2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16
Messages with one-time passwords are a security measure adopted by Sberbank. Clients who use the online account of the bank, perform any operations in it (transfer money, change data, etc.), are required to confirm them by entering special codes. But it often happens that SMS with a password from Sberbank does not arrive, although according to the rules, delivery should take no more than 2 minutes! There are many reasons why this might be happening. You can learn about them and methods of how to get the treasured message with random numbers in the proposed article!
Sometimes you just have to wait to get your SMS password
Failure in sending messages is not always the fault of the client. From time to time this happens due to problems on the side of Sberbank or the mobile operator. Confirmation of this theory will be the graph of the popularity of the request "Sberbank does not receive SMS", taken from the Google Trends service.
The blue peaks on the chart show record days whenGoogle users most often searched for the reason why SMS passwords from Sberbank did not come. Since the graph is not undulating, but consists of many such peaks, this means that problems with messages mostly start at the same time for everyone. This happens either due to errors on the side of the bank, or due to failures in the work of the mobile operator!
The second most popular reason is a bad network
The message will not be delivered to the phone of the bank client if his device does not catch the network well. If the client is geographically located outside the city, on the road, in the countryside, it is likely that there is no mobile operator tower nearby, due to which the coverage is lost. In this case, you will have to change the location until at least 2-3 network sticks light up on the phone.
Sometimes a bad signal is due to a broken phone. In this case, the following methods can help:
- reboot device;
- rearranging the SIM card to another device;
- activate network search (manual or automatic, depending on phone model).
Check if there is enough memory to receive the message
By default, all text and picture messages received on the phone are stored in the built-in memory. Its size is strictly limited. If the free space runs out, SMS from Sberbank with a password does not come, although it is sent by the operator. It is enough to delete several files from the device's memory so that the message appears in the Inbox, and the client canopen and read.
The problem may be in SMS filters
On modern smartphones, it is possible to add individual numbers to various exclusion lists, for example, to the Blacklist. If the user mistakenly enters the Sberbank number in one of these categories, then he will not be able to see incoming messages from this sender. It is worth removing all unfamiliar numbers from such lists. Also, don't forget to check your Spam folder. It is likely that SMS with the Sberbank password do not arrive, because the smartphone mistakenly perceives them as advertising.
Sberbank may resend the message
If more than 5-10 minutes have passed since the first attempt, do not continue to wait for an SMS with a code. It is better to request a password resend. This service is free. It is enough to refresh the page or click on the corresponding button under the form for entering numbers to send the message again.
Check your phone for viruses - install Sberbank Online
This advice only applies to users who have an Android or Windows Phone based smartphone, as these operating systems can host malware. Such software can get into the phone after updating one of the applications or installing a new game through the Play Store.
There are special utilities that specialize in scanning smartphones and looking for dangerous executable files. However, it is better to install Sberbank Online on your phone. Then a mobile bank will appear in your device and at the same time an antivirus that periodically checkssmartphone security. In addition, if you do not receive SMS from Sberbank with a password, such an application will be a convenient solution to the problem, because transactions that go through it do not need to be confirmed by entering one-time codes!
Turn off data transmission
If your smartphone has paid mobile Internet, it is possible that some updates and data transfer are taking place at the moment. This may be the reason why SMS with Sberbank's one-time password does not arrive. It is worth turning off Internet traffic at the time of receiving the message. To do this:
- use the sidebar (as a rule, it is in it that you can enable/disable data transfer with one click);
- or go to "Settings", find the "Network" section and turn off 2G, 3G, 4G and other methods of data transfer via the mobile network.
What to do if none of the methods worked?
Earlier, if it happened that you didn’t receive an SMS from Sberbank with a password, you could get a code at an ATM. Now this option is no longer available. The bank thought it would be safer.
If all the described methods did not help you, then you will have to wait a while. The problem may be related to technical work on the servers of the operator or the bank. You can verify this by calling support.
If you don't have time and need to urgently enter Sberbank Online and perform a certain operation, you will have to go to a physical branch. This is the only way the bank will be able to make sure that you have not been hacked, and that all changes in the accountshappen according to your will.
What if you received a password but you didn't do anything?
Sberbank's security system works in such a way that in the event of an attempt to hack an account, the client will quickly find out about it. For this, two-factor authorization and confirmation of operations with codes have been created. If you saw that you received an SMS from Sberbank with a password, but you did not even try to enter your personal account, immediately report this to technical support. Although the probability that attackers guess a one-time combination of numbers is small, it still exists, so it’s better to play it safe and warn bank employees about the incident.
Please note that sometimes SMS codes arrive very late - after 1-2 days. If you have tried to log into Sberbank Online in the past few days, but the message did not arrive, perhaps the recently received password is just the message that you did not wait for.
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