AP Companies: customer and employee reviews, service overview

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

A citizen planning a vacation faces such a problem as he alth insurance. Going on vacation, a person must necessarily undergo a medical examination and draw up the documents that are necessary to cross the border of other countries. One of these papers is an insurance certificate that allows you to be in the territory of another state and receive proper medical care and the services of specific specialists.

Usually, travel organizations that are engaged in planning the rest of citizens help draw up such documents. However, a person can independently choose a service company that provides such services. AP Companies is an international service organization that has been serving not only individuals, but also legal entities around the world for over 20 years. Customers and employees say it's a widespread network that has contractors located in almost every country.

The total network includes more than 40 thousand clinics that provideforms of documents, the opportunity to receive high-quality medical care, as well as reduce the unprofitability of insurance companies. More than 300,000 people with various diseases and injuries apply to the company every year.

Reviews about AP Companies indicate that the organization at the international level cooperates with official institutions that have all the necessary permits to carry out their activities. Official representatives quickly respond to calls and provide proper medical care and, if necessary, transportation of the patient to one of the licensed clinics.

About company

"AP Company Assistance" is a company with a rich history. It began its activity in the form of a network of clinics providing quality medical care, as well as insurance for both legal entities and individuals, back in 1997. Today, this group of organizations is associated with the largest international companies and has a common network of various medical contractors. In 2017, about 21 million citizens around the world applied to the organization. In addition to the private and contracted organizations through which the company provides its services, it also has 47 own branches serving customers around the world.

Clients in the reviews of AP Companies say that it is not only an international network that is distributed on all continents, but also a team of experienced professionals ready to solve even complex issues related to medicine and insurance in general. Representatives of the organization can provide medical servicesdirection, but also, if necessary, accompany clients and help with their transportation to other countries to perform operations and provide other medical services. The main office of the company is located in Spain. Contracting centers around the world work around the clock.

Due to the wide distribution of clinics, they are able to provide medical services, carry out various types of transportation and escort without issuing a large set of documents. All information is located on digital media. The calculation is made in non-cash form. Transfer types of sending information make it possible to transfer invoices in electronic form to contractors for the purpose of their further redirection to insurance companies that registered clients of clinics.

The company has its own strategy to contain the cost of medical services provided in various countries. A team of experienced professionals controls price levels and implements effective policies to reduce incoming costs. According to statistics, over the past few years, the company's clients have received unique discounts on medical services, and the cost containment system itself has allowed the organization to save about 38% of all bills for its contracting companies.

Organization team

The main office of the company includes about 40 institutions located in various countries. Reviews of AP Companies indicate that each branch has a team of experiencedspecialists who deal not only with registration and registration for the provision of services, but also with the transportation of their clients to the required destination.

Citizens who used the company's services in reviews of "AP Company Assistance" note that representatives of the organization are always polite and courteous. Each specialist knows several languages, which allows serving not only Russian citizens, but also representatives of other countries. The organization has many years of international experience, which it has received in the field of medical care, he althcare, as well as in various types of insurance. The official representatives of the organization are 250 people with the highest qualifications in the field of medicine and he althcare.

Call center employees also undergo ongoing training. On average, lecture courses take up to 210 hours a year. This is necessary in order to improve the quality of services provided and introduce new technologies in the field of medicine and services. The specialists themselves, who receive clients, have international experience and are frequent guests at various forums and symposiums.

Teams of experts work in the central offices, which are located on the territory of different countries. They handle all paperwork properly, advise their clients on insurance and medical care in other countries, and accept applications for transportation of people with various diseases if necessary.

International network

Reviewsemployees about AP Companies highlight the fact that the organization has an international network of licensed help desks around the world. Over the entire existence of the company, it has established work and created its own algorithm for interacting with representatives of different countries. The largest number of clinics that provide insurance and medical services are located on the territory of the Eurasian continent. Here the company has about 10 thousand representative offices in qualified medical institutions that work under a contract.

The organization is represented through contractors even in remote corners of the planet. When visiting exotic countries, such as the islands of Oceania or states located in Africa or Australia, you can also find more than 300 representative offices from the company. Clients can get acquainted in detail with all the operating branches in the territory of a particular state or continent on the official website. There are more than 8,000 medical representations in Russia.

The company's leading position in the market is also explained by the fact that it offers a wide range of services to novice travelers and tourists from other countries and optimizes costs with international insurance of citizens. The company also supports various start-ups in the development of artificial intelligence systems. This allows optimizing technologies for providing information about each insured person and establishing an international data exchange system.

Choicevacancies

In reviews of AP Companies Assistance, employees note that due to such prevalence across all continents, an experienced specialist will always be able to find work both in the company itself and with its representatives. The main requirement that the organization establishes is the presence of specialized education in the field of medicine and he althcare. The staff of specialists requires employees to negotiate with various financial institutions and embassies.

Employees of the centers emphasize an effective system of work with clients, as well as frequent business trips and programs for employees, which provide an opportunity to receive additional education and improve their skills. In addition to doctors, managers are also required to work with clients in the contract departments.

