"Alfa-Bank": feedback from customers and employees

2024 Author: Howard Calhoun | [email protected]. Last modified: 2023-12-17 10:16

"Alfa-Bank" was established eighteen years ago. Today, a credit institution is a universal structure offering all types of banking operations. The main office of Alfa-Bank is located in the capital of our country at the address: Kutuzovsky pr., 30/32.

Four years ago PJSC "B altic Bank" joined the holding. A controlling stake is owned by AB Holding JSC, one percent of the shares belongs to a Cypriot company.

Current bank positions

As of last summer, Alfa-Bank's client base was 381,600 corporate clients and just over 14 million individuals. Further, it developed as a universal credit institution in fundamental directions. The strategic goals of Alfa-Bank are to maintain the position of the leading financial institution in our country, as well as focus on improving the quality of service for individuals and legal entities and technologies.

Rating agencies assign one of thethe most honorable ratings among the banks of our country:

• Last spring, Fitch Ratings affirmed its long-term credit rating at 'BB+' and revised its outlook to stable.
• In the spring of the same year, S&P Global Ratings affirmed its long-term credit rating at 'BB'.
• In May of the same year, Moody's Investors Service confirmed the rating at Ba2 and raised the credit rating from ba3 to ba2.

"Alfa-Bank" is the largest in terms of capital, volume of placed and attracted funds in our country. The institution is on the list of systemically important credit institutions published by the Bank of Russia three years ago.

"Alfa-Bank" is a bank focused on social assistance. The institution actively participates in donation campaigns. The main direction of the charity of the credit institution is to help vulnerable segments of the population. The Bank is actively developing the scholarship program "Alfa-Chance" and provides assistance to a charitable foundation.

Alfa-Bank values its reputation as a valuable asset, because of this it was one of the first credit institutions to publish a social report.

Bank job

The bank currently employs about twenty-three thousand people. According to corporate feedback from employees, work at Alfa-Bank brings financial stability and professional development. Whatnecessary to become an employee of one of the country's largest financial institutions? The requirements for candidates are as follows:

• Higher education.
• Initiative and purposefulness.
• The ability to quickly make the right decisions and bear responsibility for them.
• At least three years of banking experience.
• Ability to work in a team.

According to the feedback of employees about Alfa-Bank, the management of this financial institution is interested in highly qualified specialists who want to work hard and develop rapidly in the following areas:

• customer service;
• risk management;
• analysis;
• investment activities;
• project financing;
• management accounting;
• innovative technologies.

Alfa-Bank has developed a code of corporate ethics. It declares to employees the basis for maintaining professional, ethical standards. The Code sets out the fundamental behavioral principles that employees should follow in their daily work, in dealing with all customers, shareholders and colleagues. The Code of Corporate Ethics is the same for all managers and employees of a credit institution. All employees, regardless of status and position, should be guided by it. Employees in all their actions on behalf of Alfa-Bank are obliged to ensure its regular observance in order to follow the interests of the bank every minute.

In all decisions thataccepted by employees, and in all actions they perform on behalf of Alfa-Bank, they must strive to comply with the professional, ethical principles described in the Code and comply with existing laws.

To consider the candidate for any vacancy, you must send a resume to the bank.

Reviews about working at Alfa-Bank are extremely positive, as the employer creates comfortable conditions for work, development and recreation.

Contributions

Business related to servicing private clients is one of the fundamental areas of work of the Alfa-Bank credit institution. According to the bank's customers, the scale of attracting funds from citizens is increasing at an increasing pace. Clients are provided with a full range of services: deposits, settlement operations, bank cards.

Types of offered ruble deposits will be presented in the table:

Deposit name	Income, %	Minimum amount, rub.	Deadline	Prolongation	Possibility of replenishment
Victory+	6, 85	10,000	92 days to three years	Yes
Premier+	6, 7	10,000	from 92 days to a year		Yes
Potential+	6, 2	10,000	92 days to 1095 days

Individuals leaving feedback on Alfa-Bank as an institutionto place their savings, they note that they appreciate the individual approach of managers to each client who wants to place funds in the bank.

Debit cards

Client reviews of Alfa-Bank cards note, first of all, their diversity. There is a special service on the website of the credit institution that helps a person to choose the card that suits him according to its type and the discount conditions it provides.

Reviews about Alfa-Bank cards of clients who are members of the salary project note the following pluses:

• Loans on preferential terms.
• Pay for mobile communications, utilities, fines for free in the mobile application.
• Free cash withdrawals from 17,000 ATMs nationwide.

Credits

Judging by customer feedback on loans from Alfa-Bank, the credit institution offers attractive conditions for all retail lending products:

• Mortgage.
• Car loans.
• Consumer lending.

