V-Laser chain of household appliances stores: reviews

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

V-Laser chain of household appliances stores is one of the largest in the Far East. Numerous reviews about "V-Laser", which are left by regular customers, focus on the fact that buying here is very profitable. Well, let's try to figure out if you can really save money by buying in this store and whether you will not have to pay the miser twice.

About company

V-Laser Group of Companies includes many enterprises, including:

• home appliances stores (more than 70);
• hypermarkets and grocery supermarkets ("VL-Mart" chain);
• factory "Ocean", specializing in the production of household appliances;
• logistics company;
• security company;
• recreation center "Ocean".

How it all began

Like Moscow, "V-Laser" was not built immediately. The holding began to slowly grow and develop since 1991, when Boris Postovalov, its founder, decided to engage in private business and created a small family business in Ussuriysk. What happened next?

• A year later, Postovalov opened a video equipment store by renting the premises of the Central Library.
• In 1994, another store was opened, and in 1995 the network had its own service center, at the same time a representative office of the company was opened in the capital.
• In 1997, the security company "Kondor" was created, which still functions to this day.
• In 1998, Postovalov buys out the complex of buildings of the bankrupt Rodina plant, where Okean refrigerators were produced until the mid-90s, and sets up production there using completely new technologies. A few months later, the first LG refrigerator is assembled at the factory. This was the beginning of mass production. Already after 4 years, the plant begins to engage not only in the assembly of foreign household appliances, but also in the production of TVs, refrigerators, washing machines, etc. of its own brand - "Ocean".
• Then, a transport and logistics company, a factory service department, a hypermarket where both products and household appliances were presented at the same time, a hotel at the Okean recreation center and numerous service centers and companies that control the activities of stores were created.

Today, the V-Laser group of companies continues to grow and improve in all areas of activity. She herself and her products have received various awards more than once.

But still, the main activity of the company is the production and sale of household and audio-video equipment.

V-Laser home appliances stores

Network of household appliances stores"V-Laser" has more than 70 stores with which you are already familiar:

• Amur Region;
• Kamchatka;
• Sakhalin Region;
• Magadan;
• Yakutia;
• Siberia;
• Primorsky Territory;
• Khabarovsk Territory.

Suppliers

In addition to Ocean's own household appliances, V-Laser cooperates with the following Russian and foreign suppliers:

• "Fairy";
• "Dream";
• "Lysva";
• "Biryusa";
• "Vitek";
• "Toshiba";
• "Tefal";
• "Sony";
• "Samsung";
• "Roventa";
• "Philips";
• "Panasonic";
• "Mulinex";
• "LG";
• "Craps";
• "Kaiser";
• "Indesit";
• "Hansa";
• "Burning";
• "Daewoo";
• "Eyelid";
• Brother;
• "Bosch";
• "Binaton";
• "Ariston".

V-Laser LLC offers good household appliances at low prices thanks to its own production and partnerships with reliable suppliers.

Benefits

The company claims the following advantages over its numerous competitors:

• competent and qualified staff;
• the actions of employees are strictly according to the standard developed bymanagement team;
• high quality customer service;
• wide range of products;
• extensive network of service centers;
• affordable prices;
• convenient store layout.

Prestige Club

The "V-Laser" company has a system of discounts and benefits "Prestige Club". Every customer can become a part of this system. To do this, you just need to purchase a Prestige Club card in any of the V-Laser stores. Upon receipt of the card, a questionnaire must be filled out.

What is the benefit of the card

When making a purchase in the stores of the network or when registering a ticket to the recreation center "Ocean" in the amount of 2000 rubles, the client receives coupons on the card (1 coupon equals 1 ruble). For a purchase of 2,000 rubles, the client is returned 200 rubles to the card.

Unused coupons expire only after 2 years.

To receive a discount, the card must be presented to the cashier when making a purchase.

The size of the discount depends on how actively the client makes purchases in the stores of the network in the last 2 years, and is:

• 2% if the customer has not purchased anything in recent years;
• 3% if the amount of purchases for this period was 5 thousand rubles;
• 4% if the customer "left" 10,000 rubles in the store over the past couple of years;
• 5% - 20,000 rubles;
• 6% - 50,000 rubles;
• 7% - 100,000 rubles;
• 8% - 200,000 rubles;
• 9% - 500,000 rubles;
• 10% - 1,000,000 rubles.

If a client who has a card makes purchases in the stores of the network every month for six months, then another additional percentage is added to the main percentage.

The "Prestige Club" card can also be used in partner stores, because the discount system unites not only the "V-Laser" network, but also more than 250 companies.

