Yandex call center operator: employee reviews, working conditions, admission requirements and job responsibilities

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Yandex call center operator is a vacancy that arouses a lot of interest from Internet users. The largest search engine in Russia offers remote work for residents of all regions. Employees are officially registered and tax deductions are made. Let's find out in more detail what this profession is.

Call center operator - who is this?

This vacancy has long been gaining popularity. However, there are still those who do not know anything about it. Let's bring some clarity. Working as a call center operator at Yandex or another company involves the need to communicate with customers or partners, receiving or providing the requestedinformation.

For example, call center operators are in demand in delivery services, taxi ordering services, etc. The task of a specialist is to find out the client's request and provide information. This is the essence of receiving incoming calls.

However, there are vacancies in which the specialist himself has to make outgoing calls. The vacancy of the Yandex call center operator belongs to this type (reviews of employees are presented in the article).

As a rule, outgoing calls are made for several purposes.

• Attract new customers.
• Informing existing customers about discounts or promotions.
• Perform surveys or surveys.

The previously mentioned vacancy for the operator of the Yandex call center belongs to the last type, reviews about it confirm this information.

The essence of the work

Every day, millions of people use the search engine. Many of them are "Yandex. Directory", which is considered perhaps the largest directory in which organizations from all over Russia are collected. The task of remote operators is to keep the published information up to date.

Suitable for?

According to company representatives, the vacancy of the operator of the Yandex call center, about which there are contradictory reviews of employees, is addressed to those who are interested in stable remote work. Among personal qualities, sociability is welcomed, as well as perseverance and attentiveness. In the course of work, you will have to communicate with a lot ofnumber of people, so stress tolerance will be useful.

An applicant from absolutely any city can fill the vacancy of a Yandex call center operator, which has a lot of reviews. Since this work takes place in a remote format. That is, to perform duties, an employee will need a computer or laptop with a stable Internet connection.

Also, some applicants may be attracted to the opportunity to work four hours a day. In this way, you can combine the duties of a Yandex call center operator (reviews indicate that many do this) with training or other work.

Job Responsibilities

According to the company, the potential employee will have to perform the following duties:

• Call organizations from the provided database and make sure the data is up to date.
• If necessary, edit the information provided.

In fact, these are all the duties that are assigned to the operators of the Yandex call center (you will learn about the work reviews a little later). Agree, their list surprises with its conciseness.

Admission Requirements

Potential employee will have to work remotely, that is, at home. This means that you do not have to rush to the office every morning, standing idle in traffic jams. However, the need to ensure comfortable working conditions falls on the employee himself.

What requirements should a potential operator meetcall center "Yandex. drive"? Reviews report that the candidate must:

• Write and speak fluently in Russian.
• Be a confident PC user.

As for the technical side of the question, the candidate must have stable access to high-speed Internet, as well as a laptop or computer with a headset connected to the device.

Personal characteristic

Any job is easier if it matches the character of the potential applicant. Let's find out what characteristics an ideal Yandex call center operator should have (employee reviews are highly recommended before hiring):

• Desire to do the same job. An employee of the largest search company has to perform rather monotonous actions every day. For those looking for constant variety, this is not the place.
• Carefulness. A specialist has to work with a huge flow of information in which every detail is important. That is why you need to have sufficient concentration so that nothing is overlooked. Otherwise, users of the directory may receive inaccurate information. This situation is highly undesirable for Yandex.
• Responsibility. No employer wants to deal with an irresponsible employee who is not ready to provide a decent result for his own work. Yandex is no exception in this matter.
• The ability to set and achieve goals. itgives out a confident character that attracts most potential employers. In addition, the working day for the Yandex. Directory call center operator (reviews warn about this) is a constant change from one goal to another.
• The desire to gain new knowledge and master additional skills. This paragraph complements the previous one and coincides with it. The personnel policy of Yandex is such that preference is given to employees who are ready to constantly learn new things, mastering modern technologies and gaining other knowledge useful for work.
• Self-organization. It is very convenient to work as a Yandex call center operator remotely (reviews emphasize this). But at the same time, you need to be able to organize yourself. During the work period, the employee should not be distracted. He must conscientiously fulfill his own duties, and not engage in extraneous affairs.

