"Rostelecom": feedback from users and employees

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

The telecommunications market in Russia is saturated with companies of various levels. Regardless of its size and involvement in the regions, television and Internet access are considered the most important among the range of services provided. Large companies can please customers with interesting package programs for users who want to connect to local and long-distance telephone communications, as well as cellular communications. The competition among such organizations is very high, so the leaders in the field of telecommunications do not rest on their laurels, but continue to fight for customers every day.

From our article you will learn about Rostelecom. Reviews allow you to get an idea about her as an employer and partner. Let's say right away that they are quite contradictory, so we will not draw conclusions, but simply provide complete information about the company. Readers, guided by reviews of Rostelecom and publicly available data, will be able to get an idea ofhim as a possible provider of services and jobs.

Getting to know the company

In the reviews of Rostelecom employees, personal impressions of the work prevail, and in the comments of users, the quality of the services provided is most often assessed. From all this, it is quite difficult to get general information that allows you to get to know the company and information about its activities in the field of telecommunications. But we will fill this gap and give our readers a chance to get to know Rostelecom better.

From the reviews you can learn that the company has been on the telecommunications market for twelve years and during this time has become a reliable partner for Russians. To date, more than one hundred million people use the services of this organization.

In addition to providing services to the population, Rostelecom (sometimes mentioned in employee reviews) takes an active part in various government projects. The most significant and interesting ones include the development, creation and ongoing support of the public services portal, as well as the installation of a video surveillance system for elections and broadcasting the received data via the Internet.

Judging by the reviews, Rostelecom has the largest network in the country. It stretched for about five hundred thousand kilometers. All this allowed us to take a leading position in its market segment. The company's presence is most evident in the following industries:

• broadband Internet access;
• interactivetelevision;
• telephone communication;
• cellular.

I would like to mention that the organization includes up to nine mobile operators. It is also impossible not to mention that Rostelecom is a company with a large number of branches throughout Russia. Today there are about eighty of them. Thus, one can understand how branched this structure is. Moreover, it is interesting that it includes not only enterprises, but also training centers, recreation centers, a multifunctional customer service center and even representative offices outside of Russia.

Based on all of the above, one can easily form an opinion about how attractive the work at Rostelecom is. Feedback from employees about her will give a more complete picture of the employer, so we will give them a little later.

Basic principles of the company

Reviews about Rostelecom from customers and employees are just one of the options to get to know the organization better. But since such comments always contain a certain amount of bias, for reliability, you can ask about the basic principles of the company, which we did. Usually such information is located on the websites of the organization. And Rostelecom is by no means an exception to the general rule.

The company's management sees the main goal of its work in creating opportunities for people. This rule applies to both clients and own staff. The company is trying to achieve this goal through a wide range ofrange of services, participation in charity events and volunteer movement, implementation of various social programs.

If we designate the principles of organization, then the geographical coverage can be considered paramount. Initially, when developing its projects, the company decided to adhere to uniform conditions regardless of the regions. This strategy proved to be advantageous, as it allowed us to implement the most ambitious and large-scale projects. As a result, according to official statistics and feedback from employees, Rostelecom appears as an organization that is present in almost every region of Russia.

It is impossible not to mention in a conversation about the principles of the company, about a special approach to technological development and innovation. Rostelecom does not skimp on them, believing that only in this way can it continue to occupy a leading position in the telecommunications market.

An integrated approach is another of the company's principles. According to him, any problem that has arisen on the way to the implementation of the project should be considered in the aggregate of different factors. Only then will her decision be correct and will not lead to other problematic situations.

Reviews about Rostelecom on the Internet and television give an idea of the long-term perspective of most of the programs and projects. Any initiative is developed taking into account the existence of several years. This approach allows us to implement all the previously listed principles of the company.

Social policy of the organization

Reviews about workin Rostelecom they allow you to learn a lot about the company, but they rarely touch on a large number of social programs. And their list is extremely impressive, because in this area the organization has been well known for a long time. In addition, such activities give a generalized idea of the company as an employer. Let's take a quick look at Rostelecom's social policy.

