VTB Bank: customer reviews on loans, repayment terms, interest rates and refinancing

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

It will be interesting to get acquainted with customer reviews on loans from VTB Bank to everyone who is going to apply for a loan in one of the domestic financial institutions in the near future. From this article you can find out what conditions and interest rates you can expect in this bank, what you need to do to get refinancing.

About the bank

Customer reviews on loans at VTB Bank are very different. Often it depends on what kind of loan the visitors have issued. Therefore, we will deal with all the options in detail.

VTB is a domestic commercial bank with over 60% government participation. It is considered the second in the country in terms of assets and ranks first in terms of authorized capital. The head office is located in Moscow, while the bank itself is officially registered in St. Petersburg.

My storyit began in 1990, when the Foreign Trade Bank was established with the direct participation of the Ministry of Finance and the State Bank of the RSFSR. Initially, it appeared in the form of a closed joint-stock company to serve Russia's operations in the foreign economic market, as well as to assist the country's integration into various spheres of the world economy.

Since 2002 Andrey Leonidovich Kostin has been the chairman of the board of the bank.

Cash

According to customer reviews, a loan from VTB Bank is one of the most popular and sought-after products. This loan can be issued by any individual at a rate of 7.9 percent per annum. You can receive up to five million rubles for a period of up to seven years. It is noteworthy that a preliminary decision on the loan is made in the first quarter of an hour after the application is made and all necessary documents are submitted.

Under the basic conditions, the interest rate with insurance, with a loan amount of one hundred to five hundred thousand rubles, will be 11.7% per annum, with an amount of five hundred thousand to five million rubles - 10.9% per annum. If life, he alth and temporary disability insurance is canceled, the rate rises from 13 to 19.9 percent per year.

According to customer reviews, VTB Bank in Moscow is now offering profitable options on how to reduce the rate to 7.9 percent per annum. To do this, you need to issue a special "Multicard", which has an interest-free period of 101 days. Then connect the "Borrower" option to it(this can be done by phone or VTB-online). After that, you have to pay with this card and save on loan payments.

In this case, your credit discount will depend on the amount of purchases made using credit funds made on your card during the month. With an amount of five to fifteen thousand rubles, the discount will be 0.5%, with an amount of 15 to 75 thousand rubles - 1%, with an amount of 75 thousand rubles - 3%. Moreover, in the month of registration of the "Multicard" itself, you will immediately receive the maximum discount on the loan. No matter how much you made purchases on your card.

It is worth emphasizing that the payment schedule for the loan does not change, and after you pay by card, the payment and the rate will be recalculated every month. If you have several loans in this bank, the rate will be reduced for the one for which there is a large debt. The difference compared to the payment schedule will be returned to your card by the end of next month, the maximum amount you can count on is 15 thousand rubles.

The requirements for the borrower, which the bank makes, are as follows: citizenship of the Russian Federation, official average monthly income in the amount of 15 thousand rubles per month, permanent registration in the region of the bank's presence. At the same time, please note that you can get a loan in any region. The address of registration and your actual residence may not match.

In customer reviews of cash loans at VTB Bank, it is noted that obtaining loan approval is not as difficult as it can besome seem for the first time. In the presence of the necessary documents, as well as the absence of overdue debts to other financial institutions, the loan is issued without any problems.

Repayment terms

Repayment of a loan at VTB Bank is carried out in equal monthly payments, they are also called annuity. If you wish, you can repay the loan ahead of schedule, and do it without commission. The loan can be repaid in full or in part. To do this, you will need to apply with the appropriate application to VTB-Online, select the terms for repaying the loan - you either reduce the amount of the monthly payment or the term. After that, all that remains is to deposit the amount of early payment into your account.

It is also possible to reschedule or reduce the payment. The bank provides a service called "Credit Holidays". It is available for cash loans. In this case, you can skip any one scheduled payment every six months. You can use this service no earlier than six months after the loan was issued and no later than three months before the end of the loan repayment. Your missed payment will be shifted to the next period, respectively, the loan repayment period will be extended by one month. Each user has the opportunity to activate this service for free. In customer reviews of cash loans at VTB Bank, it is noted that this is a convenient option that is currently rarely found anywhere.

There is also a "Preferential payment" function. It allowsreduce the size of the first few payments (to three) so that they consist only of interest on the loan without repayment of the principal amount. This service is also free of charge when applying for a loan.

Payout methods

In reviews of loans at VTB 24, most emphasize that there are a large number of ways to repay a loan, so problems almost never arise in this regard

One of the most convenient and common options is to design an appropriate card. It will be issued at the conclusion of the contract for the issuance of a cash loan. After that, a bank account can be opened in your name.

If you already have a VTB bank card, you can repay the loan by depositing the required amount in cash at any ATM that has the function of accepting funds. If you need to replenish your account when paying off your debt, you can also do this using an ATM.

To remotely control the repayment of payments, connect the VTB-Online service. It will be possible to do this even without visiting the branch - in a mobile application or on the website. In VTB Online, you can, for example, set up auto payment. The service will allow you to transfer the required amount of funds to your account without your participation strictly according to the schedule.

