How to refuse a mobile bank of Sberbank: all ways

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

The SMS alert service of the country's largest bank is popular with customers: more than 78% of Russians use mobile banking every day. Sberbank offers 2 options: free informing ("Economical" package) and paid receipt of messages ("Full" package). Those who do not want to receive notifications from a single short number "900" can disable the service. The operation is free, the execution time does not exceed 24 hours.

How to refuse a mobile bank of Sberbank: all ways

To turn off alerts, the customer must choose one of 3 options:

1. Calling the contact center of a financial institution. At the service of users - 2 round-the-clock lines: a single number or "900".
2. Appeal to the Sberbank office.
3. Using a USSD command to the number "900".

Variants are suitable forcredit card holders who want to both abandon the mobile bank of Sberbank and change the service.

Features of disabling SMS-informing from the number "900"

Not all users know how to opt out of Sberbank's mobile banking service. Features of the cancellation of the SMS-informing service are the following rules:

1. The operation is available only to bank card holders.
2. Disconnection of the service is carried out after a verbal or written application of the client. Sberbank is not en titled to unilaterally notify a citizen of a refusal to continue using the service.
3. The term for completely shutting down the service takes from 1 minute to 24 hours.
4. The client has the right to opt out of several mobile banks at the same time.
5. The operation is impossible without identifying the owner of the credit card. Disabling is allowed by the direct owner of the card or his legal representative. In the second case, the client must submit an officially issued document confirming his authority.
6. Cancellation of the application is not possible. If the user changes their mind, they must apply to renew the service.

Cancellation of mobile banking through the contact center

The most affordable way to refuse Sberbank's mobile bank is by calling the hotline.

The contact center is open 24/7. To disable alerts, the cardholder must:

• Dial the Sberbank single line phone,which is listed on the back of the card. Since 2017, an additional number has been valid - "900".
• Go through the autoresponder commands. You need to select everything related to the mobile bank: deactivate the service or communicate with the operator.
• Tell the call center specialist the reason for the call, full name, registration address, card number, code word and phone number with the option enabled.

The client called the control information to the manager of the financial institution when opening the card. If the owner has forgotten the previously specified data, he can change them at any branch of the bank. It is allowed to receive a one-time code for calling the support service at the Sberbank terminal.

After the call, the user will receive an SMS notification with "900" about the request to disable the mobile bank. The service will be canceled within 24 hours. If the owner of a plastic card applied for several numbers at the same time, a notification will be sent for each of them.

Visit to the bank to cancel the service

How to refuse the mobile bank of Sberbank without a card, control information and code in the terminal? This is possible when visiting an additional office.

To refuse the option, it is enough for the client to take his passport with him. The disconnection process using the services of the operator takes no more than 10 minutes.

1. The cardholder presents a document for identification and names the reason for the appeal. It should be clarified from which card you want to remove the service (if there are several) and name the number (or the lastcombination digits).
2. An employee of Sberbank identifies the client and fills out an application to disable the service.
3. The client signs the application.
4. The operation is confirmed by another bank employee. The application is being processed.

The plastic card holder is given a copy of the document to cancel SMS notifications. After submitting the application, the client will also receive SMS from the number "900". The option will be completely disabled within 24 hours.

Mobile bank blocking

In case of loss of the card or temporary refusal of the service, customers can suspend SMS informing using the USSD command. This is a short request to the "900" number, which blocks the service until it is renewed by the cardholder. A feature of the method is the complete absence of commission: all SMS to the bank are free, payment can only be charged at the tariff of the mobile operator.

How to temporarily abandon Sberbank's mobile bank via SMS:

1. Type in the message one of the commands "Block services" or BLOKIROVKAUSLUG. The short code for the operation is "04".
2. Send a message to "900".
3. Confirm that you want to get rid of messages using the code sent in the response notification.

Using the USSD command is a temporary way to refuse the Sberbank mobile bank. It suspends the option indefinitely. Duringblocking payment for the "Full" package is not charged. To permanently disable the service, you need to call the contact center or visit the bank branch.

Can I cancel the option through ATMs and terminals?

In 90% of cases, mobile banking services are connected via remote service channels. But not all customers know how to opt out of Sberbank's mobile bank through the terminal.

In ATMs, it is impossible to disable the option even if you have a plastic card and information about the number. Customers can only change the package from "Full" to "Economy" in order not to pay a commission of 30-60 rubles per month.

How to opt out of Sberbank's mobile bank by changing the tariff:

1. Insert card, enter PIN code.
2. Select the "Information and Services" section, then "Mobile Bank".
3. Click on the "Economy" package, enter the phone number.
4. Confirm operation.

After executing the commands, the service will change: it will switch from a paid tariff to "Economic". In the same way, customers can expand the range of alerts by selecting the "Full" package. The transition to the new conditions of SMS informing is carried out within a day.

When is it impossible to disable the service?

Sberbank does not refuse plastic card users who decide to cancel SMS notifications. But in exceptional cases, refuse mobilebank is not allowed, for example:

1. If the card does not belong to the client. Only the owner of the credit card can refuse the service. An exception is the case when a credit card of another citizen was mistakenly linked to the client's phone number. In this case, you can solve the problem after contacting the call center or upon application at the office of a financial institution.
2. If a disconnection request has already been submitted.
3. If the data provided is incorrect. When calling technical support, for example.
4. It is impossible to get rid of the service at the branch without a passport.