Internet provider "Dom.ru": reviews of employees and customers, services and tariffs

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Reviews about "Dom.ru" can be found completely different. This is a large Internet provider, which today provides a full range of services in several dozen Russian cities. In this article, we will tell you what customers and employees think about this company, as well as about tariffs and services.

About company

After reading the reviews about Dom.ru, you can quickly understand whether it is worth contacting this company or better looking for another provider.

The company now claims to be the country's leading independent telecom operator. It accounts for about 12% of the pay TV market and 11% of the broadband Internet access market. Regional offices are currently open in 566 locations.

The company was founded in 2010. The very next year, 15 startup projects were launched in different cities of Russia. In 2012, a service for corporate clients appeared, and a new HD television format was launched. Service providerthe five millionth subscriber has connected.

In 2013, we managed to strengthen our positions in the largest number of HD channels in the country, increasing them from 35 to 50.

In 2016, the company became the fastest growing telecom operator in the country. We managed to close several large and important acquisitions and mergers with other providers in St. Petersburg, Irkutsk and Ryazan. Moreover, the company entered the Moscow Exchange, where it registered exchange-traded bonds for 30 billion rubles.

Regional branches

Currently, the company has a large number of large and small branches in different cities and regions of the Russian Federation.

Of the largest settlements where this provider is represented, it is worth noting such cities as Barnaul, Bryansk, Berezniki, Voronezh, Volgograd, Yekaterinburg, Irkutsk, Izhevsk, Yoshkar-Ola, Kirov, Kazan, Kurgan, Krasnoyarsk, Kursk, Lipetsk, Magnitogorsk, Nizhnekamsk, Chelny embankments, Novosibirsk, Nizhny Novgorod, Orenburg, Omsk, Perm, Penza, Ryazan, Rostov-on-Don, St. Petersburg, Samara, Syzran, Saratov, Tomsk, Tver, Tula, Tyumen, Ufa, Ulyanovsk, Chelyabinsk, Cheboksary, Yaroslavl.

Provider tariffs

The company provides 5 popular tariffs, one of which can be selected by the user. One of the most common tariffs is called "I like M". It is designed to provide a comfortable content download speed, as well as a good selection of digital channels. For 730 rubles a month you can connect 133 TV channels, 31 ofwhich will work in HD-quality, the speed of unlimited Internet will be 100 Mbps.

The tariff "I like L 300" is considered a bestseller. For 880 rubles a month you will receive 155 channels (of which 43 will work in HD quality), the maximum Internet speed is 300 Mbps.

The tariff "I like XXL" is intended for those who appreciate every second of their time. This is 194 channels (69 in HD format), and the maximum Internet speed is 100 Mbps. The cost is 1,180 rubles per month.

Finally, the tariff "I like XXL 600" - for 1,300 rubles per month you will receive the same number of channels as in the previous offer, but the Internet speed will increase to 600 Mbps.

According to the reviews of "Dom.ru", the router is set quite powerful when connecting the service, this is a new generation technique, which allows you to receive up to 600 Mbps. The cost of such a router will be 6,600 rubles. It is possible to purchase it in installments for one year. In this case, the monthly payment will be 550 rubles.

There is also a unique offer - the "My constructor" tariff. We can independently assemble the option that is right for you. According to reviews of Dom.ru, the tariff, which everyone can collect on their own, attracts many customers, since almost none of the providers can yet provide the same opportunities.

Providers have long noted the benefits of home Internet. The company has a round-the-clock opportunity to monitor the network, providecustomer support, remotely detect and eliminate potential failures even before they are detected by the client.

Company Services

Also, the provider is ready to provide other services that remain in demand by many users. For 190 rubles per month, in a package with Internet and TV, it is possible to connect a home telephone to a city line. In this case, you will have an unlimited tariff.

You can connect mobile communications, satellite TV and home Internet with a 30 percent discount. In this case, you will have access to 60 channels in HD quality, high-speed home Internet at speeds up to 100 Mbps, up to 30 GB of mobile traffic per month, high LTE speed, you can communicate with the whole family using three SIM cards.

Finally, according to the feedback from Dom.ru customers, the ability to connect an intercom has become popular, which allows you to use new functions for monitoring the local area and the entrance. This is indeed a significant step forward. You can answer intercom calls from your smartphone. You no longer have to run to the handset installed near the front door every time to answer the person calling at the door. From the screen of your mobile phone, you can answer immediately, and, if necessary, let the guest into the entrance.

Doors open through a special application. And for this you do not have to be at home. You can control the opening of doors through the application from home, being away orat work. You no longer need to worry that the child will open the front door to someone else. On your smartphone, you can receive video calls from the intercom. The built-in video camera allows you to see the visitor at a glance.

All this guarantees 24/7 security. In addition, in case of emergency, city services will be able to get into the entrance at any time using an electronic key.

The basic tariff for two electronic keys costs 15 rubles a month, a mobile with the appropriate application - 50 rubles a month, and an audio intercom - 50 rubles a month. In the latter case, you will have to purchase an audio handset for 300 rubles and make a one-time payment for service activation in the amount of 900 rubles.

An anti-copy dongle is also sold separately. The cost of each is 150 rubles.

