"Almaz-Holding": customer reviews, jewelry and product quality

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

When choosing a piece of jewelry, buyers want to be sure of the quality of the product and the metal from which the product is made. It is equally important to choose a jewelry manufacturer. A good reputation of a jeweler is a guarantee that the product will match the price and please the buyer. One of the leaders in the jewelry business in the Russian Federation is Almaz-Holding, whose reviews allow buyers to evaluate the work of the staff, the range and quality of products.

Company History

The formation of the Almaz-Holding jewelry brand began in 1993. Now it is one of the three largest holdings in Russia for the production of jewelry and jewelry made of precious metals.

Gold of "Almaz-Holding" has earned the trust of buyers not only thanks to many years of practice, but also due to the quality of products. Since the beginning of its activity, the company has cooperated only with the best enterprises.

In 1998, production was carried out at the Krasnoselsky Yuvelirprom plant. The history of the company has 90 years of impeccablereputation and adherence to the traditions of Russian jewelry craftsmanship. The plant of the village of Krasnoye-on-Volga is currently cooperating with the brand.

In 2003, "Almaz-Holding" (jewelry network) became a leader in the export of products. Every third product sold was successfully sold outside of Russia. In 2018, Almaz-Holding was recognized as the largest jewelry exporter in Russia.

In 2012, the network actively cooperated with government customers. The Almaz-Holding store received orders for the manufacture of products from bimetal. The unique offer allowed to expand the range of products.

The next year, in 2013, the number of Almaz-Holding stores increased to 250. The company actively promoted goods abroad: in 2016, a new store opened in China.

The brand became in demand not only among ordinary citizens: orders for the manufacture of jewelry came from celebrities and famous people in the Russian Federation (for example, Fyodor Konyukhov).

Recently, the company has given preference to the development of online sales: in 2017, the first online store with franchising and a religious bias is opened. In the "Symbol of Faith" shop, online shoppers buy jewelry and products of a certain theme, decorated with gold and semi-precious stones.

Features of the jewelry business from Almaz-Holding

Trading chain is a popular brand. Jewelry "Almaz-Holding" soldin Russia and abroad. You can buy products in stores or online. When buying online, customers receive a five percent discount.

A feature of Almaz-Holding's business is the use of ancient Russian traditions of craftsmanship. One of these traditions is the manufacture of jewelry using Krasnoselskaya filigree. Lace volumetric patterns are popular with buyers of precious souvenirs with stones made of gold and silver.

"Almaz-Holding" pays attention to product design. In 2015, the "Life" ring won the prestigious jewelry award at the International Jewelery Design Excellence Award-2015 in Hong Kong. In the same year, a collection with free-cut diamonds was developed. The technology made it possible to increase the brightness of the product without increasing the cost of jewelry.

The 2016-2018 watch collection with precious metals stands out for its quality and special handwork. Products in the men's and women's collections of Almaz-Holding are available to customers.

Product information

The assortment of "Almaz-Holding" allows not only to purchase precious jewelry, but also to buy interior items, religious worship or beautiful metal products.

All collections are designed in such a way that customers can easily find the right product. They are divided into categories according to different directions: product type, purpose and recipients.

For example, entering the "Gifts" section, the buyer of "Almaz-Holding" can choose anyfrom categories:

• events;
• zodiac signs;
• women, men or children.

Depending on the purpose of the purchase, you can choose the metal, sample, product type and size. If the product is available, the buyer has the opportunity to order it to the selected store or receive it by courier delivery.

On the Almaz-Holding network you can buy:

• rings;
• earrings;
• pendants;
• chains;
• bracelets;
• dishes;
• objects of religious worship;
• souvenirs.

Among the non-traditional items for a jewelry store are:

• brooches;
• beads;
• piercing;
• clock;
• tie clips;
• cufflinks.

Customers can purchase writing utensils and smoking accessories. Among the interior decorations are decorative panels (Orthodox, Muslim and others), Muslim plaquettes, trays.

The "Exclusive" section presents high-value products with unique inserts. Any product is confirmed by a quality certificate and has a lifetime warranty.

