How to change a phone number in Sberbank: simple and convenient ways, procedures and expert advice

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Millions of Russians use the services of Sberbank. More than 2/3 of clients prefer mobile applications: "Mobile Bank" and "Sberbank Online". To make transactions using these services, it is enough to have a Sberbank card and use a smartphone. The client confirms all transactions with codes from SMS from the bank, therefore, in order to avoid unforeseen situations, you need to know how to change the phone number in Sberbank.

Why change the number

All operations in Sberbank performed through remote service channels are protected by SMS passwords, so it is not recommended to share information from the phone with third parties. If this still happens, you need to block the card or use another phone.

Blocking and reissuing a card takes at least 7 days. It is much easier to change the current phone number. Due to the fact that bank branches are located at every step, you can change your phone number at Sberbank within a day. Information is transmitted to the technical department instantly, and data changes take no more than 24 hours.

Besides the fraudulent attempt, the replacement of the number linked to the credit card can be done simply at the initiative of the client. For example, if a user has purchased a SIM card with a more favorable tariff plan and wants to change the annoying number.

Methods of changing the number in Sberbank

Not all customers know that there are several ways to change the phone number associated with Sberbank. This is possible with:

• Visit to the bank office;
• call support;
• accessing terminals.

The options involve both a complete change of information to a new number, and a temporary blocking of the old binding.

How to change the phone number in Sberbank: instructions

The easiest way to change information is to visit a bank branch. You should have a passport with you from the documents. You need to take a plastic card to which you want to bind a new phone, and a mobile number.

The operation to change the number takes no more than 15 minutes:

1. In Sberbank, equipped with an electronic queue, you need to take a "Information" coupon and wait until the number "lights up" in one of the operators' windows.
2. After the call, you need to go to the operator, provide a passport, card and phone number you needto plug. It is also advisable to name the old number, binding to which is no longer required.
3. The operator, at the request of the client, can either connect a new phone number, leaving data about the old one in the company's database, or completely change the binding.
4. After the service is completed, the client must sign 2 copies of the application. One copy remains with the client, the bank employee sends the other to the archive.

Important information: when the Mobile Bank number is disabled, the monthly payment amount will be deducted from the client if the payment for the month has not yet been made.

Change information in the Contact Center

The second way to change the data is to contact the Bank Support Service:

• Calling the Contact Center is free of charge. To change the number, you need to call "900" and follow the instructions of the answering machine to go to the right specialist.
• When calling the number "900", you should have a passport with you - a specialist will need its data to identify it.
• It is also necessary to name the code word - a combination of alphabetic and / or numeric characters that the client used when opening a bank card account as control information.
• For transactions using a bank card, you should also have this bank product with you. If the card is not at hand, you need to know at least the last 4 digits of the credit card.

Instructions on how to change the phone number in Sberbank using the Support Service:

1. Call "900".
2. Follow the autoresponder command to select the desired section (bank cards, "Mobile Bank").
3. Name your full name, address, passport details and code word.
4. Indicate from which card you want to disconnect and name the phone number to be linked.

An alternative to the code word in case of loss of information can be the client code. These are special characters that a subscriber can receive at any Sberbank terminal to contact the "900" number.

How to change a mobile phone number in Sberbank, and disable it through the Support Service within 24 hours from the moment of contact.

Change the number in the bank terminal

Using terminals and ATMs, the client can connect a new phone number to his card, but it will not be possible to completely get rid of the old one in the devices.

Advice: if the owner of the credit card does not want to pay for the service in the full package of Mobile Bank services, he can simply change the tariff plan to an economical one.

How to change your phone number through a Sberbank ATM

Instructions for changing the number through an ATM looks like this:

• Insert card, dial PIN.
• Enter "Information and Services".
• Click on "Mobile Bank".
• Select a package to connect - full or economy tariff.
• Dial phone number forbindings.
• Check data. If everything is correct, click "Confirm".
• Receive a check of successful number assignment.

Changing the phone number in the "Mobile Bank" of Sberbank is completely possible only after disconnecting the old number. Otherwise, the client will have to pay for services on two numbers at the same time.

If the client has already connected a new number through an ATM, he must call "900" or come to the office to untie the card from the old phone number.

Can I change my link via Sberbank Online?

Contrary to the expectations of millions of users, changing the phone number through the Internet bank in Sberbank is not yet possible. The restriction is related to the conditions for the safe use of bank cards and Internet services.

With full access to the functionality of a bank card via the Internet, the client risks losing all funds and data if the information ends up in the hands of third parties. The restriction on the connection of "Mobile Bank" complicates the chances of fraudsters to steal customer data via the Web.

Therefore, credit card holders who have no idea how to change their phone number in Sberbank should not listen to the recommendations of scammers who offer to carry out this procedure through the Personal Account. Thus, they are going to connect to information on accounts and deposits in order to use the funds.customers.

How a new phone number is linked

Information about replacing the old number with a new one is sent to the technical department of Sberbank immediately after the client's application is submitted. It does not matter which way the client chooses to connect to the new data.

After filling out the application at the bank, the information is automatically processed. The same happens as soon as the client has pressed the "Confirm" button on the company's terminal.

Sending a request to the Support Service also takes no more than 10 minutes, and after accepting a verbal application to bind a new number, the client receives a notification from "900".

What to do if the old number could not be disconnected?

In exceptional cases, linking a new phone number and disconnecting the old one may not work on the first try. This happens as a result of a technical failure or a change in the client's data within a day after submitting an application for changing the "Mobile Bank".

If the situation is related to a technical failure, it is recommended to rebind a new number. In case of an error after replacing the cardholder's data, contact the bank branch. Experts will tell you how to change the phone number of Sberbank in this case. You should have a passport, a card and a new mobile phone number for binding with you.