"Transservice-95": customer reviews, services provided, address

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Reviews about "Transservice-95" will help potential customers of this company immediately understand whether it is worth contacting her for help in solving their problems. This is a large and well-known authorized service center that has been providing its services on the market for over 20 years. This company specializes in the installation and professional repair of any consumer electronics.

History

Reviews about "Transservice-95" are different, therefore, to understand what this company is really worth, you should carefully study it.

The company was founded in 1993, when it was decided to create a service center for its maintenance and repair on the basis of a store that sold foreign household appliances. By the way, in the future, the M-Video company grew out of this store, which is currently considered one of the most famous and successful in its segment. Initially in thisthe center, it was decided to send all the equipment that was returned by customers due to a breakdown, as well as those that did not pass pre-sale preparation.

At present, a small service center has grown into a whole group of companies, which includes branches in many cities and regions of the Russian Federation. Today, LLC "Transservice" has its representative offices in Moscow, St. Petersburg, Yekaterinburg, Nizhny Novgorod, Kazan, Voronezh, Rostov-on-Don, Chelyabinsk. The company says that in all branches, employees are aimed at providing customers with high-quality service for the maintenance and repair of household appliances. It is possible to ask for help during the warranty and post-warranty period, order seasonal maintenance.

There are four service centers in the capital itself. Head office specializes in the repair of audio, television, small household and digital equipment. There are also special branches for the repair of built-in and large household appliances, maintenance and installation of equipment, servicing exclusively corporate customers.

Features

The company often claims its advantages, why it is worth contacting them. Here, customers are guaranteed repairs in the shortest possible time, high quality service, competitive prices, equipment setup and its qualified installation, delivery of equipment for repair from the client’s home or office and back, competitive and reasonable prices, on-site service at a convenient time, participation in corporate programs from retail chains andmanufacturers.

The company notes that they employ exclusively qualified specialists who are ready to immediately fill out your repair request, inform you about the status of the order at any time, provide complete and detailed information about prices, services, ongoing promotions.

Transservice-95 in Nizhny Novgorod and other cities declare that their main goal is to satisfy all customer needs, improve the quality of services, exceed the best expectations of consumers, develop in the interests of their staff, consumers and society.

Services

The ASC "Transservice-95" provides a full range of services in this area. For example, organize the installation of household appliances. In the case of ordering this service, the specialist goes to the place within three days from the date of registration of the necessary documents. In this case, the work is guaranteed for a period of one year, and for the service itself for two years.

Both warranty and post-warranty repairs are carried out. For example, if the warranty period for equipment has expired, you can contact the company to help with paid repairs. After preliminary diagnostics and establishing the cause of the breakdown, the preliminary cost of the repair is negotiated with the client. The maximum period for completing the work is three months, but in reality it turns out to be much less. It is determined by the presence or absence of the required part in stock, as well as the overall workload of the service department employees.

The company is famous for providing the opportunity to purchase various parts and accessories of foreign household appliances. About 7,000 items are regularly available and are constantly in stock. Here you can find the widest possible list of items - seals, switches, gas valves, hinges, trays, regulators, cable reels. All these parts are shipped directly from the manufacturer, which guarantees their high quality, such parts will last longer than dubious Chinese counterparts, although they can be much cheaper.

Installation

Since modern technology is complex technical devices, real professionals are required to be able to install it in a quality manner. Therefore, this area of work in the company is given increased attention.

Due to its constructive complexity, the installation of any large-sized one turns into a responsible operation that can only be entrusted to a true professional. After all, each type of technology has its own individual characteristics that you need to know, to delve into all the details. At the same time, the final scope of work directly depends on the readiness of the place where this household appliances will be located, it is necessary to have a sufficient number of connection points to the power grid, prepared communications, sewerage, gas and water supply.