Quality assurance

The partner for the supply of stones is the well-known Gomel plant "Kristall" in Russia. It has an impeccable reputation, trusted by dozens of partner jewelry brands.

The buyer can verify the authenticity of the stone in any salon using a special tester. If the producthas not been verified, the customer will be compensated upon purchase.

In addition to checking the stone, the buyer can weigh the product and determine its size without leaving the salon. More than 57 thousand models are at the service of buyers. 3.5 thousand new jewelry and other products appear annually.

The level of manufacture of the product corresponds to GOST. This is confirmed by the stamp of the Upper Volga Assay Inspectorate. When buying any product, a receipt is issued, which indicates information about the product, sample and metal, information about inserts.

The guarantee of long and comfortable wear of jewelry is the 3D modeling of the human body in the manufacture of each product. The technology eliminates inconvenience during regular wear and discomfort during fitting.

When describing the insert, hundredths of carats are indicated, which allows you to check information about stones and compare the cost of the product with analogues of competitors. You can buy jewelry made of silver in Almaz-Holding for the amount of 399 rubles, and a product with diamonds - from 2999 rubles.

Ordering jewelry online

If among the proposed options the buyer did not find anything that interested him, he can order a product online according to his own design. To do this, you must fill out a special order form, specify the material, size and inserts (if any). If there is an image, the photo must be attached on the website of Almaz-Holding and send a request for processing.

Within 24hours, an employee of the company will contact the client and advise on the possibility of manufacturing the product, cost and terms of work. Delivery of handmade jewelry is possible to the selected salon or by courier. When ordering an individual decoration or a souvenir, prepayment online is required.

Product quality reviews

Purchasing jewelry and products is an expensive purchase, so it is important for buyers that the product is of high quality. "Almaz-Holding" is a company that meets quality standards and has a long-term successful history of manufacturing products in Russia and abroad.

Feedback from Almaz-Holding customers about the quality of products is positive in 9 out of 10 cases. Buyers note the conformity of the metal sample, weight and design. There are no complaints about precious inserts: they always meet the stated requirements.

A distinctive feature of the Almaz-Holding brand is the opportunity to purchase exclusive jewelry with diamonds and other valuable inserts. The average price of 1 product is 215 thousand rubles. According to customer reviews, Almaz-Holding provides a lifetime warranty for all products. This confirms the confidence of the supplier in their product and strengthens the reputation in the jewelry market.

There are a lot of reviews on the Web from buyers of the Almaz-Holding brand. Almost all of them are positive. Here's what those who chose Almaz-Holding's products appreciate:

• interesting design;
• high quality forging and metal;
• opportunity to purchase a uniqueproducts;
• service level;
• convenient delivery.

But there are also those who were not satisfied with the purchase at Almaz-Holding. Among the negative points, buyers note:

• The price of the product. Almaz-Holding products are 5-10% more expensive than competitors' offers. This is due to the high quality and cost of manufacturing the product.
• Inconvenient cost format in an online store. First of all, buyers pay attention to the minimum cost of goods, which is possible taking into account all discounts on the loy alty card. As a result, some of those who ordered goods are surprised at the higher cost when paying to the courier or in the store.
• Paid delivery (when ordering less than 5 thousand rubles and delivered by courier). In most online stores, delivery is free if you purchase a smaller amount, for example, 2 or 3 thousand rubles.

Most buyers have no complaints about the sellers in the salons. Everyone notes their knowledge of the goods, the competence and politeness of the sellers. An order can be placed on the website in any Almaz-Holding store, with free delivery to the selected store.

Customers' opinion about service at Almaz-Holding

One of the indicators of success in jewelry is the quality of service in the salons. Almaz-Holding's products sell well, and the work of the staff contributes to this in many respects.

As the clients of the salons note in their reviews, toEach buyer has an individual approach. Lovely, neat girls work in the salons. Any of the sellers can advise not only about the product, but also about the history of its creation. This is important, because Almaz-Holding sells not only jewelry, but also religious items, dishes and souvenirs with precious inserts.

