2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16
Under the position of administrator is meant a qualified specialist who has the authority to manage a particular area in the company. An employee in this area is a manager, a responsible organizer, who has the ability to manage and administer processes.
This employee analyzes the work of the general mechanism, identifies failures in its work and eliminates them, in order to improve the company's activities. Previously, this profession only affected the sphere of human resource management and the activities of company departments. Now the job descriptions of the administrator may include database management, information systems.
What are administrators
There are human resource administrators and business workers. The former control the quality and timeliness of the fulfillment by subordinates of tasks assigned to them.tasks. It can be sellers, waiters, bartenders and more.
The administrator must ensure that these employees perform their work in accordance with the standards and bylaws of the company. The latter manage the staff of merchandisers, conclude contracts on behalf of the company, accept and transfer goods, and the like. For more information on this, see the administrator's job description.
Regulations
An employee who has received the position of administrator is a specialist. At the time of his absence, the rights and obligations of the employee are transferred to another employee appointed by management to replace him. Only the CEO can decide whether to hire or fire an administrator. To get this job, the applicant must have a diploma of secondary specialized education.
In addition, employers often require applicants to have work experience in a similar field of one year or more. Basically, the direct supervisor of the administrator is the manager. The administrator's job description assumes that in his activities he must be guided by the company's charter, legislative acts, orders and instructions from his superiors. He must also take into account the governing acts, and, in fact, the instruction itself.
Knowledge
When applying for a job, an employee must have certain knowledge, including he must familiarize himself with the regulations,instructions, orders and other regulatory materials related to the scope of its activities. In addition, he must learn the rules and methods of organizing the work of service personnel.
The employee must know the organizational and staffing structure, meaning what duties, powers and working conditions his subordinates have. In order to properly and efficiently perform the duties of an administrator, an employee must study the types of services provided by the company where he is employed, know how to properly draw up reporting documents, use business communication and etiquette in practice. Also, the employee needs to have knowledge in the field of law and marketing.
Functions
When applying for a job, certain functions are assigned to the employee. He is engaged in the prevention and elimination of conflicts, accepts claims and comments from clients regarding poor-quality service in the institution where he is employed. In addition, the duties of the administrator include advising visitors on issues related to the provision of services and the sale of goods, as well as bonus programs and promotions. He must improve the work of staff, increasing the efficiency of service, as well as creating comfortable conditions for visitors and employees. The employee controls the order, cleanliness in visits and the work of cleaners.
Responsibilities
The main functions of the administrator include informing staff about the arrival of customers, recording visitors' data inclient base, reporting to management regarding problems and conflict situations. In addition, the administrator is obliged to monitor the observance of discipline by employees, and other points of the organization's charter.
He must fulfill all the instructions of his boss, control the safety of goods and other material assets, the norms for decorating halls, the placement, condition and replacement of advertising products. Also, it is this employee who ensures that all personnel follow the orders of their superiors.
Other functions
The administrator's job description suggests that he should prepare material and technical support before negotiations with future clients and partners of the company. The employee keeps records and records this documented. In addition, he conducts telephone conversations, processes requests from clients, counterparties of other organizations and government officials.
Rights
The labor protection instruction for the administrator assumes that the employee has certain rights, including making independent decisions, if they do not go beyond his competence. Also, this specialist has the right to represent the interests of the company, stop performing his functions if there is a dangerous situation that threatens his he alth and life, sign documentation that is within his competence.
Employee has the right to notify management of identified problemsin the work of the organization and offer ways to solve them, as well as make proposals for improving the efficiency of its activities and the work of the entire company. He has the right to cooperate with other departments of the institution to solve the tasks assigned to him, request information and documents, and also demand that the management create normal working conditions.
Responsibility
The employee is responsible for the improper performance of his duties, as well as for violating the rules of the fire safety instructions for the administrator. He can be held accountable if he provided false information to his management or clients of the organization. He is responsible for the quality of reporting documents, for violating the norms of etiquette in communicating with visitors and for the consequences of his own decisions.
He can be prosecuted if he mishandled the personal data of customers, disclosed confidential information and disclosed trade secrets. He is responsible for causing material damage to the company where he is employed, to the state, contractors or employees of the company. In addition, the employee is responsible for violating the rules and charter of the company.
Administrator requirements
When the profession was just being introduced into the business sphere of the country, the requirements for employees were not very serious, even just having a secondary education was enough. Work experience was also of little interest to employers. Now the conditions have become tougher, and companies require applicants not onlyhigher education in the field of economics or management, but also knowledge of foreign languages, the ability to use a personal computer and keep business records.
As for personal qualities, a person with a well-delivered speech, who has a pleasant appearance, will get a job. Communication skills, the ability to properly conduct telephone conversations and resolve conflict situations are very important.
Conclusion
Typical administrator instructions contain the basic information necessary for an employee to understand his place in the company. Its points may vary depending on the organization, its size and the needs of management. Without the approval of this document, the employee does not have the right to begin his duties. To obtain a position, the applicant must meet the requirements of the company, have certain knowledge and personal qualities necessary for the qualitative performance of the functions assigned to him and the tasks assigned to the employee.
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