"Plumbing-online": reviews of customers and employees

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

"Santechnika-online" is a large and fairly well-known Russian Internet site offering a wide range of plumbing equipment, kitchen and bathroom accessories, ceramic tiles, as well as equipment necessary for the installation and adjustment of water supply systems, water treatment and climate control including heating. For 9 years of work, she has taken the place of a leader in her market niche.

A large selection of goods and accessories of domestic and foreign manufacturers will not leave anyone indifferent. 110,000 types of items from 600 well-known brands can be selected and purchased on the site, by calling or visiting warehouses in person. And the high professionalism of the employees and individual approach guarantee customer satisfaction with the Santekhnika-online company. Reviews from happy customers, for example, on Yandex. Market , are a confirmation of the positive reputation of the store.

Professional approach

Many questions arise for any person who decides to start a renovation, change the design of a bathroom or kitchen, just replace the floor tiles in the hallway. Which manufacturer to choose, what is the difference between this or that plumbing, what is best suited for a particular home?

In the modern world, technology changes so quickly that a person who is far from the world of repair and unfamiliar with the latest trends in the field of plumbing cannot be aware of all the changes. An employee of the Plumbing-online company, according to customer reviews, will become an indispensable guide and assistant for such a person. During such consultations, everything you need to know about a particular product is covered in detail, the necessary components are selected and assistance with installation is offered. The professionalism of the workers is guaranteed by their solid experience in the plumbing field.

Staff knows all about the pros and cons of different brands, which will help you choose the right product for your pocket. During an individual conversation, equipment is selected that is suitable for the technical characteristics of a particular apartment or house, which ensures the long service life of such a device.

Plumbing and tile brands

When selecting plumbing equipment, the manufacturer and supplier are important. On specialized sites, the assortment presented for a particular category of goods is usually many times higher compared to general Internet sites. About the store"Plumbing-online" reviews left by customers remind of the wide choice and reliable manufacturers with whom the company cooperates. Many well-known and popular brands of sanitary ware and tiles are sold here. Such products come with a warranty period and after installation work flawlessly.

We are talking about both domestic and foreign products. Among the producing countries: Russia, Germany, Spain, Italy and Turkey. Available brands: Aquatek, Bas, Grohe, Roca, Villeroy&Boch, Astra-Form, etc.

Prices

Loyal approach to pricing is one of the success factors in the tough competitive environment of modern trade. A variety of assortment in "Plumbing-online" guarantees positive feedback. Given the reasonable prices, even the most demanding customer can find something to their liking here.

The Benefits of Online Shopping

Online trading has many pros and a few cons. The positive aspects include: accessibility, round-the-clock access, time for reflection and choice, convenience. Round-the-clock availability of the store is determined only by the presence of a computer connected to the network. This makes it possible to leave the goods in the basket and return to it after a few hours or days, after consulting with friends first. The convenience is that you can shop from the couch in your apartment or during your lunch break at work.

At the same time, there are also negative sides - you need to deal with the site and there is no waytouch the equipment with your own hands.

The reviews coming in about Plumbing Online testify to the simplicity and efficiency of working with orders via the Internet. Operators promptly fill out an application and delivery of all stock items to their destination. The warehouse is open until midnight. This increases the speed of customer service, as evidenced by their own words.

How to order

There are various channels through which you can contact the store to purchase equipment. You can add the article you like to your cart on the company's website, make a reservation by phone or come in person.

Several times received in the "Plumbing-online" (online store) reviews about the lack of the desired product. In such cases, according to the comments of clients, they were offered an alternative option, because there are a huge number of positions for any wallet.

It can be difficult for an uninformed visitor to an Internet site to decide on a suitable brand and model of plumbing. In this case, competent managers will consult and select products taking into account the desired technical characteristics, as well as financial capabilities. The site also has background information that a beginner should take into account when choosing plumbing without the help of a consultant.

Delivery and Installation Services

After purchase, you can pick it up yourself. A qualified operator will meet at the warehouse, help check the integritygoods and only after that payment is made.

There is also a chauffeur-driven delivery service, which is especially convenient for busy people and for servicing remote areas. The driver calls in advance and warns of the arrival time, and also informs in advance in case of a possible deviation from the schedule.

Equipment purchased in the store is being transported to many cities in Russia. The efficiency and effectiveness of such a service in "Plumbing-online" constantly receive positive feedback from various sources.

Another service provided by the company is turnkey plumbing. In this case, the order includes installation by an employee. The master arrives at the specified address on the day of the week agreed in advance, draws up a work plan, carefully and promptly connects the purchased plumbing.

Geography

There are several sites that the buyer can visit in person. They are located in Moscow, as well as St. Petersburg and Krasnodar. Here the visitor will be shown models in stock with the possibility of immediate purchase, as well as tell about any goods from the catalog. Self-delivery of items selected in advance via the Internet or by phone is also carried out from here. About "Plumbing-online" in Krasnodar, the reviews speak of a rich selection of products and reasonable prices. As for the Moscow site, several complaints were received about its remote location (in the village of Besedy, Moscow Region). Therefore, a second point was opened in Moscow, located on Yaroslavl.

Whatregarding the delivery of products, it is organized anywhere in the Russian Federation: from Kaliningrad to Vladivostok. A specialized forwarding company will come to the most remote destinations. It is also possible to use the help of any other transport service provider (at the request of the customer).

How to return or exchange an item

Unfortunately, even the best manufacturers are not immune from marriage. In addition, some plumbing fixtures are particularly fragile and will quickly suffer if mishandled. This includes the entire group of products made of ceramics and faience. The issue of return and exchange is especially relevant when ordering plumbing remotely. Upon receipt of the product from the driver, the client is obliged to carefully examine the product, evaluate it for integrity, and only after that sign the acceptance certificate.

When you pay for the service of setting up equipment on site, the risk of accepting poor-quality plumbing is significantly reduced. A qualified craftsman will quickly detect even a minor product defect. Reviews of the installed plumbing indicate the high quality of this service. Upon delivery by a specialized transport company to remote points of the Russian Federation, an advance payment is made. In the event of a marriage, the claim service comes to the fore. The quality of the work of its employees largely determines the future reputation of the store.

Feedback

The popularity of the store grows the faster, the higher the quality of service. In "Plumbing-online" reviewsemployees say that people know from their own experience how important it is for visitors to respond to customer reviews in a timely manner.

The ability to learn from mistakes is a quality inherent in any successful enterprise. On the Internet, the vulnerability of reputation increases many times due to the instant reaction of users to even the smallest flaw and can provoke an instant decrease in sales figures. That is why feedback is very important, for example, you can leave a review on the site, make a phone call, send an email or leave a comment in a group on social networks. Reviews are accepted on workers and products.

Staff deal with negative feedback and take action to correct the situation. For example, in the event of a marriage, the issue with the supplier is clarified, the buyer is offered a solution to the problem, and (as compensation for lost time) they are provided with a discount on the next order.

Consultants

In the service industry, the customer is directly dependent on the seller, and when buying online, on the support representative who turns to for help. So, the staff accompanies the customer during self-delivery of goods, answers questions about the catalog, draws up documents, returns and exchanges products.

About the work in Santekhnika-online.ru, the feedback from employees is mostly positive. Among the advantages they mention: a comfortable office and a good team, as well as a high share of online sales. Undoubtedly, the satisfaction of sales consultants directly affects the quality of service instore.