Customer service content. Customer Service Functions. Customer service is

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Controversial processes that sometimes arise between customers and construction companies can spoil the lives of both parties for a long time. That's what customer service is for. It is her direct responsibility to ensure mutually beneficial and competent cooperation.

Market Competition

Searching for a building contractor or a reliable contractor company sometimes makes applicants lose a lot of time, turning everything into a vicious circle. Why is there such a situation? This is happening because of the great competition in the construction industry, which is getting stronger day by day. Many companies advertise their services, but in reality not all can provide the proper quality.

Very many reasons can be to blame - from an unsuccessfully selected site to improperly connected communications. The customer service is such an organization that will avoid any strife between the parties by conducting a full independent audit. This is a guarantee that the case will not turn into lawsuits, and everyone will be satisfied.

What does he doconstruction customer service

First of all, the functionality of this service includes the selection of a reliable and profitable partner. After that, this service will conduct continuous and productive work with all bodies exercising state supervision, with contractors and investors. And of course, with organizations whose responsibilities include drawing up design estimates.

What allows you to ensure the quality of cooperation

As you can see, the customer service is to provide full accompanying control over the construction process, where the rights of each party are protected. Such profitable and highly effective cooperation is carried out due to the fact that all conditions are initially openly negotiated, and then control takes place and stringent requirements are put forward to ensure the quality of the work performed.

Approval documentation

It is clear that only professionals can work in such a serious organization. After all, conducting technical supervision implies full possession of the necessary knowledge and the availability of accumulated experience. Thus, the customer service is an organization whose employees have such characteristics as responsibility and the availability of specialized education. In order to carry out construction control, such a structure must have a valid certificate issued by the SRO on admission to work.

What the organization does and guarantees

The company's specialists provide control at all stages of work - from developmentproject documentation until the complete commissioning of the erected facility. Customer service features include:

1. Study of the land (proposed construction site).

2. Determination of the possibility to obtain the main permits.

3. Conducting consultations with the investor, as well as with other specialists of city services.

4. Before starting the design, prepare a number of necessary documents on the initial data, the list of which includes:

• Engineering-geological, ecological initial data, information about the technical condition of existing buildings.
• Construction passport.
• Urban land plan.
• Ordering and conducting topographic, geo- and environmental surveys.
• Determination of technical conditions for joining city networks.
• The main document-order for the right to design and construction.

5. Coordination of a package of initial decisive documentation to consider all possible options aimed at minimizing the customer's costs.

Also, customer service:

• Prepare and conduct a tender among the declared design companies in order to determine the general designer, as well as design subcontractors.
• Responsible for preparing contracts with design organizations.
• Preparing documentation for the election of a general contractor for construction work.

For whom it is advisableappeal

Many citizens will probably be interested in who such organizations are created for, who can apply to them? In principle, the customer / developer service considers absolutely all proposals. After all, their main task is to observe the interests of all parties. And it can be used not only by clients who order the construction of buildings, houses, etc., but also by contractors, investors, as well as entire capital city planning departments.

The benefit is obvious to everyone. For example, the customer is relieved of the need to deal with red tape with the original documentation, as well as settling their issues with government agencies. All this will be arranged, carried out and the hired service will check the correctness of registration. As for construction organizations, this also plays into their hands, as they receive an interesting project and a serious customer. In addition, the performance of work in accordance with the declared quality will become an advertising project that distinguishes the company from competitors. It can be said that all parties win here.

Project under construction

At the stage of construction of the object, the technical customer service carries out constant quality checks of the work performed. And without fail, the acceptance of the planned physical volumes of the completed stages in the course of activities in accordance with the acts. In addition, it conducts an audit and acceptance of assembly critical elements with a check of the quality of installation. Supervises their tests and draws up as-built documentation. It also organizes and conducts (withown appraisal participation in the work) of the state acceptance committee regarding the completed construction facility.

Budget for maintenance of the service

The funds provided for the maintenance of customers-developers must be included in the estimate documentation, and specifically in Ch. No. 10 of the consolidated calculation of the cost of construction (clause 4.87 of the Methodology of the IBC No. 81-35.2004).

If the work is carried out at the expense of the federal budget, then the amount of this funding is determined in accordance with the standards approved in 2005 by the State Construction Committee of the Russian Federation. How is it calculated? The cost of maintaining the technical supervision customer service, in the case of using federal budget funds, is calculated as a percentage: from 1.1-1.5% of the annual capital investment (according to Appendix No. 2 to Rosstroy Order No. 36). It depends on the amount of capital costs and the number of settlements in the region where construction is underway.

If finances are not from the state budget

If the construction is financed by private investors, then they set the amount of funds themselves. This may have already been decided and spelled out in the contract for the organization of construction. For example, the content of the customer-developer can be negotiated and determined in the form of a certain separate amount of money. Or, as in the case of state budget funds, payment for the work of the service may be a certain percentage in relation to the amount agreed by the parties.some specific indicator (for example, relative to the volume of capital expenditures or other value of an economically justified indicator).

Listing for maintenance

As a result, if the amount is specified initially, then the funds will be transferred by the developer separately from the capital budget allocated for construction. For example, in the form of remuneration for work performed.

Customer service may be funded from inventory already built properties if the funds are recovered from the budget appropriation and are considered capital construction costs. For the purpose of such accounting of expenses, this rate is indicated in clause 1.4 of the regulation on accounting for long-term investments.

By agreement

When drawing up an agreement with representatives of the technical customer service, the investor can assign absolutely any amount of duties to them. This also applies to the full management of all stages of the implementation of the invested project. Services can include everything - from the collection of initial permits before the start of project development to the very execution of commissioning permits. If necessary, they will also take care of other matters, for example, the execution of the required agreements with resource supply and operating companies.

On your own or not is a matter of choice

A technical customer is an official service company that literally organizes andcontrols the entire ongoing process of building an object - from the development of project documentation to its commissioning. The developer can perform the functions of such an organization independently. However, the involvement of specialized firms very quickly became widespread. So it's worth it.