"Federal Service Service": reviews of customers and employees, addresses and quality of services

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Computer technology and electronics often need maintenance. This is due to the fact that devices get damaged over time. The composition of computers and laptops includes various platforms that together carry out the operation of the system. It is almost impossible to carry out repairs and maintenance on your own. The average user does not have special knowledge and practical skills to assemble or disassemble equipment, as well as, if necessary, replace damaged device components.

If a person tries to independently repair a personal computer, laptop or tablet, then this will most likely end in failure. Any action can lead to a complete failure of the equipment. As a result, a damaged device arrives at service centers, the repair of which is very expensive for the owners. To avoid such problems, it is better to immediately contact the repair shops, which employ specialists and they have everythingthe necessary equipment for diagnostic work, as well as repairs.

Reviews of the "Federal Service Service" indicate that a network of companies engaged in the repair of computer equipment and electronics, as well as mobile gadgets, is in high demand among the population. Each organization and representative office employs qualified employees who have the necessary practical skills to carry out any type of work complexity. In addition, the company also stands out in that it offers more favorable conditions for the replacement of components and the repair of equipment for visitors.

Company overview

"FSS" or "Federal Service Service" has been operating for 8 years. During this time, the company's branches managed to open in 33 cities of the country. It is noteworthy that the form of management is completely separate. This means that the group of companies includes not only the firm of founders located in the capital, but also partner organizations that have entered into agreements and work under a common brand. This type of cooperation makes it possible to perform various works related to repair, replacement of components and purchase of various parts more efficiently.

In total, all companies employ more than 650 people. Over the entire period of work, employees have successfully processed 700,000 applications across the country. Reviews about the "Federal Service Service" can be found on various portals that review companies that perform repairs of varying degrees of complexity. Eachof the organizations of representatives of the common brand has all the necessary equipment for carrying out work cycles. In addition, the organization's network is engaged in the purchase of component devices, as well as personal computers, laptops, tablets and smartphones for their further use as material for repairs or for the purpose of recycling devices.

Customers note that the cost of repurchasing any equipment, even if it is not in working condition, is much higher than competitors offer. A full list of services provided can be found on the website. The company provides not only work related to the repair or replacement of components, installation of virus protection, or setting up new equipment and gadgets. In addition, the company also assembles personal computers on customer's order. These can be individual projects, where all the components necessary for the customer are selected and the system is configured. The "Federal Service Service" is located at the address: st. Tverskaya, 22 V. Here is the main office of the company.

Scheme of work

Reviews about the "Federal Service Service" are left not only by customers, but also by the employees themselves. For convenience, the company has its own system of work to optimize the time spent and increase the speed of processing all incoming applications. All the user needs to do is visit the official website of the organization and submit an application by filling in all the necessary data in the specified form. After that, the information immediately goes to the operatorto the server, where he forms a new application and sends a specialist to the specified address. Actions take no more than 10 minutes and already within the first hour from the moment of a call or an application on the website, a company specialist goes to the client.

Arriving, the employee first carries out all the necessary scheduled diagnostic work. This is necessary in order to verify the accuracy of the malfunction indicated in the application and to evaluate the list of work that needs to be done by the contractor. Diagnostics also makes it possible to check for malfunctions and other components in order to detect even hidden damage. Depending on the complexity of the work, the employee can either carry out repairs at home, or offer to fill out an application for transporting equipment to a service center. Such an action may be required only if the repair requires specialized equipment or additional consumables with components that the specialist does not have with him.

Before all repairs are carried out, a general invoice with prices is drawn up. They are discussed in advance with the operator and the representative of the company on site, after all diagnostic work has been carried out. The company is responsible for all actions performed. The equipment at the client is immediately sealed and stamped by the service center for the repair of equipment. The seal is necessary in order to prevent the possibility of replacement of components or their theft. In addition, the computer network provides a general warranty for a period of 3month. During this period, in case of a problem, the customer can contact the service center for free diagnostics and repair.

