Administrator - who is this? Professional duties of an administrator

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

The modern consumer is very picky about the quality of services provided to him. Therefore, this area is constantly being improved. The position of administrator is gaining more and more popularity. So, today most shops, clubs, salons have such an employee in their staff. Clients are more willing to visit establishments where such a specialist works. After all, you can always turn to the administrator of the institution for help, ask questions of interest and resolve a conflict situation.

Features of the profession

An administrator is an official whose work is related to the management of a state or commercial organization. Such an employee is rightfully considered the chief assistant to the director. Therefore, the requirements for his skills, abilities and personal qualities are high. According to many employers, a good administrator is someone who:

- is a professional in economics and management;

- understands document management;

- can process information on a computer;

- skillfully owns communication skills;

- has high organizational skills;

- has such personal qualities asemotional stability, tolerance, ability to convince.

Professional Duties of an Administrator

These include:

• Providing quality customer service, creating comfortable conditions for them.
• Providing the visitor with the necessary information regarding the range of services, promotions, possible bonus programs.
• Documentation (booking an appointment, filling in the customer database, etc.).
• Ensuring public order (takes action in case of conflict situations, considers customer complaints, monitors employee discipline).
• Monitoring the maintenance of cleanliness in the room, compliance with sanitation standards.
• Inform management about service deficiencies.
• Following orders from the boss.

The administrator is the right person in many areas of business.

Trade sector

Trade is a very ancient occupation of people. Selling is a useful skill. Today every trade enterprise wants to be competitive. To do this, it is not enough just to have a quality product, you need to be able to offer it to the buyer. This function is often performed by the store administrator. The duties of this official include managing the work of the trading floor. He must control the acceptance and delivery of goods, the timeliness of the appearance of products on the shelves, shop windows, check the quality, expiration date of the entire range.

To attract customers,the manager can conclude an agreement with the company for BTL services. Such advertising of goods in the form of tastings, presentations of new products increases the rating of the enterprise, and the initiator receives a legitimate bonus.

Also, the store administrator tries not to miss interesting promotions. Because as a result, the company will receive a profitable bonus delivery. And it is never superfluous, because sometimes the store incurs losses due to theft, delay in goods.

Entertainment

The club administrator is a manager, a representative person who is responsible for the quality of the clients' leisure time. This specialist should control three areas - the club premises, employees, customers.

A good receptionist understands the importance of style and cleanliness of the room. As well as the adjoining territory outside.

Kitchen workers, waiters and bartenders, technical staff, security service are subordinate to the administrator. The manager is obliged to ensure that all of them observe the rules of discipline, hygiene and sanitation. If, for example, a client finds hair in his dish, then this will be the fault of the administrator, since he did not control his staff.

The club manager is obliged to politely meet visitors, escort them to a table and tell them about the possible services of the establishment. In the case of a large number of guests, he can entrust this to an experienced waiter. If conflict situations arise or the client makes claims regarding the quality of service, the administrator must listen delicately and acceptsteps to resolve the problem.

Beauty industry

Working in this area is not as easy as it seems. The administrator in the beauty salon is selected not only according to the level of professionalism, but also according to external data, because he will be the “face of the company”. It is he who first of all sees clients and judges the level of salon services by him.

Administrator welcomes visitors. He helps to choose procedures, advises to pay attention to additional services of the company. He also deals with cash settlements, coordinates the work of other salon specialists.

Whatever the direction of the company, the administrator is first of all a qualified specialist with excellent abilities for organization and self-organization.