One-time password from Sberbank for payment does not come: reasons and what to do

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Sberbank Online customers are not afraid to make purchases and transfers via the Internet, as it is convenient and safe. All debit transactions from the card are confirmed by an SMS password from number 900. But sometimes Sberbank's one-time password for payment does not arrive. What to do in this case?

Reason for delayed notifications

Sberbank's client is allocated 300 seconds to confirm payment for cellular communications, Internet, utilities and other payments in the Internet bank. During this time, the cardholder should receive a notification from number 900. But sometimes Sberbank's one-time password does not arrive. And it may be related to:

• Incorrect binding of "Mobile Bank".
• System failure.
• Virus.
• Lack of free space in the memory for SMS on the phone.
• Change of operator.
• Message delay.

These are the most common reasons why nota one-time password from Sberbank comes. If the cardholder has encountered one of these problems, do not worry - the situation can be corrected within a few minutes.

Mobile bank errors

To confirm transactions in Sberbank Online, it is not necessary to activate the full package of the Mobile Bank service. SMS with a code from 900 comes even with an economical tariff without a monthly fee.

But if the client has connected the full tariff, then in the absence of funds on the card after paying for the service, the card may "go into the red", and the "Mobile Bank" will be blocked. This may result in the absence of a verification code via SMS.

In this case, you should deposit money in the amount of the debt (or a little more) so that SMS notifications become active again. The service is automatically unlocked no later than 24 hours after the deposit.

Another reason why one-time passwords from Sberbank do not come is the change of the Mobile Bank number. If the client has connected a new phone number to the card, the service may work with a delay within a day from the moment of binding. It is recommended to wait for an SMS that the new "Mobile Bank" has been successfully connected to the card in order to continue paying in the Internet bank.

Fault in the Sberbank Online system

Despite the safety and prevalence, sometimes even a bank like Sberbank may experience malfunctions in some programs. AndSberbank Online is no exception. If SMS passwords are not received due to technical problems, it is recommended to wait with the payment.

Otherwise, the operation may "hang", and the money debited from the card will remain on one of the company's correspondent accounts. If the client encounters such a situation, he should immediately contact the bank office or Contact Center by calling 900.

Sometimes the reason why Sberbank one-time passwords do not come is due to a general failure. In this case, problems may arise, including when using terminals or other services (a mobile application, for example).

The virus and its impact on online banking

Computer scammers are constantly developing their skills and programs, making life difficult for cardholders as well. Viruses can now spread not only in computers and laptops, now they interfere with the operation of smartphones.

With one of these ill-wishers in the phone, program failures can begin, which often lead to the theft of client data or funds from cards. To avoid this, you should install an antivirus.

The mobile version of Sberbank Online has a built-in antivirus, but this is not a 100% guarantee of security when working in Internet banking.

Lack of memory in the phone linked to the card

One of the common reasons why Sberbank's one-time password for payment does not arrive isfull phone memory. To solve the problem, it is enough to delete unnecessary SMS notifications so that a message from 900 appears in the "New" or "Unread" folder.

But when deleting, you should carefully choose files for cleaning: you can accidentally move a new message, which will contain the treasured password for payment. If this still happened, you should order a second password in Sberbank Online. It will also be valid for 300 seconds after being sent.

Change mobile operator

If the client is not satisfied with his tariff plan and operator, he can choose another, more advantageous offer, keeping his old number. But changing a mobile operator does not always have a positive effect on the operation of the Mobile Bank service.

9 out of 10 customers do not have problems using Internet banking when switching to another tariff plan and changing their mobile operator. But every 10th client is faced with the fact that he does not receive a Sberbank one-time password for payment and logging in.

The first thing you can do in this situation is to call 900 and find out if the Mobile Bank service is active with this phone number. If the service is working, you need to wait 24 hours and try again to use the service. In the event that waiting did not help, you should leave an application to the Support Service for the resumption of the work of the "Mobile Bank".

If the operator says that the service is disabled, thenThe second thing to do is re-enable notifications. This can be done immediately during the conversation, at the terminal or bank office (with a passport and a card).

If even reconnecting the service did not solve the problem with the receipt of notifications, then perhaps the reason is related to the mobile operator. It is recommended to contact the new tariff provider to resolve the issue with the receipt of SMS. To apply, take your passport and mobile phone with you.

Delay when receiving SMS: what to do?

Sometimes the reason why Sberbank's one-time password for payment does not arrive is not due to its absence as such, but to a delay. The client has no more than 5 minutes to process the request and confirm the operation.

If during this time the cardholder did not answer with a code from SMS, the operation will be in the "Draft" status. The delay in receiving SMS is most often associated with a temporary failure. In this case, you should wait until the time to confirm the operation (300 seconds) expires, and then send the confirmation request again.

Repeated notification arrives much faster: the client can see the coveted SMS in 30 seconds. If this does not help, you need to restart your cell phone and re-enter the Sberbank Online system, and then try again.