Reviews of Rostelecom employees - about the company and about working in it

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

The number of subscribers and Internet users continues to increase today, so the question remains: "Which operator to choose?" One of the players in the telecommunications market and a major employer is OJSC Rostelecom. What is this provider? What are employee reviews about Rostelecom?

About company

The market of telecommunication services in our country is steadily developing. OJSC Rostelecom has been an interregional operator since 2006 and operates in several Russian regions. It occupies far from the last positions, but it is not included in the "big three" operators. What services does the company provide?

• Local and long distance telephony.
• Broadband internet access.
• Interactive TV.
• Cellular.

Company activities

Rostelecom implements various state programs for the creation and development of e-government, ensures the functioning of elections, etc. It is a leader in the telecommunications services market,provided to Russian government agencies and corporate users. It occupies a leading position in the provision of pay-TV services (more than 8 million users). The company has the largest backbone network in the Russian Federation, with a total length of 500,000 km. According to international credit ratings, the company has a stable financial position. Revenue for the 1st quarter of 2015 amounted to more than 70 billion rubles, net profit - more than two billion rubles.

Rostelecom as an employer

The company is a major employer, providing official employment, a full social package, a stable job, white wages without delay. Often noted on the positive side of the team in which they work. Feedback from Rostelecom employees makes us pay attention to the company's commercial approach to solving many issues. For example, installation is carried out even with poor line parameters. The priority is to capture the market, fulfill and overfulfill the plan, and not personnel. They recruit mainly sales agents and salespeople, while other specialists are reduced. Jobs at Rostelecom, which employee reviews should be studied before an interview, vary depending on the department and region.

Positive feedback from staff about the company

Employees note that the company has recently changed for the better, a positive development trend is planned. The few positive reviews of Rostelecom employees reflect the following advantages of the employer:

• work is stable, simple and clear, well organized;
• career opportunity in a prestigious company;
• acceptable working conditions;
• solid team and high corporate ethics;
• increase in salaries and funding after change of leadership in some regions.

Negative feedback from employees about Rostelecom

As employees say, the company's old qualified specialists have been reduced to 90%. Large layoffs have meant that new and remaining employees are forced to take on a number of responsibilities of those who have been made redundant at the same wage level. Employees of Rostelecom reacted negatively to the policy pursued by management in relation to personnel. Many reviews point out the same shortcomings of this employer.

• Incompetence of the management team.
• Unfavorable socio-psychological climate.
• Bureaucracy and red tape. The software works very poorly, before you do something, you need to coordinate your actions with many people. Contracts are concluded for a long time, about a month.
• High turnover. There is no competent personnel policy. They do not keep, do not appreciate good specialists.
• Small wages worthy only of top managers.
• Traditional communications are broken. Outdated equipment, cables, gaskets, etc. Major repairs are not planned. The company is not able to provide high-quality communication even for its ownemployees.
• The fitters buy the equipment and pay for the gas at their own expense.
• Misinforming interviewers and clients.

Work at Rostelecom, the feedback from employees about which should make the management think about the problems of the company, is characterized by a heavy workload and low motivation of the staff. Many were not satisfied with the new wage system with a 35% bonus depending on the loy alty of senior management, large fines up to 95%. At the head office of the company, the appeals and complaints of employees are not commented on in any way.

Customer reviews about the provider "Rostelecom"

A huge number of reviews have been written about Rostelecom, some of them are both positive and negative. Among the advantages of the services provided by the provider, customers highlight:

• favorable conditions and prices by tariffs;
• stable wi-fi;
• in terms of television, they note the archive and a clear image.

In general, negative feedback from Rostelecom employees and consumers prevails. The predominance of negative opinions about this provider can be partly explained by the fact that, having not found understanding in the company's support service, a frustrated client is more willing to express his dissatisfaction. Consumers of Rostelecom services note a number of shortcomings.

• The quality of lines, maintenance and service is poor.
• No service. Irresponsible customer service.
• Poor customer service andtechnicians.
• Do not deal with customer complaints.

What are Rostelecom's customers dissatisfied with?

Many customers note a very low Internet speed, often not at all corresponding to the one stated in the tariffs, constant departures, interruptions and disconnections of the Internet. The provider "Rostelecom", reviews of which are mostly negative, according to many consumers, misinforms customers. Receipts for payment are sent late, and then a pen alty is charged. There are often technical issues with consumer payments.

"Rostelecom Contact Center", reviews of employees and customers about which are very contradictory, also causes a lot of criticism. Consumers note that it is very difficult to get through to technical support, support service workers do not delve into the problem and try to end the conversation quickly, do not answer questions, use the same memorized phrases during negotiations, in addition, they pick up the handset at the workplace so that customers did not annoy with calls.

Customers of the Moscow region left negative feedback about Rostelecom, as the company did not conclude agreements with payment systems and terminals, which led to consumers incurring additional costs and experiencing inconvenience when paying for communication services. Unlike other telecom operators, Rostelecom does not activate home telephony services immediately after the payment is made, but only after three days.

Conclusion

Bigthe number of negative reviews about Rostelecom is an alarming signal. Feedback from Rostelecom employees also reflects fears that the company is falling apart. It is extremely important for the company to take into account the opinions of ordinary employees, as they are the foundation of the organization.

The Russian telecommunications market is developing. In the future, the absorption of regional operators and small providers by larger corporations will continue. Companies that do not meet modern requirements, cannot compete, will either rebuild or disappear from the market.