Transport company "Baikal-Service": feedback from employees and customers about work

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

Reviews about "Baikal-Service" today are of interest to many. This is a large transport company, whose services many potential customers plan to use. Therefore, it is important for them to know what level of service and responsibility they will face if they take advantage of this offer. In addition, this is a very large company, in which vacancies are constantly open. Those who are going to get a job in this transport company want to find out if they can get a decent salary within a strictly set time frame, what employees who have known him for years think about their employer.

About company

Reviews about "Baikal-Service" can be found diametrically opposed, so first you should figure out what this company is like, how long it has been on the transport services market.

The company emphasizes that it was not by chance that they chose this particular directionwork, as it is considered one of the most promising in our country. Russia has vast areas that are incomparable with most other states, so cargo transportation services on its territory have existed for a long time and have always been in demand. In the modern world, this service has received a new development.

Transport company "Baikal-Service" has been developing dynamically since the end of 1994, when it first entered this market, and has since become one of the largest in the country. It was then, in the mid-90s, that the first transportation was carried out. The mail and baggage car with the cargo was delivered from Moscow to Irkutsk. In parallel, the active development of the Far East began, as one of the most remote parts of Russia, which is in dire need of these services. By the end of 1995, regular communication was established with both the easternmost regions of Russia and the Urals.

This was followed by the opening of a number of regional representative offices and offices of the company in different cities of the Russian Federation. By the beginning of the 2000s, Baikal-Service was already opening up new horizons for itself, having begun to develop and connect southern regions with strong logistical ties. Additional offices opened in more and more new cities. The active development of road transport began, in particular, such strategically important points on the map as Moscow and St. Petersburg were covered.

In parallel, the company began to switch to regular shipments of goods from Moscow, they took place on a daily basis. In 2007, we managed to enter the market of internation altransportation, in particular, to start delivering goods to China, America, the countries of the European Union. Currently, the company has more than fifty offices throughout Russia, due to which it is one of the leaders in the field of cargo transportation throughout the country. This approach allows you to carry out delivery as soon as possible, not to delay the cargo on the way, all this reduces the risk of all kinds of force majeure circumstances. At least that's what the company claims.

Services

Currently, the company provides a full range of cargo transportation services. These are road, rail and air delivery, the fastest way.

Which option to choose depends solely on the desire of the client, the value of his cargo, as well as its dimensions. It should be noted that there is also a universal cargo delivery service. It consists in delivery to the city in which the regional representative office of the company has not yet been opened. However, if the client wishes, this method is possible. For this, a special temporary representation is organized in a certain locality, even if it is quite small. Often, customers use universal delivery of goods when sending parcels from Moscow to the cities of Belarus. These advantages provide a wide choice for users so that they can choose exactly what suits their requirements and needs. If necessary, employees of the transport company "Baikal-Service" can help determine the right decision in the method of delivery andchoosing the right transport. It should be noted that most transport companies do not provide a service for the delivery of goods to a settlement where a representative office of the company is not opened.

The company itself claims to strive to provide exceptionally high-quality services. To attract customers and earn their loy alty, special promotions are regularly held that help ordinary users save a lot of money and become regular customers of the company. Already when ordering, anyone can use the calculation calculator to find out in detail how much the freight transportation service will cost him.

Interestingly, in recent years, even though the company has been on the market for more than twenty years, they constantly talk about systematic development. "Baikal-Service" is constantly striving to look for new ways to solve problems that previously remained impossible, new services for customers appear, which reinforces the trust in the company. For example, currently the entire path of the cargo can be tracked online. It is also possible for customers to receive operational information by e-mail and the company's hotline. There is a notification system for the delivery of goods. All this is done so that the client can feel as calm as possible, sending the goods even to the other end of the country. The company emphasizes that they constantly strive to create the most comfortable conditions for customers, to establish uninterrupted delivery of goods.

Today in Russia there are several hundred transport companies that havecomparable experience and capabilities, but when choosing from this extensive list, you need to pay attention, first of all, to the existing level of reliability, service and customer support.

Career

Thanks to the fact that today the company has opened regional offices and official representative offices in more than fifty cities across the country, it is always open for vacancies in a variety of areas.

Currently we are looking for job assistants, technical support operators, sales assistants, cashiers, labor and payroll economists, sales or customer service managers, technical support operators, call center operators, operations managers, clerks, chief accountant, business analysts, programmers, branch managers, regional sales managers, logistics service sales managers, forklift drivers, loaders.

For example, a forklift driver in Kazan can count on a salary of thirty thousand rubles. He will be provided with full employment with a shift work schedule. One to three years of experience is required for this position.

The job responsibilities of such a specialist will include: issuing and receiving cargo, managing warehouse forklifts, unloading and receiving heavy vehicles, loading heavy vehicles, daily maintenance of the forklift, maintaining a log of the status of equipment and warehouse equipment.

Requires a specialist with experience in receiving and issuing goods at the warehouse, unloading and loading heavy vehicles. It is necessary to have a driver's license to drive loaders of category C, experience as a loader driver - from one year. A significant advantage will be the ability and knowledge of working with folding equipment, in particular, with weight trolleys, floor scales, rohl.

