How to cancel an order on Aliexpress. Features of refusals of purchases on the Chinese marketplace

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

It's no secret that online shopping is becoming more and more popular. Someone prefers to make purchases through joint purchases, others choose online stores, and still others prefer foreign sites with a large assortment from different sellers. An example of such a trading platform is the Chinese website Aliexpress.

Pitfalls

Dealing with the functionality of "Aliexpress" is quite simple. To make a purchase, you need to register, select the desired product from a trusted seller, make a purchase request and pay for it. The store, in turn, is obliged to send the order on time. Evidence of the good faith of the seller is the track of the parcel indicated in a special form.

But often stores take free numbers from the post office. Because of this, they may well indicate to the buyer a track that will not be tracked. It also happens that on the postal site it is clear that the parcel is not going to the recipient who paid for the order, but to another country. All this is a reasonin order to start figuring out how to cancel an order on Aliexpress. Even in this case, it is quite possible to return the money.

Cancel before payment for goods

When ordering a product, many people click on the "Buy Now" button without looking at the offers of other sellers. But when they see a similar product at a lower price in another store, buyers begin to think about how to cancel an order on Aliexpress. If you have not paid for the goods yet, then there is nothing to worry about. Just forget about it. It will be in the list of unpaid for the set time. Even if the seller writes you a letter asking you to pay for the goods, you can not respond to it or answer that you have changed your mind about making a purchase.

Don't worry and look for how to delete an order on Aliexpress, it will happen automatically. There are no sanctions for an unpaid purchase on the site.

Cancel purchase

It's a little more difficult to figure out what to do if you change your mind about making a purchase after payment. It’s worth saying right away that it makes no sense to try to figure out how to cancel an order on Aliexpress on the first day after making a payment. At this time, all functions are blocked, the payment is being verified.

It's worth saying right away that there may be several reasons for refusal. The first of them: the seller said that there was no goods (as an option, the price had risen), and he could not send it. In this case, it is better to wait until the period allotted for sending the purchase ends. If the store does not indicate the track, thenThe money will be returned to the buyer automatically. As practice shows, this happens within 2-5 days.

But if for some personal reasons you decide to cancel an order on Aliexpress, then you should hope that the seller has not sent the order yet and he will want to meet you halfway. In this case, click the Cancel order button on the order page. It appears only a day after the payment is made. It is important to take into account one nuance: the money will be returned only if the seller approves this cancellation. But he can write that he has already sent the order, then you will only have to wait for the package or open a dispute.

It is better to try to negotiate with the seller through personal correspondence. If he has not sent the package yet, then there is a chance that he will agree to cancel the order. If you decide not to buy, do not waste time, write to the seller as soon as possible, then you will have a better chance that he will meet you halfway.

Reasons for disputes

The seller on the Aliexpress trading platform receives money only after the expiration of the time allotted for the delivery of the goods, or after the customer has confirmed its receipt and does not intend to return it. All this period they are blocked in the system, and the customer has a chance to return them. To do this, you need to open a dispute. Reasons for starting it may be as follows:

- the track is not tracked for a long time;

- another place of receipt of the goods is indicated in the postal system;

- delivery periodcoming to an end;

- item received is not what buyer expected.

This is not a complete list of reasons to think about how to cancel an order on Aliexpress. It is worth noting right away that the administration treats problems with tracks very carefully, and unscrupulous sellers are fined.

Refund after receiving the goods

If the transaction went smoothly, but the quality or functionality does not match those indicated in the ad, then canceling the order on Aliexpress after payment and receipt of the goods is quite realistic. To do this, you must open a dispute in which you must indicate all claims with confirmation of the shortcomings of the goods. This can only be done until the countdown timer expires.

If the issue with the seller cannot be resolved within 16 days, and you do not close the dispute, then it is transferred to a complaint. But you can also do it manually, just press the Escalate Dispute button. After that, the administration will intervene in the dispute. It will depend on her decision whether you will receive a refund for a low-quality product. But even if the administration sided with the seller, and you are sure that you are right, you can complain about its actions.

Refund options

Many buyers are interested in the question of how and when the money for the goods will be returned if the transaction is refused. They do not come back very quickly, usually this process canstretch for two weeks. Of course, if the cancellation of the order on Aliexpress occurred due to the fact that the seller did not send the goods, then you can count on receiving money in a couple of days.

Funds are returned to where the payment was made from. When paying with a bank card, they will go back to the account, when transferring money through electronic payment systems, they will return to the wallet.