"European Legal Service": feedback on work, reliability, procedure for concluding and terminating a contract, legal advice

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

From the reviews of the "European Legal Service" you can easily understand what this company is. The field of activity of this firm is the provision of legal services mainly in the territory of the states of the post-Soviet space (Russia, the Republic of Belarus, Kazakhstan, Georgia, Armenia, Azerbaijan, Ukraine). Consultations are carried out remotely, the online company provides legal assistance to individuals and corporate clients.

Where it all began: lawyer insurance

The first reviews of the "European Legal Service" date back to 2007 - from that moment the history of the existence of an online firm begins. However, the prerequisites for creating a company that provides consulting support to clientsover the phone, arose a little earlier.

The German legal ambulance hotline is considered to be the forerunner of the European Legal Service. This remote office specialized in interaction with the Russian-speaking population of Germany. According to some reports, at that time several million immigrants from the USSR lived in the country, so Germany sought to create an additional service in order to provide legal assistance available to everyone.

The Germans were one of the first to introduce in their company the institution of lawyer insurance, which is now popular in many civilized countries. The essence of this service was as follows: in the event of an insured event, insurance began to work from the actual moment of the incident. In addition to the lawyer's insurance was a telephone line. At the other end of the line, experienced legal consultants helped resolve legal issues immediately after unforeseen situations arose.

After some time has elapsed since the start of the company, its management came to the conclusion that the company has become much less likely to pay insurance amounts. In their opinion, the reason was hidden in the work of the telephone line, with the help of which clients managed to solve a lot of complex issues right on the spot and not bother with the courts, collecting certificates, documents, drawing up applications, etc. Thus, clients saved their time, money and nerves, and insurers acquired considerable financial benefits. Over time, this service was separated into an independent product due to impressive growth prospects.sales and profit.

Company Founder

The initiator of the creation of the company is Sergey Sergeevich Bekrenev. The "European Legal Service" arose as a result of a seemingly banal bureaucratic procedure in the tax office. Bekrenev lost a lot of time trying to pay tax after selling his personal car. This angered him so much that he decided to develop a unique project, which later became the European Legal Service.

Sergey Bekrenev initially wanted only one thing - that everyone could quickly get qualified advice over the phone on the right issue. Thus, an online firm was established. She now advises clients in all areas of the law.

Bekrenev's legal service became the author of the unique project "All-Russian Legal Dictation", which is held annually by analogy with the "Total Dictation" in the Russian language. The purpose of this event is to identify the most vulnerable topics in the field of legal literacy of the population and make appropriate proposals to public authorities to work in this direction. In addition, the European Legal Service periodically organizes days of free legal aid for citizens and takes part in various social projects, which fully reflects the position of the President, which sounds like this: “Our company makes the world a better place.”

Successes and achievements

In 2007, the European Legal Servicethere were no competitors. Today, the situation looks different - there are many similar firms in Russia. The head office of the company is located in Moscow, two more - in Blagoveshchensk and Krasnodar. European Legal Service continues to provide a wide range of legal services to individuals and organizations from the Russian Federation. It also has representative offices in Armenia, Ukraine, Kazakhstan and other states that were part of the USSR.

When you contact the European Legal Service in Moscow, you can be sure that a consultant will help you find an answer to any question that arises in the field of law. In addition, the company provides its services remotely and around the clock, using several communication channels for this: telephone hotline, instant messengers, e-mail, online chat. You can also ask a question to specialists through your personal account on the official website. Today, the company employs more than 170 people. All lawyers have extensive experience and are versed in various legal areas.

Since 2014, the online legal service has been repeatedly awarded the title of "Attractive Employer" by the Superjob Internet Service. At the end of 2015, the company was awarded the second place in the Pravo. RU-300 industry rating in terms of the number of certified lawyers. In addition, the firm is in the TOP-50 largest legal centers in Russia in terms of income.

