"SPSR-Express": company reviews

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Wishing to send documents or a parcel to another city or abroad, we usually turn to the Russian Post office. But sometimes it is necessary that the delivery be done urgently, sometimes by a specific date. In this case, many prefer to use paid courier delivery services, which are provided, for example, by SPSR-Express LLC. Reviews will help you figure out how well this company works.

About company

What do we know about SPSR-Express? The company was founded in 2001. Offices were immediately opened in Moscow (headquarters), Nizhny Novgorod, Kazan, St. Petersburg. The owner of the company, Vladimir Solodkin, outlined a strategy and program for the development of the company for several years to come. Until 2007, SPSR-Express LLC actively expanded its service area, opened new branches, and increased its staff. The delivery process was optimized: analysts planned new routes. Gradually the quality of service improved. New software has been launched.

In 2016The company serves more than 6,000 settlements of the country every year. In total, there are 9 distribution centers and 200 offices in Russia. In 2007, a large logistics center was opened in Moscow on Vladimirskoye Highway. By this time, the staff already includes more than 4,000 people. The company has more than 1000 own trucks at its disposal.

The main principles of work that guide "SPSR-Express":

• speed;
• personal approach to each client;
• safety of the contents of mail items;
• rational decisions.

From the first letters of the names of the principles, the abbreviation "SPSR" was drawn up in the name of the company.

Reviews about SPSR-Express (Moscow), as well as the company's corporate website, report that the delivery service has concluded large contracts for the transportation of goods with well-known international retailers: ASOS, NEXT, Sears, Aliexpress. The number of regular customers and partners of the company also includes:

• cellular operators Megafon, Beeline, MTS, Tele2;
• Ebay auction;
• suppliers of equipment Panasonic, Toshiba;
• financial institutions Alfa-Bank, Binbank, Renaissance-Credit;
• suppliers of beauty products from Loreal, Lacoste, Yves Rocher, Clarence.

Contracts with large corporate clients in "SPSR-Express" (reviews contain such information) are drawn up clearly, with the participation of qualified lawyers. In case of violation of the terms of cooperationthe courier delivery service undertakes to pay fines, and the customer has the right to terminate the contract ahead of schedule. In 2010, SPSR-Express won a tender to send USE materials. The company exports correspondence and cargo to any country, while importing postal items only from Kazakhstan.

Since 2010, a unified information center began to function in SPSR-Express. The company's clients can now receive information about the status of their mailings via the Internet. A customer support hotline is also open. Since 2013, SPSR-Express has been cooperating with banks. The courier service is trusted to deliver plastic cards to customers.

List of services

Reviews about the company "SPSR-Express" confirm that the courier service is engaged in both sending correspondence and transporting any goods that do not require special permission.

Many types of delivery the company calls the names of animals. Let's tell a little more about the services of the company "SPSR-Express".

• "Hummingbird". Delivery of documents (weight including the envelope is not more than 400 grams per 1 waybill) from door to door. As part of this service, you can send a letter, documents, printed materials to another city. For the subject of sending to the client is the courier. An employee of the company in another city arrives and delivers the item to the recipient at the specified address.
• "Cheetah". Transportation of documents and goods weighing up to 31.5 kg. As part of this service, it is not allowed to send food, cosmetics, medicines, householdchemistry, engineering.

• "Pelican". Delivery of goods of any weight, but of such a size that the sum of the width, length and height of the package does not exceed 120 cm. Within the framework of this service, special transportation conditions are provided, special precautions are observed. You can send cosmetics, household chemicals, medicines, dietary supplements, food, equipment, some dangerous goods to another city or country.
• "Bizon". Transportation to other settlements of heavy (from 68 kg), but small items. The sum of the width, length and height of the package must not exceed 120 cm.
• "Freight". Delivery of heavy and oversized cargo.
• "Online". Special complex of services for online stores. The courier delivers the goods to the client's home and accepts payment for it. The recipient of the parcel can try on or try out the item of purchase in the presence of the courier before handing over the money.
• Fulfillment. Complex of services for storage and warehouse logistics. A courier service on behalf of customers can take care of their goods.

Accompanying services and competitive advantages

Why is the express delivery service more attractive and convenient than Russian Post? What competitive advantages distinguish SPSR-Express LLC? Reviews indicate that additional services offered by the company are important for customers. They include:

• The ability for the client to personally track the status of the order by the invoice number via the Internet. This serviceprovided free of charge.
• Return the accompanying documents to the client with a note that the addressee has received a letter or parcel. This service is similar to the delivery of a notification of receipt by Russian Post.
• SMS-informing the sender and recipient about the status of the order.
• Delivery of mail in person.
• Receipt by the courier of the item to be sent to the address specified by the customer.
• Packing cargo in additional containers.