In "Almaz-Holding" customer reviews about the quality of service are almost positive. Very rarely, people wrote that the sellers were rude or incompetent. Almaz-Holding manages to achieve such a service thanks to the correct personnel policy.

Special attention is paid to the selection of personnel in the company. Before getting a job, all girls undergo training and an interview with a company representative. Based on the results of the verification, those who are worthy of representing the face of the jewelry brand become members of the team.

Working conditions allow sellers to enjoy their work. According to Almaz-Holding employees, the company produces only high-quality goods and carefully monitors the absence of defects. This is important because precious metal items cannot be exchanged or returned.

The seller does not have the right to put up defective goods for sale, but if an employee of the company (already during the sale) notices that the product is not made properly, he is obliged to notify the buyer about this. This approach minimizes the occurrence of conflict situations and allows customers to be confident in the quality of goods and a high level of service in Almaz-Holding.

Delivery terms for jewelry

Orders at Almaz-Holding are accepted both in salons and online stores. If, when viewing a product in the salon, the buyer did not find the right size or wants to purchase a product that is not available, the sales assistant places an online order through the store. In this case, the client can pick up the product in the selected salon. Delivery is carried out within 21 days. The order is stored for 1 month.

When ordering via the Internet (independently, on the official website), the buyer can choose two delivery options:

• self-delivery through the Almaz-Holding store;
• courier service.

In the first case, delivery is always free. The order will be sent to the salon chosen by the client no later than 21 days from the date of registration of the application on the Internet. In the jewelry store "Almaz-Holding" 3 days are allotted for processing an application and assembling an order.

In the second case, delivery is free for purchases over 5 thousand rubles. When placing an order for a smaller amount, the buyer must pay 500 rubles for courier services. Delivery is made to the address specified by the buyer.

From the reviews of "Almaz-Holding" it can be seen that if the buyer orders 3 things of the same type, for example, 3 rings, he must pay 100% of the order online. There is no limit for other purchase options, including bundles.

In addition to online payment, payment is provided in cash or by bank card upon receipt. After paymentit is impossible to refuse the goods. The order can be canceled until the moment of payment or if the buyer did not pay for it in the salon a month after the delivery of the product.

Terms of return provide for a factory defect of the product. Reviews about Almaz-Holding describe the minimum number of returns for this reason. The supplier is interested in maintaining an impeccable reputation. Tracking defects is carried out at all stages of implementation, including the process of selling the product to customers in Almaz-Holding stores.

Addresses of shops in Moscow

Citizens of the capital can purchase quality jewelry at the following addresses:

1. st. Cosmonauts, 7, bldg. 2.
2. st. Bolshaya Akademicheskaya, 4.
3. Ave. Vernadsky, 37.
4. pr. Stratonavtov, 9.
5. Lyubertsy, sh. Novoryazanskoye, 7.
6. Shcherbinka, st. Railway, 44.
7. Balashikha, Zheleznodorozhny microdistrict, st. New, 43.
8. Schelkovo, prosp. Proletarian, 11.

The full list of Almaz-Holding addresses is listed on the company's official website. Buyers can apply in person to the salons or order online.

Salons in St. Petersburg and other regions

Clients of the northern capital of Russia can contact the salon on ave. Leninsky, 160. Salons in other cities:

• In Bryansk: Moskovsky Ave., uch. 49 (TC "Europe"); Lenin Ave., 9.
• In Voronezh: prosp. Moscow, 129/1.
• In Kaluga: st. Kirov,26.
• In Kursk: st. Karl Marx, 68 (TC "MegaGrinn").
• In Orel: sh. Kromskoe, 4 ("MegaGrinn" TMK).
• In Podolsk: Ave. Revolutionary, 36/14.
• In Ryazan: st. Novoselov, 17 (TC "XXI century").

A list of all branches is on the official website of the jewelry store. The information is updated regularly. In total, there are more than 200 outlets of Almaz-Holding in Russia. Customers can arrange delivery of goods online at any of the stores or choose a courier service.

One of the largest representative offices are branches in Kazan. Residents of the city can visit any of the 7 salons. According to reviews about Almaz-Holding, in Kazan all stores work very conveniently, until 20-21 hours. This allows you to shop in your free time.