Working conditions

If a potential employee meets all the above requirements, the company is ready to offer him the following conditions:

• Home work.
• Part-time.
• Formal employment.
• Piece pay.
• Free education.

Home work

This is a great opportunity for people who live in remote parts of the country and do not have the opportunity to apply for jobs with more or less decent pay. This option is preferred by those who do not want to spend a lot of time on the road, getting to work andback, as well as those who for some reason simply do not want to work in the office, but prefer a home environment.

Part-time work

You can only work four hours per shift. Of course, this affects the level of income. However, this option is ideal for those who are looking for a part-time job. Many employers prefer to hire full-time employees. Those who need a part-time job usually face the problem of finding a vacant position. In combination with the previous paragraph, this allows you to combine the work of the Yandex call center operator (reviews say that this is easy to do) with the main position or training.

Formal employment

Even with part-time employment, "Yandex" draws up its own employees under an employment contract or work contract. This means that tax deductions will be made for the employee. Accordingly, in the future he will be able to count on receiving the deduction due from the state. For example, for tuition.

Piecework

Unlike a fixed salary, in this case, the level of income depends on the result of work. This position is not suitable for those who are used to creating the illusion of vigorous activity, but in fact “sit out their pants” in the workplace, and are not directly involved in their own duties. This will not work in Yandex.

Free education

All costs associated with mastering the features of the profession of a call center operator"Yandex" takes over without charging an additional fee from its own employees. This is relevant for those who want to master modern technologies, but are not ready to pay for it. In addition, thanks to Yandex, you can acquire useful skills and in the future get a job as a call center operator in another organization if relations with this employer do not work out.

How to get a job?

If you agree with all the above conditions, you probably have a logical question: how to become a Yandex call center operator at home? Reviews say it's far from easy.

So, first of all, the company offers to fill out a questionnaire and then take a test.

Even before filling out the questionnaire, you will have to provide consent to the processing of personal information. Standard questions follow. For example, full name, citizenship, presence of a spouse, etc.

After answering formal questions, potential candidates for the vacancy of a remote operator at Yandex are offered to be tested. It is recommended to allocate approximately one to one and a half hours of time for its thoughtful implementation.

It is important to understand that this does not guarantee further employment. Only after passing all the above formalities, "Yandex" accepts a potential candidate for consideration.

Employee reviews

Among the negative opinions, there are many complaints about the difficulty of finding employment. Employees are repeatedly asked to fill out a questionnaireand take the test. However, even if these conditions are met, no one guarantees successful consideration of the candidacy. Some potential candidates for a job at Yandex have to wait months for a response, and some never get it at all.

As for the declared salary, in fact, the operators of the call center "Yandex" it may be less than the declared. This is due to the fact that fixed amounts are indicated in the public information. However, a piece-rate wage system has been established for employees. This means that in fact the income depends on the fulfillment of the established indicators. That is, no one guarantees that you will earn exactly the amount that was originally declared by Yandex for call center operators. In fact, it is achievable when the maximum performance is achieved. According to a potential employer, novice employees reach such indicators on average in a couple of months.

Employee benefits

However, against the backdrop of negative reviews about working as a call center operator in Yandex, there are also positive opinions. For example, some employees are very happy with the remote work format. In addition, employment in this position implies a free schedule, allowing you to work even at night, if for someone this option is most preferable.

Among the benefits are timely salary payments. This sets Yandex apart from unscrupulous employers, who often delay promised payments or even"throw" with payment, leaving their own employees with nothing. Operators of the largest Russian search engine always receive payments on the due date.

Also, employees believe that in the process of work they had a chance to work with adequate superiors. This is becoming an advantage for Yandex, distinguishing it from those call centers where managers allow themselves to be rude to their own employees.

You can take the above position even without special education. That is why the vacancy is recommended to those who do not have a higher education, but have the characteristics of an ideal candidate for Yandex. This is a chance to prove yourself by working in a well-known company. For some, this may be the first step in a future career in this or another organization.

So, working as a Yandex call center operator has both advantages and disadvantages.