How to open a dispute on "Aliexpress"? Information about the dispute on "Aliexpress"

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Selling goods via the Internet has recently become a very dense part of our lives. Now millions of Russians annually order various things in chain stores. This saves a lot of time and money. Now you can buy everything on the Internet: from clothes and household appliances to food and cars. A special niche is occupied by the online store of Chinese goods "Aliexpress". It has long established itself as a reliable supplier of goods from the Middle Kingdom. What is the reason for its popularity? The answer is simple - in the price of the products offered. There you can buy some original products or their close copies at a price that differs from the market several times.

Delivery is by mail. Another advantage is the versatility of the store, namely the availability of goods for absolutely every taste, sometimes even those that cannot be purchased.in retail stores, or those whose cost is quite high. However, sometimes things don't go so smoothly. As in ordinary life, the goods may turn out to be of poor quality, and the work of the Russian Post still leaves much to be desired. Therefore, the buyer is protected from such risks. You can report problems in the transaction through a dispute. How to open a dispute on Aliexpress will be discussed below.

What is Aliexpress

As mentioned above, this is a Chinese wholesale store for various products. More precisely, it is his representation, which connects sellers with buyers. In fact, this is a large marketplace, sellers from which they offer their goods from stalls throughout China. Orders from the site are made all over the world, so it is very popular not only in Russia. Many have been getting quality items from Aliexpress for quite some time.

Customer reviews are a clear confirmation of this. Of course, sometimes low-quality products come, and no one is immune from this even when shopping in ordinary stores, but the site administration is trying to quickly resolve the situations that have arisen. To minimize such cases, you need to behave competently and, if necessary, know how to dispute on Aliexpress.

How to order items

Ordering goods is carried out directly from the site. In order to get the thing you need, it is enough to register on the site, select a product, pay for it using a bank card or any otherelectronic payment systems, indicate the address to which the shipment should arrive, and wait for its delivery. You can track all movements using a special track number, which will be issued by the seller after the parcel is sent to the post office. Sometimes this unique identifier is missing due to the use of different delivery services. It should be said that when choosing a product on Aliexpress, the reviews of customers who have already ordered this item are of fundamental importance. You can read them by scrolling down the page.

How long to wait for a package

For many, this question is the key and main factor that can affect the desire to buy something. Also, this factor must be taken into account before opening a dispute on Aliexpress. So, the average delivery time for a shipment is 3 weeks. However, this is always different. It happens that a parcel can fly in one or two weeks, or it can take six months, but this is in rare cases if it is lost. The minimum period is a week, the purchase is unlikely to get to its owner faster.

However, when ordering, you can choose from several postal services that differ in delivery times. By the way, there is not much difference lately.

What is a dispute

So, a dispute or, in other words, a dispute is the clarification of certain reasons why the goods were of poor quality or were not received. On the Aliexpress project, this opportunity is the main guarantor for the buyer. Through a dispute, he can declare any problemswith purchase or delivery. Despite the fact that all goods are checked before sending, postal services do not always handle them carefully, so the seller is fully responsible for the package from the moment it is sent until it is handed over to the buyer. The dispute allows you to inform the seller about any excesses that have occurred with the order. Each buyer must know how to dispute on Aliexpress, as this is the key to asserting their rights.

Reason for opening a dispute

There may be several reasons for opening a dispute. The two main ones are the receipt of low-quality products and the loss of the shipment. Sometimes it happens that the seller may put the wrong thing in the package, and if this does not suit you, then you should also open a dispute. Many are ready to put up with the fact that they did not receive their package, but this is fundamentally wrong, you need to look at least from the other side that others will place orders with this seller. Also, among the reasons why you should open a dispute, you can note the loss of information about the tracking of the parcel. But you don’t need to get carried away with this, since quite often the number after passing customs is changed to an internal Russian one, which is not reported to either the seller or the buyer.

How to open a dispute correctly

Not many people know how to win a dispute on Aliexpress, because they do not know how to open it correctly. In fact, there is nothing complicated here. The first and most important rule is to start a dispute only if you are really sure that you are right, as they canneed proof of this.

So, you are sure that your rights have been violated, and you intend to open a dispute. To do this, you need to enter your personal account, where you need to select the product for which you have questions. After that, you need to click on the "Open Dispute" button. After that, you will be asked to answer the questions of the questionnaire, in which it is necessary to indicate whether the goods have been received and what quality claims there are. After answering the questions, you must fill in the empty field in which you should enter the essence of your claim, and immediately after that it is advisable to attach photos confirming your innocence. Information about the dispute on Aliexpress will be updated in your personal account. The seller is given 5 days to respond, and if he does not respond within this time, the dispute will be closed in favor of the buyer.

Disputing

How to open a dispute on Aliexpress, we figured it out. Now you need to win it, and for this you should lead it correctly. It is not hard. If enough evidence was provided at the stage of opening a dispute, the seller will quickly decide it in your favor. However, this does not always happen. First of all, he will ask you to close the dispute and extend the period of protection of the goods, but if this does not suit the buyer, then you should repeat your claim. If the seller does not close the dispute in your favor, then you should put the proceedings at the level of administration. The aggravation of the dispute on "Aliexpress" is carried out by pressing the "Exacerbate the dispute" button in the dispute menu. In this case, the moderators will already considerreason for the complaint and render their verdict. It will already be mandatory. In the event that the seller himself closed the dispute on Aliexpress in favor of the buyer and returned the funds, no aggravation is required.

How to close a dispute

In the event that it was possible to reach an agreement, and the seller assured the buyer that his problem would be solved, you need to stop the dispute. How to close a dispute on Aliexpress? It is quite simple to do this: in the dispute menu, you should click on the “Close Dispute” button, after which, by agreement with the seller, you should expect to receive the parcel and replace the goods with a serviceable one. It should be noted that it is not worth closing the dispute on demand, as the seller always tries to protect himself from possible negative consequences of the dispute, such as downgrading, negative feedback, refunds, trying to avoid this by any means. If you are firmly convinced that you are right, you need to bring the argument to the end.

Possible outcome of the dispute

In general, the dispute can be resolved both in favor of the buyer and in favor of the seller. In the second case, the transaction will move to the completed status. If the dispute was won by the buyer, the store undertakes to reimburse the financial damage either partially or in full. Refunds will be made within 5-10 banking days from the date of the decision to return the goods to the place where the goods were paid for, at the price at which they were purchased.

It should immediately be said aboutpossible problems with currency conversion, since all payments on the site are made in dollars, and if, for example, payment was made from a QIWI wallet, the equivalent of which is rubles, you need to contact the support service to resolve this issue. The translation will not disappear, it will just "hang" until the solution.

Conclusion

The article described how to open a dispute on Aliexpress. You need to know how this is done, because such an operation will help protect the buyer's rights if they have been violated. The world of e-commerce is just beginning to develop, and despite its considerable popularity now, the peak will be in a few years. Many, unfortunately, do not yet trust this, others do not know how to use electronic payment systems. It is much more common to just go to the store and buy the thing you like, but it will take more time and money. In a few years, traditional stores will sink into oblivion, because rental prices are constantly rising, and many buyers have already changed their shopping style, entrusting this business to the Internet. E-shops are the future, and that's a fact. They do not require space, the staff is minimal, which allows buyers to receive goods almost at cost, and the seller to work after the fact and have a good income.