• Insurance of the shipped item.
• Individual delivery control by responsible employees.
• Loading and unloading.
• The set of services determines the final cost. Delivery is more expensive than in the branches of the Russian Post. But turning to SPSR-Express LLC (reviews confirm this), the client saves himself and the recipient from the need to stand in lines and waste time. Both parties do not have to worry about the safety of the package either.

Reviews on the quality of the courier service

The most important indicators of the quality of the delivery service are the safety of postal items and the speed of their forwarding. About how well the company "SPSR-Express" fulfills the orders of customers, positive reviews are often found. Statistics also testify to the high quality of services. It is known that in 2015 the company forwarded 90 million mail items. Such a figure is impressive!

Of course, about how delivery works at SPSR-Express, reviewsnegative ones are also available on the forums. However, if we recall the total number of letters and parcels delivered by the company to addresses, it becomes clear that the proportion of dissatisfied customers is very small.

Many customers report that the courier service works well. Postal items arrive exactly on the days they are expected. Some customers receive letters or parcels on their own at the pick-up points of SPSR-Express LLC. Their reviews also say that postal items arrived quickly, there were no problems.

Disadvantages of the courier service. Negative feedback

Of course, the SPSR-Express courier service also sometimes makes mistakes and shortcomings in its work. Clients from time to time leave negative reviews about the quality of its services. Sometimes situations arise when postal items, including goods from online stores, do not arrive on time. Doubly disappointing if a gift was ordered on a holiday.

Customers, not receiving the package on time, first of all turn to the unified delivery monitoring system on the SPSR-Express website. In this case, it often turns out that the information in the database is unreliable. For example, the program may record that the recipient of the parcel was repeatedly tried to get through, but he was unavailable. The customer at the same time knows for sure that his mobile phone was turned on, and there are no unanswered calls.

The author of one of the reviews shared an extremely unpleasant story about how he could notreceive the goods sent by the online store. On the appointed day, the parcel did not arrive, and the customer contacted the SPRS-Express hotline. Employee reviews said that the package had arrived a long time ago, but the online store incorrectly indicated the customer's cell phone number, missing one digit in it. The couriers must have noticed a clear mistake. But the system recorded only a lot of attempts to get through to a non-existent number. The delivery service staff did not try to verify the correctness of the specified contact information with the sender.

The hotline operator, having sorted out the misunderstanding, promised to deliver the goods by courier the next day. But another day passed, and again no one contacted the client. The customer called the hotline again. It turned out that the parcel was returned to the sender before his first contact with the operators. Of course, in this situation, the client was left with an extremely unpleasant impression of the work of SPSR-Express.

Reviews on customer service

There are reviews from some customers that in the event of disagreements, the SPSR-Express couriers behaved incorrectly, they could be rude.

One regular user of online stores compared the quality of service of "SPSR-Express" and the company-competitor "Fedex". The courier from Fedex, according to the author of the review, called in advance and notified that he had a package. He politely asked when it would be more convenient for the client to receive the package, and arrived exactly at the agreed time. The SPSR-Express courier behaved differently. He said in an unhappy voice that he had many addresses, and insistedso that the recipient of the parcel is waiting for him from 12-00 to 16-00. The courier refused to give a more precise time. Arriving at the address, the delivery service employee arrogantly demanded to show his passport, after which he did not even look at the document.

The client left a comment that online stores choose the delivery service themselves, and the recipient can only accept the choice of the seller. However, in the future he himself will not turn to SPSR-Express for anything.

Corporate Customer Service

As already mentioned, "SPSR-Express" works with large customers. It is curious that buyers of ASOS and Aliexpress online stores, for example, unanimously assert that orders arrive clearly at the agreed time, there are no problems or disagreements. Is it true?

International retailers sign contracts with SPSR-Express on very strict conditions. They provide for pen alties for any shortcomings in the work of the delivery service. In addition, the SPSR-Express company clearly does not want to spoil relations with large customers.

Small legal entities, however, cannot obtain similar privileges and concessions from the courier service. Therefore, the main forces of the delivery department, apparently, are directed to the fulfillment of orders from large corporations and the state.