Partners

Many partner companies of the V-Laser chain of household appliances stores determine the amount of the discount on the Prestige Club card:

• Melody of He alth pharmacies provide discounts from 3 to 10%;
• stationary store "Cat Scientist" - 10%;
• Mary Poppins Family Center - 5%;
• furniture company "Olimp" - 10%;
• Coreana jewelry store - 5%;
• Fishka holidays agency - from 5 to 10%;
• Plumbing store "Dalsantekhkomplekt" - 5%.

The full list of partners can be viewed on the V-Laser website.

Online store

For the convenience of customers, an online store "V-Laser" was created. To order goods, you must go through a simple registration procedure, during which you must specify the following data:

• first and last name;
• phone number;
• email address.

You can also connect the "Prestige Club" card to your account so that bonuses are accrued and debited from it automatically.

How to order

After registering, you can start shopping online:

• choose the item you want and click on the "Add to Cart" button;
• then find the cart icon in the upper right corner of the page, click on it and you will be taken to the cart;
• there you need to select a store or warehouse from which you need to deliver the goods (or you will pick it up yourself);
• next, enter your first name, last name, phone number and e-mail in the appropriate fields;
• if you have a promotional code for a discount, enter it in the field on the left;
• specify the delivery address and payment method or click on the "Pickup" button if you want to pick up the goods yourself;
• click on the "Confirm order" button.

Payment Methods

There are several ways to pay for the goods:

• Payment to the courier. If you have chosen home delivery, then the order can be paid to the courier upon receipt, only in cash.
• Online payment. When ordering goods in the online store, you can pay for it online. In this case, after confirming the order, you will be redirected to the bank page to complete the payment. There is no need to be afraid to pay for goods via the Internet, because the store does not see your data, you send them directly to the bank.
• Payment in the store. You can choose this method if you pick up the goods yourself. You can pay both in cash and by credit card.

Promotions

The "V-Laser" store regularly pleases customers with new promotions. Here are examples of some of them:

• "Our price". Goods at a special, reduced price are highlighted with a special price tag in stores and a nameplate on the Internet resource. The only thing to remember when buying such a product is that discounts on the promotional code or the "Prestige Club" card do not apply to it.
• Installment programs. The store offers several such programs at once: "Quick installment plan" for 3 months with an amount of 2000-9999 rubles, 4 months for a purchase from 10,000 to 29,999 rubles and 5 months for a check amount from 30,000 to 200,000 rubles. "Easy installment plan" - for 6 months, regardless of the amount of the check. "Convenient installment plan" - for 10 months for purchases from 20,000 to 100,000 rubles.
• "Bonus Fever". In the city of Blagoveshchensk, an action has started that allows you to win up to 3,000 bonuses on the Prestige Club card. To participate in it in the "V-Laser" store, you need to buy a lottery ticket worth 100 bonuses, erase the protective layer and immediately receive your winnings. You cannot buy a lottery ticket for cash. Only bonuses credited to the card for previous purchases in "V-Laser" are accepted for payment.
• Repair of household and digital equipment. Since April 2017, VL Service service centers have been accepting any equipment for repair, not just those purchased from the chain stores.

Wholesale

"V-Laser" provides the opportunity to buy goods in bulk. Why is this offer attractive?

1. Special prices.
2. Availability of conveniently locatedwarehouses.
3. Prompt shipment of goods.
4. Individual offers.
5. Delivery by own transport company "VL-Logistic".

It is worth paying special attention to the fact that when buying goods at a wholesale price, discounts and promotions of retail stores do not apply.

Warranty

It happens that the purchased equipment fails. Then warranty service comes to the aid of buyers.

The V-Laser group of companies has a division called VL Service, which specializes in the supply of spare parts and warranty service for equipment.

"VL Service" serves the products of the network, in particular, it is engaged in warranty repairs of equipment of the trademarks "Ocean" and Daewoo.

During the warranty period, service should only be carried out by authorized service centers of manufacturers. Their addresses are indicated in the warranty cards for the goods. The presence of a coupon is a prerequisite for the performance of repair work under warranty.

A correctly completed coupon must contain:

• column with the name of the product;
• warranty period;
• product sale date;
• device serial number.

Warranty may not apply to certain parts of the device, or their period may be shorter than the main product.

Repair period is no more than 45 days.

If the damage cannot be repaired, the product is replaced withthe same or a full refund of the purchase price.

Customer feedback

Reviews about the "V-Laser" from the customers of the store are very diverse. But, unfortunately, there are more negatives than positives.