A loan secured by a car is issued on the following conditions:

• Vehicle may be new or used.
• The maximum loan amount is three million rubles.
• The interest rate is 14.99.
• Loan term no more than five years.
• The rate does not depend on whether the car is insured or not.

Cash loan is issued on the following terms:

• Maximum loan amountis one million rubles.
• The interest rate is 11.99.
• Loan term is at least one year and not more than five years.
• No guarantors required.
• The rate does not depend on whether the car is insured or not.

Mortgage lending

According to customer reviews, Alfa-Bank offers one of the most convenient lending programs secured by real estate in Russia today. The client has the opportunity to apply for a loan for the purchase of ready-made or under construction housing. The bank has the following mortgage programs:

Mortgage for finished housing at a minimum interest rate of 9.29 percent. The maximum loan amount is fifty million rubles. The down payment must be at least fifteen percent of the loan amount. Borrower Requirements:

-citizenship of our or foreign country;

-at least twenty-one years old on the date of the loan and not more than seventy years old on the loan repayment date;

- the period of employment at the last place of work is at least four months, the total period of employment is at least a year.

-mandatory is insurance for the loss of the object, loss of property and life, the ability to work of the mortgage borrower.

• Mortgage for housing under construction. The conditions are similar to the first program. Reviews about Alfa-Bank confirm that the rate of 9.29 percent is valid for bank clients participating in the payroll project, taking into account insurance of all the risks listed above.
• A loan secured by housing at a minimuminterest rate from 13.29%. The maximum loan amount is six hundred thousand rubles. The loan term is not more than thirty years. The ratio of the loan amount to the value of real estate is up to sixty percent for targeted loans and up to fifty percent for loans for consumer purposes.

Special Mortgage Lending Conditions:

• The base rate is 9.79%. The rate of 9.29% is valid only for payroll clients, provided that all risks are taken into account in the insurance contract.
• For clients who do not participate in payroll projects, the rate is reduced by 0.2 percent, provided that a deal is entered no later than thirty days from the date the bank makes a decision to issue a loan.
• If you refuse to insure any risk, the rate increases by two percent.
• Refinancing a loan for a residential building with land or a townhouse increases the rate by 0.5 percent or 0.25 percent, respectively.
• Maximum loan amount: in Moscow and the Moscow region - fifty million rubles, in St. Petersburg and the Leningrad region - twenty-five million rubles.
• The maximum loan amount for participants in salary projects is: eighty-five percent of the cost of housing; seventy-five percent of the cost of apartments and fifty percent of the cost of a residential building with a land plot. The maximum loan amount for non-payroll clients is eighty percent, seventy percent and fifty percent respectively.

Mortgage refinancing

According to reviews of loans in Alfa-Bank toMortgage refinancing is subject to special, strict conditions:

• Private client has no current mortgage arrears.
• Mortgage issued more than six months ago.
• The client has ownership of the property.
• Mortgage has not been refinanced before.

Requirements for a borrower applying for mortgage refinancing:

• citizenship of our or foreign country;
• at least twenty-one years of age at the time of the loan and not more than seventy years at the date of loan repayment;
• work experience at the last place of work for at least four months, total work experience for at least a year.

Credit cards

According to customer reviews of Alfa-Bank credit cards, it offers very attractive conditions for using credit cards. You can apply for an issue through the form on the website of a credit institution in ten minutes. The client will receive a decision on the possibility of creating a card within two minutes. The courier delivers the card to the client free of charge at a convenient time and place. Consider the main types of cards and customer reviews of Alfa-Bank:

• "100 days without %". The 100-day interest-free period starts from the moment the debt arises and resumes after its full repayment. Credit limit up to three hundred thousand rubles. In reviews of Alfa-Bank, almost everyone positively evaluates 100 days of grace period on the cardborrowers.
• "Installment card instead of money". Feedback on the conditions of the Alfa-Bank credit card confirms that with this card you can buy goods in installments in any stores around the world. The installment period for partners (clothing stores, mobile operators and others) is up to two years, in other stores - four months.
• Aeroflot, Alfa-Miles, "Russian Railways Credit Card" cards have been developed for travelers. With the Aeroflot card, it is possible to exchange miles for air tickets, hotels and car rentals.
• Cash Back, "M. Video-Bonus", "Crossroads", "Fifa World Cup 2018 Card" cards have been developed for shopping lovers. The main opportunity offered by the football championship card is to receive winning tickets or valuable prizes.
• Unique card "Gemini". The peculiarity of the card is the combination of a debit and credit card.

