NPF "European Pension Fund" (JSC): services, benefits. European Pension Fund (NPF): customer and employee reviews

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

NPF Evropeisky is one of the leaders in the financial market in the Russian Federation, with 1.8 million customers already. Carrying out activities for the conclusion of OPS and NGO agreements on insurance of Russian residents for 22 years, the European Pension Fund (NPF, JSC) does not hide reviews about the work of agents and the payment of pension contributions - both satisfied customers and deceived depositors are found on the Web.

From the cash register to the NPF

Initially, the fund referred to itself as the "Pension Fund" and provided only pension services. Since 2012, Evropeisky NPF's product line has allowed offering clients insurance and security services for every taste: from the conclusion of standard OPS agreements to individual and corporate pension programs, including pension consulting, the implementation of maternity capital, and pension co-financing. The head office of the company is located in Moscow, but the company's geography also captures other regional centers. Reviews of the NPF "European Pension Fund" on the Internet are often found - from a highly specialized institution that accepts applications from employees of metallurgical enterprises, it has turned into a broad-based insurancea firm serving both individual contracts and corporate applications.

Fund Partners

The key companies cooperating with the European NPF fund (reviews of their activities are known all over the world) are:

• Banks "Opening" and "Bin Bank" ("Opening" provides a current account for OPS-contracts, "Bin Bank" - for pensions (NPO)), "City Bank", "European Bank for Reconstruction and Development”, “Renaissance Capital Bank”, “Credit Europe Bank”.
• Western partners: Morgan Stanley (an American commercial bank, part of a large holding), Deutsche Bank - a German bank, a major international agent.
• Russian leaders in the metalworking industry - Chelyabinsk and 2 Ural pipe-rolling plants.

Owners of NPF Evropeysky

Most of the company's shares, namely 30%, in 2012 became the property of the European Bank for Reconstruction and Development (EBRD). However, the bank's activity was not limited to the purchase of only 1/3 of the assets of the NPF, and after the conclusion of the deal, together with the Chelyabinsk Pipe Rolling Plant, the financial structure bought another 25%.

Thus, firms began to own most of the fund's assets (55%), which, on the one hand, developed constancy in the internal environment (when the owners of the company change one after another, they bring with them a new staff of employees and followers, each of which wants to direct activities in “its own direction”), and on the other, destroyedcompetitiveness of other firms to have such an attractive financial institution.

However, this did not affect the reviews of those who transferred to NPF Evropeisky - in general, clients assess the activities of a legal entity as steadily developing, but disapprovingly speak about the ways of concluding contracts of insurance agents who are not afraid to come home to potential investors and convincingly ask to choose their company as the final destination for the transfer of funded pension resources.

Rating of non-state pension fund "European" from "Expert RA"

If a company that is actively involved in the sale of financial and insurance products to the population of Russia is not afraid to participate in the rankings of independent expert agencies, this already has a positive effect on the atmosphere in the team and on reviews of NPFs.

European Pension Fund is one of the brightest examples of firms that take part in the rankings. The company was rated by three major agencies: Expert RA, Independent Rating Agency and RusRating.

"Expert RA" for banks and non-state pension funds is as important as the press: the opinion of these "judges" of economic and insurance activities is not listened to only by those organizations that do not want to have a stable client flow, and they do not it is important how potential policyholders will choose their future. 2015 allowed the company to receive the highest rating of stability and durability onthe market of financial and insurance services - A ++. Firms that receive such a high score immediately become attractive to the public - as now customers are increasingly paying attention to the opinions of previous insured persons, which they leave on the Internet pages.

Having received a high score, European NPF was able to turn reviews of its activities in the right financial direction - there were no complaints on the Web from insured persons that clients doubted the stability of the company or were not sure that their savings from employer contributions are in safe hands.

The "Independent RA" rating is an important statistic for any NPF

And although the stability of the fund is not in doubt even among such influential analysts as the Expert RA teams, the Independent Rating Agency rated the company a little more modestly and assigned the fund only 15th place in importance among all NPFs of the Russian Federation in 2015, which, however, did not have a great impact on the creation of the overall picture of the organization (“European NPF” reviews related to the financial position in the market deserved only good ones, and they are proven by numbers, for example, 3.42% of the total share of ownership in market and 11th in terms of pension savings of insured persons).

RusRating - expert on Russian and international financial companies

The activities of NPFs were also evaluated by another influential analytical agency - RusRating. The company awarded the firm in the domestic "arena" a stable indicator of profitability and strength - AA. But the international activity of a legal entity leavesmuch to be desired - in 2015 it was rated very modestly - BBB, which means a developing young organization that cannot guarantee 100% success in the global field of pension insurance products.

But on the Internet about the NPF "European Pension Fund" you can not find customer reviews from other countries - this is due to the minimum market share (less than 0.01%) and the number of insured persons, which in total do not exceed 2 thousand man.

Yes, and the company's policy is mainly aimed at attracting domestic customers - the differentiation of the flow will be small, but it is much easier for insurance agents to convey to their citizens the main advantages of switching to this NPF and conclude an agreement without waiting for the permission of lawyers or the elimination of bureaucratic nuances.

That is why the main share of pensioners and future beneficiaries who left feedback on NPF "European" are Russians (99.98%).

