How to return money from "Aliexpress" quickly and without problems? Aliexpress: refund to card or wallet

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

People can differ in their attitudes towards shopping. Someone goes to the store with a clear goal and a set aside amount of money, while someone likes to make spontaneous purchases and has a special pocket with a large bill in reserve. But both of them cannot occasionally deny themselves the pleasure of wandering through the expanses of stores on the Internet. Why do shoppers voluntarily give up the exciting trip to the boutiques in favor of the equally exciting browsing of the Aliexpress website?

There can be many reasons: saving time, more affordable prices, convenience of choice (you can sit on the couch or even in the bathroom while the gadget demonstrates possible purchases) and available feedback from the seller. It would seem that here they are - the stores of the future! But there is one nuance that happy owners of new things do not think about - how do you get money back from Aliexpress if the thing does not fit?

Occurrence of problems on the order

Of course no oneprovides for the possibility of disagreement in the moment of euphoria from ordering a new thing, but what to do when an unexpected problem arises? If there are problems with the order, the first thing to do is to contact the seller. This is the same person as you, who is probably interested in further cooperation and the growth of his rating, which allows him to attract more and more new customers. To communicate with him, you should use the messages to the order, since this correspondence can be considered by the administration if the case cannot be settled peacefully and the presence of an arbitrator is required. When the supplier enters into dialogue and you work together to analyze the problem, the situation can still be leveled. But what to do when the supplier does not answer, or conversations with him do not lead to a solution to the problem? And such cases are provided for on Aliexpress. The administration recommends opening a dispute in your order.

What is a dispute?

Actually speaking, this term is interpreted in its truest sense, so there is no need to give a full interpretation. One has only to say that the dispute implies the early completion of the order with the provision for a full or partial return of funds to the buyer. In the process of resolving the dispute amicably, it is proposed to carry out cash settlements between the buyer and the supplier by mutual agreement of the parties. If the offer is accepted, then the order is considered completed, and there is no possibility of re-disputing. Except when the order arrived with a defect or arrivednot the product that was ordered - opening a dispute can be used to urgently protect your money in the absence of contact with the seller and the end of the order time. The button to open a dispute is not unlimited. It becomes available as early as six days after the publication of the order number and becomes inactive when the automatic order confirmation ends. After that, a refund from "Aliexpress" becomes impossible.

How long can a dispute last?

On the Aliexpress website, when placing an order, a timer is started, counting down the remaining time until the order is completed. Before the end of the countdown timer, you can open a dispute. The maximum dispute time may take 15 days, and the buyer can independently transfer the dispute into a claim three days after it begins, if it becomes obvious that the dispute cannot be resolved without the involvement of the administration. The automatic transition of the dispute into a claim occurs after 15 days. Further, the claim is considered by mediators.

Where to start the process?

There is a button in the order information, which should be pressed only after familiarizing yourself with the received goods and checking it. If you activate it before unpacking the goods, then you shouldn’t even think about how to return the money from Aliexpress, since the order will be considered completed, and the money will go to the supplier’s account in full. The beginning of the dispute is marked by the answer to the question about the receipt of the goods. The buyer can request a partial or full refund. If aIf a full refund is selected, then the buyer agrees to return the product to the supplier without postage reimbursement.

How to return money from "Aliexpress", and what could be the reasons for this?

You can start filling out the dispute form provided that:

• The goods were not allowed through customs.
• Item was not received and returned to sender.
• The item was shipped to the wrong address.
• Missing order number information.

You can also take care of the question of how to return money from "Aliexpress" in the event that the goods were delivered, but there were problems with its quality or exterior:

• Product does not match text description and photo.
• Item is too low quality to be used.
• Product turned out to be fake.
• Item is damaged.
• The product arrived in a smaller quantity than indicated in the order.

In order to have every reason to start a dispute, it is better to discuss all the important points with the supplier, as the Aliexpress administration takes this into account. In addition to order discussions, you can use the regular "Aliexpress" "TRADE MANAGER" chat, but when converting a dispute into a claim, the message history will have to be downloaded separately.

The claim is addressed to the arbitration court "Aliexpress" with the control of the mediator. The final decision of the mediator is not subject to appeal. Terms for consideration of a claim by the rules are notlimited and may be delayed.

Ability to check claim status

An interested buyer will probably want to track the progress of their question. For this, the Claims Manager is adapted, indispensable for those who are thinking about how to return money from Aliexpress. What are the statuses for claims? Initial acquaintance and decision-making, for which the administration is responsible, are not regulated in time and are not subject to requests. This status is Processing. The waiting time for the supplier's response - "awaiting the other party`s response" - is limited in time to seven days. If during this period the supplier does not respond and does not provide documentation on request, then the money will be returned to the buyer.

Waiting for the buyer's response or "awaiting my response" cannot be ignored as the claim will be closed. Waiting for the response of all parties to the conflict or "awaiting the other party`s response" occurs with an email notification, but it is still recommended to monitor the status of the claim so as not to miss the response time.

Where is the money returned from "Aliexpress"?

When making a purchase, payment occurs immediately. To do this, use electronic wallets, cards or mobile phone balance. When resolving a dispute in the interests of the buyer, a refund is made from Aliexpress to a card or electronic wallet. You can use a Qiwi wallet as a means of payment. Then there is a refund to "Aliexpress" to "Qiwi". There may be delays in the return of money depending on the distance of sending and on the currency exchange. You can track the refund on Aliexpress by calling the support service and find out the status of the request.

Efficiency of refund

In this matter, everything depends on the speed of settling the issue with the supplier. As soon as the return is agreed upon, its very fact becomes accomplished. But before the money appears on the card or wallet of the buyer, it can take up to two weeks. In this case, the buyer does not have to perform any more actions, and he has no influence on the implementation of the return. But according to the rules of "Aliexpress", the seller has the right not to confirm the cancellation of the paid goods and continue sending the parcel.

So is it worth choosing "Aliexpress"?

All of the above points only testify to the popularity of the Chinese store "Aliexpress", which offers an abundance of various goods, from computer and electronic equipment, auto parts and sports equipment, and ending with clothing, accessories and jewelry.

In any case, "Aliexpress" offers the most favorable prices for the desired goods and the opportunity to defend their rights in situations where the received goods do not suit the quality or appearance. Always remember that on the other side of the computer there are living people who are interested in mutually beneficial cooperation and satisfaction.buyer's needs. The site administration is also responsible for protecting the rights of all participants in the trading process, which intervenes in disputes and gives advice on how to return money from Aliexpress. A personal account has been created especially for the buyer, where information is available on all existing, completed or potential transactions.

In general, finding information on how to return money from Aliexpress is quite simple, but I would like to wish all potential and real buyers not to encounter situations where this is necessary.