You can also pay off monthly loan payments by making a transfer from card to card. In this case, you should take into account that the money can go up to three days, so you should do it in advance.

Among other ways to repay loans are transfers from an account in another bank, in branches"Post of Russia", in payment terminals, through service points "Beeline", "Zolotaya Korona", "Kari" and many others. For example, you can put money on a loan in the salons of MTS or Euroset. In this case, you will have to pay a commission, remember that the term for crediting money to the account may be several days.

Refinancing

In reviews of refinancing at VTB Bank, customers emphasize that this financial institution offers fairly favorable conditions.

In this case, the total loan amount should be from 100 thousand to five million rubles. For the majority, the loan term will be up to five years, and for corporate clients it can be extended up to seven years. It is issued without guarantors and collateral. As part of refinancing, it is possible to combine up to six credit cards and loans into one common loan, even if they were issued in different credit institutions. After that, you will have a chance to get an additional loan for any purpose. There is an option of gratuitous transfer of funds to third-party credit organizations in order to repay current and accumulated debts.

To apply for a loan, the borrower has standard requirements. Loans that can be combined and refinanced must be in rubles. They can be either secured or unsecured. For example, personal loans, credit card debt, mortgages.

Before the expiration date of the loan or credit card must be at leastthree months. You have to repay the monthly debt monthly in rubles. Also, to be approved for refinancing, you must have no loan debt in the last six months, and also not have current overdue debt.

The organization does not refinance its loans. Those are their conditions. This causes negative feedback on the refinancing of loans at VTB 24, since most other financial organizations provide this service.

Car loan

You can get several types of loans at once for a vehicle at VTB Bank. This can be a loan for a new car, motorcycle, used car from a dealer or an individual.

Among the advantages of this product, in customer reviews of a car loan at VTB Bank, they note state subsidies for new cars, attractive lending rates, special programs together with manufacturers, the possibility of purchasing a used car from an individual.

For example, until the end of this year there is a special offer for new cars "Super 5". You can borrow up to five million rubles with a down payment of 20 percent. Apply for a loan according to two documents, and for the first six months receive a preferential rate of five percent.

Under the "Freedom of choice" program, the bank's clients have the opportunity to purchase a used car from any individual. An initial deposit is not required. The interest rate on the loan will be from 9.9 percent per annum. The maximum amount is three million rubles, while the bank itself will conduct a comprehensive check of the seller and the car, it is possible to draw up an agreement without CASCO.

On favorable terms, you can become the owner of a domestic car "Lada". In the case of purchasing this stamp, you will be offered to apply for a loan at a rate of twelve and a half percent, with an initial payment of ten percent. At the same time, you can get a car without concluding a CASCO agreement with the insurance company.

With the "Autoprivilege" program, an increased loan amount is available, as well as extended repayment periods. You can count on up to seven million rubles with an initial payment of twenty percent. The rate in this case will be from 9.1% per annum.

When applying for a loan for motor vehicles, you can purchase any motor equipment with a rate of 15.9%, and you can get a loan without CASCO. In the case of purchasing a used car from an authorized dealer, a loan is issued for a period of up to five years at a rate of 8.9% per annum.

Business loans

Naturally, the bank works not only with individuals, but also with businesses. There are separate profitable offers for small, medium and large businesses.

As VTB Bank customers note in their reviews, there are various loan programs for businesses. These can be working or investment loans, express loans, loans secured by real estate, refinancing and leasing.

For example, in the caseYou can apply for express loans without collateral up to five hundred thousand rubles for five years. With revolving lending, there is a service to cover the cash gap, that is, an overdraft. In this case, you can get up to 150 million rubles without collateral for two years.

Lending for participation in an electronic auction involves an amount of up to 35 million rubles without collateral for a period of up to one year, which will be required to secure an application for participation in an electronic auction. Finally, to replenish working capital, it is possible to receive up to 150 million rubles for three years. In this case, you will definitely need a deposit.

Within the framework of investment lending programs, you can get a loan for collateral (for its acquisition), against the security of the acquired real estate, for example, the purchase of a warehouse, office, retail space or for the development of your business. Under these proposals, entrepreneurs can receive up to 150 million rubles for up to ten years.

Map "Turtle"

One of the latest attractive offers from VTB Bank is the "Turtle" loan. According to user feedback, the new product immediately interested many who want to use it.

Actually, it is a plastic card that can turn into a credit card, become an installment card or a regular payment card. It is important to use it when making purchases from partners of VTB 24 Bank. In this case, you will be charged the lowest possible interest on loans. The partner network of the financial organization is constantly growing, now it already has about three hundred companiesin a variety of fields. Therefore, users of this product do not have restrictions on the categories of goods used. In fact, in installments, the client can purchase video equipment, consumer electronics, interior items and furniture, components for cars, jewelry, mobile phones, goods for children, and arrange vouchers at travel agencies.

During the first four months after the loan is issued, the client is charged 0.0001% per annum in case of payment for goods from a partner of VTB Bank. In this case, you can calculate the installment payment period yourself using the calculator. Mandatory condition: the payment must be at least ten percent monthly of the total loan amount.