The company guarantees registration in strict accordance with the labor legislation of the Russian Federation, work in a warehouse, stable and regular salary payments.

But a loader in Omsk will be able to count on a salary of 25 thousand rubles "clean". They are ready to provide full-time employment throughout the working day, while no work experience is required, so this speci alty is suitable for students who are at the very beginning of their professional career.

The duties of the loader will include unloading and loading arrived cars, placing goods in the warehouse. Requirements to be met include physical endurance and at least a secondary education.

Impressions of the work

Reviews of employees about "Baikal-Service" in Moscow are very different. It is here that one of the largest offices of the company is located.

In reviews of Baikal-Service, employees note that, as a rule, they all have to deal with a reliable and friendly team, the number of inadequate people in which is minimized.

Salaryis a key indicator that working in this company is very good. Such impressions can be found in many employee reviews of Baikal-Service in Moscow and most other cities. The employee is always ready to pay in full everything that was originally promised. In addition, it is rarely necessary to deal with overtime here; if necessary, managers provide newcomers with the necessary assistance and support. This is often emphasized in the reviews about the Baikal-Service company by employees.

Another important factor is that all new branches and regional offices must recruit a team of professional and experienced employees who are ready to start the necessary production in full as soon as possible. Due to a competent management policy, it is possible to get rid of bad employees, to clearly communicate the motivation system to the staff, as a result, those who really work responsibly and conscientiously really begin to receive an order of magnitude more than the rest. Among the positive aspects, this is often mentioned in reviews of work at Baikal-Service.

Negative

It is worth recognizing that there are enough negative opinions about this company from employees. You can often find outright negativity in reviews about the employer "Baikal-Service".

For example, it turns out that in some branches and regional offices there is a serious problem with the payment of official "white" salaries, inAs a result, employees are paid in envelopes. In addition, there are regular delays, albeit quite small (for three to four days). It is difficult to go on vacation at a time convenient for the specialist himself, as a rule, the schedule is drawn up by the manual, it can be extremely problematic to correct or correct anything in it. In addition, you have to go to the hospital at your own expense, which has a bad effect on the reputation of the company as a whole, leads to a large number of negative reviews from employees about the Baikal-Service TC.

Irritating is the constant change of leadership that is practiced in many branches. Often, employees with an outdated understanding of the processes taking place around them find themselves in key positions, which hinders the development of young and promising specialists. This opinion can be found in many employee reviews about Baikal-Service.

Disrespectful management and working conditions

Many employees note with regret that the bosses treat their subordinates completely disrespectfully, some managers constantly use profanity when communicating with specialists below them in rank, humiliate them. These points are often noted by employees in reviews of the transport company "Baikal-Service".

The working conditions in many branches and regional offices leave much to be desired. For example, some warehouses are equipped in old and abandoned factories with dull repairs. There is a lot of turnover in departments, largely because of this incompanies constantly have so many open positions. Some leave right at the probationary stage, realizing that they have no prospects in this company.

The duties of office employees include not only financial control of all operations carried out by their branch, but also control over all kinds of business processes, which indicates a lack of consistency in such a large organization. Many employees complain about these shortcomings in reviews of work at Baikal-Service.

Some specialists emphasize that the company regularly demonstrates a disregard for its employees and even potential specialists. For example, they may invite you to an interview without even indicating the address where it will take place.

Those who still managed to get a job talk about constant processing. In the reviews, the drivers of Baikal-Service admit that, in addition to their main duties, they constantly have to perform additional tasks assigned to them by their immediate supervisor. As a result, you have to be both a loader, and a cleaner, and a receiver. If problems arise, they are fired one day, paying almost nothing, since most employees are informal, so they have to pay only the minimum wage. Vacation pay is also paid out of the "white" salary. At the same time, it makes up about a third of the real income of employees. For processing, which happen regularly, as a rule, they do not pay extra. Many employees complain about this in reviews of Baikal-Service". In addition, it is hard to work physically in a transport company, since the warehouse is not heated, so it is unimaginably cold here in winter, and sweltering heat in summer.

Logistics issues

Those who really experienced how this organization works, regularly meet with certain problems when sending and receiving goods. After reading the reviews of employees about Baikal-Service, many customers should continue to treat the services it provides with some concern.

Cargo can simply get lost in the warehouse. Such situations at this company are encountered regularly, according to the confessions of the employees themselves. It can easily be sent to another city, where it can lie unclaimed in a warehouse for up to a week, until customers sound the alarm and everyone starts looking for it intensively.

Moreover, one has to deal with the facts of opening the cargo and the loss of part of the goods. This does not happen often, but when it happens, it shocks everyone who has worked here honestly for a long time, trusted this company, advised and recommended it to others. As a result, the firm is losing customers by acting irresponsibly and simply disgusting.

Employees who responsibly fulfill their duties regularly have to deal with overtime, work almost seven days a week, while direct supervisors may simply not take into account the extra hours spent at the workplace. In some branches it comes to the fact that the real salary per month,especially for a novice specialist, it can be from eight to ten thousand rubles a month, which simply provokes such workers to quit in order to find a more worthy use for their talents. The management monthly deducts from the salary for far-fetched reasons, fined for any misconduct. As a result, at the end of the month, you have to receive unrealistically funny money.