Comments from the firm on negative reviews

Probably due to the large number of negative reviews, one of the sections of the SPSR-Express corporate website is devoted to possible difficulties in receiving parcels. The company's management draws the attention of customers to the fact that there are unscrupulous online stores. Fraudulent sellers may inform the customer that the item has been shipped. As confirmation, they will show him a fake scan of the SPSR-Express invoice. Having seen the document, the client pays for the goods. Later it turns out that the parcel was not sent, and the online store does not have any agreements with the courier service at all.

In this regard, "SPSR-Express" urges customers to be vigilant and place orders only in trusted online stores. If you are going to buy a product on an unfamiliar portal, you should at least read the reviews about it from other customers before paying money.

Company work

The company, due to the specifics of its activities, has a large number of branches throughout the country. In almost every city there are vacancies in the branches of the SPSR-Express company. Employee feedback on how good this company is as an employer is mixed. Let's try to figure out whether it is worth going for an interview to the SPSR-Express courier service.

Note that, according to the Superjob portal, this company is an attractive employer. A well-known online resource evaluates companies, including in terms of the frequency of publishing new vacancies. Fresh announcements regularly appear from the company "SPSR-Express". Feedback from employees, however, makes it clear that the regular search for specialists in different areas is associated with a high turnover of personnel.

Whatspecialists are most often needed

Companies "SPSR-Express" most often require foot couriers, drivers on private vehicles, operators to the support service and customer service managers. Slightly less frequently contests are held for warehouse employees and handymen.

How interviews work

Let's say you are interested in working at SPSR-Express. Reviews report that interviews at this company rarely take place on a positive wave. Recruiting staff is not doing the right thing. Some candidates for the position, having appeared for an interview, were immediately rejected without explanation. One applicant complained that the interviewer was on the phone almost non-stop during their 15-minute meeting, after which he rudely asked the candidate to leave without even listening to him.

What else do applicants say about interviews at SPSR-Express? Reviews of drivers (they are hired much more often than other specialists) contain information that representatives of the personnel service always ask a question about official experience. For the company, apparently, it is very important that the “rule workers” have records in their work books about past places of service in similar positions. In order to be accepted into SPSR-Express LLC, the reviews of drivers (Moscow) indicate the minimum required experience - 2 years. Many applicants have difficulty with this. Drivers often work without a booklet.

What are the other features of the device for service in the "SPSR-Express"? Reviews of employees (Moscow) report that the obligatory condition of the employer is the passage of paid training. It is also important to note that not all branches of the company accept employees. For example, the SPSR-Express branch (Smolensk), reviews of which are ambiguous, concludes contracts with drivers and workers. This means that the employee is obliged to independently calculate and pay taxes to the budget. In addition, with this form of cooperation, the employee does not have the right to leave and sick leave.

Salary

Wages in advertisements for the search for specialists for non-management positions are usually indicated in the amount of 23-25 thousand rubles. The same amounts are announced at interviews with the personnel departments of SPSR-Express. These proposals are relevant for provincial cities. Drivers are promised additional compensation for fuel and mobile communications. Reviews of SPRS-Espress (Moscow) provide information that the same level of remuneration is accepted in the head office, despite the fact that the cost of living in the capital is much higher. For small towns, this salary is customary. In conditions of market instability, unemployment, many applicants are ready to accept it. However, it is important for them to know whether SPSR-Express keeps its promises. Feedback from drivers, as well as specialists from other categories, say no.

The actual income is much less than the declared one. Applicants at interviews are voiced a hypothetical salary with bonuses, whichthey will receive subject to the maximum implementation of the plan. In reality, wages (the amount of salary that will definitely be paid) are 60-70% of the declared amounts. For example, drivers are often given monthly remuneration in the amount of 24-25 thousand rubles. In fact, they receive 16-18 thousand in their hands. In addition, although the company promises to fully compensate for the cost of fuel, this obligation is not always fulfilled. The accounting department often “forgets” to make the payment.

Work Schedule

Reviews about the employer "SPSR-Express" sound, as we can see, not very encouraging. To this it is worth adding that the courier is overloaded with business. Some drivers, especially those who have trucks, get so many errands that they have to drive to addresses from early morning until midnight.

Conclusion

What can you finally say about the reliability of the company "SPSR-Express"? Reviews allow us to conclude that the courier service as a whole works quite well. However, the main efforts of the company are aimed at serving corporate customers. An item from a major online retailer is likely to be delivered on time, but ordering from a private individual may be difficult.