Working at Wildberry: employee reviews, working conditions, wages

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Employee feedback about working at Wildberry will attract the attention of many potential employees of this company. This is a large international online store that sells shoes, clothes, household goods in the Russian Federation, Kazakhstan, Belarus and Kyrgyzstan. Considering that this is a very large company with a large number of branches, it is no secret that there are always open vacancies here. But before you go to get a job, it is important to understand what working conditions and wages a new employee can expect. We will try to understand these issues in this article.

About company

Reviews of employees about working at Wildberry are very different. The company is more than ten years old, so during this time it has had its ups and downs, which is notmight not affect staff.

Initially, it was an online store founded by Tatyana and Vladislav Bakalchuk in 2004 in Russia. Since 2012, the company began its work in Belarus, and two years later it launched the delivery of goods to Kazakhstan. In 2015, Wildberry was recognized as the most popular online store among Russians.

According to the results of 2017, the company took the fourth place among the most expensive companies in Runet. At the same time, it should be noted that at the beginning of the year it experienced serious difficulties, which even resulted in thirteen lawsuits, including one related to bankruptcy. It was withdrawn in time after the company managed to pay off the resulting debt to the supplier.

By the end of the year the situation stabilized, Wildberry even started building a new distribution terminal in Podolsk. 2018, the company began to sell food products.

Ordering & Shipping

Currently, the online store catalog contains about one and a half million products from ten and a half thousand brands. These are men's, women's and children's clothing, shoes, household goods, accessories, food, books and various other assortment. An order can be made on the website or through the corresponding mobile application.

The online store attracts many users also by the fact that it publishes a large number of articles on the topics of fashion and beauty, the company has its ownstylists who help you find a new look with the help of the assortment presented in their store. At Wildberry this project is called Style Evolution.

It is noteworthy that it is possible to take in installments goods that cost more than one thousand rubles. An interest-free loan is provided for a period of two to four months.

Delivery of orders is free of charge anywhere in Russia, Kazakhstan, Belarus and Kyrgyzstan. This is done with the help of our own courier service and transport partner companies. The company stated that the average delivery time of goods is two to three days. If you wish, you can pick up your order at the pickup point. There are more than eight hundred of them.

There is an opportunity to use a free fitting of clothes both upon receipt of it at self-delivery points, and upon delivery to your home by courier. Note that the goods are stored in the points for almost a week, after which the buyer has 21 days to return it.

Used business model

The business model that Wildberry uses is characterized as an online hypermarket, a marketplace with goods from partner companies or a one-stop shop. Direct cooperation is carried out with official distributors and manufacturers of clothing of the most famous brands and brands. With their help, an assortment is independently formed in their own online store and the corresponding prices. The company itself ultimately earns from the commission that it receives on the basis of sales. It is between 35 and 38 percentdepending on the product category. The volume of sales of "Wildberry" is simply impressive. Every day, about 160-180 thousand customers place their orders on the website and in the mobile application.

In terms of ownership, this is a private company that is wholly owned by the Bakalchuk family. Due to the likely risks, investments are not attracted, development is carried out exclusively at the expense of own funds.

Experts in the field of business and economics have repeatedly noted that this is one of the most closed firms in the Russian Internet market. Tatyana Bakalchuk, who is officially its CEO, never communicates with the media, does not appear at public events, does not participate in specialized exhibitions.

There is no board of directors in the organizational structure of the company, the number of heads of divisions and departments is minimal. Here, the management structure is maximally simplified, and the existing leadership style is characterized as democratic.

Benefits

The company itself notes that there are a number of advantages that encourage customers to give preference to this particular online store.

Management ensures that they care about the comfort of customers. Therefore, everything is done to respond to wishes and requests as quickly as possible, the work of all services that are open to new productive and interesting proposals is constantly being improved. Visitors always expect seasonal sales and regular promotions. When making a one-time purchase for an amount offifteen thousand rubles, the client can count on a special discount.