At the moment, the legal service is the only winner of the award for the implementation and use of the systemknowledge management. This award is a proof that the company is confidently moving towards its goals and implementing its plans. The main goal set before the company by its president, Sergei Bekrenev, is to create an artificial legal intelligence that would not be inferior to the knowledge of hundreds of lawyers in terms of the amount of information.

Yearly, the online service provides several million legal advice on issues of any legal branch. In total, the client base of the firm is about seven hundred thousand individuals.

Business partners

The online service is the first law firm in the Russian Federation to become an official partner of the Russian Bar Association. The cooperation agreement has been in force since 2013. In addition, European Legal Service LLC acquired many partners represented by reputable financial institutions and Russian banks (PJSC Sberbank of Russia, Post Bank, Promsvyazbank, Yugra Bank, VTB, Vostochny, Tinkoff and others), leading representatives of the insurance market (BIN Insurance, AlfaStrakhovanie).

In November last year, the online service launched a new project together with PJSC Sberbank. It is called "Personal Lawyer" and involves the provision of legal assistance to bank customers. In addition, according to the results of 2017, the Skolkovo law firm was awarded an award for the best results for automating the process of legal consultations. The online service is often cited as the best partner for financial institutions.

Additional Internet Applications

Five years after opening, the company put the cloud onlinelegal information Legal Cloud, which contains millions of client cases and precedent decisions. In addition, Legal Cloud includes an option that allows any Russian citizen to check their personal legal field. The function is called "Nostradamus". You can also use the Thesaurus service, which allows anyone who wants to understand a particular situation from the point of view of legality, find the answer to a question of interest among the available precedents with ready-made solutions from the Nostradamus module.

The development of innovative products did not end there. In 2016, the firm expanded its Legal Tech platform by offering its clients the assistance of a robot lawyer. So far, this option is available only to Telegram users, but in the near future the company plans to provide additional access to the robot. The program is based on the "Knowledge Base", which contains about 4 million solved cases on legal issues. So far, the robot consultant is helping clients in four legal areas.

Cooperation with sports organizations

The company is a strategic partner of the Russian Football Premier League. In addition, the legal service has cooperation agreements with the leading domestic clubs Zenit (St. Petersburg) and Kristall (St. Petersburg). Among other partners, it is worth noting the capital's hockey clubs, communities of fans, student football players, etc.

During the European Championshipfootball in France, which took place two years ago, there were mass violations of law and order, the participants of which were Russian fans. According to the reviews, the European Legal Service provided consulting support to compatriots in custody.

From that moment on, the online firm began to develop another direction - the constant legal support of fans, creating a program called "The stadium is our common home." The project is implemented with the participation of the Russian Football Premier League and is recognized as one of the best social projects in our country. There is also a multilingual support center for fan groups on reference, information and legal issues, which allows each visitor to matches that take place on the territory of Russia to take advantage of a free legal consultation by contacting the operator of the company's call center.

Apparently, the legal department continues to bet on the implementation of successful projects with sports organizations. The hotline for fans once again proved to be successful at the matches of the 2018 FIFA World Cup.

"Advocard" - what is it?

According to the results of a series of studies conducted by the marketing department of the firm, it was found that nine out of ten insured events could have been avoided if clients had the opportunity to consult a lawyer in a timely manner. During the first two years, the online legal service went through a period of adaptation to global service level standards. As soon as the functionality of the firm was brought intofull compliance with a number of requirements, the company began to provide services on the open market.

Another enterprise was created to promote the services of legal services, which developed in parallel with the process of establishing the "European Legal Service". "Advokard" was a service that at first provided assistance exclusively to private clients. Having tried various mechanisms and sales models in the course of work, the management decided to implement the MLM system. Judging by the reviews of the European Legal Service, this model is ideally suited to the format of the company's activities. Today the company has an impressive number of regular customers who use the service. People come here around the clock for legal assistance on a subscription basis - this is what Sergey Bekrenev initially aspired to.

As the business grew and developed, new offices of the firm were opened. In particular, in 2011 a call center appeared in Ukraine, and a year later - in Kazakhstan. In 2013, the company's office began to serve customers in Poland. Thus, the online service has grown into a large international network with a customer base of many thousands.