In four months the client will be switched to the credit tariff. In addition, he will be able to withdraw money from the card in cash, make further purchases from VTB Bank partners, pay for goods abroad and on the Internet. When using borrowed funds from the bank, a rate of 29 percent per annum is applied.

After paying off the installment or loan, the client can use the card as a storage card. A two percent rate is set on the deposit of personal funds.

Additionally, Internet banking service is provided. This is a kind of service for remote maintenance of electronic transfers and accounts. It allows you to repay a loan, transfer between accounts, block and unblock your cards. It is also possible to carry out exchange and exchange transactions. You can use this service withtablet, computer or phone. In reviews of Turtle at VTB Bank, customers emphasize that the activation of this function when using this card is highly recommended. Only in this way will you be able to understand what your loan rate is in the current month, when you need to make the next payment.

Customer Experiences

There are quite a lot of positive things in customer reviews about loans at VTB Bank, since the organization's loan approval rate is quite high.

Users note that the organization has a very efficient support service, which helps to quickly resolve any issues. For example, in reviews of delinquency on a loan at VTB 24 Bank, customers emphasize that in the event of erroneous write-offs of debt, the submitted claim is satisfied as quickly as possible, the credit history is promptly updated, and the amount of the withheld pen alty is returned to the account.

Users say it's nice when a bank quickly admits and corrects its mistakes, if it does. It seems that the client really means a lot to the organization, which is immediately noted in reviews of cash loans at VTB Bank by everyone who has encountered a similar situation.

Employees always promptly come to the rescue, ready to explain all the details and nuances almost from scratch, for example, for older users. In general, in customer reviews of VTB Bank in Moscow, the most positive opinions are precisely on the work of consultants and operators. They educate clientsuse online services, open accounts, make payments.

Negative

At the same time, it is worth recognizing that there are quite a lot of negative reviews on loans from VTB Bank and other operations. Users speak with indignation about incidents when they had a credit card debt of five rubles. And not even on the principal amount, but on the interest for the delay.

Employees of the financial institution notify the client about it only after a few months. Moreover, during all this time, interest has been growing, significantly increasing the debt.

When applying for a cash loan at VTB Bank in Moscow, in the reviews, users often regret to note that the financial institution is not customer-oriented at all. For example, during a call to a call center with a request to get advice on a credit card, an employee offers to leave an application immediately by phone, and if approved, come to any convenient branch to complete all the necessary documents. As a result, the client has to spend considerable time to fill out a request by phone, after which he is promised a response within an hour. In fact, several hours pass, but no one calls back. When contacting the call center again, it turns out that such applications are considered within up to three days. As a result, in reviews of loans at VTB 24 Bank, customers complain about misinformation from employees who simply do not know the rules of the organization they work for.

Some customers have to deal with outright deception. About itYou can find out from reviews of loans at VTB Bank. Recently, cases have become more frequent when, when applying for a consumer loan in cash, insurance is drawn up for a client, and then they are offered to sign a certain document for the transfer of five thousand rubles. When trying to clarify what this amount is, the manager clarifies that this is a standard situation necessary for issuing insurance.

At the same time, money is debited from the debit account, thereby reducing the amount of the loan issued by the same five thousand rubles. When you re-apply to a financial institution, it turns out that neither the bank itself nor the insurance company VTB Insurance have anything to do with this money. It turns out that the money went not to the insurance company at all, but to some law firm, about which the bank manager who issued the loan did not even mention. There is a clear deception and misleading of the client, which is immediately noted in customer reviews of loans from VTB Bank 24.

After a second visit to a bank branch, employees are usually very surprised that the client has not heard anything about this company. Only after some time they admit their mistake, noting that they really didn’t notify the client about the full terms of insurance, besides, they issued a loan for the wrong amount, which turned out to be lower than requested, forced to arrange a fraudulent service that the user did not need.

However, it was not possible to quickly solve this problem. The client was only given the address of the law firm, at which he can now terminate his contract and return the spent five thousand rubles. And quitenot sure if it can be done. As a result, in reviews of loans to individuals at VTB 24 Bank, it was noted that customers regularly have to deal with deceit, fraud, and failure to provide complete information on the insurance products that the company offers along with the loan.

You can also often encounter situations where employees work very slowly, clearly demonstrating their incompetence and lack of professionalism. For example, judging by the reviews of loans at VTB 24, this situation is often encountered when applying for or receiving advice on a mortgage.

Reaction to the application comes at the very end of the tenth of the ten days in which the organization undertakes to send a response. After the apartment is found, the next answer has to wait for eleven days. Even after that, the troubles of customers do not end. It remains only to wait for the appointment of a meeting with the client by the bank to complete the transaction, but at this stage everything is very slow and clumsy. As a result, the seller, already desperate, begins to look for new buyers. At the same time, even such an elementary operation as opening an account can be completed only after an hour and a half of waiting in line. After that, the operator carried out all the necessary procedures for opening this very account for at least forty minutes. According to customers, the reason for such inefficient service is solely the incompetence of bank employees.