The catalog of the online store has a huge range of products. Constantly here we are ready to offer about one hundred thousand models of men's, women's and children's clothing. The catalog is updated with new products on a daily basis. The operation of the Wildberry online store is monitored around the clock, so that in case of any problems or questions, customers always know who they can turn to for help and support.

If desired, the goods can be picked up from the pickup point or ordered by courier. Delivery is always free of charge, regardless of the weight and value of the order, as well as the address of the recipient. Couriers of the company work seven days a week, so they can bring your goods at any time convenient for you. In case of refusal of things after fitting, the client will not have to pay for either the order itself or its delivery by courier.

If you don't like the product…

Despite the fact that this store has been operating on the market for quite a long time, for many it is still unusual and not completely clear how you can buy clothes and shoes on the Internet when there is no way to try them on, evaluate how they are looks on the person.

The company has carefully considered and provided for all these points. In particular, it is possible to return the goods within three weeks from the date of receipt. The reasons for such a return may be one of the options or several: the style, size, color, length or other parameters of the order you ordered did not fitthings. You can also return the product without consequences if the shade of the item you received differs from the shade of the model from the photo posted on the official website of the company.

Items will only be accepted back when complete, with all stickers and packaging, unused and unworn. In case of incorrect order picking, which occurred through the fault of the seller, the cost of returning it by mail falls on the shoulders of the seller. In this and other cases, a refund is provided to the client within five to seven days.

The warranty period for goods received from the online store is two years. Under the guarantee, the goods can be returned to you if the buyer has established the presence of a marriage. If the product has already been in use by this time, it is accepted for verification of the authenticity of the marriage, the duration of which is up to ten calendar days. If the fact of marriage is confirmed, the funds spent by him will be returned to the buyer in accordance with the legislation of the Russian Federation. If the marriage is not confirmed, the money will not be returned. If the warranty period has expired, the product cannot be returned under any circumstances.

You can return the goods in one of three ways: bring it yourself to branded return and pickup points, call a courier or send it by mail. Return of goods by courier is available only for large cities in which there is a courier service of this company. The cost of the courier's departure for the return is 200 rubles. There are significant restrictions: in one day you can return no more thanten positions.

Career

In total, the company currently employs about fifteen thousand people. At the same time, there are about five hundred employees in the head office. It is worth noting that the total number of employees includes couriers and managers of pickup points.

There are about one hundred and fifty own cars in the fleet of the Wildberry online store. Delivery across the territory of the Russian Federation is carried out from our own logistics center located in the Moscow region, as well as from warehouses in other major cities of the country.

Office work

There are three types of Wildberry jobs that are regularly recruited. This is work in the office, at self-delivery points and in a warehouse. For example, you can currently get a job in the office as a contact center specialist in Novomoskovsk - in the customer service department.

This vacancy is looking for employees who can and are ready to help people find a way out of the most difficult situations. It is necessary to have a clear and competent diction, quickly type on a computer. Be able to cope with stressful situations, work with customer complaints.

The duties of the employee include the prompt search for answers to any questions from customers, consultations through instant messaging systems and by phone. At the same time, the main directions of these consultations are questions on deliveries and orders, and without the so-called "cold" calls, consultations onreturn money and goods.

If this vacancy suits a potential employee, he can count on official registration in full accordance with labor legislation, the work schedule is two in two, either from 9 am to 9 pm, or from 9 pm to 9 am, as the call The center is open around the clock. Salary - from 25 thousand rubles, paid trainings and education, opportunities for professional and career growth.

Pickup points

An even wider list of vacancies that employees who are going to get a job at self-delivery points can count on. For example, these divisions of the company require account managers, courier drivers with their own cars.

Working as a driver at Wildberry implies that a potential employee has category B rights, documents required for registration under labor law, responsibility, accuracy, punctuality and diligence.

