Service personnel: appointment, positions, duties, requirements. The junior staff is

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Service personnel is a category of employees of an enterprise or organization performing specific functions (maintenance of business activities). The duties of such persons include providing for the needs of customers, taking care of the cleanliness of buildings, the serviceability of equipment, as well as supporting various trade or production processes.

Specific activity

No matter how active a person leads, one way or another, he encounters such workers. The service staff, whose appointment is extremely wide, gives us the joy of walking along the clean streets, enjoying hot coffee and the pleasure of sleeping on fresh pillows in the hotel.

Often, the faces of these people are the first ones that customers see in establishments, so compliance with corporate ethics and rules becomes the main responsibilityservice personnel. The job description of waiters, maids, sales assistants, hall administrators and other employees, along with the requirements for the level of professionalism, specifies what their manners, appearance, speech and behavior should be.

The importance of personnel for the successful operation of an enterprise

The market economy dictates rather tough conditions for business development. Today, the service sector is more saturated than ever: from catering establishments and hotels to various organizations providing repair work. The owner of a private business will not be able to enjoy a good profit without a wide clientele. Attracting new customers, as well as retaining regular customers, becomes the main goal of such leaders, and here they cannot do without a well-organized process and carefully selected personnel.

Maintenance personnel cannot be attributed to the highest paid category of employees. However, the scope of their duties is quite wide.

What are the general requirements for this group of people

At enterprises and organizations with different specifics of economic activity, the list of requirements for lower-level personnel may vary significantly, but there are some general provisions:

• Doing your job the way it is written in the job descriptions. They are developed on an individual basis and indicate the rights and obligations there.
• Compliance with the rules regarding personal hygiene. Maintenance staff requiredprovides management with data on the annual medical examination. When it comes to the organization of public catering, employees undertake to comply with sanitary standards. It also becomes necessary to fulfill the requirements regarding catering products, which are dictated by regulatory and technical documents.
• Keeping your personal workspace clean and tidy.
• Knowledge and compliance with labor protection rules, as well as fire safety requirements.
• Fluent in professional terms.

Requirements for service personnel: appearance

Good low-level employees should draw as little attention to their personality as possible. The duties of service personnel include the formation and maintenance of customer loy alty to the company, so the use of bright cosmetics, large jewelry, loud speech or tactless statements is considered unacceptable.

As a rule, corporate rules state that the appearance of employees must be neat:

• Clean clothes (uniform or specified dress code).
• Manicure for women should be discreet (medium length of nails, natural shades of varnish). Catering workers are not allowed to have nail coverings.
• Men's hairstyles and haircuts should be well-groomed, and women's hair neatly tied up.
• A sign of a high corporate culture is the presence of name badges indicating the position held by all employeesworkers.

Traditionally, managers strive to make service personnel impersonal, that is, to achieve the similarity of all employees to each other. This approach has a positive effect on the efficiency of the enterprise.

Features of working with service personnel in hotels

The requirements described above for any employee in the service sector become basic for hotel workers. Among other things, it is mandatory for them to speak international foreign languages.

One or two-star hotel staff must speak one language. Those employees who were lucky enough to get jobs with higher ratings (three and four stars) cannot do without knowing two international languages.

Managers of hotels with the coveted five stars require employees to be fluent in three languages. Here, the rules of communication between customers and staff are strictly regulated, because often guests talk to just a few people (maid, porter, porter) and form an opinion about the establishment based on very short dialogues.

The friendliness, politeness, smilingness and diplomacy of the staff largely affect the mood of the guests as well as their desire to return to this place again.

Who are junior attendants

Employees of an enterprise or organization who are not involved in the production process or in management activities,are called junior maintenance workers.

They clean and maintain office space or are attached to employees who belong to a higher level (employees, managers).

Junior attendants are cleaners, students, security guards, assistants to other employees. The listed people do not contact clients. Moreover, visitors and guests should not even see them, except in the process of performing direct duties.

Conclusion

Maintenance positions can be filled by workers with or without specialized education. Sometimes good work experience and recommendations are enough to enroll them in the state. The task of the correct and productive organization of the work of all these employees falls on the shoulders of the manager. He is also charged with ensuring that lower-level personnel comply with the requirements regarding appearance, manners and behavior.

Skillful recruitment, continuous improvement of their knowledge and skills, and a comfortable working climate guarantee a positive customer experience, high productivity and efficiency of the enterprise.