Online store "Lamoda" - reviews, features and conditions

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

A large number of fashionistas and women of fashion prefer to buy new clothes for themselves in online stores. As a rule, such a desire is driven by lower prices for clothes and shoes, which is associated with the absence of the need to pay expensive rent in shopping centers, as well as a large visual selection of products.

One of the most popular stores is Lamoda. In reviews of this portal, very often customers talk about its positive features. There are, of course, such cases when you have to meet with negative comments, but such options are rare and, as a rule, problems arise as a result of individual situations.

So, what are the features of this online store and what customer reviews about "Lamoda" are found on the Internet? More on that later.

General information

"Lamoda" is a store that offers online shopping enthusiasts a wide range of goods in various categories. It is here that you can find not only fashionable clothes and shoes, but also personal care items, perfumes and a certain amount of goods necessary for housekeeping.

Among the sections of the store's catalog you can find one that offers "Premium" class goods - here branded goods that are delivered directly from the manufacturer are presented to the attention of buyers.

Often, the site hosts sales and all kinds of promotions in which many customers take part.

How to place an order

All orders in the Lamoda online store are processed online. In order to look through the catalog and move the items they like to the basket, the client can use an Internet browser or special applications that are installed on gadgets based on Android or iOS.

In order to determine the desired color and size of clothes or shoes, the client should pay attention to the field located to the right of his image. It contains indicators regarding the available color options, as well as the availability of sizes. A description of the item is also provided here, indicating the country of origin, brand and material from which it is made. After selecting the required parameters, the client must click on the "Add to Cart" button.

Afterof the stage described above, the guest of the store can continue shopping or go directly to the shopping cart to place an order. At the time of the formation of the application, the client must indicate the point to which the parcel should be delivered, as well as all the desired conditions regarding payment and the possibility of fitting.

When all the proposed fields are filled in, you can save the order and wait for the consultant to call to confirm the application. As practice shows, a store employee calls 15-20 minutes after the above actions.

Delivery

Any buyer has the right to issue targeted delivery of the ordered goods. To do this, at the stage of finalizing the application, you should indicate the exact address where the courier should bring clothes, shoes or other goods. In the reviews about "Lamoda" about the delivery, which are left by the buyers of the store, it is often said that this service is provided quite quickly and at a high level. It is carried out in most cities of Russia, the list of which includes such settlements as Moscow, St. Petersburg, Nizhny Novgorod, Perm, Krasnoyarsk, Voronezh and many others.

As buyers note in their reviews of Lamoda couriers, each employee of this service takes their work as responsibly as possible, ensuring the complete safety of both the goods themselves and their proper appearance. Each of them carries small change that can be used to give change - this, according to customers,very good decision of the store. In addition, each courier is distinguished by politeness and the ability to properly communicate with the consumer.

When receiving the goods, the buyer has the right to inspect it before paying and even try it on, if, for example, we are talking about clothes or shoes. To do this, at the time of the order, you must tick the appropriate box. The store's website states that, if this option is selected, it usually takes no more than 15 minutes to try on.

Some buyers leave feedback about the drivers at Lamoda who deliver the goods. They also talk about how this group of store employees perform their duties very well, ensuring the integrity of the ordered items.

Payment

Payment for goods ordered in the store is possible both in cash and non-cash. To ensure the second option, all couriers carry a manual terminal with which you can withdraw funds from plastic cards linked to the international banking system.

As practice shows, most customers prefer to use the possibility of cash payment. In their reviews of Lamoda, buyers note that this is how you can initially verify the integrity and proper quality of goods, and only then transfer funds to the courier.

Return

Sometimes there are situations when the ordered item does not suit the buyer for anyparameters. In this case, subject to certain conditions, the customer has the right to return the goods. The reviews about "Lamoda" say that this function works properly and fairly quickly. In order to return an unsuitable product, it is enough to form a return package, in which it is necessary to place the ordered item, a receipt confirming its payment, and also write a statement, the text of which will state the intention of the buyer (its sample can be found on the website of the online store).

After the parcel is formed and sent, you need to create an accompanying online application. To do this, open the window in which the purchase was made, select unsuitable items from it, indicate the reason for the refusal and click the "Save" button.

After a short amount of time, the client will receive an SMS to his phone number, in which the fact that the goods have arrived at the warehouse will be noted. As practice shows, the funds are returned to the buyer to the bank card with which the payment for the order was made (or to the bank account details specified by him) within 10 days from the receipt of such a message.

The negative feedback about the return in "Lamoda" says that some of the ordered goods come in a different model (there is confusion in the warehouse). In this case, the procedure for getting your money back is quite problematic, but completely solvable. However, such situations naturally cause dissatisfaction among buyers.

Clothes and shoes

Bcustomer reviews about "Lamoda" often say that the store has a huge range of products in the categories classified as "Clothes" and "Shoes", and this, no doubt, pleases.

