Supermarket "Silpo": reviews of employees and customers

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

In Ukraine, one of the leaders in the food retail market is the Silpo supermarket chain. Reviews about it are often found on the Internet. Let's see what impression the visitors of the trading floors have about the famous stores. Let's pay attention to the opinion that Silpo employees express about the employer.

About company

The Silpo supermarket chain belongs to the Fozzy group of companies, which has been selling food products since 1998. The first well-known brand store was opened in Kyiv in 2001. The main owner of the business (51%) is Kostelman Vladimir Mikhailovich, concurrently poet and rock guitarist of the Water Repair group. The co-owners of the company are Oleg Sotnikov, Roman Chigir and Yuri Gnatenko - Kostelman's classmates, his partners in musical creativity.

Being still students, friends mastered the shuttle business. For several years they have been importing to Russia and selling from stalls chocolate bars, chewing gum and other goods that were popular in the 90s. Gradually, a small and at first glance frivolous business was transformed into a stable company that sells food products in bulk. In 1998, the Fozzy project was launched, within the framework of which Silpo supermarkets began to open.

Currently, more than 150 stores of this chain operate in Ukraine. Supermarkets "Silpo" offer over 20 thousand items of food, household chemicals, alcoholic beverages, goods for children.

Shops, as a rule, occupy areas from 800 sq. m and more. In specialized departments a wide selection of meat, vegetables, fruits is presented. The trading network is distinguished by a rich assortment of exotic delicacies, such as: sugar cane, cactus fruit, shallot, red banana, granadilla, kumquat, carambola.

Silpo supermarkets have their own cookery, sushi workshops, bakeries, pastry shops.

The stores of this trading network are located most often in the central parts of cities. It is not surprising, therefore, that many Ukrainians visit Silpo at lunchtime to buy a salad or a second course.

Supermarkets have large departments of goods for children. Here you can buy toys, craft materials, stationery, sweets, cookies, baby wipes at a reasonable cost.

Stores also offer a wide range of picnic accessories. Lovers of outdoor trips can easily pick up a compact brazier, skewers, barbecue grill here.

Since 2008, the supermarket chain has been selling products made to order of the groupFozzy companies. It is represented by the following brands:

1. "Prize". More than 1100 varieties of goods are distinguished by special signs indicating guaranteed product quality. Thus, as reported in advertising, the retail chain is trying to make it easier for the buyer to choose and thereby save his time.
2. "Full bowl". Includes more than 450 items of the most necessary household items (sunflower oil, disposable tableware, etc.)
3. "Full glass". Champagne and economical wines.
4. Premiya Select. Delicious, usually expensive products, including natural sturgeon and salmon caviar.
5. "Green country". The most useful fruits and vegetables containing the maximum set of vitamins.
6. Zonk. Apple cider.
7. "Riki Tiki Award". The most popular children's products: food, sweets, hygiene products.

The distribution network also includes Le Silpo supermarkets, which belong to a higher price category. They are designed for we althy buyers. Here you can buy rare varieties of cheese, exotic vegetables and fruits, exclusive alcoholic drinks.

The retail chain launches its own Fresco recipe magazine. Its pages offer many ideas on what to cook using products from supermarkets.

The Fozzy group of companies is also developing a network of cafes under the general name Silpo Resto. These are quite cozy establishments where you can eat deliciously and inexpensively.

Fozzy financial statement

Despite the fact that the Silpo supermarket chain is one of the leaders in the field of food retail, the financial situation of the group of companies cannot be called good.

As you know, on July 12, 2016, the court ruled to freeze all funds on the accounts of Fozzy Food LLC, the owner of the stores. The company has overdue loan obligations to PJSC VTB Bank in the amount of UAH 239.1 million. Based on the information available to the bank's analysts, the borrower is quite capable of repaying its obligations, but for unclear reasons, is avoiding debt service.

Currently, more than 70 million UAH have been placed on arrested accounts.

Despite the blocking of funds, Fozzy Food LLC continues to work and trade. This is possible, as bank employees comment, only in violation of Ukrainian legislation.

What is the current financial position of the group of companies - is still not exactly known. There is a possibility that supermarkets will stop working.

Opinion of customers about service in the distribution network

Most visitors positively characterize the situation in Silpo stores. Reviews from many men and women make it clear that supermarkets are a pleasure to be in.