Credit card insurance

In any branch, judging by the reviews of the Alfa-Bank credit card, the client can insure himself as the owner of the credit card in case of loss of ability to work or death. Benefits of the insurance program are as follows:

• One hundred percent protection in the event of an insured event.
• Fee is charged according to the amount owed.
• Convenience of prompt processing.

Requirements for the insured person:

• A person owns an Alfa-Bank card with a limitlending.
• Age of the client is not less than eighteen and not more than sixty.

The insurance liability limit is set equal to the amount of the actual debt on the card. It cannot exceed half a million rubles.

The amount that the client will receive upon the occurrence of an insured event is called insurance payment:

• Insurance payment for the risk of death is equal to one hundred percent of the sum insured.
• Insurance payment for the risk of disability, is defined as 0.3 percent of the sum insured, starting from the twenty-first day of continuous disability, but not more than sixty days.

Translations

Features of transfers in Alfa-Bank:

• Transfers in national currency are possible between bank cards issued by credit institutions of the country.
• To transfer, you need to enter the details of the sender's and recipient's cards. The validity period of the recipient's card is not required.
• You don't need to have an account or a card with Alfa-Bank to transfer.
• Money is credited to the recipient's card almost instantly, no need to go anywhere to receive money.
• If the sender's card supports 3DSecure technology, then the transfer is made.
• Transfers between different payment systems are possible.

Transfers prohibited for any translation channels:

• On cards that do not support 3dSecure technology.
• Transfers from corporate cards.
• Send funds from Visa cards of any banksother states.
• The sender's or recipient's bank may refuse to transfer.

Transfer limits:

• The maximum amount of one transfer is one hundred thousand rubles.
• The largest amount of all transfers per day on one sender's card is one hundred and fifty thousand rubles.
• The largest amount of all transfers per calendar month for one card is one and a half million rubles.
• The volume of all transfers per calendar month on one card is not more than fifty operations maximum.

All limits, except for the daily limit, can be applied to both the sender's cards and the recipient's cards through any channel for receiving the service.

Tariffs for transfers:

• No commission fee between Alfa-Bank cards, provided that the sender's card is not a credit card.
• No commission fee from another bank card to Alfa-Bank card.
• From a payment card to a card of another credit institution in the country or between cards of different institutions, a fee of 1.95 percent is charged.

Terms for transferring funds: instantly - to Alfa-Bank cards and up to an hour - to cards of other banks.

Small business

For heads of enterprises and for individual entrepreneurs, the most important thing in reviews of Alfa-Bank is its first-class Internet banking. Its main advantages:

• Cash can be withdrawn at any time from ATMs without pre-ordering.
• The client can pay his partners from 1 am toat half past eight in the evening, and to other clients of Alfa-Bank at any time.
• If you pay for the service for three quarters at once, the client will receive three more months of free service.

Alfa-Bank has developed tariffs for companies of any size:

Fare	Start	Electronic	Success	Alfa Business FEA	All you need
Service cost	490	1290	2300	3200	9900
Price per month when paid immediately for the year	490	968	1725	2400	7425
Payments in national currency, rubles	from the fourth installment to fifty	16	Free ten installments per month	30	Free
Payments in dollars and euros, %	0, 25	0, 25	0, 25	0, 13	0, 15
Cash deposit, %	Free	0, 23	Free	0, 28	Free
Cash withdrawal, %	from 1, 25	from 1	Free up to fifty thousand rubles a month	1, 5	Free up to half a million rubles a month

Heads of enterprises and individual entrepreneurs can develop together with Alfa-Bank's client club. The Bank offers organizations all the banking services they need:

• Currency control. Accompanying international transactions of enterprises and assistance in preparing the necessary documents.
• Payroll projects. The transfer of wages is carried out instantly. Special offers have been developed for employees of enterprises.
• Expeditious payments and transfers.
• Real-time lending to all clients. Service for selling goods and services to customers on credit online.
• Unsecured lending up to ten million rubles for business development.
• Deposits for a month with the possibility of replenishment and partial withdrawal.

Results

Reviews about Alfa-Bank indicate that this financial institution has successfully established itself as a universal bank. It can offer a huge range of services for private and corporate clients. One of the most popular products today is, judging by the reviews, the Alfa-Bank card "100 days without%". The Bank is developing dynamically and demonstrates stable financial performance. The work of the professional team is aimed at the result, that is, the development of the bank in the financial markets.

Reviews about "Alfa-Bank" employees of the company characterize the institution as a reliable employer. The regional network of Alfa-Bank occupies a significant part of the territory of our country. This allows citizens and businesses to receive the entire range of quality services in the banking sector, regardless of their location in the country. According to customer reviewsabout Alfa-Bank, all branches are conveniently located in relation to highways and public transport stops.