Online store "Online Trade": reviews

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

The online commerce industry is extremely competitive. Dozens of large stores operate here, which constantly improve the quality of their service, increase the level of service and use various marketing tricks that allow them to attract more customers. All this, of course, creates additional difficulties for competitors, but at the same time increases the degree of customer satisfaction from the excellent service in the store.

Today we will talk about one of the oldest online shops that has been operating for over 18 years. It is called "Online Trade". The reviews left by users who made an order here note that the store only improves its service every year, offering various innovations for customers. And in general, given such a serious age, this store can certainly please everyone not only with the price, but also with the speed of delivery of goods, because, as indicated on their official website, all products are located in their own warehouses, without the involvement of third-party companies with their warehouses.

Well, let's not praise the service for nothing, which has not yet been told enough information. Now we will characterize the store, determine its advantages and disadvantages, and, of course, turn toto the left recommendations about "Online Trade". Reviews in this case can be a guide to how the store works, what it offers, and so on.

General characteristics

So, as we noted above, this store is over 18 years old (it started working in 1998). It is not surprising that the model on which it operates in the market turned out to be successful, since the service worked without interruptions and only grew, increasing the range, increasing the customer base.

A feature of the resource is access to its database of goods that are stored in their warehouse. This (judging by the information on the company's website) allows you not to worry about additional delivery of the item ordered by the buyer from someone else's warehouse. More specifically, we are talking about more than 10 thousand units of goods (which already indicates the possibility of choice).

By the way, as for the assortment, it is also at a fairly high level here. So, the store has not only a section with electronics or food products, there are also some additional types of products, such as shoes and clothing, sporting goods, books, pet supplies, and more. That is, the store really has a huge database of goods in which you can search for things that interest you.

Real stores

There is one huge difference in the model on which Online Trade works (reviews confirm this) when compared with other online stores. This is a network of own real points of receipt of goods,which has more than 120 points throughout the country. This is not just an online shop represented by a single office, but a full-fledged network of real electronics stores. What does this mean?

First of all, the fact that the client has the opportunity to get acquainted with the goods. You simply do not need to buy a “pig in a poke”, because here, at the “Online Trade” point (reviews also pay attention to this), you can hold in your hands what you will buy. And this is important, because we are talking about expensive electronics.

In addition, as you understand, the level of service in a store that operates through real branches is much higher than in an office whose office is located in an unknown location. In any case, you can contact here, and you will be provided with all the necessary information and qualified support.

Buyers Club

As the customer reviews describing "Online Trade" show, this platform has maintained a high level of customer loy alty throughout the years of its operation. In addition to quality service and constant support, the store can also offer participation in a special club called "ON-bonus". Already by its name, you can guess that this is a kind of community of buyers who are offered access to permanent bonuses and discounts in the store. The whole system works not only in discount mode, but also as a cumulative mechanism.

On the one hand, as evidenced by "Online Trade.ru" reviews, this sitesends members of his club special offers in the form of lower prices for certain goods. On the other hand, the more purchases the client makes, the more bonuses remain on his account. In the future, he can spend them, again, on the purchase of new goods in this store. It turns out that in any case, the online store "Online Trade" (reviews of which we will present a little later) is a profitable place for shopping!

User comfort

Do not forget here about such an important point in the work as the convenience and comfort of the buyer. In fact, this is a very important aspect in the operation of any store, as it determines how satisfied the customer will be after the order he has made.

By "comfort" we mean every little thing, every detail that is present in the work of the company. For example, reviews describing work with Online Trade (Moscow) note that it is quite simple to order a product that interests you. There is no need to fill in a huge number of unnecessary fields and leave a lot of information about yourself. The customer can make a purchase very quickly and with minimal effort.

Information support

Next - notification. Agree, when we made an order in an online shop, we would like to know everything about its condition: where is our parcel, at what stage of delivery is it, how soon will it be in our hands. And in this regard, as the reviews dedicated to OnLine Trade.ru show, the store can please us. After allit has its own SMS notification system, thanks to which the client remains aware of what is happening with his order. This is convenient and at the same time useful for the service itself, because the buyer is aware that he is being taken care of to some extent and carefully informed about his purchase.

Product catalog

So, we have already reported that the store's website offers a huge range of products. What is included here, how to find out what can be ordered in this shop?