Working as a courier at Wildberry means delivering orders to customers within one strictly defined area. As a rule, these are shoes, clothes and all kinds of accessories. The employee is offered a free work schedule. Payments are made twice a month in accordance with the volume performed, so that everyone can independently regulate the level of his salary, which will directly depend on how much he will work. It is important and convenient that the loading of goods and the formation of the route are made at the beginning of the working day, sowill have to make additional trips to the warehouse to receive additional orders.

Wildberry constantly needs account managers to work at the pickup point. They are required to have experience working as a salesperson or in a warehouse, knowledge of a personal computer at the level of an experienced user, as well as responsibility, accuracy and diligence. The manager's responsibilities include issuing goods to customers and couriers, receiving and distributing goods at pickup points, as well as accounting for all operations in the 1C database. Experience with 1C is not required, if necessary, a new employee is ready to train everything necessary.

He is offered registration in accordance with labor laws, high wages, corporate discounts on the company's products, good career and professional growth prospects. Work schedule - 5 days a week.

Warehouse

It is possible to work as a shift in "Wildberry" in a warehouse located on the territory of Podolsk.

The contract with such an employee will be drawn up and concluded directly, he will be provided with corporate transport to and from the place of work, wages will be issued twice a month. Warehouse staff receive free hot meals every day.

Work schedule everyone can determine for themselves. You have to work either from 8 am to 8 pm, or from 8 pm to 8 am. For those who come to the Moscow region to work on a rotational basis, we are ready to present a hostel, a transfer to whichprovided free of charge.

If you wish to apply for this vacancy, you must complete an application for a job at Wildberry. Salary will be from 45 to 100 thousand rubles per month. Work is to be done in a modern warehouse complex with an area of more than 70,000 square meters. Based on the volume of work performed, a bonus is paid.

Employee experiences

Many positive things can be found in the feedback of employees about working at Wildberry. In particular, they note the benevolent staff, the timely payment of wages, which are never delayed.

In the feedback of employees about working as a courier at Wildberry, some admit that this is the best place for those who really love and know how to earn money. If you wish, you can get a fairly high salary, the main thing is to work tirelessly, then everything will work out.

Most of the positive impressions of working in this office are associated with a good and friendly team. The only exception is the feedback from the employees of the warehouse in Podolsk, where there are too many workers, and due to a lack of work, they literally have to fight for every opportunity to get extra money.

Negative

At the same time, it should be noted that there are a large number of negative feedback from employees about working at Wildberry. Often, those who got a job in a company have to note that many moments are hidden from them even at the interview stage, about themit becomes known only when you really start to work.

For example, the depressing reviews about working in the warehouse at Wildberry. Many people come here to work on a rotational basis. Having arrived at the place for several months, they are faced with surprises that they simply did not expect. In particular, piece-rate payment is expected. At the same time, a real overabundance of personnel often happens, that no one manages to earn even the promised minimum of 45 thousand rubles a month just because there is simply no such amount of work. As a result, everyone around is embittered, this has a bad effect on the situation.

In reviews of working as a watch at Wildberry, some admit that they even have to deal with real hazing. So you should be prepared for the fact that you will have to work 12-14 hours a day. Moreover, if you are a beginner, then most of the time you will just have to beg for work in order to complete at least the minimum amount.

When an employee enters the warehouse, he is given a form for which 1,400 rubles are deducted from his salary. You need to go to work in it, and every morning you need to go through an examination barefoot and in one underwear. You have to stand in a huge queue until the guards inspect all the employees. You can’t take anything with you to the warehouse, even a mobile phone. The hostel in which you will be accommodated is paid. The cost is 180 rubles per day. At the same time, ten people live in a room. All this is more like a barracks. There are no cabinets and shelves for personal belongings, there is a table, three chairs and several bedside tables for everyone. Toilet and shower on the floor.