Many employees write in reviews that the company actively supports youth. This is expressed in sponsorship of educational institutions, the issuance of scholarships to talented students, the organization of internships in the company and other activities that contribute to the development of the younger generation.

Rostelecom pays a lot of attention to charity events. The company's management supports children's medical institutions, provides assistance to orphanages and cooperates with veterans' organizations. A significant share in percentage terms in social policy is occupied by cultural projects. Within their framework, the preservation and restoration of cultural sites, the support of buildings of religious value, as well as participation in interesting creative projects.

Sports programs also did not go unnoticed by Rostelecom. Both children's and adult sports receive support from the company in the form of sponsorships and promotions.

The Internet is recognized as not the safest place for children and teenagers to spend time, but without it it is already difficult to imagine growing uppersonality. That is why Rostelecom took care of creating a special area within which the children's and teenage Internet segment is being formed. Such a project is in great demand by modern society, so it is one of the most promising.

We hope that our reader has already formed a certain opinion about this company. And the reviews that we will give in the following sections will complement it. So, let's look at Rostelecom from a slightly different angle.

Provider "Rostelecom": customer reviews

This company is rightfully considered one of the largest Internet service providers in the country, so it is not surprising that quite a lot of feedback is given on this subject. Of course, not all of them contain positive comments. Clients often identify real shortcomings in the work of the company, which the management of the organization then analyzes and tries to eliminate. Therefore, Rostelecom continues to occupy a leading position as the most demanded provider.

First of all, let's discuss the negative feedback. What do people dislike about the company? In most of the comments, clients mention the discrepancy between the declared and actual cost of services. Often, when signing a service agreement, one tariff plan is offered, but after a while it is transformed into another without the knowledge of customers. Moreover, the difference in price can be several hundred rubles.

Also known for "Rostelecom" and disconnection problems. Even with the application sent to the office forrefusal of services with an explanation of the reason, it is likely that your contract will not be canceled even after four months. Moreover, all this time a fee for services will be charged, in addition, pen alties for non-payment may be added to it.

Quite often, customers complain about the support service. It seems that the employees here often change, so many of them cannot provide qualified assistance because of their incompetence.

There are a lot of positive reviews about the work of Rostelecom. Most of them relate to the abundance of favorable tariffs. The company regularly updates tariff plans, thinks through new connection conditions to expand its customer base. Every month, Rostelecom holds promotions and offers interesting programs that allow you to connect not only the Internet, but also other services at the same time.

Often in reviews about Rostelecom's Internet, customers write about the quality of communication. They are pleased with a stable signal, which can be counted on even far from the city. This allows the company's clients not to change their usual way of life even when they are away. This is especially important for people who work remotely. Therefore, they always choose this provider.

Among the opinions about the Internet "Rostelecom" can be identified and disputable. In them, different clients note the same facts, but give them a different assessment. For example, some people are quite satisfied with the payment system for communication services, while others consider it inconvenient and brings additional difficulties. Interesting but similar controversial comments about ISPa lot is left.

Assessing the quality of mobile services

There are much more positive reviews about Rostelecom mobile communications than negative ones. Therefore, we can say that as a mobile operator, the company has shown itself to be a reliable partner. Clients willingly connect to it and use it all over Russia.

Of the minuses in the comments, you can find information about connecting additional services without the knowledge of customers. Thus, often a person finds out that he must pay for certain subscriptions after his account balance goes negative. Moreover, it is useless to fight with such an attitude. As soon as you disconnect from some subscriptions, several new ones will be added next month.

However, there are also positive reviews about Rostelecom. Mobile communications provided by the company are of very good quality. Due to the abundance of towers throughout the country, the signal is stable, and you can talk without interference anywhere in Russia.

Subscribers who use Rostelecom's cellular communications rate it a solid five and often recommend it in reviews. In addition, the company has a flexible system of discounts for regular customers and special conditions for new subscribers. All this makes the operator even more attractive to customers.