In the "Clothes" section, customers can choose for themselves stylish blouses, shirts, trousers, skirts, shorts, T-shirts, T-shirts and some other wardrobe items that are suitable for both women and men. A separate group in this section includes products for children and adolescents, which, as noted in the description, are made only from high-quality materials. Using a special promo code, which can be obtained during participation in promotions held by store partners, customers can find a discount of up to 50% on the purchase of clothing.

As for shoes, the store's catalogs offer a large number of its varieties, designed to be worn at different times of the year. Here you can find stylish boots, sandals, shoes, sneakers, slippers, boots, and other types of it. The reviews about "Lamoda" say that the portal offers a wide selection of women's shoes, and often at big discounts. In addition, a good selection of such positions for men is also pleasing.

Sporting Goods

Special attention of buyers is drawn to the presence of a large assortment of sporting goods that will be of interest to representatives of different sexes and all age categories.

In addition to clothes and shoes from well-known brands, the store offers a variety of hats andaccessories that are necessary for a he althy lifestyle. Yoga mats, soccer and basketballs, as well as sports watches and glasses are in high demand here.

Accessories

In reviews of the Lamoda store, it is often said that the catalog posted on the portal offers a large selection of accessories designed for any type of clothing. So, here you can find a considerable number of bags, wallets and belts that are necessary to create a casual stylish look. In addition, for women there is a huge range of shawls, scarves and gloves. Watches and quality jewelry are also in high demand among both women and men.

A separate category on the website of the online store presents accessories for smartphones, tablets and laptops. Every day they are purchased in large quantities. The guests of the store say in their reviews about "Lamoda" that on the portal you can find jewelry items for different brands and models of the most popular gadgets.

Beauty products

A large assortment of beauty products captivates a huge number of customers of different age categories and gender. Some reviews about "Lamoda" say that the group of these products includes both cosmetics intended for applying makeup and products for face and body care.

Among all groups of beauty products, hair care products and medical cosmetics are especially popular. Some beauticiansadmit that they purchase all the equipment for the implementation of procedures through the catalog of the Lamoda online store, since it provides the largest selection of equipment manufactured at European factories.

A large group of products is medical cosmetics, the action of which is aimed at eliminating certain problems in certain areas of the body. So, in this section you can buy products against hair loss, to combat acne and inflammation, as well as children's kits, the products in which are made exclusively from natural ingredients.

Homeware

This category of goods is undoubtedly incredibly popular among buyers. It offers a wide selection of bed linen, towels, blankets, bedspreads, pillows, as well as many other household and household items. In addition, a huge catalog offers kitchen products, items for secure storage, as well as textiles for the home.

Brand Items

The online store "Lamoda" offers its customers a huge selection of products that are produced by world famous brands.

The clothing category contains products made by companies such as Guess, Fabretti, Mango, Nike, Oodji, Incity, and Levis. As for shoes, the most widely known brands offered in the catalog are: Ralf Ringer, Nike, Keddo, Tamaris, Lacoste, Vitacci, Topshop and some others. Among the well-knownsports brands offer products from companies such as Puma, Reebok, ROXY, Under Armor, Adidas.

As for accessories, most of them are from brands such as Dorothy Perkins, Lamania, Mango, River Island, Fabretti and Guess. Fans of cosmetics shopping at Lamoda very often note the quality of brands such as L'Oreal Paris, Maybelline New York, Almea, Garnier, Holika Holika and Limoni.

Employee reviews about Lamoda

Some employees of the online store also leave their comments regarding the conduct of labor activities in this company. So, on the forums you can find both positive and negative comments.

Employees in the reviews about Lamoda say that the company regularly pays wages, moreover, in the promised amount. The workplace, according to their comments, is organized in the proper form, in compliance with all labor protection requirements.

Employees-drivers in the reviews of "Lamoda" talk about the fact that they have to work on different routes. Often there are situations when it is necessary to travel to neighboring cities. Work on such routes is paid at an increased rate, and all expenses that may arise during the ride are covered by the company.

Among the negative comments, one can find statements that there are cases of substitution of goods and various confusion with its issuance to couriers. In such situations, all disagreements that arise withby the buyer, the store employee must settle on their own. Many couriers complain about low wages, which are about 30-35 thousand rubles. for 15-17 shifts, however, these reviews about working at Lamoda are rather controversial.

Communication

Any store customer has the right to receive some advice regarding the quality of goods. In addition, all issues related to the delivery of products, as well as their return, can be resolved by contacting the store administrator at the phone number listed on the main page of the company's official website. To communicate with consumers and inform about upcoming promotions and product availability, the store has organized online communication through some well-known social networks: VKontakte, Odnoklassniki, Instagram, Twitter, Viber and Facebook.

Some customers of the Internet portal prefer to receive advice through the online form that appears when the buyer enters the site. In a small chat window, a guest can ask any question they are interested in - the administrator will answer it in a matter of seconds.