"AvtoSpetsTsentr": reviews of employees and customers, car brands, management and activities

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Reviews about "AvtoSpetsTsentr" will help potential customers of this company to understand whether it is worth choosing your future car here. But it’s definitely worth paying attention to this company, since it is one of the largest players in the domestic car market today, and has been operating since 1998. Today, it owns 27 car dealerships located in the capital and the Moscow suburbs, as well as dealerships selling trucks.

About company

Reviews about "AvtoSpetsTsentr" today can be found completely opposite, so it's better to figure it out for yourself. It is important to note that the company sells the most popular brands of foreign cars that exist.on the market. These are Audi, Porsche, Infiniti, BMW, Volkswagen, Datsun, Nissan, KIA, Hyundai, Citroen, Mazda and Skoda.

"AutoSpecCenter", reviews of which are presented in the article, today offers a full range of turnkey services related to sales, service and warranty service, sale of accessories and original spare parts, commission trade, tuning, car insurance and car loans.

It is important to note that all dealerships, without exception, comply with the corporate standards set by automakers, and work with them has been established directly. Quite often customer reviews about AvtoSpetsTsentr turn out to be so good that some car dealerships are among the best dealers of the respective brands in Russia. High achievements in the field of technical service, sales, personnel development, marketing are noted by individual representative offices.

For example, according to the results of 2017, the company ranked seventh in terms of total revenue according to the industry magazine "AutoBusinessReview", 10th place immediately in terms of sales on credit, sales of new cars, sales of used cars.

Currently, the company has about 3,300 employees.

History

On the domestic market "AutoSpetsCentre" appeared in 1998, it was then that the opening of the firstofficial dealer center "Audi" in Russia. The very next year, an agreement was signed with Skoda.

The real breakthrough happened in 2003, when we managed to open a Nissan dealership in Khimki. In 2004, the second representation of Audi cars appeared. And a year later, the branch on Varshavka expanded, becoming also a center for the sale of used cars.

In 2005, a specialized company was established, which began to directly manage the assets of the entire group, as well as the formation of a single corporate space. In 2006, AvtoSpetsCentre was one of the first in Europe to receive the status of an official Infiniti dealer. Already in October, sales of cars began in the branch on Leninsky Prospekt. At the same time, the sale of "Nissans" moved to the Leningrad highway in Khimki.

In 2008, the company simultaneously begins designing and then building three car service and sales centers at once. In 2013, the third Audi dealership opens, which becomes the first in Russia built within the framework of the unique Terminal concept.

Recent successes include the start of sales of the Foton brand on a site intended for commercial vehicles, which began in 2017.

The company has repeatedly stated that its mission is the formation of mutually beneficial and long-term relationships with employees, customers and partners. For thiswe offer simple solutions that allow you to effectively solve your problems, providing a wide range of services in the automotive market.

Common sense, leadership, frugality and people are among the company's values. Here everyone is given the opportunity to purchase a car of the brand he needs on the most favorable terms, and with an official guarantee from the manufacturer. Then the client will be able to count on a full-fledged qualified service for services that meet all standards and modern trends in the field of car sales.

According to the company itself, thanks to the most favorable conditions, an individual approach to each client and reasonable prices, it is possible to ensure that customers return here again and again.

Manual

Alexander Khalilov is currently in charge of the company. He is its actual president and the main founder of the Ela group of companies.

In fact, he was at the head of this business relatively recently, when one of the largest deals in the domestic auto retail market was officially completed in 2013. It was then that the shareholders of the large and influential metropolitan holding Ela bought out the AvtoSpetsTsentr company.

According to the media, the deal amounted to about $170 million. The debt that the company had to creditors was also taken into account. It was about $50 million. Khalilov himself then confirmed these figures to reporters.

Alexander, who previously headed AvtoSpetsCentreSparre finally went out of business, retaining only a land plot in the Kaluga highway area. In the foreseeable future, it was planned to build a whole complex of dealer centers on it. Yury Sleptsov and Vladimir Mozhenkov, who were previously members of the board, took the places of vice presidents.

The new management noted that their priority will be to build a new management system, which should be much more efficient than the previous one. At the same time, it was not planned to carry out rebranding, since the name of the company was well known, with a good reputation.

Activities

Currently, the company works in several directions at once. In particular, it sells new cars that are in stock or on order, sells used vehicles (several hundred cars are available at the same time), provides financial services for car insurance and car loans, and has its own car repair and maintenance service.

The company's showrooms have several hundred new and used cars. To fully meet the needs of potential buyers, a whole range of services has been developed. Currently, they can get free advice from specialists on choosing any model or its configuration. If you wish, you can sign up for a test drive, which will allow you to fully evaluate the capabilities of the car, in particular the ergonomics of its control, speed, driving performance, interior comfort. At dealershipspre-sale preparation is carried out, which is carried out by high-class specialists.

Also, customers receive assistance and advice in choosing the optimal insurance conditions that will allow them to safely and confidently operate the car. Warranty and maintenance services are provided only by highly qualified professionals who have a personal approach to each client and his car.

There is also an opportunity to arrange an exchange on favorable terms, rent a car, in difficult situations, assistance is provided in solving problems with insurance companies, the traffic police, and the loy alty program allows you not only to significantly save, but also earn money on buying a car.

Financial services

Recently, financial services have played an important role in the company's activities. In particular, it is possible to insure a car directly at the dealership. The company offers to issue CASCO or OSAGO policies on the spot.

It is also possible to apply for a car loan if the money that is available is not enough to buy a car.

"AvtoSpetsTsentr" today cooperates with the largest foreign and domestic banks, special individual programs are being developed for clients, which provide for obtaining a loan without a down payment. It is also possible to obtain a loan for residents of various regions of the Russian Federation, and not just Moscow and the Moscow Region.

