"Delta Bank": feedback from customers and employees

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Despite its short history, Delta Bank quickly gained popularity among the population. For low- and middle-income people, the financial institution allowed them to buy goods in installments or take out cash loans. The bank easily survived the economic crisis in Ukraine in 2008. Things aren't going so smoothly today.

A bit of history

PJSC Delta Bank was registered only in February 2006. In a short time, he gained wild popularity among the population. The main founder is Nikolai Lagun. The financial institution began to develop at lightning speed thanks to consumer lending. In almost every hardware store there was a representative of the organization who offered to issue a loan for the goods. A little later, a new product was introduced - credit cards.

Considered a universal institution of Delta Bank PJSC. Customer reviews show that it was possible to order and issue a wide variety of financial products here. But at the beginning of its activity, the main part of the portfolio was occupied by small consumer loans. Perhaps it is because of thismanaged to survive inflation in 2008. After all, those banks that mainly focused on mortgages and car loans suffered mainly.

About a financial institution today you can hear a variety of reviews. Delta Bank (Ukraine) has a fairly extensive network of branches. In 2014, 222 branches were opened throughout the country. Customers could easily pay off loans or put money on deposits without commission. Only cardholders were dissatisfied. After all, the ATM network of this financial institution was too small.

Consumer lending

The financial institution made the main bet on the population with an average and low income. Loans for goods up to 20 thousand hryvnias were issued. These were simple consumer loans without collateral. Many clients were pleased that in order to sign the contract, it was necessary to provide only a passport and an identification code. The entire procedure for concluding the transaction took only 40 minutes. The client filled out an application with basic data and waited for a response from the credit examination. After a while, a person could go home with the purchased goods.

The maximum period for which a consumer loan could be issued was 36 months. Sufficiently loyal conditions were then offered by Delta Bank. Clients' reviews of loans were mostly positive. Indeed, often a financial institution held promotions and offered to purchase goods at 0% per annum.

Credit cards

In 2007, the bank was presentednew product - credit cards. Now, in order to purchase goods, customers did not need to contact the bank or the point of sale. Money could be withdrawn from a credit account at any time or paid in a store through a terminal. Credit cards have received a wide variety of reviews. Delta Bank (Ukraine) initially provided two types of credit cards. The universal product was offered to clients who applied to a financial institution for the first time. It was a card with a credit limit of up to UAH 3,000. and an interest rate of 23% per annum. There was also a loyal financial product. This is a credit card that was offered to customers already cooperating with the bank. The credit limit was UAH 5,000, and the interest rate was 19% per annum.

Thanks to plastic cards, the financial institution managed to significantly increase its loan portfolio. Almost every client who once concluded an agreement with a bank and was satisfied, also sought to issue a credit card. In 2008, during the economic crisis, the issuance of plastic cards was discontinued. The product returned (with slightly different conditions) only in 2010.

Cooperation with contributors

From the very beginning of its activity, the financial institution has attracted depositors. Deposit agreements could be drawn up both in national and foreign currencies. Term deposits were popular for the most part. Clients had the opportunity to deposit money at 18% in national currency and at 9% in foreign currency. During the periodeconomic crisis interest on deposits increased significantly. People were afraid to trust their savings to financial institutions. I found an approach to my clients "Delta Bank". Feedback from investors in 2008-2009 can only be heard positive. After all, then it was possible to make a deposit in hryvnia at 24%! People who were not afraid of the crisis and entrusted their money to the bank were able to significantly increase their capital.

Things were much worse in 2014. Clients who were frightened by the jump in the national currency began to terminate their deposit agreements ahead of schedule. Someone managed to immediately get their money back. And someone has not taken the entire amount to this day. Meanwhile, Delta Bank is obliged to return all the depositors' money. Reviews of deposits that were made earlier are mostly positive. And this is connected not only with a competitive interest rate, but also with the cooperation of the bank with the Deposit Guarantee Fund for Individuals. This means that the money of each depositor must be returned within 150 thousand UAH.

Mortgage at Delta Bank

Mortgage lending financial institution began to offer not at the very beginning of its activities. Only selected employees could get housing on credit. Such a financial product became publicly available only in 2013. Sufficiently loyal conditions were offered by Delta Bank. Mortgage reviews had only positive. People with official employment and a stable income could buy an apartment on credit at 9% per annum. The maximum loan term is 15 years. During this time, it was possible to fully pay off debt obligations.

And in foreign currency offered to draw up a mortgage agreement "Delta Bank". Customer reviews began to deteriorate significantly when the country was overtaken by the economic crisis. The foreign exchange rate against the hryvnia rose, and not everyone could pay the minimum payment for housing. People who contacted the bank in a timely manner and explained their situation were met halfway: lending conditions were simplified.

Car loan

It was possible to buy a car on credit with the help of Delta Bank back in 2006. But then the financial institution offered only one financial product in this area. Customers could only purchase a used car on installment plan at 16% per annum.

Since 2010, Delta Bank began issuing loans for new cars. Customer feedback then was mostly positive. This was explained by the loyal terms of the contract. The maximum loan term was 7 years. And the interest rate directly depended on the level of income of the client and the brand of car that he wants to purchase. There were only age restrictions. Clients from 25 to 60 years old could conclude an agreement.

In 2014, car loans were suspended. The Bank continued to cooperate only with those clients with whom contracts were concluded earlier.

Current accounts

Starting from 2010, Delta Bank began to attract corporate clients. Customer Reviewsshow that economists sought to attract as many potential investors as possible. Contracts were signed with various organizations and foundations. Many began to receive wages on the card of a financial institution. According to the same principle, Delta Bank proposed to issue social payments. The pension card had a wide variety of reviews. Most of the clients were satisfied. After all, according to the terms of the contract, interest should be charged on the positive balance of plastic. It turns out that the usual pension card was also a funded one.

The only thing that did not please customers was the lack of ATMs. It was possible to withdraw money from a card without interest only at a bank branch.

"Delta Bank". Employee reviews

PJSC "Delta Bank" for many young professionals is a great opportunity to start a career. The top management of the financial institution has always adhered to a loyal personnel policy. Even students of the last courses of universities with a specialized bias could become an economist in a bank. In order to work as a loan inspector, it was not necessary to have an education in the economic sphere. The main thing is that a person should be easily trained and sociable.

The employees of the financial institution always spoke well of him. Timely remuneration, friendly staff and regular corporate parties - what else should an ideal job be like?

Provisional Administration

Unfortunately, the bank failed to survive the crisis of 2014. The management tried with all its might to pull out the financialinstitution to a normal level. But huge inflation took its toll. Already in March 2015, a temporary administration was introduced at Delta Bank. Investors' reviews show that it will not be so easy to get their money back during a crisis, if it is possible. You have to stand in long queues to get a personal appointment with the management. Economists, on the other hand, reassure that all depositors' money will be returned. It just takes time.