Employee reviews

Reviews about the "Federal Service Service" are presented in large numbers on the company's website. Employees of the organization mainly share their impressions of working on third-party resources that evaluate each of the employers. It is worth noting that most of the reviews from the company's employees are positive. They write that all employees of the centers work exclusively under an official employment contract. In addition, the organization provides a full range of social insurance services in accordance with the labor legislation of the country.

The reviews of the employees of the "Federal Service Service" describe convenient offices where the organization is located. For the implementation of scheduled repair work on customer orders, separate workplaces are allocated for specialists, where specialized equipment is installed to perform even the most complex tasks. This company is actively pursuing the goal of staff training. To do this, the company often sends its employees to courses to improve their skills and improve skills in specific technical areas. As practice shows, this method allows not only to increase the professionalism of the work team, but also to improve the quality of the services provided by the company.

Feedback from employees of the "Federal Service Service" in St. Petersburg is also positive. The city has severalworkshops employing more than 30 people. Hundreds of applications of any complexity are processed per week. According to the employees themselves, they are mainly engaged in cleaning and setting up equipment. The employer, if the employee has his own car, which he drives on orders, pays all fuel costs. In addition, according to the labor code, employees can go on vacation several times a year. Working hours are flexible. Depending on the office, shifts are made up for a month or six months. If necessary, employees can always replace each other.

Reviews about the employer of the "Federal Service Service" are found in social networks. Employees themselves have created groups and share their impressions and various stories about orders and work in general. Most of the comments are positive. Of the negative ones, only messages that relate to field orders are highlighted. As noted by the employees themselves, working in large cities of the country, sometimes they have to get to the customer by their own transport within a few hours. Such working moments do not suit everyone.

Service Packages

Customer reviews of the "Federal Computer Assistance Service" (some workshops bear this name) also note that this company also provides various service packages. The most popular and in demand is the maintenance of computers and laptops. You can sign up for an annual subscription to outdoor events. An employee, according to a predetermined schedule, will go to the customer and carry out the plannedmaintenance of his computer, laptop or mobile equipment.

Reviews of employees of the "Federal Service Service" on this program indicate that mostly customers use the standard package. It includes a one-time visit to the customer for scheduled maintenance of equipment. The price of the service at one time is 1,600 rubles. The most expensive is the Premium service package, its price is 4,120 rubles. In addition to basic work, a company employee cleans the contacts, lubricates the cooling fan, treats the board with antistatic, and also changes the thermal paste on all heating elements.

There is also an additional package for gamers. It is a full range of works that are aimed at optimizing the operating system, hardware overclocking of computer components, as well as testing all modules. The maximum cost of a one-time service package is 3,770 rubles. In addition to performing the work that is prescribed in the price list, the company's employees also train the client on monitoring, cooling control, software optimization and overclocking of the computer so that the games run at high parameters.

Cost of work

Reviews about the "Federal Computer Assistance Service" contain many comments regarding the cost of the services provided. According to the general rule, the price list on the company's website indicates the average cost for all types of services provided by the organization in various areas. This means that depending on the complexity of the work, the price may vary. In this case, the final price of all work is negotiated with the customer. To name the exact price, the company's employees must fully diagnose the system, evaluate all damage and agree on the final cost of repairing a computer or laptop.

The client can always adjust the cost by removing one of the payment items. Least of all is the work with the hardware. The starting price in the price list is 200 rubles. For this price, the client receives a service in the form of installation or replacement of components in a personal computer. The most expensive group from this category is cleaning the system unit from dust. It includes a complete disassembly of the components, removal of dust and dirt, as well as checking the contacts of the board, to which various parts are connected. This cleaning is best done at least once a year. This will slightly improve the performance of your computer.