"Almaz-Holding" in Kazan is located at the following addresses:

• st. Pushkin, 5.
• y. R. Sorge, 95.
• st. Moscow, 2.
• st. Zalesnaya, 66.
• st. Leningradskaya, 27.
• st. Yamasheva, 93.
• st. Bauman, 7/10.

Bonus program

Almaz-Holding club card is provided in the network of jewelry stores. With it, club members buy products with discounts up to 20%. Each point accumulated on the card is equal to 1 ruble discount.

Pay for the purchase with the help of "Almaz-Holding" bonuses, members of the club can only partially. The percentage of the maximum discount on the club card depends on the metal and type of product (for details, see the table).

Sizediscounts on Almaz-Holding club card

Metal product	Product type	Maximum discount percentage with club card points, %
Gold	Chains and wedding rings	10
Gold	Gold jewelry without gemstones/ with artificial or semi-precious inserts	15
Gold	Jewellery with precious stones and diamonds	20
Silver	All Almaz-Holding products	20

A feature of the bonus program is that it is not always possible to sum up points with discounts in chain stores. The possibility of obtaining the maximum discount on the card, taking into account the promotion, must be clarified in the stores of Almaz-Holding.

Employee reviews of Almaz-Holding products

Sellers are always aware of what products they should sell. Therefore, the opinion of Almaz-Holding employees matters when choosing jewelry.

Only qualified and trained employees work in the salons of the company. Particular attention in the selection of personnel is paid to the appearance and literacy of sellers. Each of them must know detailed information about the goods, including the history of manufacture and features. Since Almaz-Holding sells not only jewelry, but also religious goods, dishes, decorative elements made of precious metals (with and without stones), customers are interested in learning unusual facts about the product.

According to reviews, the work in "Almaz-Holding" is official, so the sellers are interested in making sales and are enthusiastically given to work. This is reflected in the level of service. One of the major branches is located in Kazan. According to reviews about Almaz-Holding, the girls in the store are always friendly, sociable and help with the choice of goods quickly and efficiently.

The possibility of ordering online wins over customers who are not used to leaving the store without a purchase and allows you to choose any item in the Almaz-Holding catalog. In addition, customers like the design of salons.

The brand is recognizable in Russia. The salons are conveniently located: within the city, with an indication of the location on the company's website. Employees of Almaz-Holding note the convenient work schedule and the loy alty of the management. Such conditions allow us to provide a high level of service, which is confirmed by positive customer reviews.

Recommendations for potential buyers

But not all reviews of Almaz-Holding products are positive. There is information from buyers who are not lucky with the goods. Such a minority, no more than 3% of the total number of reviews posted on the Web. They warn potential buyers about a possible bad purchase even from a well-known brand.

The web has recommendations for those who order online. The reviews about Almaz-Holding indicate that after delivery the product should be checked for compliance with the information specified in the passport. If athe buyer noticed that the product was not made properly, has a defect or the weight does not meet the declared parameters (less than the product indicated on the product card), he has the right to file a claim for a return of the purchase or exchange the product.

Acquisition in the salon is not always a guarantee of quality. Sellers make sure that the goods on the counter meet the stated requirements. But marriage also occurs (about 0.5% of purchases). In this case, the claim should be filed in the store where the product was purchased. Return of goods is possible if there is a manufacturing defect or a gross discrepancy between the goods (weight, design, scuffs or premature wear).

It is not always possible to issue a return or exchange jewelry in the jewelry "Almaz-Holding". Products made of precious metals with stones are among the goods that are subject to exchange only in case of marriage. Otherwise, the product remains with the buyer without the possibility of a refund or exchange.

This eliminates cases in which customers exchange quality brand products after wearing, for example, if they are tired of them. "Almaz-Holding" monitors the reputation and quality and does not allow such cases.

The return and exchange rules are detailed in the contract when making an online purchase. The conditions can also be clarified in the brand's salons or by calling the hotline. The site has an online chat to support regular members of the club and new customers of Almaz-Holding.