The quality of service was also improved. Over the years of the company's existence, the corporate direction, subscription services to the population and private organizations have developed. Not so long ago, the company's work was transferred to an offline format: face-to-face consulting centers and translation agencies now operate in the capital, Krasnodar and Blagoveshchensk. stillthe interest of the legal service in partnership with banks and insurers is shown, which need qualified legal services for the client base and the possibility of selling profitable products.

European Legal Service scammers?

In the 21st century, in order to stay ahead of your competitors and achieve your goals, innovative technologies are of paramount importance. In addition, it is this component that is reflected in the cost of business. Sergey Bekrenev, president of the legal service, plans to bring the business to the IPO level by 2020, which means only one thing - in a few years we will be able to personally observe how 60% of legal problems are solved with the help of a trained robot. There will be no need for the participation of living specialists who are now answering questions. The creation of an artificial neural network will bring self-learning intelligence to a new level.

According to reviews, "European Legal Service" always gives answers to questions and recommendations of interest to clients, based on the nuances of a particular situation. To date, the online service has a huge knowledge base based on millions of issues addressed during legal consultations. It also underlies the reference information provided by the Nostradamus and Thesaurus applications. Anyone can get access to it. To use the full versions of directories, you need to install the Reworld application on your gadget. Any use of information from the reference books "Nostradamus" and "Thesaurus" is free.

Howevernot all customer reviews about the European Legal Service that are found on forums and blogs are flattering. Many consider the company fraudulent and urge not to trust it. The Advokard project of the European Legal Service really resembles another financial pyramid, similar to MMM, IPAR or Autoclub. The thing is that you can start cooperation with the company only by investing financial resources. Indeed, it looks like a hoax: the European Legal Service offers to purchase an Advocard card in order to gain access to the hotline. However, with the same success it can be called a completely legitimate prepayment for the assistance provided by specialists.

Advocard programs

So, for those who decide to become a client of the online service and use the qualified help of consultants over the phone, several program options are offered. Each of them has its own advantages and disadvantages. We list the most popular cards:

"Road Lawyer". Maintenance of this project is about $190 annually. As you might guess by the name, the program is suitable for car owners. By purchasing this card, a motorist can count on competent legal assistance in the event of an accident, car theft, transfer of ownership to another person, etc

• "Premium". This is a personal card, the price of which is $ 750. It is worth noting that the Premium program is the only offer from the company that allows you to receive writtenclarification, receive representation services (no more than twice a month).
• "Standard". The subscription fee for the card is $ 375. Clients have access to telephone legal advice around the clock.
• "Family". The principle of service on this card differs from the Standard program only in that all family members can use the services of a legal service here. The Family Card costs $560 per year.

More information can be found on the official website of "Advocard". At first glance, the lawyers of the European Legal Service offer profitable offers. In addition, one should not forget about the relatively low level of knowledge of Russian lawyers, despite the fact that they have the appropriate license. Those professionals who provide inexpensive services are usually unable to provide assistance in complex cases, and not everyone can afford to turn to well-known professional lawyers.

In this sense, the rational solution would be to use the services of the "European Legal Service". According to employees, even novice legal advisers acquire client cards, because at the beginning of a career it is difficult to navigate the boundless set of laws and regulations even for a person with a higher legal education.

Should I trust the company

Are the representatives of the European Legal Service really liars? At first glance, everything seems completely transparent: becoming a client of this office, a person can use competent legal advice at the right timespecialists. However, the reviews of the victims say the opposite about the European Legal Service. According to the feedback, the company is capitalizing on the mass legal illiteracy of our people by providing incorrect advice to clients.

There are much fewer negative reviews about the European Legal Service than positive ones, but their presence cannot but alert. Especially often, people who have purchased an Advocard card but have not used it for a year express their dissatisfaction. If the insured event, which means the occurrence of a situation requiring legal assistance, has not occurred, the entire amount is burned. It cannot be compensated even partially, therefore Bekerev's business is highly profitable only for himself and unprofitable for clients. However, this statement can also be challenged.