Rostelecom television: pros and cons

Most often, those who connect the Internet service from the company supplement it with interactive TV. There are always quite a lot of reviews about Rostelecom TV, thanks to them you can form an opinion about whether it is worthwhether to connect to such television or is it better to find another way to enjoy your favorite programs outside the city or in your apartment.

Most of the comments about the company's services are subjective, so it is extremely difficult to consider them reliable. We have analyzed only those reviews that indicate real facts that characterize Rostelecom television for good or bad.

Among the main disadvantages are the periodic disconnections of channels. This is done without warning subscribers, so they never know when a particular channel will be turned off. Moreover, their connection also occurs arbitrarily.

In negative reviews about Rostelecom's television, there is often information about problems with payment. That is a fixed monthly amount. It changes regularly, so it is extremely difficult for subscribers to decide on the next payment without consulting the company's employees. Moreover, even in this case, there is no guarantee that the cost of the service will not change.

The main advantage of television from this company, subscribers consider the abundance of packages. The choice of channels is quite large, which will attract completely different segments of the population. The undoubted plus is the cost of connection. In addition, the whole process is very fast, as the company's employees do not make new subscribers wait long. It is not uncommon for only a few hours to pass between paying for TV and being directly connected.

Separately, customers notethe ability to connect a lot of channels away from the city. This is relevant for those Rostelecom subscribers who leave for a summer cottage in the countryside, but do not want to part with their usual comfort.

Local communication services

Of course, most people today prefer to use cellular communications, and landline phones are considered a relic of the past. However, without them it is difficult to imagine various government agencies, schools, kindergartens, restaurants, hospitals and many more places. Therefore, local telephone communication is extremely important, especially since there are people who prefer it in their apartments.

Reviews from Rostelecom's clients regarding local communications are generally positive. Drawing a conclusion on many characteristics, we can say that the operator provides a high quality service. Moreover, at a cost it is available to almost all subscribers, regardless of monthly income.

An advantage of the company's clients is the fact that it is possible to install a landline phone in any region of the country where Rostelecom's presence is noted. The company always enters a new market with a full package of its services.

Negatively, subscribers comment on the service after connecting the phone. The fact is that in case of problems on the line, it takes weeks to wait for the masters. And often, as a result, the subscriber does not receive real help, but a formal reply under the pretext that he himself was not at the place during the visit of the master. Such an attitude makessome Rostelecom customers to refuse the services of the company.

Negative feedback about work in the organization

If you start to analyze such comments, you will stumble upon diametrically opposed opinions. This is due to the fact that people get jobs in different branches and in different positions. Naturally, the working conditions in these cases cannot be the same. This is where negative reviews about management, office equipment and attitude towards ordinary employees come from. But we tried to analyze the maximum number of comments in order to understand what still does not suit former employees and job seekers at Rostelecom.

Most often in such reviews, people express dissatisfaction with the quality of training of new employees. It is structured in such a way that it does not provide complete information about future work. As a result, the employee begins to perform duties unprepared and is forced to study at the workplace.

Most of the employees also consider the technical equipment of the branches to be strange. Often, installed programs are already outdated, so they give out errors regularly. This also includes the system of data transmission between different structural divisions. This is not done in person or by phone, but via email, which adds some confusion to the workflow.

Positive comments from employees

People see a lot of advantages in Rostelecom. Most of them include white wages,employment in accordance with all Russian laws and free education. Many people write in reviews about the convenient location of offices and their arrangement, which creates comfortable working conditions. Also, employees often note a well-coordinated team as a plus. This is typical for most branches of Rostelecom. Separately, employees mention stable wages and bonuses paid regularly to particularly distinguished employees of the company.

Instead of a conclusion

Is it possible to assess Rostelecom's activities in a few words? This is virtually impossible, because such a large company causes a lot of positive and negative reviews at the same time. Therefore, summing up, let's say that Rostelecom can be considered a noteworthy partner and employer, despite some shortcomings in work, quite typical for such a powerful figure in the telecommunications market.