Many fromwork in the company "Wildberry" repels a large number of fines. An employee is deprived of part of the salary for each, even a small offense. At work, you can not sit, walk in the wrong places. At the same time, no one is trained, so mistakes cannot be avoided. The girls need to get ready to carry heavy boxes and pack them.

In the feedback from employees about working at Wildberry, there is information that you may encounter a situation where the work of trainees is arrogantly exploited. Before formalizing a person, he is invited to undergo an internship. You have to work 15 hours a day, the work is not paid in any way, and at the end of the internship, employment is denied for far-fetched reasons. All this leads to a large number of negative reviews about working at Wildberry.

Among the reviews, where they note the stable and timely payment of salaries, there are also those in which employees complain about regular and systematic delays. And in reality, everything turns out to be completely not as rosy as it was originally promised during the interview. You will be promised a high salary and good career prospects. In fact, you can count on a salary in the region of 20 thousand rubles a month. Such recognitions can be seen in many employee reviews of working at Wildberry.

For example, if you are working as an account manager, be prepared for irregular working hours of more than twelve hours, as well as the fact thatYou will also combine the positions of a sales assistant, a cleaner and a warehouse worker. The management is condescending and disrespectful to the staff. This opinion is in the vast majority of employee reviews about working at Wildberry in Moscow.

In general, girls are not advised to work at a warehouse and pickup points. Such conclusions can be drawn, judging by the feedback from employees about working at Wildberry in Moscow. It will be very hard for them physically and mentally. For example, almost every morning you have to carry large, heavy and voluminous boxes of goods, work in virtually unsanitary conditions, and besides, without official lunch breaks. As a result, you have to eat right in the warehouse, right between the boxes with orders.

Account managers at Wildberry emphasize in their reviews that they can count on a fairly average salary in Moscow in the region of 25-30 thousand rubles a month. At the same time, it is necessary to perform the functions of a cashier, a cleaner, a loader and an order picker in parallel. Of course, such a volume of duties is not compatible with such low wages. In addition, due to some lost orders, she is constantly reduced, since fines are deducted from the salary. In general, how the salary is calculated remains a mystery for ordinary employees. Pay slips are not issued or provided to anyone, so every month you can only guess what salary you can get this time.

You can also meet negative feedback from employees about working as a courier in"Wildberry". At first, many people may be attracted by the promised free schedule, but in reality it will not be so easy to get the promised high salary. When processing the necessary documents for employment, you will need to sign the papers necessary for work, including a rental agreement for your vehicle, since couriers mostly drive their cars.

It turns out that the rental fee for the vehicle, due from the company, is 800 rubles a day. Further payment depends on the tariff for delivery. It can be from 25 to 5 rubles. The tariff for additional services is calculated as a percentage, based on the number of deliveries received by the courier and actually performed during the reporting period. It turns out that the more unfulfilled deliveries, the lower the tariff. At the same time, the company compensates only ten percent of the cost of gasoline. Because of this system, there are too many dissatisfied employees in the reviews of employees about working as a driver at Wildberry, some can withstand no more than a month and quit, preferring to find a place for themselves where they pay more for their work. As a rule, they succeed without difficulty, since it is not so easy to find a job that will pay even less than in this company.

Among the downsides of working as a manager at Wildberry, employee reviews indicate the management's manner of regularly changing the payroll system. For example, couriers who deliver goods in their cars face this. From the feedback of employees about working as a driver in"Wildberry" you can find out that their salary directly depends on the volume of completed orders from revenue, which is logical. But these rules are constantly changing. For example, the number of completed deliveries may decrease.

It is not uncommon to encounter situations where the courier is loaded with such a volume of orders that it is simply impossible to complete the deadline due to traffic jams and high traffic on the roads, as a result, customers have to be constantly late, which results in fines. In addition, they can reduce earnings even for an order that was not delivered due to the fault or initiative of the client. For example, he could cancel it or the thing did not fit when trying on. The driver and courier are responsible for this, and in rubles.