The most popular and expensive are services for setting up software, installing drivers, operating system and removing various viruses from a computer. The cost of the basic set of services in this category is 490 rubles. The maximum package price is approximately 3,000 rubles. It includes the following procedures: complete or individual configuration of the operating system, installation of all necessary add-ons and files, setting up access to the Internet. Customers can order autorun settings and operating system updates (if necessary).

Affiliate programs

"Federal Service Service" has a developed network in all major cities of the country. Their branches can be found from Kaliningrad to the Kamchatka Territory. In addition, the company offers to join the general partner group. The work is based on the principle when the client turns to a third-party repair organization, and according to the terms of the contract, it transfers this equipment for repair to the Federal Service Service. As a result, the client receives the repaired equipment on time. The company that submitted the application to the service receives a monetary reward for this.

Commission for performed actions is fixed. It is 1,000 rubles. It should be noted that the organization cooperates with large companies. Various news agencies, mobile operators and providers apply for repair services.

If a competing company does not have the necessary equipment to check or repair a computer or laptop, it can submit an application to the FSS. The organization buys customers at a price of 1,000 rubles per order. In addition, the "Federal Service Service" provides a full report on the work done to the customer. The client also receives a guarantee for a period of 3 months to 3 years, depending on the category of equipment and the type of repair performed.

Purchase of computer equipment

Reviews about the "Federal Computer Assistance Service" indicate that the organization, represented by its representative offices, is also engaged inbuying various computer equipment and mobile devices. This is useful information for anyone who owns old electronics as well as gadgets. Representatives of the company themselves go to the specified address and conduct an on-site assessment of the condition of the equipment and its performance.

This is done by the "Federal Service Service" in Moscow and in other regions where they have representative offices. However, it is worth paying attention that the organization does not buy all types of equipment and electronics. The specialist evaluates the equipment not only at home. A person can independently bring equipment to the office of a repair organization. Equipment or components are not assessed by phone or via the Internet. The cost is also negotiated on the spot. The client does not need to pay for diagnostic work, inspection or transportation of equipment. The company takes full responsibility for all such expenses.

Call master

Reviews about the "Federal Service Service" in Kazan and other regions of the country note the prompt response of the masters to the submitted applications. The client only needs to order a callback on the website or fill out a convenient electronic form, indicating the last name and briefly describing the reasons for contacting the organization. Operator to process applications very quickly. Already within the first 10 minutes, he contacts the client using the specified contact information and agrees on the conditions for the repair and departure of a specialist.

On the site, the main page contains information about the addresses wherecompany representative offices. You can also immediately come to the department with the equipment for its further diagnosis and agreement on the cost of repairs. For convenience, the portal has a hotline number that can be called around the clock and free of charge. You can get acquainted with all options of work and reports by clicking on the links indicated on the site.

Site Overview

Reviews of employees of the "Federal Service Service" can be found on many Internet portals. Employees note that in addition to the general staff that repairs equipment, the company employs responsible people who promote services on the Web. The official website of the organization looks quite modern and has all the necessary tools for getting quick access to services and making an application.

"The Federal Service of the Computer Help Service" has a single site. In order to obtain the necessary data on the places where the offices are located, the visitor must immediately select the city in which he is located in the upper part. After that, the system will be rebuilt and current prices, services and a map with navigation in the selected region will be shown. All applications entering the site are processed within the first 5 or 10 minutes.

Conclusion

The final assessment of the company's work is positive. It is based on the reviews presented on the Internet, both employees of the organization and customers who apply for the necessary services. The company has all the necessary equipment and machinery to carry out and perform any type of tasks. Activeconvenient application distribution system. Operators are always polite and attentive to visitors.

The operational system for responding to a new user's request also stands out. The organization promptly sends the employee to the specified location. At the same time, the prevalence of the network and employees allows you to fulfill not only your own requests, but also buy them from competitors. The company issues a guarantee for the work performed. It covers all the services available in the price list and can "reach" up to a period of 3 years. When applying for a warranty case, all work is carried out at the expense of the organization.