If necessary, a loan is issued withoutproof of income with a minimum package of documents. There are options to calculate and apply for interest-free installments.

Own car service

Car service is especially proud in this company. Here we are ready to offer a full range of scheduled, diagnostic and repair work.

You can make a request for service literally in one click.

Career

Given the number of branches and dealerships, the number of employees who work here, it is easy to guess that the company is constantly in need of staff. Finding new jobs is easy.

For example, currently we need new car sales managers, 1C programmers, remote loss adjusters, service bureau secretaries, car dealership administrators, painters, call center operators, office managers, customer service managers, technicians -Transporters, parts sales managers, legal advisors, used car appraisers, auto mechanics, brand manager assistants.

Reviews about work in "AutoSpetsCentre" are mostly positive. Many are satisfied, even though they always thought they were as far from the sphere of car sales as possible, they don’t understand anything about it. It turns out that if you dive into this industry, it turns out to be very interesting and attractive, and also very profitable.

Permanent employees celebrate understanding and loyal management, as well as official employment. Many companies initiallyis associated with stability, and after some time this opinion does not change. The main positive thing for most employees is the high salary that everyone who is not lazy, performs their duties on time and carefully manages to receive.

Disgruntled employees

It is worth noting that among the reviews about car dealerships "AutoSpetsCenter" you can also find negative opinions. For example, a company has a practice of regularly laying off staff due to low sales at individual dealerships. This is especially surprising for new employees who are just being hired, formalized, and literally a few days later they announce that the management has decided to reduce the number of employees. It is new specialists who are the first to be laid off, and not those who have been working in this branch for a long time, under which the notorious drop in sales took place.

Certain employees do not like that the company is chasing profits so much that they form a disregard for their own employees. For example, if during employment you are promised a salary of 70-80 thousand rubles, then in practice it will not exceed forty. Because of this, many have a persistent feeling that the company is "sinking".

In addition, the offices themselves have extremely uncomfortable working conditions. Air conditioners have not been working in the premises for years, no one even tries to solve these minor working issues.

What customers think…

In customer reviews about "AutoSpecCenter", many emphasize that one has to observe deceit, unprofessionalism and outright rudeness towards visitors.

In particular, many are dissatisfied not only with the work of the sales department, but also with the car service. We have to meet a large number of complaints in the reviews about "AvtoSpetsTsentr" in the capital. For example, if the client wants to check the freon pressure in the air conditioning system with the climate control not working, quite serious problems are revealed. The mechanics find out that the radiator fan relay and compressor are in fact out of order, and the brakes need to be repaired. When a client pays for diagnostic services in the amount of one and a half thousand rubles, and then agrees to repair the brakes, deciding that the air conditioner can wait, they promise to get spare parts in a few days, then it will be possible to come for repairs. As a result, several weeks pass, the spare parts never arrive: it turns out that at first they got stuck in the central warehouse, then they got lost in no one knows where, while the client is always promised to solve problems in the near future, continuing to delay the deadlines. In the reviews about AvtoSpetsTsentr, claims are also related to the fact that drivers refuse to return an advance payment for spare parts when they decide to turn to a more responsible and professional car service for help.

All this clearly demonstrates that the mechanics do not cope with their duties, the company has poorly established logistics work, which affectsacross the organization.

How to buy a car?

After all, most customer reviews about AvtoSpetsTsentr are not related to repairs, but to the desire to purchase a new car.

Those who have chosen one of these salons admit that of the pluses they noted for themselves only the car itself, which turned out to be of high quality. But in the reviews about the Skoda AutoSpecCenter, visitors have to admit that they are faced with outright rudeness, negligence and disrespectful attitude towards customers. Sad to admit, this situation is observed in the vast majority of dealerships. AutoSpecCenter is no exception.

Many customers honestly write that the dealer is frankly lazy. In the reviews about Citroen AutoSpecial Center, where one has to deal with a cool attitude to work almost most often, this is noted by the majority. such negative comments from customers can be found when trying to purchase a Skoda car. It would be useful for AvtoSpetsCentre to study customer reviews. They admit that at first everyone was polite and friendly with them. The situation changed dramatically when the car finally ended up in In the reviews about AvtoSpetsTsentr, many admit that the employees of this dealership often behave so ugly. For example, if you used to be assured that a CASCO policy can be issued at anyplace, now they began to insist that it would be possible to do this only in their salon, allegedly these are the conditions for purchasing a car. In customer reviews about AvtoSpetsTsentr, complaints about the imposition of services can be found all the time. As a result, other buyers are advised to simply try to find another dealership where they will not be treated so arrogantly and shamelessly. It is noteworthy that you can find similar reviews about the Infinity AutoSpecial Center and some other dealerships of the company.

Problems also arise when purchasing used cars. In the reviews about the "Nissan AutoSpecial Center", where there are also used cars, the client is offered an almost new car, according to the manager, which has never been in an accident and has not been repainted. Upon a detailed examination after pre-sale preparation, it turns out that there is a large amount of damage on the body, which were previously difficult to notice, since such cars, as a rule, are exhibited on the street. In addition, there are problems inside the cabin, for example, the parking sensors button is broken. In this salon, as noted in the reviews about KIA AutoSpecCenter, the client is taken care of as long as it can bring profit. As soon as the client, due to his attentiveness and quickness, "breaks off the hook", all interest in him disappears.

In fairness, it must be admitted that in some dealerships such problems are practically not encountered. Quite positive reviews about Mazda AutoSpecial Center. A team of professionals works there, whichknows his business, can give practical advice and recommendations to each client, help him decide on the choice of the necessary vehicle, calculate the conditions under which the purchase will be most profitable.