2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16
Using the online services of the largest bank in the country, customers send funds to each other, pay utility bills and repay loans. Internet cabinets and auto payments of Sberbank cannot be imagined without the Mobile Bank service. But not all cardholders know how to check if Sberbank's Mobile Bank is connected. There are several easy ways to do this.
Features of "Mobile Bank" from Sberbank
This is a service that allows customers to receive notifications to complete transactions on the Internet, send fast transfers and payments, and learn about the latest card account transactions.
There are 2 service packages: paid, the cost of which is 30 or 60 rubles per month, depending on the type of card, and free or economical. The choice of tariff depends on whether the client wants to receive SMS about the account balance after each incoming and outgoing transaction.
Economy tariff involves SMS when entering Sberbank Online and performing operations: sending payments to customers by number "900", finding out the balance of the card and the "Thank you" bonus program. It is free because the client does not receive messages related to changing the credit card account.
Without this, it is impossible to make a transfer to another client, use Internet banking and connect auto payments to the card. Therefore, it is very important to know how to check if Sberbank's Mobile Bank is connected.
Verification methods
For the convenience of customers, there are several ways to verify information. The cardholder himself chooses which of the options is comfortable for him.
How to check if Sberbank Mobile Bank is connected:
- Via SMS to number "900".
- Call support.
- Through Sberbank Online.
- Via mobile app.
- In the bank office.
Any way to check SMS alerts is free. For some options, you must have a passport with you (in order to pass customer identification).
How to check alerts by number "900": instructions
The simplest andA quick option on how to check if Sberbank's Mobile Bank is connected is to send a message to the "900" number. This is the official short number from which the client receives notifications from the financial institution.
To check the connection of the "Mobile Bank" using the number "900", you must send an SMS with the word "Help" to the specified phone number. If the service is active, the client will receive information about the services of the service in the return SMS.
In order to get information about the "Mobile Bank" for all cards of the owner, you need to send the number "5" to "900". In response SMS you will receive a list of connected cards.
SMS to the number "900" is paid according to the tariff of the mobile operator. Sberbank does not charge a fee for sending notifications to its number.
Contact support
When calling the support service to check the "Mobile Bank" service, the client must have a card and passport at hand, as well as know the code word. This is the control information that was indicated when applying for a credit card. It is necessary to identify the subscriber.
Call to the support service is free. Contact numbers are on the back of the plastic card.
This is the only way to check if Sberbank's Mobile Bank is connected by phone. Operators can provide datafor all cards and services connected to them only to the owner of the plastic. Support is available 24/7.
Checking the "Mobile Bank" service via the Internet
To use the "Sberbank Online" service, the presence of an MB is required. Without this, the client will not be able to receive codes from SMS to enter the service and make transactions.
How to check if Sberbank's Mobile Bank is connected via the Internet:
- Enter your login and password.
- Wait until an SMS notification arrives from the number "900". If the SMS never arrived, it means that the Mobile Bank is not connected to this number.
Through "Sberbank Online" you can also check how many numbers and which cards are connected. To do this, you need to enter the "Settings" in the upper right corner, select the "Mobile Bank" section.
The screen will display data on all "Mobile Banks" and cards with this service. The information is provided free of charge.
Checking the service in the mobile application
A similar option, how to check if Sberbank's Mobile Bank is connected, is through the Sberbank Online application. It can be downloaded and installed for free in the AppStore and Google Play.
When entering, you need to enter a code, which is a numeric combination of 5 characters. SMS notification when entering the mobile version of Sberbank Online is not required, but within 15 minutesafter logging in, the client should receive a message from the number "900" that he has entered the Internet account.
The absence of a notification indicates that the client has not activated the SMS notification service with "900".
How to find out about the availability of "Mobile Bank" in the company's office
In order to check the service at an additional office of Sberbank, the client must have a plastic card and passport with them.
How to check if Sberbank's Mobile Bank is connected to a card, in the office:
- Take the "Information" coupon (if the branch is serviced by electronic queue, without it, go to any free window) and wait for the coupon to be called.
- Submit to the manager a passport and a card on which information is required. It is also recommended to provide a phone number to which the "Mobile Bank" can be linked.
Within 5 minutes, an office employee will provide data on all cards and numbers for which the SMS informing service is active. Information provided free of charge.
You can get information only in the territorial bank where the client has a bank card account.
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