As shown on the official page of the store, there are many different categories of goods available for purchase. In particular, these are the aforementioned electronics, clothing and footwear, and pet supplies. Also, we did not report on office supplies, he alth and beauty products, car accessories, necessary things for construction and repair, musical instruments, children's products, gifts, and so on. There are a lot of product names here. In addition to the fact that their list is indicated on the page, there is also a number indicating the number of units of a particular product. For example, in the section “Watches and gifts” there are more than 6700 items, and in the section “Tablets and laptops” - only 1705. The most numerous, of course, is the category with clothes and shoes, where about 18 thousand items are placed.

Delivery

However, a wide range of products is always good. What about delivery? How can a customer receive their order? What needs to be done for this, and how muchit will cost? We answer: there is a special information section on the store's website with the appropriate name. It says that there are three types of delivery: standard, same day and urgent. The first involves receiving the goods the next day with a delivery cost of 300 rubles or more. The price for the second one starts at 400 rubles, while the goods are delivered between 16:00 and 22:00 on the same day that the order was made. Therefore, the user must complete the purchase before 16:00. Express delivery in this store is carried out in 1-2 hours, while its cost is from 890 rubles and more (depending on the size and weight of the goods).

Shops

As for the addresses of points of issue of goods (representative offices of the company), they can also be found on the official website. Let's say that there are 54 of them in the capital and the Moscow region. In Tver and Kaluga there are 2 each, in Nizhny Novgorod - 5, in Samara, Rostov-on-Don and Novosibirsk - 2 each, in Saratov, Orel - 1 each, and so on. There are a total of 120 stores across the country.

Contacts

It's also easy to find out how to contact company representatives. To do this, you need to go to the appropriate tab on the site, where the phone number, mailbox and real, physical address of the representative office (central office) of the store are indicated. So, to call the sales department, you need to dial the number: +7 (495) 225-95-22 or +8 (800) 555-40-94. To communicate by e-mail, you need to use the address [email protected]. Here are the contacts for communication with offices fromother cities of Russia, as well as bank details for payment by the buyer.

Customer Reviews

So, you have learned a lot of information about this store. Now I would like to give recommendations from buyers regarding "Online Trade". Feedback from employees will be published a little later (we also decided to pay attention to them).

Buyers in their comments most often rate the work of the store as “excellent”. It can be seen that users are really satisfied with the speed of order processing, the quality of the work of the staff and even the prices that are present in the store. We managed to find a lot of positive reviews and only a handful of negative ones. The latter related to the work of some specific employees. Moreover, all comments of this kind were answered by a representative of the store, in which they asked for clarification of information for further “investigation” of how the employee actually behaved.

This, in turn, creates a great impression of the store, which is very quick to respond to any infractions on the part of the staff and tries to please the customer. With this attitude, I want to buy here again. And since out of the 39 thousand reviews that we found on one site, the vast majority are positive, we can confidently declare the high quality of the work of such a shop as Online Trade.

Reviews about the employer

In addition to the recommendations left by customers, I would also like to pay attention to what sellers themselves andmanagers. To do this, we visit other sites where comments from employees are left. From them it becomes clear that the management of the store takes its staff quite seriously. Here, judging by the reviews, there is a personnel monitoring system and fines that can be applied in case of violations. Therefore, all employees are advised to act strictly according to the instructions.

Almost all reviews of the work in "Online Trade" reported that there is a friendly team here. People write that colleagues repeatedly help, suggest, lend a helping hand, if necessary. At the same time, warehouse managers are negatively characterized here.

As the reviews of employees (Moscow) characterizing the store "OnLine Trade" show, some managers even abuse their powers, deceiving the higher management. However, all comments with such a message concerned only one warehouse. It is possible that its leaders have already been changed.

And in general, they write quite positively about the store. For example, a positive point is that the OnLine Trade company (employee reviews confirm this) takes care of the career development of its employees. Here they help to get some new skills, develop skills. All this will come in handy in the future, even if the person moves to a new job.

Conclusions

As shown by the reviews describing "Online Trade" about the store, the latter has been operating for more than 18 years. During this time, millions of units of goods have been sold here. In the club of buyers (at the momentwriting the article) involved more than 500 thousand people. Obviously, these numbers are the best indicator of how well organized the entire service is, and how actively it continues to develop.