Term for returning goods to Leroy Merlin: conditions and procedure for returning, necessary documents

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Neither detailed advice from a manager, nor the ability to choose a product on their own can fully protect a person from purchasing products that contain hidden flaws. There are other reasons for returning: buying more than necessary, the wrong type or brand of products. Taking into account the return period of goods, unused products can be returned to Leroy Merlin.

Important conditions

To make a return, you must contact the chain store where the purchase was made. Some use the Leroy Merlin online store to purchase goods. In this case, in order to return the goods and get your money, you should communicate with the consultant online.

To return purchased items, you must meet the following conditions:

1. Products have not been used.
2. Product looks like new. There are no scratches, other deformations that appeared onfault of the user from the time of purchase.
3. The packaging has a neat appearance. It is assumed that the product was removed from it, the technique was examined in order to see the marriage, other shortcomings, to understand that it is not suitable in a particular case. Despite the ability to open the package, it must not be torn or deformed in any other way, otherwise the goods may not be accepted.
4. The complete set of goods is preserved.

If you have a check, the process of returning goods is simplified, but even if it is lost or damaged, it is possible to complete this procedure. You can replace it if you present other documents confirming compliance with the terms for returning the goods to Leroy Merlin, as well as on a check, for example, a warranty card.

Claim deadlines

There is a set of rules according to which goods are returned and exchanged:

1. For any purchase, the deadline for returning goods to Leroy Merlin is 2 weeks from the date of purchase. During this time, you can return items that meet quality indicators, but do not fit a particular consumer in terms of size, shade, and other characteristics.
2. Special conditions of the Leroy Merlin hypermarket. You can return most types of products, guided by the rules of this distribution network, within 100 days from the date of purchase. Even well-preserved remnants of building materials can be returned, however, provided that the packaging is completely intact. Suppose, after the completion of the repair work, there was a roll of wallpaper orseveral blocks of tiles. If desired, they can be returned by receiving the amount of money corresponding to the price of the goods.
3. The term for returning equipment to Leroy Merlin is limited by the warranty period. In the accompanying documentation, the manufacturer prescribes what period of time the buyer can count on the opportunity to exchange the goods, as well as apply for warranty repairs in case of breakdowns.

Special conditions with a service card

If you have a Leroy Merlin service card, the return period is extended to 1 year. For example, if a person purchases building materials, but opens them a few months after purchase, then finds that the product does not suit him, he can return it within 365 days according to the same rules as in two weeks.

Features of applying

Return of goods in all outlets is made in strict accordance with the law No. 2300-1 of 1992-07-02. In order for the products to be successfully returned, the deadline for returning the goods to Leroy Merlin must be observed, and it is necessary to issue a written application, as well as bring confirmation that you have made a purchase. Usually this is a receipt, a warranty card, which are issued at the time of purchase of the goods.

In most cases, returning items is easy. Special counters are organized, managers can advise the client on a specific return situation, if necessary, issue application forms, suggest how best to express their claims. You must fill out an application in 2 copies. You give one to the manager, and take the second for yourself. If you are faced with a refusal to accept a claim, you must send it to the address of the hypermarket where the goods were purchased. The letter must be registered, it must be indicated so that you receive a notification of delivery.

How to apply

The claim is made in free form, there is no need to follow the standard plan. Each particular outlet may have its own forms, using which you don’t have to think about what to indicate in the next line in order for the application to be accepted.

To avoid problems and the application does not have to be rewritten, you should pay attention to its content. Mandatory aspects that must be indicated in the claim:

1. Full store name and location.
2. Your initials, your registered address, contact information. Usually they ask for 2 phone numbers.
3. Describe on what day the purchase was made, what exactly and in what form was purchased, so that it would be easier for employees to check that the person complies with the return time to Leroy Merlin.
4. List of factors that led to the decision to return the product to the store. Specify which option to resolve the situation suits you. If you want to return the goods and return the money spent, it is important to clearly write down how much you expect. This is usually the price of the product for which you purchased it. It is important to fill in this information carefully, as the cost of the goods could change fromdate of purchase.
5. Additionally, a list of attachments to the application is formed, including the check number, other documents, if available.
6. Signature of the buyer, date of completion of the application.
7. You must show your passport to be able to apply. A driver's license may be a substitute.

The rules and terms for returning goods to Leroy Merlin in Moscow and the regions are the same.

Steps for returning goods

The return process for some construction products is difficult as larger parts may not be suitable. For their transportation, special transport is required. If you have any doubts about any product, it is advisable to check with the manager in advance the rules for its return.

List of actions that must be performed to return the goods and receive funds:

1. Make sure that the deadline for returning the goods to Leroy Merlin is observed, the necessary documents are present.
2. Check the integrity of the packaging, make sure that you return the goods in full.
3. Prepare a receipt, which indicates the date of purchase of the goods and its cost.
4. Make sure you bring your passport with you.
5. Contact the manager of the outlet where the purchase was made.
6. Make an application.
7. Give it to the manager and present other documents, then hand over the goods.

If the buyer decides to replace the goods, the seller must provide a similarwithin a month. If the required product is in stock, the exchange can be carried out on the day the defective product is delivered. Even if some parts have to be ordered separately, the store employees are given no more than 30 days to complete this work.

How defective products are returned

If you find defects in the structure or operation of the product, it is possible to demand its replacement, regardless of the product category. Article 503 of the Civil Code of the Russian Federation indicates the rights of a consumer who has discovered a marriage. You can choose any solution to the problem:

1. Full cash refund.
2. Replacing the goods with the same, but without defects.
3. Exchanging a product for a similar one, but with a change in brand or model. Depending on the cost of another option, you will have to pay extra money.
4. Totally free repairs.
5. Compensation in monetary terms if the repair work was carried out by the buyer.

If it becomes obvious that the defect in the design of the goods occurred through the fault of the manufacturer or seller, you can return it even if the presentation has been lost.

For example, you purchased a faulty chainsaw, took into account the deadline for returning the goods to Leroy Merlin, but damaged the handle during transportation. It is possible that the seller will declare the impossibility of returning the goods due to a scratched surface, but this action is illegal. Defective goods are not subject to further sale.

Whatthe rules can not be violated by the seller

When a faulty product is found, the store's actions must comply with the following rules:

1. The solution to the situation is chosen by the consumer, his requirements must be met within a week.
2. If it was not possible to clarify which party is to blame for the damage to the goods, additional expertise will be required. In this case, the period is extended to 20 days.
3. When a product is replaced and the required option is not in stock, store employees are given a delay of a month to bring the right copy.

When the money will be paid out

If a person does not plan to exchange goods, but requests the payment of funds, the application must specify the appropriate condition. When the remnants of building materials are handed over, the manager calculates their cost minus those already used. Within a week, the buyer receives the funds.

Money can only be received in the way in which the payment for the purchase was made. If cash was deposited, the money can only be collected in person. When paying by card, finances are sent to the account from which they were received. With bank transfer, money is sent within a week, but the buyer may receive it later due to the nature of the bank.

In order to protect your rights, you need to know what the term for returning goods to Leroy Merlin is relevant in a particular case. You must also bring proof of purchase with you.particular branch and the date of the transaction. After submitting an application for the return of purchased products, the requirements of the buyer will be fulfilled no later than 30 days.