User Experiences

In customer reviews of "Dom.ru" you can find a certain number of positive opinions. For example, most note the prompt and high-quality assistance of employees in solving any problems, as well as the good and stable speed that can be obtained for a reasonable price.

In reviews of the Dom.ru provider, users also praise uninterrupted unlimited Internet and fast Internet connection when paying a subscription fee. This process is set up automatically, so everything happens within about one minute. This provides a positive feedback from consumers about Dom.ru.

Dissatisfiedcustomers

At the same time, it is worth emphasizing that a large number of consumers speak extremely negatively about the company, noting its many shortcomings and gaps in work.

Users accuse the company of establishing a virtual monopoly, when the management company simply does not let other providers ready to offer more affordable prices for using their services. Instead, after the merger of Dom.ru with Wescoll, which the company itself regarded as a great success, all customers were forcibly transferred to a new provider, setting a default rate.

As a result of this transfer, many were dissatisfied, as they faced completely inflexible conditions, everything was done without warning or notice. Because of this, judging by the reviews about Dom.ru, many are now ready to disconnect from them, being dissatisfied with this attitude.

Also, the company's specialists are directly accused of connecting paid channels, which occurs without the knowledge of the client. In reviews of Dom.ru. Television, customers write that they had to deal with problems almost regularly. Representatives of the provider categorically deny these accusations, arguing that the connection of such a service occurs only after obtaining the appropriate consent from the client.

Network error

Despite the fact that some users highly appreciate the signal level provided by the company, others in their reviews of Dom.ru claim that the network oftenproblems arise due to systematic errors. As a result, the connection is lost for one or two days.

After merging with the "Westcall" provider, the Internet speed of users has significantly decreased, while the price for using the services has been increased unilaterally. Judging by the reviews of Dom.ru, many clients in St. Petersburg faced a similar problem. In addition, they had claims and questions regarding informing. I had to deal with disconnection of communication with a positive balance. The company itself claims that they increased the cost of services only in order to continue to provide consumers with high-quality communications. At the same time, representatives of the provider respond poorly to complaints about a significant decrease in Internet speed, arguing that this can happen for a variety of reasons, ranging from the location of the router in a particular apartment to existing general restrictions.

It is noteworthy that some users in their reviews of Dom.ru TV emphasize that, in their opinion, the company is simply not interested in new customers. Users have to repeatedly leave requests for connection, but the masters are constantly late, often they may simply not come. Most users are genuinely surprised by this attitude towards customers, they can only explain it by the low level of professionalism of specific employees.

Employee opinions

In the positive feedback from employees about Dom.ru, employees who actually worked in thiscompanies note the quick and timely registration of newcomers in full compliance with labor legislation. They are provided with a full social package, a white salary, which comes to everyone twice a month. It is convenient that on the eve of the corporate mail they will notify you of the amount that you should receive.

The salary of employees is never delayed, no one is unreasonably fined and no one seeks to deceive. Many people get the opportunity to see this on their own experience. For young and novice employees, training is mandatory. And these are not boring lectures and seminars, but innovative and creative classes that really help in your work, you immediately know how to apply the knowledge gained there.

A big plus is that the company is not afraid to take on young employees who are just taking their first steps in the profession. Another positive point is the existence of a corporate culture. Already a short place after employment, there is an opportunity to attend the first corporate party, immediately there is a feeling that you have become part of a large and friendly family.

Wages stand still

Perhaps, this is the most common complaint that is found in the feedback of employees about Dom.ru. Despite the fact that the company is simply huge, the level of wages does not increase in any way. It seems that management is not interested in qualified personnel who leave for other companies on more favorable terms.

In addition, the current situation in the company is extremely negatively assessedattitude towards people. At least, this opinion is shared by certain workers. Moreover, they show such a dismissive attitude towards the staff already at the stage of employment, when they can invite you for an interview, and then simply do not let them into the territory of the company, since the phone of the employee who scheduled the interview was not available.

Those who still get an interview, for example, for the position of a sales manager, can learn about bright prospects, the upcoming salary of 60-70 thousand rubles. In reality, it turns out that earning that kind of money is unrealistic, and all duties come down to daily rounds of apartments with the imposition of services, which is more like low-grade network marketing.

Loan processing

Studying information about this company, you can stumble upon a credit institution with a similar name. This is a municipal commercial "Dom-Bank". In reviews of loans at Dom-Bank.ru, you will find that many customers have managed to find interesting and profitable offers here.

For example, the company is ready to provide a consumer loan for up to three years at a rate of 18 to 27 percent per annum. At the same time, interest is calculated monthly on the balance of existing debt. If desired, customers can repay their debt in advance.

At the same time, there are many negative reviews about loans in Dom-Bank.ru. Users note exorbitantly high interest rates and strict conditions, arguing that with such a set of documents it is possible to find an opportunity to take a loan with a lower percentage. ToIn addition, the company regularly makes mistakes, exposing customers to non-existent minimum loan debts of 200-300 rubles, due to which they are not able to get the next loan in any other financial institution.

Besides, large queues are constantly accumulating here, each visit to this credit institution results in large temporary losses. When communicating with customers, the employees themselves often behave defiantly and disrespectfully, allowing outright rudeness and rudeness. All this only proves their low level of professional training.