Return of goods to "Auchan": procedure and conditions, terms, necessary documents

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

"Auchan" is a popular hypermarket offering its customers a huge number of different goods at fairly low and attractive prices. You can buy food, household chemicals, clothes and interior items here. This organization works officially, so the return of goods to Auchan is carried out on the basis of legal requirements. Some items are non-returnable if they are in optimal condition. Certain items can be returned within 14 days of purchase. If the warranty period has not yet ended, but a defect is detected, then you can return the goods within this period.

Which item can be returned?

Return of various goods to Auchan is carried out in a standard way, since the legal requirements are the same for all organizations. The basic rules for this process include:

• any product that has any defects, significant defects or is classified as non-liquid items is accepted within a reasonable time;
• if purchaseda thing for which there is a warranty period, then you can return it if there is a marriage during the entire period of validity of this period;
• if a returnable item is bought, it can be returned for any reason within 14 days, but only if it has not been used for its intended purpose.

For the implementation of this process, certain conditions must be met. These include that there must be proof of purchase in a particular store, and it is also not allowed for the item to be used by the buyer for its intended purpose for an extended period.

Which items cannot be returned?

It is not always possible to return goods to Auchan, as there are some items that are considered non-returnable, so if there is no marriage, then you will not be able to get money back for them. These items include:

• cosmetics;
• Personal hygiene items, which include various toothbrushes, eye lenses or shampoos;
• knitwear and textiles;
• household chemicals;
• precious items;
• plants;
• printing products;
• items intended for cars or bicycles;
• kitchenware;
• interior items;
• food.

Return of the above items is allowed only if defects, defects and significant shortcomings are found. In this case, the buyer must meet the deadlines established by law. Return of goods to "Auchan" is made by standardTherefore, customers can insist that the employees of this hypermarket comply with the requirements of the law.

Return Conditions

In order to return any illiquid product to the store, buyers must consider certain conditions. These include:

• buyer should ensure that any damage or problem is the result of a manufacturing defect and not misuse;
• it is important to find evidence that a particular item was bought in a particular store, for which a check, receipt or other documentation is used;
• if you paid for goods by bank transfer, you can get a bank statement;
• if it is impossible to find a payment document, then you can involve witnesses who were in the store at the time of purchase;
• is made in the store where the item was purchased, an application for a refund;
• important to make sure the product is returnable.

If a cashless payment was used for the purchase, Auchan will return the money to the card within 10 days.

How do I return an item of good quality?

Anyone can return different items to the store even if there is no damage or defect. The procedure is performed only within 14 days after the purchase. For its implementation, the rules are taken into account:

• the buyer has a paymentproof of purchase;
• the item was not used for its intended purpose, therefore it has its original appearance;
• not passed since the purchase of 14 days;
• all tags or other required items retained;
• the item is not a non-returnable item;
• packaging must not be damaged.

Under such conditions, you can return your funds for such an acquisition. Fraudsters often use this opportunity to purchase expensive clothes, carefully put them on for any holiday, and then return them to the store within a set period of time.

Refund terms

In the standard order, the return of goods is carried out in Auchan. How many days can you keep an item? If there are no defects in the item, then you can only return it to the store within 14 days after purchase.

If 14 days have already passed, returns are permitted within a reasonable time frame or within the warranty period, but must be subject to a manufacturing defect.

How is the procedure for good quality goods?

The return of goods to Auchan is carried out in the correct sequence of actions. To do this, the following steps are performed:

• The reason for returning the item is initially determined;
• if the thing simply did not fit for various reasons, and also it does not belong to non-returnable goods, then payment documents for this item are prepared;
• then you need to contact the store employees, wherethe item was originally purchased;
• an application for a return is drawn up, and it will certainly indicate the reason for performing this process;
• then the item is checked by the employees of the hypermarket, as they must make sure that the product has a tag, and that it has not lost its original appearance;
• if there are no complaints, then the funds are returned to the buyer, and the method of return depends on whether the purchase was paid in cash or by bank transfer.

Process can only be completed within 14 days after purchase. If this period has passed, and there is no defect in the product, then the return is not possible.

Defective Goods Return Policy

If during the warranty period various defects are detected in the product, then it can be returned to the store. The conditions for returning such goods to Auchan are standard. To do this, the following steps are performed:

• initially collecting documents confirming the purchase of a specific product in the store;
• with this documentation and the immediate thing you need to come to the hypermarket;
• a statement is drawn up, which indicates all the identified defects and shortcomings that do not allow the item to be used for its intended purpose;
• indicates in the document which conflict resolution is optimal for the buyer, as he can replace or fully return the item;
• in some situations, employees immediately return the funds,but in the presence of technically complex or specific items, an examination is required;
• the check is carried out within 30 days, and it should provide information on the reason for the formation of certain defects;
• if a marriage is confirmed, the buyer receives his funds;
• if the fault of the buyer is established, then the citizen takes back the damaged item.

The buyer can choose an exchange of goods instead of returning money to Auchan. It is allowed to choose even a slightly different model with an additional payment or the return of a certain amount of funds.

What should I do if the product was ordered online?

"Auchan" offers its customers to purchase various items using the Internet. If different goods are bought in this way, the legal requirements are still taken into account, so the process of returning goods to Auchan is standard even when making purchases through an online store. But some nuances are taken into account:

• if the goods were paid through the official website of the store, then it is required to attach an electronic receipt to the documents transmitted to the store employees;
• if payment was made in cash to the courier, it is important to keep the sales receipt;
• the claim must be made on the store's website using a special online form, so there is no need to visit any chain store.

If the specialists of the hypermarket refer to the fact that it is impossible to accept goods purchased on the Internet,that is a violation of the law. Under such conditions, the buyer can complain about the store to various government authorities.

Do I have to deal with the return myself?

Often, the buyer does not have the opportunity to independently deal with the return of his funds for goods purchased in the Auchan network. The power of attorney for the return can be drawn up for any other person. This document must be notarized.

The buyer's representative can represent the interests of the person concerned by means of a power of attorney.

What to do if the store refuses?

Even in such a large distribution network, there may be cases when employees of the organization violate the requirements of the law, therefore, they unreasonably refuse to return goods to customers. The buyer in this case must do the following:

• must ask for written notice of denial;
• with this document, you can apply to Rospotrebnadzor with a complaint, on the basis of which an investigation will be conducted in the store;
• if the consumer protection service cannot cope with such a situation, then a lawsuit is filed with the court, and a complaint is also transferred to the prosecutor's office.

Court practice shows that if the buyer is really right, then he has the right to return the goods to the store, and the court takes his side. In this case, the store is forced to return the funds, and the offended buyer may even demand compensation for non-pecuniary damage.

Conclusion

Auchan is a large hypermarket that operates on the basis of numerous legal requirements. Customers can return both good and defective items to this store as long as certain conditions are met.

If the store refuses to return without good reason, then this is the basis for filing a complaint with the Federal Service for Supervision of Consumer Rights Protection and Human Welfare or the prosecutor. If necessary, a lawsuit is filed with the court.