2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16
For those who plan to engage in a business related to the sale of clothing, shoes or any other consumer goods (except food, medicines), recruitment and training of personnel become a necessity. What should be the job descriptions of a sales assistant that will help organize the work correctly?
Main principles: logic and consistency
Note that the job description of a clothing sales assistant and an employee, for example, a chain grocery store, can vary significantly! Therefore, you should not print out the first information that comes across the Web and hand it to a new employee without looking! Remember this! Although the documents available on the Internet can be taken as a basis.
The following qualification items should be included in the sales assistant job description:
- required level of education;
- work experience or internship.
Also, provisions should be made in this document about what shouldbecome the basis of the salesperson's work activity. As a rule, this information is entered in the job descriptions of the sales assistant in the form of such a list of items:
- knowledge of regulations and internal documents of the company regulating the work;
- following the rules of work and rest schedule (start/end time, lunch, smoking, etc.);
- possession of information obtained at trainings, from methodological materials, etc.
- timely familiarization with the instructions and orders in force within the company;
- confident knowledge of the principles of ethics in communication with clients and management;
- understanding the conditions under which the goods should be stored and the acceptable handling of them;
- knowledge of the provisions set out in the job description.
Next, you need to specify how the seller should be dressed. If you want the employee to be on the trading floor in uniform only, indicate this (as well as liability for non-compliance). You can write everything in the document: shoes, hairstyle, makeup, manicure. It is clear that a consultant with African pigtails and gothic makeup is not particularly appropriate in a perfumery store. It would be more correct to initially prescribe and agree on this than to make enemies in the face of employees who have not become permanent!
Required item - duties
All sales assistant job descriptions must include information about immediate responsibilities. That is, you must specify the following:
- the seller must accept the goods, conduct an inventory, change price tags in a timely manner if the price of products in the price list has changed;
- monitor the state of the showcase and workplace;
- generate orders for the delivery of goods from a warehouse or from suppliers;
- provide timely reporting on their work, make suggestions for improving the quality of services provided.
It is impossible to call a complete job description of a sales assistant, which does not specify the requirement to keep confidential data that may constitute a commercial secret. If this item is missing, there will be no one to make a claim.
What about rights?
The seller has every right to do the following:
- the requirement to create the conditions necessary for the full performance of duties;
- discussion of working conditions and wage levels;
- reports to higher management about what is revealed in the process of work.
A particularly important point: the job description of a sales assistant-cashier, who must be able to work with a cash register, PC, terminals. Some other specific skills may be required. Write it clearly!
Instead of a conclusion
Before issuing instructions to the seller, you should read them carefully and impartially. Are there any points that contradict each other and the law? Is the information written too abstrusely (with an abundance of terms andprofessional jargon)? Your best bet is to print out the finished manual and read it yourself, and then ask a few people who can make valuable corrections to do the same!
Good job!
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