The work of a waiter belongs to the service sector. It is this employee who ensures the comfort of visitors to a restaurant or cafe. The quality of service often gives a general impression of the institution. That is why potential employers put forward rather strict requirements for the waiter, which not all candidates meet. So, let's find out what conditions an ideal employee should meet?
It is worth immediately clarifying that the requirements for a waiter differ depending on the class of the institution in which he works. The most stringent selection criteria are set in luxury restaurants. Employees in such establishments must have a higher education in the field of trade, tactfully communicate with visitors and have experience in catering establishments.
Less stringent requirements will be set in mid-range restaurants and cafessegment. However, the salary for waiters will be somewhat lower. That's why many employees apply for jobs in "luxury" establishments.
In addition, the requirements for waiters and the duties they perform are largely dependent on the specific employer. Someone treats their own employees more loyally, someone less.
Let's consider the general criteria that service professionals, namely waiters, must meet.
Working with visitors
Guests of restaurants and cafes almost never know who prepares their dishes. However, they are always in contact with the waiter, who plays the role of a link between the kitchen and the hall.
He is almost the first to meet visitors, so his duty is to create an atmosphere of hospitality. Each guest should feel a friendly attitude. Requirements for the waiter oblige him to be always polite and friendly. Radiating a positive attitude, it forms a favorable impression of the institution. Customers come back again, the restaurant makes a profit, and the waiter gets a tip.
Working with clients is always an increased level of stress. After all, visitors are different. Among them, conflicting and aggressive personalities may come across. However, the requirements for the waiter oblige this employee to remain extremely polite and tactful.
In this position, employers prefer to see sociable employees who can find an approach to absolutely any visitor. After all, the guestsrestaurant can be people of different ages, professions and characters.
Many positions in today's world require compliance with certain rules regarding the appearance of employees. Requirements for the appearance of the waiter - one of the key. Throughout the shift, he is in full view of the visitors. That is why this employee should look neat and make a favorable impression on visitors with his own appearance. In addition, the waiter should move beautifully, and not be clumsy. This is not only unaesthetic, but can also turn into an unpleasant incident if an employee accidentally breaks dishes or touches one of the guests.
First of all, the employee must understand the menu. This is almost his main duty. It is no coincidence that many restaurant owners arrange an exam for waiters on knowledge of the menu, on which the level of the employee's salary depends in the future.
So, the hall employee must not only know the list of dishes on the menu, but also know what ingredients are included in their composition, what taste they have, etc. In addition, the task of the waiter is to give recommendations visitors who cannot navigate the proposed menu and make a choice. The specialist must find out the taste preferences of the guest and, based on this information, select the most suitable dishes from the presented ones.
Requirements for the job of a waiter
Waitermust know the rules of table setting, the purpose of dishes and cutlery, as well as the name of each item. The specialist must know in what order dishes and drinks are served, what requirements are imposed on the appearance and temperature of serving. Also, the waiter must be able to select alcoholic drinks for certain dishes.
An employee who is well aware of the composition of the menu will be able to quickly and correctly answer questions that arise from visitors. He will not be at a loss if the guest asks about the composition of the side dish, recommends which drinks and main dishes are better to choose. If the dish desired by the customer is not available, the waiter must select a replacement.
Each employee must have a certain level of culture, know the service technique, as well as the rules of conduct at the table. When working with guests, the waiter must be restrained and prudent, show a sense of tact and courtesy. Even in spite of a bad mood, it is important for an employee to maintain a friendly attitude. After all, it largely depends on him in what mood visitors will leave the institution.
The waiter should be friendly and hospitable so that as soon as they cross the threshold, guests can understand that they are happy to see them in this institution.
An employee must be attentive and have a good memory so as not to accidentally mix up orders and upset visitors who want to have a good time, and not conflict. In addition, it is important to remember prices and in generalIt is good to navigate the restaurant menu. An incompetent waiter causes mistrust among visitors. The employee must know the features of working with a cash register and quickly make calculations so as not to delay guests.
The basic requirements for a waiter also include the need to meet, see off and serve guests during their presence in the establishment. Even if one of the visitors annoys the employee, this should in no way affect his behavior or communication. Service must be impeccable.
Requirements for the workplace of a waiter include the need to maintain order and properly organize the storage of items necessary for work.
Among other things, the employee must follow the orders of his management and follow the job description of the company in which he works.
- Go to work as scheduled.
- Be disciplined.
- Monitor the safety of property and other material assets in the institution.
As in the work of other employees in the activities of the waiter, there are actions that cannot be performed while at the workplace.
- Leave the hall without warning.
- Sit down with visitors and take treats from them.
- Sit in the visitors' hall and eat on a par with the guests.
- Get together in groups and talk or laugh loudly to get attentionvisitors.
- Serving guests while intoxicated.
Following the duties assigned to him, the waiter can prove himself well among the authorities. In addition, impeccable service increases the likelihood of getting a tip. This directly affects income. Indeed, some establishments pay waiters a rather modest salary, while allowing them to take tips left by satisfied visitors. That's why employees try to be friendly and welcoming to restaurant patrons.