The distribution network owned by Fozzy has several strong competitors, such as Auchan, Furshet, Eco-Market. But this is not a reason for buyers to avoid Silpo stores. Customer reviews contain information about the followingadvantages of the trading network:

1. Round the clock operation. This is especially important for men and women who are on duty late.
2. Convenient store location. You can always buy groceries on your way home from work.
3. Supermarkets are bright, spacious and clean.
4. Stands with goods are at a sufficiently large distance from each other, so that customers do not interfere with each other.
5. The product range is large, everything can be bought in one place.
6. Democratic prices.
7. There are arrows in the trading floors to help you find the right departments.
8. Staff are friendly.
9. The bonus system allows you to save money.

Among the disadvantages of Silpo, buyers note the following:

1. Products should be chosen carefully. Among them are spoiled, expired.
2. Guards behave unethically, look at every customer too suspiciously.
3. There is a bad smell in the meat departments.
4. Silpo supermarkets may be underweight.
5. The bonus system is very complicated. It is not always clear when points are awarded for purchases and how they can be used.

Product Reviews

With regard to the quality of products sold by Silpo supermarkets, customer reviews can also be found negative. Many customers of the network report that they have repeatedly bought damaged goods in Fozzy stores. This is especially true for meat products. Probably inIn connection with this, in the departments where they sell pork and beef, it smells unpleasant. On the shelves with milk, cheeses, sausages, products are displayed forward, the expiration date of which expires in one or two days.

Practically every resident of Ukraine is familiar with the action "Collapse of prices", which is regularly held in the supermarket chain "Silpo". Customer reviews make it clear that big discounts are often placed on a product that stores want to sell quickly. The offer is valid for approximately 2 weeks. During this period, prices for vegetables and fruits, which have been on sale for a long time, are reduced, as well as for certain types of meat, fish, and canned food. Many residents of Ukraine successfully use the "Price Collapse" campaign to save money. Among the discounted food products, you can find high-quality ones with a long shelf life.

Can the information that comes from Silpo employees be considered reliable? Feedback from within the team, which contains information about the low quality of products, is alarming. There is a suspicion that former employees are angry at the employer and splash out negative emotions. They warn shoppers that the meat in the stores is stale and seasoned to hide its poor quality. We cannot know for sure whether the "accusers" are right. However, following simple rules will help protect yourself from purchasing low-quality products:

1. Always pay attention to the expiration date on the packaging. If several labels are pasted on the product one after the other, you should beware: this maymean that they want to hide the real date of manufacture of the goods.
2. Choose products that are on shelves closer to the wall. As a rule, they are the freshest.
3. When buying meat or poultry, demand that they give you a smell test.
4. Don't buy packaged fruits and vegetables: they look very attractive in bags with pictures and colored nets, even when spoiled.

Opinion of buyers about prices and bonus system

Like most retail chains, Silpo sets the cost of some products a little lower, and others - a little higher than that of competitors. The general level of prices in stores is acceptable to buyers.

In addition, many residents of Ukraine are attracted by the presence of bonus cards. When making a purchase, a certain number of points are credited to the customer's personal account. On subsequent purchases, they can be used to pay for goods.

As some Silpo clients note, it is not easy to understand the bonus system. It is unlikely that a store visitor will be able to independently calculate how many points have been accumulated in his “piggy bank” and by what algorithm they are calculated. In addition, it is not clear at what point you can spend the accumulated bonuses. Most buyers would prefer to have a discount card that en titles them to a fixed percentage discount. Some clients of Silpo complained that the promised bonuses were not credited. On the hotline in such situations, they answered that the purchases were not recorded in the database.

The opinion of buyers about promotions that stimulate demand for goods

Bsupermarkets "Silpo" in order to increase consumer demand, various promotions are constantly held: weeks of discounts, drawings, lotteries. Many of them are creative and unusual. So, for example, in the Silpo stores in Kharkov, each check from the cash register contains a brief prediction of the future. Many buyers read them with interest.

Also in Kharkov supermarkets after 20-00 discounts on culinary products are set for those who do not like to go on a diet, but prefer to have a delicious dinner in the evening. Every Thursday, the “Fish Day” promotion takes place throughout the Silpo network: a discount of up to 20% applies to all products from rivers and seas. In stores you can buy gift certificates with a face value of 100, 200 or 500 hryvnia. This is very convenient for residents of Ukraine who want to make a practical gift to someone they know.

In general, the opinion of buyers about Silpo's trade events is positive. But some customers recall unpleasant stories when supermarkets did not comply with the conditions of the promotions.

Many customers speak positively about the work of sellers and cashiers. The reviews report that Silpo employees are friendly and always ready to answer customer questions.

Some residents of Ukraine pay attention that at lunchtime from 12-00 to 12-30 cashiers in stores change shifts and at this time you have to wait in line at the checkout.

Many retail chain customers are outraged by the fact that sellers touch unpackaged products (for example, meat) with hands without gloves.

