Consultant at Sberbank: employee reviews, education and job requirements

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

The beginning of a career is a topical issue for many young professionals. According to the feedback of employees, both yesterday's university graduates and representatives of the older generation who have experience in the relevant or any other field can apply for the vacancy of a consultant in Sberbank. According to official data, Sberbank employs 260,000 specialists. This is a huge number of people who perform different tasks. Sberbank consultant is one of the most popular vacancies. Let's talk about it in more detail in the article.

Description

If you have ever visited a Sberbank office, most likely you already understand who consultants are. Usually, these employees are the first to meet potential customers.

Despite the fact that in almost every officeSberbank has installed self-service devices that allow you to do without outside help, not everyone knows how to use such equipment.

It is on the shoulders of Sberbank consultants that the duties associated with helping clients to make financial transactions without errors fall. To do this, the employee must know perfectly how to use payment devices. It is important to be polite and be kind.

Relevance

Sberbank is a company known, perhaps, to all Russian citizens. Many use its services, but not all customers are able to conduct the necessary financial transactions using self-service devices. This explains the demand for such specialists as consultants in Sberbank, the feedback from employees confirms this.

According to the statistics from the labor market, there are periods when the company has more than 1,000 vacancies in different cities for the above position.

Features

Working as a consultant at Sberbank, according to employees, is a difficult and stressful activity that requires both physical and moral effort.

The peculiarity of the work of the personnel occupying the above vacancy is the need to spend the entire work shift on their feet and communicate with customers, while maintaining a friendly attitude and remaining polite even with conflicting visitors.

That's why, according to employees, working as a consultant at Sberbank is not easy. One of the reasonsThat is a large flow of customers. A financial institution is visited for different purposes - someone needs to pay receipts and fines, someone needs to receive cash and perform other financial transactions using self-service devices. All this leads to the appearance of a queue. Some especially impatient clients get nervous and make their own claims to the one who happened to be closer, that is, the consultant.

That's why this job requires the specialist to be stress-resistant and not take all claims personally. Only in this case, you can work for a long time on this vacancy.

Employee reviews

The opinion of the staff is not unanimous, someone finds advantages in their work, and someone focuses solely on the shortcomings. A similar situation is observed in such a large corporation as Sberbank. Feedback from staff consultants can be found both positive and negative.

First, let's discuss the benefits of the above vacancy.

Among the advantages of working as a consultant in Sberbank, employees noted stability. Working in this company, the staff can count on the timely payment of salaries. In addition, formal employment provides some advantages. For example, the ability to make contributions to the funded part of the pension and receive sick pay. With a gray salary, there are no such conditions.

Working in this financial institution for the indicated vacancy is attractive forpotential applicants by the fact that you can get a job without even having the relevant experience. However, at first glance, simple work turns into rather difficult working conditions.

For this reason, there are negative reviews about working as a consultant at Sberbank. Employees complain that they have to spend the whole working day on their feet. It's hard physically, so doing the duties is exhausting by the end of the shift. The flow of clients is quite large, especially in such large cities as St. Petersburg. The consultant of Sberbank, the feedback from employees confirms this, must have time to serve everyone. It is not easy to cope with the load, so vacancies are usually filled by young people. Later they move up the career ladder or leave in search of a more relaxed job.

In addition, there is another reason for negative feedback about working as a consultant at Sberbank. It is quite simple and banal. As with any other job that involves working with people, a consultant at Sberbank, the reviews confirm this, it requires remarkable stress resistance. Clients are very different, for example, some do not know how to communicate politely, starting to be rude and swear in any conflict situation.

The low salary completes the list of negative reviews about working as a consultant at Sberbank in Moscow and other cities. As a rule, it does not correspond to the level of expectations of those who get a job in the banking sector. After all, there is an opinion that financial institutions have high salaries. However, you need to understand that the vacancy of a consultant at Sberbank, according to employees, is the loweststep. That is why the employer offers appropriate pay. This job should be treated as the first rung on your career ladder and an opportunity to gain experience in the relevant field. Further career growth will allow you to take a more attractive position and, accordingly, count on an increase in your own wages.

