

Maybe it's all about the competition. The JD.com database is not much different from the products on Aliexpress, TinyDeal, GearBest, Dx and others. Because of this, it is quite logical to allow the appearance of various attacks in the direction of one or another store from competitors. However, whether this is really so - we will not know.