2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16
Users of "Mobile Bank" can sometimes encounter incorrect operation of the service, when it is impossible to send SMS to number 900. The problem, in 90% of cases, is temporary and can be easily solved by the client himself. But Sberbank cardholders want to be aware of why SMS is not sent to 900, and what to do if such a situation occurs.
Causes of problems with Mobile Banking
To make quick transfers or use the Sberbank Online service, bank customers must have a plastic card with a valid phone number attached. But even the presence of all parameters does not guarantee 100% service operation.
There are several options why SMS is not sent to number 900:
- incorrect mobile phone binding;
- lack of funds on the subscriber's account;
- lack of freememory on mobile phone;
- virus in smartphone;
- technical failure in the system;
- changing mobile operator.
Almost every problem is easily solved. Most of the reasons are temporary. It will take no more than 24 hours to fix them.
Problems with linking "Mobile Bank"
One of the main reasons why SMS is not sent to number 900 is the incorrect linking of the mobile to the bank card. This happens if the client connected the wrong phone number in the terminal or bank office.
In this case, he will not be able to use the possibilities of "Mobile Bank" until he binds his phone number. At the same time, it is important to quickly disconnect the wrong cell number from the card, since its owner can use the client's funds.
To bind a new number and untie the old one, the cardholder must contact the bank office or call the hotline. In both cases, a passport is required for identification.
In the Sberbank terminal, the client can only connect a new number to the card, but it will not be possible to untie the incorrect one. The term for linking a new number and disconnecting the old one is 24 hours from the date of application.
Lack of funds on phone balance
Since 2018, some operators have begun to charge a fee for sending messages to 900. Not all customers are aware of this.
One of the first fee for notifications to the contact numberSberbank began to charge the operator "Tele2". One of the reasons why Tele2 does not send SMS to number 900 is the lack of funds on the client's account.
To resume the service, you need to pay for cellular communications. The "Mobile Bank" service will become available immediately after replenishing the balance of the cell phone.
Lack of memory in the phone
Sometimes the reason why a customer cannot use SMS banking is because the mobile phone memory is full.
In order for the functionality to become active again, you need to clear the "Inbox" and "Outbox" (or "Sent") folders, deleting unnecessary files. The service will start working 2-5 minutes after clearing the memory.
Virus in phone
One of the most dangerous reasons why SMS is not sent to number 900 is the presence of a virus in the subscriber's phone. It may affect the operation of the entire device, including the ability to send a message to the specified phone number.
The virus is dangerous because it can not only block the system, but also steal customer data, including funds from bank cards and accounts. If it is not possible to clean the smartphone from it yourself, it is recommended to contact the service center.
Change of cellular operator
Most mobile operators, in order to attract as many subscribers as possible to their services, provide customers with the opportunity to connect to the new tariff while maintaining the old phone number. Not always like thisoption guarantees the stable operation of online services at the same level. This may be one of the reasons why SMS is not sent to number 900.
To get rid of the problem, the client can contact the bank office to re-bind the mobile phone number (with reconnection). If this does not help, you need to visit the office of the new mobile operator with a passport.
Technical failure in the bank
Sberbank is one of the most stable companies on the Russian market, but even such organizations sometimes have technical problems. This may be the reason why they stopped sending SMS to number 900.
The client, as a rule, learns about the occurrence of problems in a response SMS from the bank. The message arrives during or immediately after a technical failure. The owner of the Sberbank card can only wait until the specialists of the technical department solve the problem, and the Mobile Bank will be active again.
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