Reissue of a Sberbank card: timing, cost and procedure

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

The term for issuing a Sberbank card is determined by the internal documents of the organization. But these are not the only points that you need to know before you change the plastic. We will tell you all the nuances of issuing a card in this bank. Read the article - and then you will find answers to your questions.

How to understand the reissue?

This bank can issue two types of cards:

1. Nominal.
2. Unnamed.

The first one displays information about the owner, such as first name, last name, patronymic. The second map does not contain such data. Their difference is that the replacement of a nominal variety is considered a reissue, while media that do not contain information about the owner are replaced with new ones after the expiration of their service life.

The cost of reissuing a Sberbank card depends on what operation is needed.

Situations that require reissue

Cards can be changed as scheduled or ahead of schedule. Scheduled replacements are subject to:

1. Cards once a year. It concernsinstant credit cards.
2. Cards every three years. This includes debit, virtual and credit types.
3. Cards every five years. We are talking about electronic cards.

Early reissue of a Sberbank card occurs in the following situations:

1. Changing the last name, first name or patronymic of the cardholder. This is due to the fact that the information on the plastic media does not identify its owner.
2. The cardholder has lost his PIN. That is, a person will no longer be able to pay with it and withdraw money from it.
3. There have been recorded attempts to conduct financial transactions that the cardholder does not know about.
4. The plastic media is damaged. Initials may be erased, the inscription on the magnetic strip can not be read, and other reasons.
5. Scammers found out the details, and the owner blocked the card.
6. The owner forgot the plastic at the ATM or the device did not return it.
7. The card was stolen or lost.

In the last two situations, plastic should be blocked immediately.

How to block a card?

If your card was stolen or you yourself lost it, left it in an ATM, you need to act very quickly. How quickly you notify the bank will determine whether an outsider can use it or not.

There are several ways to signal the bank:

1. Send SMS to number 900 with the word "BLOCK". It must be written in capital letters and after a space add the last four digits of the numbercards. Next, you need to put another space and indicate the reason for blocking with a number. The bank has its own digital designations for one reason or another. For example, 0 - loss of the card, 1 - theft, 2 - left in the ATM, 3 - other reason.
2. Call the Sberbank hotline for free, the phone can be checked at the bank branch, near the ATM or in the mobile application.

It is important to know that if a person has lost the pin code from the classic "Momentum" visa card, then he cannot change it ahead of schedule.

Action algorithm

When the Sberbank card expires, the question arises of replacing it. How is it done? We will tell you in detail.

If the replacement of the card is planned, then there will be no problems at all. The bank itself manufactures a new medium and sends it to the regional branch where the first copy was issued. That is, the card is already in the bank branch two weeks before the expiration date.

When there are only a few days left before the expiration of the card, the manager calls from the bank and warns that it is time to change the old card. During the call, the bank branch where the new copy is located is also indicated. To get the latter, you need to come to the bank with an old card and passport. A bank employee, after checking the passport data, will quickly replace the old card with a new one.

There is an important point. If the Sberbank card has expired and no transactions were made on it during the year, then the owner of the plastic will no longer be able to simply reissue it. He will have to ordernew.

It also happens that you have to change the card ahead of schedule. How to be in such a situation? You need to send a replacement request online or visit a bank branch in person.

Attention! An electronic application can only be made on the official website of the bank or in the Sberbank Online application.

How to order a new card through the app?

With the development of modern computer technology, you do not need to personally come to the bank in order to order a new card or make several standard payments. Everything is very easy to do through the application on the phone.

Reissue of a Sberbank card at the end of its validity period occurs automatically, but in order to replace it, some steps will have to be taken ahead of schedule. Once in the application, you need to select the heading "Maps" and click on it. Next, the desired one is selected, in the menu for it you need to find the "Reissue card" section. You will be asked to fill in empty fields, you will need to enter in them:

1. The number of the card you want to change. As soon as the numbers are entered, the details field will be filled in automatically.
2. The reason why you decided to change the plastic media. It could be lost, stolen, or otherwise.
3. The place where you would like to receive the card. To do this, you can select the appropriate department from the list.

When all the data is entered, press the "Reissue" button. The system will show all the fields filled in for you, and if everything is correct, you will need to confirm the data by clickingcorresponding button.

If you still decide to get a new card, then activate the "Confirm by SMS" button. You will receive a code on your phone, which you will need to enter in the free field. After all the steps, the application will be processed.

How to issue a reissue by phone?

Regardless of how many years the Sberbank card is issued, if the pin code is lost, then it can be ordered through the contact center.

Calls from any number in Russia are free of charge. The operator will verify the identity of the applicant and fill out the application himself, because he will know the last four digits of the old card.

Re-issuance at a bank branch

We figured out how to change the card by calling the Sberbank hotline for free. The telephone is, of course, a convenient thing, but still, most people believe that a personal visit is preferable. In some ways, they are right, so we will consider the option of replacing the card with a visit to the bank.

The first thing you need to know is that the bank allows you to apply in another region or even outside the country. Of the differences, only the term for reissuing a Sberbank card, everything else does not change. If in the branch where the old card was issued, you need to wait thirty days, then in another region the wait will stretch for sixty days.

Before accepting an application, a bank employee is required to identify the client. For this you need a Russian passport. If the latter is missing, for example, it was stolen, then you can present another document that hasphoto. If the passport was lost with changed data, then you first need to restore the document, and then contact the bank to reissue the card.

After the bank employee checks the details of the credit card and the document, he gives the application form and explains how to fill it out. The form indicates:

1. Name, surname, patronymic of a person.
2. Type of card to be issued.
3. Type of currency for which the card will be used. Most often it is rubles.
4. Personal account number. The bank employee will tell you where to watch it.
5. Department where the applicant would like to receive a new copy of the plastic.