According to employees, a consultant at Sberbank is a great option to start a career. This is an opportunity for those who wish to work in the banking sector, but do not have enough experience for this.

Interview

This is the very first stage for those who plan to take a consultant position at Sberbank. For future employees, this is a decisive procedure, which determines whether they can start their career path in a large financial institution or have to hiccup further, flipping through the latest job postings.

So, even before the interview for a Sberbank consultant, the reviews confirm this, a telephone conversation is held with a potential candidate. It is important to be active and find out where and at what time to come. Don't be too intrusive, but try to find out as many details as you can about the work ahead. It may not suit you.

Due to the large number of applicants, potential candidates often face a rather tough selection, including security checks.

First, the HR officer responsible for recruiting gets acquainted with the resume. This is followed by the telephone interview mentioned above. This approachallows you not to waste the time of either the applicant or the employer if it turns out that they are not suitable for each other for any reason.

If you managed to pass the pre-selection, get ready for a further face-to-face interview. It can be carried out by the personnel manager or the head of the department in which you plan to work in the future.

Reviews of Sberbank consultants claim that at the first stage, this organization conducts a group interview. Be prepared for this turn of events. Usually candidates are tested and asked various questions.

Those candidates who have passed this part of the selection are also waiting for the final stage - an interview with the head of a branch or bank. It is this specialist who decides whether the candidate is suitable for the requested vacancy.

It is curious that by the time of the interview, a positive decision to hire a consultant at Sberbank had already been made. Such a meeting is more of a formality that allows the manager to make sure that the potential candidate really meets the previously stated characteristics.

After passing the interview, a novice consultant should be ready for a long and rather difficult training, during which he will be able to master useful skills, learn how to communicate with clients, etc. It is worth saying that this work is not so easy. That is why you need to weigh everything before applying for the position of a Sberbank consultant. Employee reviews inMoscow and other cities confirm this.

Employment Requirements

So, what criteria should a potential employee meet?

• Ability to use a PC, as well as a package of office programs. Bank employees often have to use a computer in their work. That is why it is so important to know how to use it correctly. This affects the quality and speed of service. And, ultimately, the reputation of the bank.
• Communication. A significant part of the consultant's work is communication with the client. That is why it is so important not only to understand banking products and offers, but also to be able to establish contact with each visitor, even if he is not in the best location.
• Stress resistance. Like any vacancy that involves a large number of contacts, working as a consultant at Sberbank, the feedback from employees confirms this, often becomes an additional source of nervous tension. That is why a potential employee must be resistant to stress, must be able not to take everything personally and maintain a working attitude even in conflict situations.
• High efficiency. Those who worked as a consultant at Sberbank leave very different reviews. For example, some employees complain about long shifts, during which there are practically no breaks and they constantly have to be on their feet. Especially with a large flow of customers. It's exhausting physically as well as emotionally. A potential employee should be energetic and not afraid of large amounts of work.
• Benevolent attitude. Clients feel great how they are treated. If people annoy you and you don't have the patience to answer the same question dozens of times a day, it's best to look for an alternative job. Such applicants will not be suitable for working at Sberbank as a consultant. Feedback from employees in Moscow confirms that no one wants to deal with an irritated and perpetually dissatisfied employee. On the contrary, potential customers are more likely to trust those who are friendly towards them.

If a potential applicant has the qualities listed above, his chances of successfully passing an interview are greatly increased.

Education

What are the requirements for candidates applying for the position of consultant?

Education should be at least secondary vocational. However, higher priority is given to those who have a diploma confirming the presence of higher education. Candidates with incomplete higher education can also get a job.

If you pay attention to the profile of training, then for work in a bank they mainly consider candidates with a specialization in economics and finance.

In addition to formal education, practical skills related to selling or advising clients can come in handy.

