Online store "Randevu": customer reviews, features of work

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

They say the gorgeous Marilyn Monroe, when asked what she wears at night, answered: “Just a little Chanel No5.” Fragrances have long become an integral part of the image, no matter the feminine or masculine. Perfumes can complement clothing, challenge society, or create a cozy atmosphere for the wearer. No wonder perfume stores have such a large customer base.

Where to buy perfume

Internet space provides unlimited opportunities to purchase anything. The difficulty of buying perfumes on the Web is only in the fact that it is impossible to test and test the product in advance. But users have found a way out of the situation. You can test a perfume in a regular store, and then find it by name and brand in any perfume store and place an order. At the same time, most buyers agree that you can save money in an online store.

Adhering to simple rules, you can reduceprobability of buying fakes:

• First, you should pay attention to the certificates of conformity, which are usually presented on sellers' websites.
• Secondly, after the purchase, be sure to check the packaging, the batch code and, of course, the fragrance itself, as well as pay attention to the pricing policy. Luxury perfumes cannot cost 300 rubles.
• Thirdly, it is better to buy in trusted stores that have already won the trust of customers, which can always be judged by the number of positive reviews.

The Rendezvous store often appears in the first lines of various ratings of perfume stores.

Randevu online store

It positions itself as the store with the largest range of perfumes. It's hard to argue with this, since reviews of the Randevu online store most often mention the opportunity to find perfumes or eau de toilette that have long been discontinued.

The store also declares its cooperation with the official representatives of perfume and cosmetic brands, therefore guarantees the quality and authenticity of the goods. On his website, you can easily find certificates of authenticity for most of the brands presented.

But the main advantage of the Rendezvous online perfumery store, according to customer reviews, is a moderate pricing policy that it can pursue thanks to an extensive assortment, its own delivery service, and a general focus on long-term cooperation with trusted partners. On the store's website you can find not only a description andprices of goods, but also useful articles, videos and news from the world of perfumery and cosmetics.

Assortment

Rendezvous claims to have over 180,000 items on sale here, with more to come. In addition to luxury and "niche" men's and women's fragrances, you can buy children's perfumes and cosmetics, samples of vintage and oriental perfumes, everything for personal care, makeup, jewelry, tobacco accessories and gifts.

Those who leave reviews on the Internet about the Randevu store often note a large selection of different volumes and options of goods for purchase. One fragrance can be presented in the form of a full-length bottle of perfume, perfume or toilet water from 30 to 100 ml, a tester (without a branded box), shower gel, soap, body lotion, deodorant, hair mist, body spray. To help customers make their choice, the store features over a thousand miniatures and almost two thousand samples, both factory-made and cast.

Product description

Not only perfume reviews in the Randevu online store help to make a choice, but also a detailed description of each product. The summary contains the brand name, the country of origin, the name of the perfumer, the year of creation and for whom the perfume is intended.

For a more complete presentation, there is an indication of the group, as well as the top, middle and base notes of each fragrance. The detailed description contains the same information but in moreliterary form.

Below, as a rule, there are customer reviews with information about durability, which can vary from 30 minutes to 12 hours, sillage reviews, as well as recommendations for the time of year or day to wear and the most appropriate age for this perfume.

Reviews about cosmetics in the Randevu online store can also be found on the page of each product. Of course, all of them are the personal opinions of buyers, so everyone decides for himself whether to be guided by them or not.

Ease of navigation

Buying perfumes in the Randevu online store, according to customer reviews, is very simple, as the store's website has a very convenient navigation system. In addition to the main tabs with the type of product, perfume or toilet water can be selected by brand, volume, perfumer, year of creation, country, and even notes and groups.

So, if you want to buy something fresh and unbanal, you can specify the appropriate notes in the filters and see all the options. The basket with already selected products is located at the top of the page, in the same place where there is a convenient personal account with information not only about all orders made, but also about favorite products and viewed items.

Contact numbers, as well as ways of communication through various social networks are always in sight on every page. Information about discounts and promotions, free shipping and returns can always be found at the very top of the page. For convenience, there is a video instruction on how to place an order, how to pay, and other recommendations.

Specialoffers and promotions

The practice of announcing frequent promotions and sales makes it possible for many online stores to attract new customers. According to customer reviews, the online store "Rendezvous" constantly makes a discount of five to twenty percent on various products and entire groups.

Experienced customers are advised to carefully look at the proposed discounts, as it happens that a product with it costs exactly the same as without it. Also, many people recommend adding an item to your shopping cart before a sale occurs so that you can compare prices and save on your purchase if the sale does not live up to expectations.

"Rendezvous" also offers a cumulative discount for regular customers. However, its maximum value is only 12%, which, as a rule, does not cover sales or seasonal discounts. Recently, the "product of the day" promotion has appeared. By clicking on the appropriate advertising banner on the site, the buyer can see those categories for which the 20% discount applies on that particular day. And a nice bonus is small gifts in the form of samples that the store sends with each order.

Delivery

Like most reputable stores, Randevu offers a variety of shipping methods, but only customers who pay a certain invoice can count on free shipping. Delivery by courier without payment in Moscow and St. Petersburg is available only for orders over 3500 rubles.

In the regions it is possible to get free delivery to Pickpoint parcel terminals when paying the bill from4500 rubles. In addition to these options, in Moscow you can order VIP courier delivery (within 3 hours after paying for the order), or pick up the order yourself from the pickup point.

In the Moscow region, in addition to couriers and parcel lockers, Russian Post and EMS are involved in delivery. In Russia, the transport company SDEK is added to all these delivery methods. Randevu is also one of the few online perfumery and cosmetics stores that delivers its goods to the CIS countries, but only by EMS service.

Unfortunately, most of the negative reviews online store Rendezvous. ru receives from customers who are dissatisfied with the delivery service of the store itself. Couriers can be late due to traffic jams, which does not happen with mail or parcel machines.

Payment Methods

Payment methods depend on the type of delivery. When placing an order, the customer is prompted to enter a promotional code, if any, and then select a city and delivery method. Depending on this, the site offers various payment methods. The best way is to pay online with VISA or Mastercard. You can also pay remotely using Web-money or bank details. You can give the money to the courier or at the pickup point in cash, and pay cash on delivery at the post office.

According to reviews, the Randevu online store returns goods of inadequate quality. To do this, you need to fulfill all the conditions of the store (it is advisable to read them in advance, before receiving the parcel), then the refund is sent to the bank account specified in the questionnaire.

Customer Service

The store states that customer service is a priority. After the order, the manager calls back at the specified phone number and clarifies the order. Also, every complaint left on the site is immediately responded to. The Randevu online store also tracks reviews on perfumes, and managers often leave comments. But it cannot be said that such work somehow favorably distinguishes the store from its competitors, since this is a common practice in the Internet space. Buyers note that contact phones are not available, especially on holidays, which can be an unpleasant surprise.

Customers about the store

Reviews about the Randevu online store are easy to find not only on the website of the store itself, but also on specialized forums and review sites. As with any business, there are happy and dissatisfied customers. Buyers speak positively about a large assortment and reasonable prices, about a good selection of probes and miniatures for those who are not ready to spend big money on a full-fledged bottle. Convenient fast delivery. Many who have received their packages note that the fragile item was packed very carefully.

Negative feedback is left by those who are unfortunate enough to receive low-quality goods or at the wrong time. A lot of complaints about the delivery service and customer service. It is difficult to track the goods traveling in Russia. Also, wishes often indicate that you can add "Yandex. Money" to pay for the goods.

In any case, the choice is always up to the buyer.