Silpo guards often cause negative emotions. Reviews say that security guards see off almost every visitor with a suspicious look.

Vacancy in "Silpo". Working conditions

For those who seek to find a decent job, it is important to study reviews of employers. "Silpo" regularly publishes many vacancies for sellers, cashiers and security guards. Most of them involve working both day and night shifts. The average salary of Silpo employees is approximately UAH 800. per week, which is quite a bit considering the prices of food and housing.

It is interesting that the Fozzy group of companies offers a unique career development program for university graduates. To participate in it, young boys and girls can fill out a questionnaire on the official website of Silpo. In case of a successful interview, the candidate is hired and an individual development plan is drawn up for him at Fozzy. The curator teaches all the intricacies of the work of a beginner. After passing the intermediate levels, a university graduate takes the position of head of a sector, department or store manager.

Feedback on the nature of the work

A real workaholic will probably enjoy working in the Silpo retail chain. Employee feedback characterizes this group of companies as a suitable place to hone many professional skills. Store employees simultaneously serve visitors, place goods on the counter according to a given planogram, clean the trading floor, and make sure that there are no thefts. Even the fairer sex should be prepared to carry heavy boxes of goods if necessary.

Reviews on the level of wages

For those who want to receive generous rewards with minimal employment, the most unsuitable employer is the Silpo retail chain. Employee reviews on this topic contain the same information: you won’t be able to earn big money in the Fozzy group of companies. Why? As you know, in 2015 there was a reduction in the staff of the company. The number of personnel decreased by 20%. The workload of the remaining employees has increased. At the same time, wages were reduced.

In addition, Silpo employees are often fined for minor offenses. The amounts of pen alties are up to 500 UAH. Store employees actually compensate for all the shortages of the store from their own pocket. Pen alties are set for being late, incorrect display of goods, disorder on the shelves in Silpo supermarkets. Feedback from employees is very negative, containing information that store managers sell part of the goods without punching checks at the checkout. The obligation to compensate for the shortage is assigned simultaneously to all members of the team.

However, there are also positive reviews about the work at Silpo. Employees who have worked in the network for a long time say that they have never been fined during this time.

Some reviewers warn that wages at Silpo are often delayed. Sometimes there is no official registration according to the work book.

Youngpeople who are not burdened with a family, ready to work night shifts and weekends if necessary, are likely to make a good career in the retail chain. Hardworking workers in the system are valued and paid fairly generously.

Feedback on staff attitude

The attitude towards staff is not very respectful in the Silpo group of companies. Employee reviews contain information that ordinary employees may be treated with disdain.

In addition, former Silpo employees share information that there are indeed a lot of expired products in supermarkets. Employees of the company are forced to buy a large part of the spoiled food. In the event that they do not agree, they are fined and deprived of bonus payments.

There were also reports from employees that when hostilities were going on in the cities, the leaders were not allowed to leave the workplace. Employees of "Silpo" had to risk their lives so as not to lose their only source of income.

Should I get a job at the Silpo retail chain in Kyiv?

There are about 50 stores belonging to the Fozzy group of companies in the city. Residents of Ukraine express a wide variety of reviews about Silpo. Kyiv is the city where the control center for the entire chain of stores is located.

It would seem that this is where the service in supermarkets should be established very well. However, there are reviews from residents of Kyiv that the staff of "Silpo" behaves impolitely towards customers. Many also complain about the long queues at the checkout.

South Ukrainian supermarkets "Silpo". Reviewsemployees

Zaporozhye is the city with the largest distribution network stores in the south of the country. Employees note that managers make an inconvenient shift schedule. Many sellers and cashiers work for a long time without days off. Former employees of the distribution network also often leave negative reviews. Silpo (Zaporozhye) is considered a "difficult" employer.

Shop clerks feel overwhelmed with responsibilities. Even supermarket managers often have to serve customers at the checkout or counter.

Negative feedback about the work in "Silpo" (Zaporozhye) contains complaints about the impolite attitude of managers towards subordinates. Ordinary employees believe that store managers are deceiving them by unfairly calculating wages, but they have no way to defend their rights.

Conclusion

Purchasing food for the family is a pleasant and troublesome process at the same time. I want to buy all the most delicious, appetizing, fresh. Already walking through the supermarket hall, many housewives mentally imagine how the slices of meat they like will look in the pan, combined with vegetables and fragrant spices.

Now you have enough information about Silpo supermarkets. Feedback from employees and customers reflects many, both positive and negative points of view. Having the information, you will decide for yourself whether this retail chain is convenient for making household purchases and whether it is worth going to work there.