Indicators of the financial activity of the legal entity NPF "European PF" JSC

It is not difficult to find customer reviews on the Web about the activities of NPF Evropeisky - the company is one of the market leaders and actively concludes OPS and NGO agreements not only with a limited number of insured persons (for example, as target non-state funds do, obliging of their employees working in this company on a voluntary-compulsory basis to transfer their savings to a related or collaborating fund), and with a wide client sector, everyone can transfer their pension contributionscitizens of Russia.

The number of contracts, which are actively growing due to the well-coordinated work of insurance agents, affects the business performance of NPFs.

In 2015, pensions accrued by a non-state company were received by more than 2,368 clients who signed a mandatory pension insurance contract, and 1,921 people by non-state security. The total amount of funds that were used to ensure their obligations to the insured persons, according to the results of the last period, amounted to 49,319.04 thousand rubles for OPS, and 15,586.29 thousand rubles for NGOs. This is an excellent indicator and affects both the attitude of potential insured customers, and the fact that depositors who have already concluded an agreement regarding the fulfillment of obligations by Evropeisky (NPF) leave only positive reviews.

The financial success of the European PF legal entity under the contracts of insured persons who transferred the funded part of the pension in the company was consistently high: in 2015, the interest rate reached 13.63%. As for non-government security, the results of profitability in the European fund amounted to 15.64%.

According to statistics from ranking companies analyzing the financial part of the fund's development, in 2010-2015. the amount of pension contributions of the insured persons of the financial institution increased by 101.4%.

Reviews from those who know what they are talking about. What do fund employees think of their company?

Despite the fact that the opinion about the activities of anya company that provides services to the population can objectively be formed only by the client himself when contacting a legal entity, when choosing an NPF, citizens are increasingly turning their attention to the reviews of the company's employees themselves. This is due to the fact that with a responsible attitude to the internal organization of work, the company provides itself with a friendly environment in the team, and also influences the fact that insurance agents want to contribute to the development of the company, and are more actively involved in the technology of drawing up contracts for OPS and NPO.

Working at Evropeisky NPF, reviews of which are posted on the Internet, is not much different from the activities of agents in other non-state companies - both there and here the insurer's duties include active promotion of pension products, as well as client consultations, who have already transferred their pension savings to the organization. Often they are forced to make door-to-door rounds, since the incoming client flow will not always be able to ensure 100% fulfillment of business indicators.

Reviews of employees who moved to another company about NPF Evropeisky are unflattering - some complain about delays in wages, others about the aggravating situation on the part of the authorities, who do not want to listen to the excuses of insurers who failed to attract new customers. But this does not mean that the internal atmosphere in the team is "lame" - most workers are satisfied with their current place of work. Meeting business targets is hard everywhere, be it banks or other financial institutions, butAt the same time, not every company can afford to work in an office under comfortable conditions.

NPF "European Pension Fund" reviews of employees who complain about non-fulfillment of the plan, takes into account only if their judgments are justified. At the same time, none of them claims 100% that this is the worst place to work - the company has created conditions for active sales, conducts trainings and education for newcomers, makes concessions and is ready to support those who know how to promote insurance products. But, unlike banks and microfinance, it can be more difficult to achieve a raise in all NPFs due to the not so bright structuring of personnel - most of the staff is occupied by salespeople, less than 5% of the entire staff is in leadership positions.

Those who see their future in an insurance agency or NPF should be prepared for the fact that it is unlikely that they will be able to move beyond the position of an agent without the skills of a salesperson.

Customer feedback on the activities of the fund "European"

A company such as the European Pension Fund (NPF, JSC) does not hide reviews on the Web about its activities - the privacy policy in banking and pension business has never been effective. On the contrary, potential policyholders are extremely interested in getting the maximum awareness of the legal entity that they see as the final destination for transferring their savings.

But not always complete openness is an indicator of honest work. On the contrary, the activities of the fund, as well as many other non-state insurance institutions, alas, do notfinds support from more than 20% of clients. They leave unflattering remarks, in particular, about the fact that the European Fund (NPF) simply ignores the reviews of customers who want to get a card to access their personal account. This issue is a key complaint among other online testimonials from insured individuals.

The second most popular item that categorically does not suit customers is the personal visit of agents. This method of selling insurance products is most popular among non-state funds, which, unlike banks, do not line up with hundreds of customers interested in transferring savings from the employer. Rather, on the contrary, agents themselves are forced to look for clients using their databases and programs, but, unlike calling, which is easy for clients to refuse, a personal visit is the most effective way to sell NBOs and NGOs.

NPF "European Pension Fund" takes into account customer reviews on the occasion of refusal of the insurance product, but then more stringent requirements are imposed on insurance agents.

Among the positive aspects are quick access using the Client's Personal Card, focus on European service standards and timely qualified assistance from the support service.

What awaits NPF "European"?

Despite the fact that on the Web about the activities of the European Pension Fund, customer reviews differ, the company operates on the market with obvious success and continues todevelop its activities on the conclusion of NBOs and NGOs contracts.

There is no need to worry about the fact that the economic crisis will be detrimental to it - the financial "cushion" will allow the legal entity to meet its obligations, and a steady increase in the number of clients will attract even more income to the company.