Transport company customers

Now let's analyze the feedback from Baikal-Service customers who actually applied for services to this company.

Some say that they have been using the services of the company for more than a year, always remaining satisfied with the high level of service provided.

In reviews of the transport company "Baikal-Service", some users note that they have only positive emotions from this cooperation.

Pleased with the attitude towards clients of office employees, who always remain polite and friendly, strive to help sort out any, even the most confusing, situation. Properly work with documents. In reviews of the Baikal-Service company, they repeatedly emphasize how convenient it is to track the movement of your cargo online, which allows you to minimize the occurrence of force majeure, losses, and other violations.

Irresponsibility

However, for the sake of objectivity, it is worth noting that there are very few positive customer reviews about Baikal-Service. Most often, users remain dissatisfied and outraged by the attitude with whichencounter when seeking services from this firm.

For example, employees can be surprisingly irresponsible simply by not arriving at the scheduled time to pick up a shipment for shipment to another region.

Regularly, customers are faced with the fact that the cargo does not arrive in full. As a result, customers suspect employees of theft. In addition, they are faced with a situation where the management is reluctant to respond to complaints filed, the period for their consideration may be delayed for several months. Despite the fact that the cost of the loss is very impressive - up to several tens of thousands of rubles.

It is not uncommon for cargo to be held at the terminal, delaying timely delivery. At the same time, judging by the reviews of the TC "Baikal-Service", regular and large customers regularly encounter such situations when the cost of the shipped cargo exceeds the amount of one million rubles. As a result, users have to deal with disruptions in supply, which negatively affects the attitude towards the company as a whole.

Most of the customers in the reviews of "Baikal-Service" in Moscow and most other cities note with regret that the level of services provided here does not meet the stated high requirements. They are simply not fulfilled. Cargo on the road regularly breaks down, gets lost, they can easily confuse the recipient by delivering the package to the wrong addressee, they rarely fit within the allotted time. As a result, cargo has to be searched for weeks in warehouses after drivers and forwarders mess up something in the waybills, take it to the wrong place.that warehouse, and even according to disgustingly executed documents, according to which it is very problematic to find at least some ends. In reviews of Baikal-Service, customers admit that the parcel and cargo tracking service actually works very badly. This is due to the fact that logistics in such a large transport company is unsatisfactory.

The most indignant reviews about "Baikal-Service" in Moscow are connected with the fact that the company openly steals, and with complete impunity. They can remove the goods directly from the packaging. If the first case can be attributed to problems during dispatch, then when the recipient is faced with the fact that the outer packaging was brazenly opened, the inner package was torn, a dozen items were withdrawn, and then everything was roughly sewn by hand, there is no longer any doubt about the dishonesty of the company's employees. At the same time, the leadership stubbornly covers them up, refusing to admit the violations and mistakes committed. Instead, they officially respond to claims that they see no fault in this. At the same time, for the future, in order to exclude such a situation, they offer a service to protect the cargo with an opaque film, so that the employees themselves remain unaware of what exactly they are transporting. It only means that the management does not trust their employees. At the same time, he does not try to solve the problems that arise, but only offers customers, at the expense of additional services, for his own money, to try to minimize these risks. All this leads to a large number of negative reviews about the TC "Baikal-Service".

Damage

Another problem that everyone who works with this company regularly has to deal with is cargo damage. These facts are regularly found in reviews of Baikal-Service. At the same time, the transport company assures that they are ready to deliver the most delicate goods safe and sound, in practice not coping with these duties.

For example, customers regularly receive reports that their shipment has been damaged in transit. At the same time, even in such a situation, the company categorically refuses to admit its mistakes, demanding full payment for delivery even for damaged cargo.

This attitude leads to negative reviews about Baikal-Service, because, according to customers who have actually encountered the work of this company, cooperation with them will end for you only with troubles, wasted time and money.

In addition, claims regularly arise and the terms of delivery of goods. The company violates the deadlines, which itself sets, and also promises customers to bring the goods on the specified day. In practice, the delivery of cargo from St. Petersburg to Moscow can take five days, which is unacceptable for such a large transport company with a large staff of specialists. These indicators can only indicate that the company has not established logistics, and the heads of departments and ordinary specialists do not value customers at all, believing that with such a large number of users, the loss of several of them will not affect the work of the entire company, its income and turnover.. In fact, with such a large number of negative reviews, the company has less and less loyal customers who are ready to cooperate with it in the same volumes in the future.

Those who have been working with this company for more than a year note that the situation has begun to deteriorate rapidly in recent years. If just a few years ago, companies approached the transportation of goods quite responsibly, now more and more often they have to deal with insoluble problems, negligence and irresponsibility. Boxes to customers constantly come torn, while the cargo is often damaged or may not be complete. Because of this, many companies that have even successfully cooperated with Baikal-Service for a long time are now seriously beginning to think about terminating these relations, as they regularly remain dissatisfied with the quality of the services provided. Someone is starting to look for new companies to transport cargo.