If such connection points are present, they are ready for use, then installation is carried out by highly qualifiedspecialists of the company according to a standard scheme in which costs can be minimized. This is due to the fact that there is no need to carry out work on laying networks. As a result, a small amount of consumable material is used, labor costs are reduced. Such an installation will cost significantly less than installation with a full laying of all communications. However, it must be emphasized that only a specialist who is familiar with all the nuances can carry out a qualified installation of household appliances.

In most cases, standard installation is carried out when household appliances are installed in place of the old one of the same type. For example, a washing machine that breaks down is replaced with a new one. At the same time, it is necessary to adhere to the conditions so that during the initial installation all the requirements of the manufacturer for this type of equipment are met, all technical documentation is available.

When there is a need to improve communications, as a rule, this is determined by a specialist when visiting the site, then the work is carried out by the company's employees in accordance with existing prices. Each master working in the service center has with him the necessary conditions for performing work of any complexity, warranty obligations that are provided to the client, the current price list, according to which you can check on all items included in the contract.

The company claims that all their employees are highly qualified professionals, they perform work quickly and without serious complaints from most customers. Is that how it goesin fact, it will be possible to establish for sure by analyzing the reviews left by those who have personally encountered the activities of this company. Based on them, it will be possible to objectively assess how many satisfied customers, and how many are negative.

Team

For many years, the company has been led by experienced leaders who have long proven their professionalism.

General director of the company - Yuri Vladimirovich Solomatin. He is assisted by: service director - Alexander Alexandrovich Pedchenko, head of the digital equipment repair direction - Andrey Evgenievich Vyakhirev, head of the television equipment repair direction - Andrey Alexandrovich Bocharov, head of the small household appliances repair direction - Maxim Fedorovich Lobanov, head of the large repair household appliances - Mikhail Yurievich Motat.

Important positions in the company are also occupied by the head of the technical department Anton Vladimirovich Matveev, the head of the customer service group Alexander Mikhailovich Penderev, the corporate account manager Dmitry Alexandrovich Ushakov.

Address

Currently, four branches of this company operate in Moscow. The largest and most famous of them is the Varshavsky reception center. It is located at 1st Varshavsky pr., 1a, building 3, Transservice-95 LLC. Here you are ready to accept equipment for warranty and post-warranty repairs, you can ordernecessary parts, spare parts and accessories. While you are waiting for the diagnostics to be completed, you can use the free Internet, charge your phone, drink coffee or tea. This branch is open from Monday to Friday from 10 am to 8 pm, on Saturday the center closes an hour earlier, and on Sunday at 5 pm. By calling "Transservice-95" you can clarify any information about the stage of readiness of your order, about the availability of certain spare parts and accessories in stock.

The premium collection point is located at the same address, only it works daily without breaks and weekends from 10 am to 8 pm.

Another collection point operates on the basis of the Talion Service service center at 60/2 Leninsky Prospekt Street. This branch is open from Monday to Friday from 10.00 to 19.00, on Saturdays it closes at 17.00, on Sunday it is closed.

The company has its own unified dispatch service. Phone calls from customers are accepted on weekdays from 9.00 to 20.00, on Saturdays until 19.00, and on Sundays from 10.00 to 19.00.

The largest branches of the company in the regions of the Russian Federation are located in St. Petersburg, Nizhny Novgorod and Kazan. In the Northern capital, you can ask for help at 33, Zagrebsky Boulevard, room 7H, letter A. In Kazan, the company's branch is located at Protochnaya Street, 8, and in Nizhny Novgorod at 29, Artelnaya Street, office 115.

Transservice-95 ASC in Yekaterinburg is located on Shartashskaya street, house 10. It works from 9.00 to 21.00 withoutbreaks and weekends.

Career

The company has a lot of branches in different regions of Russia, so employees are regularly required here, vacancies at Transservice LLC are open all year round.

For example, the company is currently looking for technicians to repair small and large household appliances.

Employee experiences

Having learned how influential, reliable and famous this firm is, many will want to consider options for cooperation. Indeed, in our time, not everyone succeeds in finding a good and promising job.

