2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16
Sales consultant is one of the most popular positions in the modern world. Still would! How many shops and malls around! It remains only to imagine how many sales consultants are employed in them. In view of the prevalence of the profession and its relevance, it is important that applicants for the position know exactly what a sales assistant should be able to do. The duties of such an employee are very numerous, which cannot be said at once.
So, what does a sales assistant do at his workplace?
Despite the proposed goods, such an employee must be able to beautifully and competently negotiate with customers, be morally and verbally prepared for objections and claims. Maintaining calmness in any situation is a kind of duty of the seller. He must always remainpolite, friendly and considerate even when you don't feel like it.
Sales Consultant: Responsibilities
It is the responsibility of the sales assistant of the store to create good conditions for buyers, to keep the store in order. It is this person who selects and arranges the goods in the store, controls the trading process, serves customers, advises them, calculates the cost of the purchase, and packs it. Informs the management of any problems, including problems with the product and consumers, also the sales assistant.
Shop assistant job responsibilities also include:
- prevention of damage to goods by buyers and unauthorized persons, prevention of its theft;
- preparation of goods upon receipt and sale (checking availability, name, quantity, marking, appearance, serviceability);
- placement of goods by groups or types, as well as other criteria;
- informing the store management about shortages or inconsistencies;
- check for availability of price tags;
- tracking consumer demand for a particular product;
- drawing up applications for the product that the buyer wants to see in the assortment of the store.
In addition to the above-mentioned main duties of a sales consultant, such a person should be able to interest the buyer, offer him an alternative option in case the desired product is not available.
A sales assistant, whose duties, although few, require responsibility and focus, must always be in good shape. This article lists only the main responsibilities of the seller. It is clear that depending on the product sold, the features of the work will differ. For example, a sales assistant in a hardware store should always be aware of new products, understand absolutely everything that tells customers, study the functionality and principles of operation of each device, and the same employee in a furniture store must be well versed in the production technologies of goods, its technical specifications and other questions regarding furniture.
If a person wants to take the described position of a sales assistant (duties and rights are prescribed by the employer in the job description), he must indicate his experience in this field in his resume, and show sociability, goodwill and quick wit at the interview.
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