Responsibilities

• The main task of an employee who holds the position of a consultant in Sberbank, reviews of employees in Moscow confirm this, is the sale of banking services. For example, a certain plan may be set for the number of open deposits. A taskconsultant - to actively involve clients in this service. The plans set by the management must be fulfilled, and even better - fulfilled beyond the norm.
• Consulting customers on the operation of self-service devices. At the moment, such devices have wide functionality, allowing customers to perform a huge range of financial services, from paying fines to opening deposits. However, not all potential visitors are able to use such functions. That is why the task of the consultant is to patiently explain everything and, if necessary, help the client in completing the financial transaction.
• Meeting clients, greeting and clarifying the purpose of the visit. In the future, the consultant should refer the client to the right specialist, allowing him not to waste time finding out the right information.

Salary

A low salary is provided for beginner specialists who first get a job at Sberbank as a consultant. This is an average of 18-19 thousand rubles.

However, in addition to the salary, consultants at Sberbank are paid a bonus if the employee has fulfilled the plan. To receive a bonus of 100% of the salary, you need to fulfill the plan by 200%, that is, the actually set plan must even be overfulfilled. Such an outcome of events is possible only with the competent work of the manager and the good location of the office.

The most attractive conditions await those consultants who are employed in the capital region. On average, at the specified position Sberbankpays employees from 21 to 55 thousand rubles. However, the average figures are in the range between 31 and 36 thousand rubles.

It is worth noting that such offers in the capital are not considered attractive.

How is the situation with the salaries of Sberbank consultants in the regions?

Management also does not encourage junior employees with high salaries. On average, you can earn from 21 to 24 thousand rubles.

Conditions

In exchange for rather high requirements for candidates, Sberbank is ready to provide attractive working conditions:

• Official employment in accordance with the Labor Code of the Russian Federation. This means that the consultant will receive a completely white salary, with which the employer will transfer funds to the Pension Fund, the Social Insurance Fund and pay income tax for the employee.
• Stable payments. As a rule, the income of consultants at Sberbank consists of a salary and a bonus part, which are paid on different days. This is very convenient, as it allows you to plan your own budget, being sure that your salary will arrive on a certain date.
• Comfortable place to work. Thousands of Sberbank offices are open in the Russian Federation, so potential employees have the opportunity to choose the most conveniently located office. For example, it may be close to where you live or easily accessible.
• Great deals. For its employees, Sberbank usually offers lowerinterest rates on loans. This is especially beneficial for those who plan to make large purchases with borrowed funds. Favorable conditions will reduce the amount of overpayment and pay off debt faster. In addition, the process of obtaining a loan for bank employees is somewhat easier than for ordinary customers.
• Active corporate life. Holidays, sports events, etc. are arranged for employees. Joint recreation allows you to unite the team and increase its productivity.

Career prospects

Sberbank is loyal to young employees, allowing them to join the ranks of experienced employees. However, you have to start from the bottom - from the position of a consultant. Such work becomes a kind of strength test. Not everyone can withstand such a pace, many quit themselves. However, those who stay have an impressive chance of building their own career at Sberbank.

Of course, it is far from easy to survive the first stage. After all, the work of a consultant is exhausting physically and emotionally. You have to spend the whole day on your feet, while maintaining a friendly attitude and not breaking down on customers, even if you hear the same question about a hundred times a day. However, the thought of a career advancement becomes an incentive for some professionals, and they do not leave their own work, but continue to pave their own career path.

So, the consultant at Sberbank has several options for furtherdevelopment of events. In the future, you can even become an office manager or a regional manager.

After working as a consultant for some time, a Sberbank employee can take the position of a specialist who serves individuals. You will have to work in the operational department, performing duties related to receiving and issuing cash, conducting various transactions, servicing cards, etc.

The next step is a leading specialist or a senior cashier. Essentially, the responsibilities remain the same. However, some new features are being added. In particular, financial transactions with foreign currency, payment of compensation and execution of powers of attorney.

The pinnacle of a career within the same office is the position of deputy and manager. However, you need to understand that they involve great responsibility.

Now you know a lot about the work of consultants at Sberbank. These people endure considerable physical as well as moral stress in exchange for a low salary. However, the prospect of career growth, as well as official employment, remains attractive.