2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16
The first person you see in a hotel is the hotel manager. Always sweet and friendly, he will try his best to make your stay memorable and comfortable.
From the outside it may seem that the duties of the hotel administrator are limited to just providing the keys to the room and registering you in the database. To dispel this myth, let's take a closer look at the work of one of the main employees of the recreation complex.
Often the position of an administrator is called a "receptionist". Translated from French, this word means "door". The hotel specialist received this name because his workplace - the reception desk, is located in the immediate vicinity of the entrance, and he meets guests. This wording, of course, is not accurate, because the administrator in the hotel performs much more functions, based on his job description. So, he must ensure the smooth operation of all hotel services, controlthe readiness of the room for check-in, check the availability of the necessary drinks and snacks in the mini-bar, coordinate the work of subordinates. In small hotels, the administrator is entrusted not only with the function of registering guests, receiving keys and valuables (in a safe), but also preparing the room stock for check-in, informing guests about the main attractions of the city and how to get to them.
One of the most important functions performed by the hotel administrator is booking rooms by phone, e-mail and other means of communication, controlling the hotel load and fixing the non-appearance of guests on the appointed day. Failure to take into account the number of booked and occupied rooms in a timely manner can lead to an “overbooking” situation - in other words, guests will buy more rooms than they have in the hotel for free use.
Quite often, the hotel administrator receives requests to book additional services, first of all, this concerns the possibility of providing tourists with extra beds for children and adults or changing the room category. If possible, the room category can be changed while already staying at the hotel by making an additional payment.
All questions, disputes and conflict situations are also obliged to be resolved by the hotel administrator, within the framework of the powers assigned to him. Who, if not him, should decide on a complaint received from a client if he was not provided with a pre-booked room, services, if he had problems withpayment.
For any hotel, profit is the main goal, so the hotel administrator is also entrusted with the function of controlling the departure of guests, during which the payment of all bills should be checked.
In order to properly and accurately ensure the operation of all services, the hotel administrator must know the rules for the provision of hotel services, room maintenance, staffing rules, hotel structure and other aspects. This knowledge is necessary in order to perform their work qualitatively and professionally.
The position of "the face of the hotel" is an important and responsible one. Regardless of the situations and problems that occur in the hotel, a good mood and a smile do not leave the administrator, because the service sector is based, first of all, on hospitality.
Everyone can become an administrator of a hotel complex: you need to study at a university, technical school or courses in the hotel industry and have a tremendous desire to work. Knowledge of foreign languages is welcome, especially if the hotel is located in a tourist center with a large flow of tourists.
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