Employee reviews

Reviews of AP Companies Assistance found online are positive. Employees note that the network provides all the conditions for normal operation. If desired, active and motivated specialists can receive additional education based on the formed system within the company. Prior to that, there are programs whose goal is to improve the professional skills of each employee. Employees of the organization also allocate wages. Specialists of the departments listed on the website receive an income above the average for a particular region.

Employees highlight the international travel system in AP Companies reviews. Senior specialists have the opportunity to study at universities not only inthe country where they work, but also in other states. In this case, the company bears the costs. Basically, all employees work in shifts. The schedule is drawn up for day and night duty for 12 hours. Working hours are mobile and planned. After 2 days worked, the employee receives two days off. On the territory of Russia, employment contracts are concluded with employees in accordance with the prescribed requirements of the law.

Types of services provided

Reviews of employees about AP Companies indicate that the organization provides a wide range of medical and insurance services. It carries out most of them through its representatives in various countries. Experts note that the company works only with licensed contractors according to an agreed and formed schedule and algorithm for customer service. In addition to providing urgent medical care, the company's employees must also service compulsory medical insurance contracts for citizens who travel around the world.

Additional services include:

• Provision of transfers.
• Documentation of medical documents.
• Booking hotels and boarding houses for accompanying people.
• Managing patients in hospitals.

More details about all the services provided by the organization and contracting firms can be found on the website. If necessary, by contacting the company, you can get emergency assistance while in another country. 24/7 operation makes it possible to serve customers in any time zone.

Helping travelers

Clients who have used the services of AP Companies in Italy note in their reviews that there are about 2,000 institutions operating on the territory of this state that can provide proper assistance and service at any time. Therefore, traveling citizens do not need to apply to medical centers on their own, given that this requires knowledge of a foreign language. You only need to call the official representative office of the company, after which its employees will process the application, contact the nearest department of the contracting clinic and send their specialist or translator there to provide all the necessary services to their client.

Clients who have used the services of AP Companies in Turkey, in their reviews, say that there are clinics of any direction in the country that cooperate with the company. You can get emergency medical care without any problems. You just need to contact the staff, who will send the necessary doctors to the specified address within an hour.

Medical support

AP Companies Assistance is a company that provides medical services and assistance to its travel clients. Employees of the organization provide all the necessary information and provide full support during the trip or flight. It is only required to purchase an organization's policy, after which the citizen will have round-the-clock access to all information on issues related to medical care anywhere in the world.

Customers who usedservices of AP Companies in Italy, the reviews also note the promptness of response. After registration of all insurance documents, an agreement is concluded, according to which the company fully supervises a person staying in the territory of another state. In addition, the service or representative office, if necessary, informs the client which vaccines are necessary to receive in order to stay in this country and provides complete information on he althcare.

In Thailand, AP Companies Assistance also has a number of medical assistance offices. Due to the tropical climate, which is unusual for the citizens of Russia, vacationers often face various diseases. This leads to the need to seek urgent medical attention. Even before departure, tourists can get all the necessary information on how to eat properly in the state, as well as what hygiene measures must be observed.

International Insurance

Client reviews of AP Companies Assistance highlight a reliable system of international insurance. Having received the policy of the company, the citizen has the opportunity to receive proper medical care in the territory of any country where there are representative offices of this organization. It also makes it possible, in addition to providing assistance in the he althcare system, to receive at an affordable price the necessary instructions that are required to visit a foreign country.

Clients who used the services of "AP Companies Assistance" in Thailand, in the reviews speak about the service onlypositively. Citizens of any age can become clients of the organization. Branches consist of various municipal and private medical institutions on the territory of this country. All services are available around the clock on weekends and holidays.

Treatment and prevention

Clients who received timely assistance from AP Companies in Thailand, in their reviews, speak about the high level of quality of service in the field of medicine and he althcare. Having issued an international insurance policy, they get the opportunity to undergo treatment and prevention of diseases without any problems with the provision of additional services.

They include interpreter support, transfers, additional medical paperwork, and insurance. Clients are also provided with services for mutual settlements with medical institutions in the territory of another country. Each representative office, in addition to specialists and call-center employees, has a staff of qualified nurses, translators and representatives of the tourism business.

Customer Reviews

Clients often leave positive feedback about AP Companies Assistance in Turkey. Comments and good wishes can be read not only about representation on the territory of this state. Citizens say that after visiting the office and concluding an insurance agreement, they are given due attention by the company's employees. They help to complete all the necessary medical documents, as well as paperwork related to insurance.

Additionally, consultations are held, background information is provided on a specific region where future travelers are going. People with disabilities are provided with a full package and a list of services to ensure that the rest is comfortable and of high quality. If necessary, representatives and specialists of the company will be waiting for citizens at the airport.

Conclusion

AP Companies is a company with a long history. Specialists and employees annually undergo training to improve their skills. Feedback from clients about the work of the organization is mostly positive. Travelers talk about the well-coordinated work of the team and the prompt provision of the necessary medical services.

You can also find negative comments in the reviews. They are mainly devoted to the topic of waiting time to receive the necessary papers or services. According to experts, delays often occur due to the slow work of medical services. This organization is a leader in the field of he alth insurance and services in the world. Due to its experience and popularity, it is chosen by large companies, travel agencies and carriers.