In the feedback of employees about "Transservice-95", many note that there are really a lot of positive aspects. New employees are registered in accordance with labor legislation, they are provided with a full social package, the opportunity to take paid vacations and sick days.

True, some note that bosses are not always fair and adequate, which, if necessary, can fine a negligent employee.

Satisfied customers

Among customer reviews about Transservice-95 there are positive ratings left by users who applied for warranty or post-warranty service.

Some visitors note the high quality of service, fast turnaround time for high-quality repairs, to which there are no complaints. However, it is worth recognizing that such customer reviews about"Transservice-95" meets the vast minority. Increasingly, one has to face a completely opposite point of view.

Negative

In the reviews about the Transservice-95 service center, customers complain about the unprofessionalism of the majority of employees, which manifests itself already at the first contact with them. For example, for quite a long time, many people cannot even diagnose broken equipment in order to figure out what exactly has become unusable. Despite the fact that initially it was promised to preliminarily determine the malfunction within half an hour, you can find a significant number of reviews about Transservice-95 LLC, which state that they could not figure out the problems even after a few days. Not even to mention how to start to eliminate them. In addition, the very attitude of the receivers is simply disgusting both to customers and to the technology itself. Employees can be rude, return a computer with breakdowns that were not originally there.

In many reviews of Transservice-95 LLC, customers claim that this is the worst service center they have encountered, they cannot even imagine that it could be worse. The duration of the repair itself is about a month, and a few more weeks have to be spent simply picking up your equipment. All this confirms the suspicions about the incompetence and lack of professionalism of employees from previous reviews of the Transservice-95 service center.

Problems arise literally at all stages: during warranty and post-warranty repairs and even installation andinstallation of equipment. Customers claim that breakdowns often occur after the installation of air conditioners. In the event of a breakdown in the store, it is recommended to contact just this service center. It is immediately surprising that the master found time to come to the call only on the 9th day after the appeal, when the application was officially left.

In addition, questions were raised by the way he carried out the diagnostics. After looking only at the error generated by the air conditioner, he determined that the sensor and board required replacement. At the same time, he noted that dismantling should be carried out by the customer, which is not provided for in the service contract. In addition, everything can be done from the balcony. As a result, for dismantling, you have to call the installer, who takes 5,000 rubles for work for five minutes.

When the next time the master from this service center appears, it often turns out that they ordered the wrong parts that were required. In addition, they initially incorrectly identified a breakdown. After dismantling, it turned out that the external unit is working, and the problem lies in the internal one. As a result, spare parts are ordered already for the indoor unit with a waiting period of another three weeks.

In the reviews about Transservice-95, customers conclude that in this situation the master is incompetent, who incorrectly diagnoses a breakdown, orders the wrong parts, and as a result, the customer's time is wasted. At the same time, you have to deal with boorish treatment in the call center. They refuse to warn in advance about the arrival of the master, because of this, you spend the whole day at home waiting, the master himself does not answer calls,when there is a need to clarify the delivery time of parts. Repair due to incorrect diagnosis is delayed indefinitely.

In reviews of "Transservice-95" in Nizhny Novgorod and other cities, many customers note the slowness and frank slowness of the masters and employees of this company. Often, users are faced with a situation where all the deadlines for repairs have passed, and the company not only does not return the repaired computer or household appliances, but also refuses to give information when the work will be completed. In reviews of Transservice-95, customers insist that this is blatant lack of professionalism, the complete absence of a logically structured work in a company that has been operating on the market for many years.

As a result, if you read a large array of reviews about this organization, we can conclude that problems arise when carrying out any work without exception, almost any problem causes difficulties for local craftsmen.

Customers urge never to hand over any equipment to this service, so as not to face even bigger problems. Repaired equipment is regularly delayed for an indefinite period, and getting it back, as a rule, turns out to be very problematic.

In general, only a few customers who have encountered this service admit that they can recommend it to at least someone. The vast majority urges never to contact him.