In the negative feedback about the "V-Laser" buyers note the following:

1. Bad quality of product. Many say that the equipment broke after a few days of use.

2. Problems with the return of goods or funds. Some buyers note that they failed to return the faulty equipment under warranty. Either the service said that they themselves were to blame for the breakdown, then they claimed that there was an attempt to open the device, which automatically leads to the loss of the guarantee, then they refused to return the funds, without really explaining the reasons. For example, V-Laser customers from Khabarovsk often describe situations where they are unable to either repair under warranty or return defective goods.

3. Unqualified personnel. A number of customers speak negatively about the store due to the inappropriate behavior of the staff. Someone hints that consultants cannot tell anything about the technique of interest to the buyer, someone directly speaks of a boorish attitude when returning goods, someone complains about the poor performance of couriers. For example, V-Laser customers from Komsomolsk-on-Amur leave messages stating that the store may not open the box with the product before selling it to the customer. Be careful. The item may be defective when you open it.at home.

4. Careless attitude towards potential customers. As it turned out from the reviews, V-Laser has a very large army of failed clients. People who looked at the goods in the store simply could not wait for the consultants to find out more about it or could not get through to the store to clarify the details of the purchase via the Internet.

5. Problems with delivery. In addition to the fact that the waiting interval is up to 8 hours, which is a whole working day, delivery is sometimes delayed for several days, even if the client lives 2 minutes away from the store.

Positive feedback is mainly focused on the following:

1. Comfortable conditions are created even before entering the store. Many positive reviews refer to the V-Laser store in Vladivostok. Customers are very pleased with the large customer parking attached to the store.

2. Logical arrangement of goods. The undoubted advantage, according to buyers, is the zoning of the trading floor. Large and bright departments allow you to quickly find the right product and examine it.

3. Unobtrusive consultants. In "V-Laser" consultants do not run after clients, persuading them to buy, for example, a few more very necessary accessories for the selected computer. They do not offer products many times more expensive than the price tag, within which the buyer wants to meet, they do not offer to importunately issue a loan or installment plan. Many clients of "V-Laser" from Ussuriysk note very fast and high-quality workstaff.

4. Price. The main plus of V-Laser stores is prices. They are much lower than competitors. This is achieved not only due to less cheating, but also due to the fact that in stores, along with popular models of equipment and electronics, not the most famous brands are represented.

5. Ocean products. The technique "Ocean" has its fans. So far, the products are presented only in V-Laser stores. And due to the fact that the manufacturer practically sells his products himself, the price of equipment is very democratic. For example, a refrigerator of this brand can be bought at a price of 14 thousand rubles, and a vacuum cleaner - from 2837 rubles.

V-Laser in major cities

V-Laser stores have a convenient opening hours, mostly from 10 am to 8 pm, which allows people to shop even after work.

In large settlements there are several stores located in different parts of the city:

• In Vladivostok, the "V-Laser" store is presented in three "copies": at Okeansky Prospekt, 52A (this large hypermarket is open from 9 to 21), at Tramway, 12A, at Russkaya, 5 and Borisenko, 1.
• In Khabarovsk, "V-Laser" is also represented by three stores: on Shelesta street, 112A, Tryokhgornaya, 80 and Voroshilov, 35B.
• In Komsomolsk-on-Amur, "V-Laser" has 2 stores: on Lenina Avenue, 39 (Singapur shopping center) and on Kirova Street, 56 (Vybor shopping center).
• Two shops"V-Laser" in Ussuriysk work an hour longer than usual: from 9 to 18. Their addresses are: Lenina street, 113 and Nekrasova, 252.

The opening of a new V-Laser store in Krasnoyarsk is planned soon.

Instead of a conclusion

So, what is worth remembering when making a purchase in V-Laser stores (as, in fact, in any other home appliances store)?

1. When ordering in an online store, it is better to choose pickup. Why? Because you can come to the store, inspect and "feel" the product, and only then proceed to its registration and payment. And you can order delivery directly from the store.
2. Before paying for the goods, do not neglect to inspect it. It is better to find a malfunction in the store and refuse to purchase than to contact the service center later.
3. Feel free to ask the consultants, it's their job to answer your questions.
4. Reviews on the Web should not be blindly trusted. "Black" ways to deal with competitors have not been canceled, besides, no one checks the authenticity of reviews.
5. Keep warranty papers and make sure they are filled out correctly in store.
6. Do not attempt to repair a broken device yourself, otherwise the warranty will be automatically canceled.
7. Be prepared to wait for delivery. The courier calls back about an hour before he arrives at your house. Do not go far, because he does not have to wait for you.
8. After receiving the item, unpack it and inspect it for damage. Don't signthe act of accepting the order before inspection, otherwise you agree by default that the goods were delivered safe and sound.

Well, that's it. Approach shopping with a sober head. We wish you a pleasant shopping and a long service life of your new household appliances!