According to the opinions of employees, the "European Legal Service" pursues only one goal - the distribution of legal services with the help of network marketing and MLM business tools. With the advent of the institute of advocate insurance, the principle of the company's work has undergone cardinal changes. If earlier an online company had to fight for each client, maintain a high level of competitiveness, allocate impressive funds for advertising and constantly work to improve the level of services provided, today the business brings passive profit. Now the European Legal Service does not need to cling to every review and maintain its impeccable reputation - all the work for it will be done by the partners of the Advokard company. Allwhat is required is to regularly share profits with distributors. By the way, the legal service gives more than half of the income received to the distributors of client cards.

Benefits of applying to EUS

Due to the situation on the foreign exchange market that has arisen over the past few years, there has been a reduction in the cost of services, which led to the need to calculate a new tariff network for Advokard programs. The company had to launch products on the market, the cost of which started at $ 65. Retail sales increased dramatically, which is quite natural. Isn't it a good offer to pay several thousand rubles for a year and at the same time get the opportunity to solve a lot of legal issues and use other services of the company?

However, in the negative reviews about the European Legal Service, many are perplexed as to why such a low price for services is caused. Many are sure that the quality of service for such a fee leaves much to be desired. According to staff feedback, they often hear clients ask if students are consulting at such a low cost.

In reality, things are completely different. The business model on which the company's work is based is based on the principles of correlation: the higher the number of clients, the lower the cost of consulting assistance. For high-quality service, the turnover of the “legal enterprise” should be increased at a slower pace compared to the rate of growth in the number of clients. In the data ratioindicators set constant quality criteria. The company's management does not exclude that in the future the price of service will continue to fall and the tariffs will become even more affordable and beneficial for customers.

As for the indicators of the quality of legal services, the number of Advokard cardholders who were satisfied with the work of the online service exceeds the number of dissatisfied clients hundreds of times. By the way, in Europe the quality of service in such services lags behind the Russian one - the corresponding indicators are lower there. It is possible that the reason lies in the implementation of GOST ISO 9001-2011. In addition to the current quality standard, the client relations department of the European Legal Service also plays an important role, controlling the literacy of the advice provided and helping clients solve problems associated with the use of services.

Customer Service Mechanism

There are two main ways to get legal assistance that EUS cardholders are en titled to - verbally by phone or via Skype. Some subscriber service packages contain the option to receive advice in writing on letterhead with a seal and appropriate signatures. Muscovites and Krasnodar residents have the opportunity to ask their questions in person - representative offices of the company are located in their cities. The exact addresses of the company's divisions are indicated on the official website.

In addition to the specified service, the client has the right to use such a convenient option as "Trust negotiations". Its essence is this:requests a call from a representative of an online service, the consultant contacts a third party and communicates with him in the interests of the client. This is very convenient, given that some people find it difficult to formulate certain points and maintain a full-fledged dialogue on legal issues.

How to terminate an agreement with a firm

Since the main reason for dissatisfaction with the work of the European Legal Service, according to the victims, is the inefficiency of legal services and the inability to subsequently return the funds spent, the issue of terminating the contract with the company is no less important. Each client should carefully read the contract that he enters into with the firm. Difficulties in how to terminate the contract with the European Legal Service usually do not arise. Another thing is a refund.

The text of the agreement clearly states the conditions under which the return of money spent is not possible. In the case of a request, the client usually receives a response that the lawyers have already started working under a legal services agreement or the Advokard card has already been activated by the broker. According to reviews, the European Legal Service often refers to the law, according to which it really has the right not to return money to a dissatisfied client if it incurred actual expenses in the process of preparing or directly providing the service. In this case, there is nothing to oppose the company.

By the way, in the same contract there may be a clause on the impossibility of providing services in case of refusal of insurance. European Legal Service LLC, like many other commercial organizations, voluntarily imposes insurance products on clients. In order not to get into an unpleasant situation, it is better to spend a few minutes of your time and carefully study all the positions under the contract.