If the card was stolen or lost, then you need to write an additional statement addressed to the bank.

Release dates

The term for reissuing a Sberbank card differs depending on the situation and branch. If we are talking about a planned replacement, then a new plastic is issued on the same day that the person applied. What are the terms for reissuing a Sberbank card or receiving a new one? Sberbank determines a period of two weeks from the moment the application was submitted. In fact, the card is made no more than five days.

What can't be said is how long it will take to replace at a particular bank. How long it takes to reissue a Sberbank card depends on the promptness of employees and their workload.

It is important to remember that when accepting an application, a bank employee must indicate in it the day when the credit card will beready.

How long it takes to reissue a Sberbank card also depends on what the client wants. For example, a carrier with an individual design needs to wait at least a month. If the application is submitted in another region or country, then the waiting period is extended by another month.

But the client can count on a fairly quick replacement if he loses his credit card - just two weeks.

Shelf life

After the card has arrived at the bank branch, it is stored for two months. If during this time the owner has not shown up, then it is disposed of or sent back.

Issue price

Many people are concerned about the cost of reissuing a Sberbank card. The price of the procedure depends on the reason for changing the card. And also the type of the last one matters.

Change cards routinely or premium credit cards for free. The latter can be changed without surcharges even ahead of schedule. Also, a free replacement occurs in cases where the card was "jammed" by an ATM or blocked by the issuer.

In any other cases, replacement is carried out according to the tariffs:

1. Youth card will be changed for 650 rubles. At the same time, they charge 500 rubles for the design of the card and 150 for the release of a new one.
2. Contactless types of plastic media change for 250 rubles.
3. If the card was lost, the owner's personal data changed, or he just forgot the pin code, then the replacement will cost 150 rubles.
4. Social debit card, more precisely, its reissue will cost 30 rubles.

Rejection of reissue

If everything is clear with the timing of reissuing a Sberbank card in case of blocking and in other cases, then nothing is clear with the question of refusing to replace it.

Can a customer refuse to replace a credit card? Of course, but he must do it in a timely manner. Two months before the card expires, the client may refuse to replace it. To do this, you need to come to any bank branch and talk to a bank employee.

You need to understand that after the refusal, the personal account will be closed. The money that remained on it will be given to the owner in cash or transferred to another account. This will happen only after all debts to the bank are paid.

How do I know when it's ready?

Sberbank has set its own deadline for the production of cards, but in each region it still differs from the prescribed two weeks. Somewhere they will make the card faster, but somewhere you will have to wait a little longer. For this reason, many owners are nervous and looking for ways to find out that the card is ready.

There are several ways:

1. Call the hotline.
2. In the Sberbank Online mobile application. You need to select the "Map Status" section, after which you can easily track where the new copy is.
3. On the official website of the bank under the heading "Cards".
4. When visiting a bank branch in person. In this case, you will need to present a passport or any other document with a photograph.

Activate new card

Since there are a lot of scammers who steal money from cards, nowall new samples are issued blocked. To activate the plastic carrier, it is enough to use an ATM. Unfortunately, the hotline or mobile application is not suitable for this purpose, as they cannot protect against scammers.

To activate the card, you do not need to perform complex procedures. It is enough that the owner will look at the balance on the account, while entering the pin code.

Change card number

Another topical question that bank employees periodically hear is whether the Sberbank card number changes during reissue? If the replacement of the plastic was planned, its number will remain the same. If the card was changed on an emergency basis, its number will not match the previous one.

Important points of early replacement

If the reason for the replacement is a change in personal data, an exchange of a non-registered card or a reissue in another region, then you will have to act according to a slightly different scheme.

Many believe that changing the name is not a reason to replace plastic. In some ways, they are right when it comes to a credit or debit option. But for those who receive a salary on the card, there will be difficulties. Payments from the enterprise simply do not go through, because they contain other passport data. It turns out that the details of the personal account do not match the details of the payment order, hence the problems appear.

If a person changes his last name, the old personal account is closed and a new one is opened, the card, accordingly, is also changed to a new one.

Change the plastic only afterhow a person personally contact the bank. What you need to bring with you:

1. Passport. In this case, it cannot be replaced with another photo document.
2. A document that indicates the basis for changing personal data. A court decision acknowledging paternity, a marriage certificate, etc. will do.
3. Card that is currently valid.

After the client has been identified by a new document, he writes an application for closing a personal account, for replacing a card and for opening a personal account.

The account is opened on the same day, but the plastic carrier will have to wait for two weeks.

Issuing a card in another region

The procedure is the same, the application deadlines are different. It must be written no later than two months before the expiration date of the card. The operation can be accelerated if the application is left in the locality where the first card was issued, but with an indication to receive another bank branch already in the desired region.

How do non-named varieties change?

Such copies cannot be replaced ahead of time, they can only be re-released.

If the card was lost or stolen, then it must first be blocked. After you have made sure that no one will use your money, you can look for ways to replace plastic.

Why did the bank refuse to replace?

Debit cards are rarely denied. Most often this happens with credit. There can be many reasons, but the main one is that the client stopped paying foraccount. In this case, the bank becomes uninterested in it, and the credit card may be blocked.

Why did they refuse to reissue a Sberbank card if it is a debit card? There is federal law No. 115, which indicates violations in which plastic is blocked. If the client has blocked the card several times due to non-compliance with the rules, then he will be denied reissue. Thus, the bank is insured against possible problems with the police or the tax office.

Conclusion

As you can see, before reissuing a card, you need to study all the nuances. In addition, it is important to follow the rules of the bank so that a situation does not arise when you urgently have to look for another bank to store funds.

If you follow the payment schedule (credit card) or do not commit illegal transactions, then you will not have problems. After all, every person is obliged to keep the law.